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Ushuaia Ibiza Beach Hotel
Ranked #5 of 33 Hotels in Playa d'en Bossa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Other places better”
Reviewed 7 June 2014 via mobile

I stayed in main beach hotel with view of stage and pool. Hallways smell. Place was dirty most the time I was there due to opening party and clubbers. Breakfast is just normal and gets old with same stuff after 1 day of eating. No waffles, omlettes or pancake station. Hardly anyone smiles from staff. Staff at reception are more concerned about chatting to each other than helping. I had my sandles taken in the evening by beach lounge chairs while going for a run and when I asked beach staff if they saw anyone take it or maybe a staff member took it, I was looked at like I was from Mars not professional.

Stayed May 2014, travelled solo
Helpful?
4 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Ushuaia Ibiza Beach Hotel, responded to this review, 20 June 2014
Dear John H,

Thank you for chosing Ushuaia Ibiza Beach Hotel and for share your storie. I am very sorry to read that your stay with us was not as expected. We are working hard in improving our service. We will translate your comment to the Beach Club in order to improve. We hope to have the chance to welcome you again in the future.

Yours sincerelly,

General Management.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (270)
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London, United Kingdom
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 3 June 2014 via mobile

Booked 2 night stay for birthday weekend. Hotel was perfect we were upgraded to a suite by the hotel which along with the welcome drink at check in a added to our experience.
Room was clean modern and spacious. Whole hotel fragranced with uplifting aromatherapy type scent. Staff keen to help and courteous.
We started the first night with drinks on the roof bar. Breakfast selection was amazing (cava, eggs with truffles smiled salmon and caviar). Service at beach club/bar was excellent. Second evening was spent at Ushuaia club (entry included with room). And couldn't have been better.
Looking forward to returning again in the near future.

Stayed September 2013, travelled as a couple
Helpful?
3 Thank StephieH83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Ushuaia Ibiza Beach Hotel, responded to this review, 7 June 2014
Dear StephieH83,

On behalf of all the Ushuaïa Ibiza Beach Hotel team, we hope you had a very happy birthay and you have enjoyed it! We are so pleased that you liked our breakfast and bar beach also. You will be able to enjoy the rest of our restaurants, like Minami if you like japanese food. Anyway, we look forward to having you again.

Thank you very much.
Best regards,

General Management.
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Royal Tunbridge Wells, United Kingdom
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 May 2014

Although the price may seem daunting at £1,000 per night for a suite in high season ,this hotel had elements thar surpassed all other 5* plus hotels I have ever stayed in

Forget Ibiza's reputation for young clubbers this place is like St Tropez without the Russians and much,much more friendly.

Cool,stylish decor,huge suites with terraces and privte jacuzzis,suitable for adults of any age.The staff are amongst the best we have ever experienced in 30 years of 5 star hotels worldwide - ,friendly, polite and attentive,nothing was too much trouble for the wonderful Manuela and her team. Great food and drink,sexy music for all ages stunning beach club,the last word in comfort - it just doesn't get better than this if you want to be in the action.

Room Tip: Take a west facing suite on the higher floors and watch the DJs from the roof bar.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SimonH-Kendall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Ushuaia Ibiza Beach Hotel, responded to this review, 7 June 2014
Dear Simon H,

We are so glad to hear that you had such a pleasant stay. Thank you for taking the time to review our hotel, it is always very much appreciated and helpful! We will spread your comment to our Ushuaïa team. We look forward to having you again!

King regards,

General Management.
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Rotherham
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 May 2014

Everything about the infrastructure of this hotel is fantastic. Very well designed and kept clean and well maintained.

Check in was quick and we were shown to our room by concierge, who also explained how to use everything in the rooms and answered our questions. We received a phone call from the customer relations manager a few hours later to check if we had any problems or anything we needed.

There are four poster beds on the private beech and even the standard sunbeds gave matresses!

The better the room you book, the more of the services or facilities are paid for. The standard hotel stuff, washbag, shampoo, hairdryer etc were all free in our suite but the maxi-bar (beers, wines, 7 bottles of spirits), 'erotic' kit and a few nibbles were very expensive. We bought our own beers in and the hotel are fine with this.

Food in the restaraunts is very expensive but we treated ourselves and it was very nice.

There were no events on during our stay here so it was pretty quiet.

Apart from the price of everything (maxi-bar, luxuries, 15 euros for a cocktail, 20 euro+ for a burger), it was close to perfection. Everything was available at more reasonable prices within a short walking distance to the bars, clubs and restaraunts locally so it's easily manageable!

If you want good service and luxury, maybe a quality event to attend and you don't mind splashing a bit of cash, this hotel comes highly recommended by me.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dale1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Ushuaia Ibiza Beach Hotel, responded to this review, 7 June 2014
Dear Dale_1981,

Thank you for taking your time to write your comment. Ushuaia Ibiza Beach Hotel wants that you enjoy your stay and we are pleased that you love it! We encourage you come back to enjoy with our events and also taste our delicious menus. We think our prices are adapted to the quality that we offer. Anyway, we look forward to seeing you soon. I agree with you, the infrastructure of this hotel is fantastic!

King regards,

General Management.
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Mackay, Australia
Level Contributor
99 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 28 May 2014 via mobile

Though a bit more expensive then elsewhere - this hotel is well worth it.
Staff were mostly willing to help and everything was able to be charged to the room which was a huge time saver.
Rooms were really nice. Very modem and clean. Housekeepers came daily to tidy up.
Location was good - but didn't have to leave the hotel much because there was so much that it offered.
If you are going to Ibiza - I would highly recommend spending the extra here!

Stayed September 2013, travelled with friends
Helpful?
Thank Mossk92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Ushuaia Ibiza Beach Hotel, responded to this review, 7 June 2014
Dear Mossk92,

Thank you very much for your comment! From Ushuaïa we try to offer the best of us. We are pleased to know we carry out with your expectatives. We wish to continue working in order to create unexpected emotions. We hope to see you again!

King Regards,

General Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 May 2014

First of all,We try to tell in impression from entree till going home.

Hotel entree:great,friendly,very trendy.

Room:nice,clean,with swim up.

Beds realy bad,2 single beds,bad sleep and problem swim up is,you have room in a long smaal hall,you hear really evrything from the neighbours.And as someone enters the hall en they are talking,mostly very over the top loud,the room becomes hell.Its not good for a good night of sleep.

Hotel,very clean,spotless
Beach.very nice very expensive.lp rose 250, gin tonic 16 euro
Beach resto was very good and also very expensive
Breakfast was super
Japanees restaurant,was overpriced,bad food and bad quality,maybe bad day,we even left before main course.

Its easy to tell its a stunning hotel ,lots of good things and music,but overpriced and noisy

So great if you dont care about money and bad sleep go there.

I thinkk booking tower is better option

Room Tip: tower is better
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank philippe d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Ushuaia Ibiza Beach Hotel, responded to this review, 17 June 2014
Dear Philippe d,

Thank you for your comment. We are happy to know first impression was good and room also. We are upset that you did not have a good rest. Despite it is a very lively hotel, there are some limits that must be respected. At night time we work along with our staff to keep the noise down.

We are so pleased that you enjoyed your breaksfast and lunch time at the Beach Club restaurant. It is a shame that you did not enjoy at our japanese restaurant as well, they work hard in order to make a perfect service. We have passed them your comment. In any case, we looking forward to having you again. Ushuaïa Tower is waiting for you!

Regards,

General Managemet.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 May 2014 via mobile

For 1500 euros per night you have a suite. Only that it s not a suite but a large room with a bed, two chairs an open wardrobe and a bath tube. Their website call it a Jacuzzi, but it's just a cheap whirlpool. They mention a chromaterapy shower, it s just a cheap shower handle hooked above the bath. That room would cost 250 euros anywhere else, 500 euros in other Ibiza hotels only that it would be nicely decorated at Atzaro or more luxurious at Grand hotel or Aguas de Ibiza.
The definition of a suite on wikipedia and allover the world is a series of rooms usually a bedroom and a salon, but this is not the definition of the hotel reception.
For 1500 euros a night you'd think you can access the vip area during parties. But you can't. You can t go and see your friends there. You re treated poorly by the staff.
On the Beach, poor service as well. You have to Bring the towel from your room, can t get more unless you have a voucher, it s club Aquarius style (I guess, never been there). No one will prepare your sun bed.
The room service by 2pm still has not cleaned our room. When asking the reception we re told they will come when they want, we cannot ask them to do it now.
Being used to the best 5 star hotels across the world but also to small boutique hotels where people are nice and helpful I call this place hell. It s supposed to be the symbol of a new more premium Ibiza. But it s not premium, it s just expensive. It s just a bunch of uneducated people who think that by charging high prices for a lousy, uncomfortable, un stylish place with a bad service can work just because you should bend down before the celebrity DJS who come and play there and pay whatever the local bosses wants you to. They ll succeed for so long as people agree to this extortion. Just pass your way. Show them you re not pigeons. If you just visit, also be careful, two years ago a customer was killed by one of the bodyguards working there.

Stayed May 2014, travelled as a couple
Helpful?
14 Thank 880nicolasl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Ushuaia Ibiza Beach Hotel, responded to this review, 17 June 2014
Dear Nicolas L,

We are upset to feel you are disappointed with your experience. We will work hard to ammend any sign of service we feel below 5 stars. Cleaners clean the rooms during the whole day as the amount of check outs and check ins is really high but that should not be an excuse for you not having the room cleaned when you asked for it. The towel card was born because of the fact of the big loss of items which are not included in the room rate, despite some may feel it is high. We apologize on the behalf of the entire team and will take serious note on your comments. Thank you very much for your comment.

General Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ushuaia Ibiza Beach Hotel

Property: Ushuaia Ibiza Beach Hotel
Address: Playa d'en Bossa 10, 07817 Playa d'en Bossa, Ibiza, Spain
Phone Number:
Region: Spain > Balearic Islands > Ibiza > Playa d'en Bossa
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Playa d'en Bossa
#3 Romantic Hotel in Playa d'en Bossa
#5 On the Beach Hotel in Playa d'en Bossa
#5 Luxury Hotel in Playa d'en Bossa
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Ushuaia Ibiza Beach Hotel 5*
Number of rooms: 415
Official Description (provided by the hotel):
Set on Playa d'en Bossa Beach, the adults-only Ushuaia Ibiza features a spa and 2 outdoor pools with large sun beds. Guests enjoy free entrance to live DJ performances hosted by the hotel. The minimalist rooms are equipped with air conditioning, a 42-inch plasma TV and iPod docking station. They also feature a furnished terrace. The Ushuaia Ibiza Beach Hotel is made up of 2 separate buildings. The Ushuaia Club houses the bedrooms and hosts the hotel's famous parties. The exclusive Ushuaia Tower offers 24-hour room service, 2 outdoor pools, Balinese beds and a poolside cocktail bar. The hotel offers a Japanese fusion restaurant with a Zen garden, as well as a Beach Club restaurant with Mediterranean cuisine. The property's Montauk Restaurant specialises in steaks and other grilled meats. The hotel is 2 km from Ibiza Airport and 3 km from Ibiza Old Town. It is located directly opposite Space Nightclub. ... more   less 
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Also Known As:
Ushuaia Ibiza Beach Hotel Playa D'en Bossa

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