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“A bit disappointed actually!”

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SENTIDO H10 Playa Esmeralda
Ranked #4 of 26 Hotels in Costa Calma
Boroughbridge
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A bit disappointed actually!”
Reviewed 13 July 2014

I always look at reviews on Tripadvisor before booking a hotel and did the same for the H10 Sentido Playa Esmeralda. We booked and have just returned from 2 weeks there. We were very reassured when we got to Fuerteventura and were told by a representative from our holiday company that we were staying at the best hotel on the island. We arrived late in resort and literally fell into bed - or rather ONTO bed - more later!

Overall the following good points are what we will remember:-

- Staff - very friendly and obliging wherever you go whether it be the Parrot bar, Restaurant or the Pool bar.

- Food, which is buffet style and of a good standard for a large hotel, with show cookery of meat, fish and pasta every night and plenty of choice. The desserts were superb.

- Location which is at the quiet end of Costa Calma next to the sand dunes and over a beautiful beach. This does mean a walk to shops and small bars but this is a good way to walk off the desserts!

- Pool area which is immaculately clean and where you can always find a sunbed even at peak times. Mind you the Germans still reserve their beds and then go off for the day and we reckoned they must have mounted a dawn raid to secure one of the few Balinese beds, as they were always taken. The English are in very small numbers at this hotel.

The bad bits which we will also sadly remember are:-

- Beds which must be THE most uncomfortable we have ever had to suffer. The mattress was like a board and had almost no give in it at all. The result was a lousy night's sleep for the whole holiday, not helped by the fact that the hotel seems to have decided that in the interests of the environment the centralised air conditioning should be turned down every night to "warm", just when you need it to be "cool". We complained about the bed and were told that they were all the same in the hotel so decided - maybe wrongly - that we really had to grin and bear it, rather than pack and unpack to get another room. The air-con was inspected and we were told that it was functioning perfectly.

- Tatty room which had seen better days. The bath had a hole in it that had been mended badly and there was a squashed bug on the wall that was there when we arrived and still there when we left. We christened him "Eric".

- H10 club which wasn't worth the effort of joining. Don't bother emailing the hotel with a room request either because they don't acknowledge your communication and there is no record of it when you arrive at the reception to check in.

This all sounds like a "whinge deluxe" and in a way it is very disappointing that a hotel with such potential fails to live up to expectations. Look at the glorious Lopesan Meloneras at Maspalomas on Gran Canaria and you will see another large multi-national hotel in a spectacular location with the same official grade of 4star, yet it succeeds in making your holiday experience special, comfortable and fulfilling rather than leaving you underwhelmed.

Go down on the beach, enjoy the beautiful sand, the warm and safe sea and the great walk along the shore for miles and the Playa Esmeralda makes a bit more sense. However you still cannot escape the feeling that Sentido's clipboards have been out, costings per client have been done, instructions to smile have been demanded and that you are a commodity rather than a welcome guest. If that comment doesn't please the management then I am sorry - but having stayed in hotels large and small around the world I have come to learn that there is a special ingredient required to make a hotel special - SOUL.

The H10 Sentido Playa Esmeralda is missing that ingredient.

Room Tip: Don't bother to ask for a specific room because you won't get it. Ask for a quiet room on a...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director General at SENTIDO H10 Playa Esmeralda, responded to this review, 24 July 2014
Dear Mr.

We thank you so much for your review. You have to be sure that we try to attempt to every review we receive in order to adequate our service for the majority of our guest, and also every point you describe would be taken into consideration. Obviously some of them are very difficult to be sorted out in short period of time but we would work on them.

We are thanked in the name of our staff you named, who are surely proud to know you felt their efforts.

Best regards,

Carlos M.
Assistant Manager
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Alexandria
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 July 2014 via mobile

We stayed for 7 nights in May. We arrived quite late in the evening and were greeted by really helpful staff. We were also told that a meal was waiting for us in the restaurant. We went to our room, and back to the restaurant where a nice salad awaited us. Our room was really nice, although the air conditioning wasn't great. We reported this several times and eventually were told it "was fixed" but to be honest I think it was just a rubbish air con system. The hotel is a wee bit away from everything, but it is stunning. Beautiful pools. Kids club for the little ones and the food was varied and tasty. A very enjoyable holiday. Couldn't fault anything.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Teri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director General at SENTIDO H10 Playa Esmeralda, responded to this review, 12 July 2014
Dear Mrs.

We thank you so much for the time you took to let us know your opinion about us. It is very helpful.

Best regards,

Carlos M.

Assistant manager
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Blackburn, West Lothian
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 July 2014

Upgraded to here with jet2. Beautiful hotel very clean. Downside is we felt isolated. Stuck at the end of a road with a good walk to the nearest shop. Couldn't walk at night wind would blow you away and a bit cold. Kids club was excellent the animation team very good with them. Wouldn't say the hotel catered food wise for children it was hit or miss if there was anything for my granddaughter to eat, plenty ice cream and sweeties but struggled with the main meals. Appears this part of the Island is mostly Germans, never heard a British accent in the hotel.I doubt we would visit again as we do like to be able to walk about.Questionaires at the dinner table were in German etc so we were unable to complete one. Jet2 do not visit the hotels here so any queries you have to phone the rep!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saunders_jeanette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director General at SENTIDO H10 Playa Esmeralda, responded to this review, 12 July 2014
Dear Mrs:

Thanks for your review about your stay at our hotel.

Best regards,

Carlos M.
Assistant manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milano
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2014

It is a nice hotel, good service, nice rooms, nice pools.there is also access to the sea, the beach is not held by the hotel.Great food at the restaurant, the view is priceless, embracing sea and dunes to the wildest horizon! I liked it so much that I rebooked for some more weeks in August. I recommend it to independent people who like to taste sun and sea ( no Rimini type of vacation, to be clear)

Room Tip: All rooms are fine, if really a thing better away from lifts
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 68Cri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director General at SENTIDO H10 Playa Esmeralda, responded to this review, 2 July 2014
Dear Mrs.

Many thanks for your review. We will hope to welcome you soon.

Best regards,

Carlos M.
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
southampton
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2014

We had the all incl package, great value, great choice of drinks including all freshly made cocktails, nothing straight from ready made cartons like some Hotels do, great choice of food, cava, freshly squeezed fruit juices/smoothies along with chefs doing fresh omelettes and pancakes, great choice of continental, cereals, cooked and pastries also and large choice of fresh fruit. We mainly did buffet lunch by the pool which was great, fresh salad, pizza and various other things available. Dinner was good choice also, fresh pizza oven where chef would build your own, pizza chef also made up your own past choice and many meat, fish and vegetarian dishes also available. We only stayed 5 days so didn't wander far as just wanted a lazy stay of doing nothing. We did take a taxi to Jandia one day just to see the beach which is very long and lovely but the beach at the Hotel is quite large and not busy (few nudies there as this is a naturist area, but plenty of people are coveted up). Staff we're great and entertainment was also very good, absolutely nothing we could complain about whatsoever!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank svl18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director de Recepción at SENTIDO H10 Playa Esmeralda, responded to this review, 1 June 2014
Dear Mr/s.:

We are pleased to know you ejoyed few days with us on Fuerteventura and we hope to be your referenced hotel for your next visit on Fuerteventura.

Best regards,

Carlos
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 May 2014

My second visit to the hotel - still top notch - great food - friendly staff - not many Uk citizens but that does not bother my partner and I. Will definately return-true there is a nudist beach at the bottom of the hotel-but thats laid back Costa Calma for you.

Room Tip: sea view room in a bungalow-great views and bigger patio areas.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Howard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director General at SENTIDO H10 Playa Esmeralda, responded to this review, 14 May 2014
Dear Mr.

Many thanks for your review. We hope to welcome you on your third visit at our hotel.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
111 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 6 May 2014

very good indoor pool, nice food, very clean, good entertainent. beach is 10 min walk, but much nicer beaches like 5 min by car.best to have all inclusive, but outside hotel is also nice restorants ..

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hani D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director General at SENTIDO H10 Playa Esmeralda, responded to this review, 14 May 2014
Dear Mrs.


Thanks for your review. We hope to welcome back you soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO H10 Playa Esmeralda

Property: SENTIDO H10 Playa Esmeralda
Address: C/ Punta del Roquito, 2, 35627 Costa Calma, Pajara, Fuerteventura, Spain
Phone Number:
Region: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Costa Calma
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Costa Calma
#2 Family Hotel in Costa Calma
#3 Romantic Hotel in Costa Calma
#4 Luxury Hotel in Costa Calma
Price Range (Based on Average Rates): ££
Hotel Class:4 star — SENTIDO H10 Playa Esmeralda 4*
Number of rooms: 333
Official Description (provided by the hotel):
Located just a stone's throw away from the sea with excellent views over the fine sandy beaches and azure waters of Costa Calma. We also have a direct acces to the beach. The SENTIDO H10 Sentido Playa Esmeralda has been refurbished by the renowned interior designer Lázaro Rosa-Violán. Its lobby, presided over by an original birdcage-shaped bar, its walls decorated with brightly coloured birds and its redecorated rooms give the whole hotel a distinguished, modern feel. In addition, it offers guests a new Despacio Spa Centre and the delicious cuisine of the Jandía Buffet Restaurant with show cooking. ... more   less 
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Also Known As:
h10 Playa Esmeralda Resort
Hotel h10 Playa Esmeralda
h10 Hotel
SENTIDO H10 Playa Esmeralda Fuerteventura/Costa Calma, Pajara

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