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“Decent apartments, terrible service”
Review of Esmeralda Maris

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Esmeralda Maris
Ranked #11 of 26 Hotels in Costa Calma
Certificate of Excellence
Brussels
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Decent apartments, terrible service”
Reviewed 28 August 2009

We stayed in a couple of bungalows the first week of August and were happily surprised by the rooms. Little would we know that the service would be so lacking. The night before leaving, we had asked to check out around 2 from the hotel. Well at noon, they cut off the electricity in both bungalows and the cleaning ladies came barging in. But almost worse than that: when going over the check, we realized that they had forged our signature for breakfast one day!!! For a measly 7 euros! This is the fourth year we go to Fuerteventura, but the first and last we stay at the Esmeralda Maris

  • Stayed August 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank BrusselsScout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sheffield
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 February 2009

We stayed at the apartments for a week to include the New Year. We booked using on the beach web site.

Overall we found the apartment excellent and exactly what we had wished for... total relaxation away from it all in the sunshine.

We had a bungalow/apartment that overlooked the quiet street on the front, with a sea view. The apartment was very clean and the fittings of a high quality. We ate breakfast in the apartment, as expected the on site shop was a little more expensive than the netto and the much cheaper spar shop. The hotel shop was hand for little incidentals.

Most of the time we used the beautiful pool area which was almost like our own private area most days, although there were many other guests (must all go to the beach). The hotel staff were very friendly, both Spanish receptions and the German gentleman. I do speak basic Spanish which came in useful in this resort. (we heard english voices twice all week). If I spoke spanish, most of the staff would answer in English if they could speak it.

Meals out we used the terazza del gato, (5 mins walk)or the H10 accross the road.for meals and the bar.

Lots of Germans but no problem, all very friendly. I did notice the food in the Esmeralda resturant looked a little bland in the evening so we paid 14 euros for the buffet at the H10 that was excellent.
Esmeralda apartments are situated in the nicest part of the resort.
I would go back without any hesitation for a complete relaxing break, although if you like English Bars and lots of night life this isn't the resort for you.

  • Liked — Spacious and clean
  • Disliked — nothing to comment on
  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ajanej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 26 January 2009

Esmeralda Maris Club Bungalows
I would say that this hotel is definitely at the best end of Costa Calmer; there is almost no building South of it and some nice beaches within walking distance. All information is in Spanish or German, so not a lot of English visitors. We booked independently and saw no tour operator brochures in English. The bungalows are massive compared to hotel rooms, featuring an open plan (reasonably equipped) kitchen lounge area, corner bath/shower bathroom and large bedroom. There was a front balcony and an inside courtyard area for drying clothes, privacy and shade. Some rooms have a sea view or overlook the road. Ours just looked out onto one of the walkways and the back of the other rooms. The advantage of this was that we were not disturbed by traffic noise and it was less windy.
The reception area is just stunning with reflective polished marble everywhere. The rooms are magnificent too. If you have cash to pamper yourself (we didn’t) there is a wellbeing area for steaming, massage yoga and that sort of thing. The heated pool is a bit shallow.
To us the big let down was the over-formality of the waiting staff and the food being kept warm, hopeless vegetables, very tough chicken, bony fish and a choice of rather fatty food. Still we learnt to avoid the dross and eat reasonably well. Reception were reasonably friendly and informed. but just not quire as friendly as we would have liked. Perhaps it is the Spanish way – they certainly did not seem hostile, just a bit indifferent.

Costa Calma is nice and central for great walks and visiting the West coast, which is mainly too treacherous for actual swimming. The wind surfing and kiting has to be seen to be believed; some of the better exponents lift themselves a good 15 feet into the air. The beach is sheltered and the water gets deep reasonably quickly. There is the usual German nudity; incidentally nudity is not to be confused with good health (there were plenty of Mrs DeVeres ‘call me Bubbles’ - if you watch “Little Britain”). In January there is no heating and the hot water is a bit dependent on the sun shining. Not a lot to do in the evening, so great for honeymooner’s!

TIPS The Netto supermarket up the road is the least poor value that we could find. There is cheap plonk available but mid-range wine (e.g. Rioja) and sprits look to be about the same price as in England. The Oasis park zoo and botanical gardens is about 10 minutes away by car. IF you have photo ID with you they will let you come back for free as many times as you like for the rest of your holiday (you do have to jump through some hoops though). It’s handy because admission is 19.50 euro which seems a lot, but actually is quite reasonable value. We enjoyed it very much and did return to see some of the performances that we had previously missed, we were a bit sorry for some of the birds and animals though. There is a lot to take in for one trip and some animals that were asleep on our first visit were active on the second visit (e.g. the otters).

  • Liked — The rooms their quality and spaciousness
  • Disliked — the food
  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Kristobelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dewsbury uk
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 February 2007

The bungalows are a recent build and very well done.Spacious and well equipped with effective air conditioning, each having a private walled patio as well as a large patio at the front with sun loungers etc. Immaculately maintained. The reception staff are very helpful,all speak excellent English and are a mine of useful information.
We stayed half board, the meals are all help yourself buffets and of a good bistro type standard with plenty of choice.
True it doesnt have any entertainment and the only bar is in the restaurant , but there are plenty of hotels round and about that do.
Whilst the clientele are mainly german we found them to be the most pleasant and cultured of companions, unlike some of the Brits we had encountered in Correlejo the week before.
The beach is about 10 mins walk away, but well worth it. paradise. Going back in May

  • Stayed October 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank paully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
surrey
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 October 2006

Very clean throughout, good facilities, superb air conditioned apartments with excellent service (maid service 5 days per week, clean towels 3 times per week and clean bed linen twice a week) and sea views from own terrace.
The staff were all very friendly always ready with a smile. The receptionists were particularly good; polite, efficient and endlessly helpful.
The 'Buffet' style breakfasts and evening meals were exceptional value for money. Eat as much as you like from a wide choice of good food.
Gusts were mainly German but the majority spoke english and were most friendly.
We will definitely go back next year.

  • Liked — Air conditioned and very clean with regular changes of towels and bed linen. Fiendly staff.
  • Disliked — nothing - all good! well 10 min treck to the beach but worth it when you got there.
  • Tips/Secrets — Take a cool bag when you go to the beach.
  • Stayed September 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank girdlebrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 29 August 2006

This hotel really leaves you feeling that your years savings were a waste of time. We arrived to find no one at reception could understand english at around 3pm. We checked into our room which was quite a walk away and next to a building site next door. The rooms were suprisingly nice and large with a seperate living room, bedroom and private balcony. The sea view we payed an extra £300 for was 80% obscured by another hotel over the road which was a great pity.

Back down at reception we asked if it was ok to park our car anywhere outside as we noticed others were parking in what seemed an unused bus stop. The receptionists every answer was "yes" "yes, and "yes" so we parked here only to find a parking ticket the next morning for a staggering 90 euros!!When i tld the receptionist all he did was point me in the direction of the police station so i could pay it.I was so angry but they didnt care and just shrugged their shoulders.(By the way please note all parking fines must be paid at the BANK rather than the police station which I found out 2 hours too late).

Back to the hotel- a good ten minute walk to the beach down a steep slope unless you cut through the opposite hotel. The restaurant was small. We were self catering but I really felt sorry for those on half board basis. They were served the same food every day and in little portions. The only bar was situated inside the restaurant and was tiny and closed at 9pm every night. There is no poolside bar for snacks and most definately no evening entertainment, although we did wonder into other hotels to watch theirs, it gave you a massive feeling of insuperiority. Three other hotels were nearby and once you walk into them you feel like bursting into tears desperately wishing you were not staying where you were.

Local restaurants are minimal and a good 30 minute walk away and there are probably only 3 of them. Jandia is a nice drive with several restaurants but still 15 minutes by car.

The second week of our stay really dragged and was not aided by 2 JCBs working on the building site every weekday next door. It felt like they were in our room it was so close and the ground vibrated from 8.30am to 5.30pm non stop. It was awful and made us furious but reception did not care and refused to move us. We just wanted to go home.

This resort is for Germans only. When staff and locals realise you do not speak German they refuse to be polite to you and want nothing to do with you. Spanish people can be far ruder than Germans. That I learnt every day of our stay.

Fuerteventura is not for me. The beaches may be nice but the service (or lack of them) makes you feel incredibly second class. We were nothing but polite all fortnight, but were treat with such rudeness that I would not even recommend this hotel, Costa Calma or Fuerteventura to an enemy.

  • Stayed August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank gabio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Esmeralda Maris

Property: Esmeralda Maris
Address: Calle Punta del Roquito, 1 - 35627, 35627 Costa Calma, Pajara, Fuerteventura, Spain
Region: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Costa Calma
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Costa Calma
#6 On the Beach Hotel in Costa Calma
#8 Luxury Hotel in Costa Calma
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Esmeralda Maris 4*
Number of rooms: 82
Official Description (provided by the hotel):
ust 400m from the Costa Calma Beach, the Bungalows Club Esmeralda Maris welcomes you. The hotel is located next to the natural park Valle de Esmeralda in a quiet paradise place allowing spectacular views of the ocean and the famous white sandy beaches of Sotavento. We invite you to enjoy its completely renovated pool area for sunbathing and for absolute relaxation. Enjoy our Spa equipped with sauna, whirlpool and Turkish baths. Also, for exquisite massages inform the reception. Without any additional cost you can use our Gym and participate in Yoga classes taught by professional teachers. Also the direct access from the hotel to the area of ​​the beaches allows trips and excursions to practice water sports such as diving, surfing, etc. Which will give you an intense approach with the natural elements of wind and water. Visit our restaurant Esmeralda Maris and taste a wide and delicious variety of food of international and local cuisine. Also, we offer breakfasts of typical products of the region, fresh and homemade. In the lobby / reception area there is free Wi-Fi available 24 hours. The hotel has: 24 units (double) of 1 separate bedroom and views to the gardens. 5 studios (double) sea view. 7 units (double) 2 separate bedrooms and sea views 46 units (double) with a separate bedroom and sea views. All room types are provided with the same equipment: Bathroom: Hair dryer, shower, bathtub, bathrobe (on request). Furniture: Desk, appliances for cooking, refrigerator, microwave, coffee maker, safe. Multimedia: satellite TV, radio, electronic card opening and activation, air conditioning. WLAN in the rooms for a fee. Children and extra beds: Children under 2 years, do not pay. The bedrooms have space for a child's bed. Outside: Swimming pool (all year), gardens, terrace. Activities: Wind / Kite-Surfing, Scuba Diving, Gym, Hiking, Spa & Wellness, Massage ... Food and drinks: restaurant and bar. Parking: Available on public streets around the hotel (at no cost). Other services: automatic dispensers, car rental, excursion bookings, 24h reception, laundry, fax and print, medical assistance (on request), lifts, mini market, night surveillance, smoking area. Languages: Spanish, German, English, Italian, Dutch. Opening Hours: Check-in time: 14:00. Departures, until 12:00. ... more   less 
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Also Known As:
Esmeralda Maris Hotel Costa Calma
Esmeralda Maris Fuerteventura/Costa Calma, Pajara

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