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Sirenis Hotel Goleta & Spa
Ranked #20 of 33 Hotels in Playa d'en Bossa
Reviewed 20 August 2014 via mobile

We booked this hotel for 2 rooms with 3 in...my friend booked so I called hotel twice to be told yes he can stay in one of the rooms for 156 euro per night...we arrived at the hotel at 3 in the mob and booked in fine...early the same morning I was told he couldn't stay in the room and had to leave immediately. ..security escorted him out...He couldn't get any other hotel so stayed again the night in ours we were then given a warning..The next night we had music on low at 3 am at 6 am a knock on the doors ..4 police officers and hotel staff...we was told get out now pack your stuff and get out.......we went to collect our stuff later that day to find they had already packed it and screwed it all up in any bag....we were treated disgustingly and told go sleep on the beach and don't come back...If your young do not use this hotel ...its supposed to be 4 star but is nothing of the sort....horrible arrogant people ....A definite no if your looking to stay here...If I could give it no stars I would..

Stayed: August 2014, travelled with friends
5  Thank Antony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelgoleta, Director de Relaciones Públicas at Sirenis Hotel Goleta & Spa, responded to this reviewResponded 29 August 2014

Dear guest,

Thanks for choosing the Sirenis Hotel Goleta & Spa for your Holidays and for taking the time to share your point of view on TripAdvisor.

In response of your review, we’d like to clarify that the hotel management acted according to the safety protocols. There are guest of different nationalities at Sirenis Hotel Goleta & Spa and the hotel has to ensure everyone’s rest.

Once again thank you for your dedication, assuring you in advance of our best intentions at all times.

Best regards,
Sirenis Hotels & Resorts

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137 - 143 of 553 reviews

Reviewed 19 August 2014

We visited the Sirenis Hotel Goleta for 7 nights in July 2014 from 10th august.We were 9 people so we had 5 rooms.First,on 10th,we arrived without any luggage,on the second day 5 of them arrived and one didn`t.It was our luggage that was missing(me and my husband).with our luggage missing,we borrow some from our friends,and some days after we went and buy some.I had 5 t-shirts,one pair of short jeans and one long black dress for the beach and my husband had 4 t-shirts and 2 pair of jeans.The day after tomorrow,we easily recognized that some of them were missing.We couldn`t lost them on the beach(like one of the receptionist said) because we couldn`t come in the hotel naked,and besides of that,I am talking about 3 t-shirts of mine(the black long dress for beach,one white t-shirt and one yellow-both from Tommy Hilfiger) and the only pair of short jeans that I had,and 2 t-shirts of my husband(one white from Tommy Hilfiger,and one green-I don`t remember the brand).I couldn`t belive my eyes about what happend,besides the fact that we had so few clothes with us.This is unacceptable for a hotel that is supposed to have 4 stars.We went to talk to the duty manager,after we have argued with one of the most urespectful receptionist,a rude and unprofessional person,who insinuate that we lost our clothes and we don`t remember(serously?is that possible to lost so many clothes and don`t remeber?).We talked to the duty manager who came with the ideea that someone could walk through the balcony because our room was on the first floor,above the restaurant.Ok,we took this ideea too,but I am asking you,if someone came to steal something from our room,don`t you think that he would stolen something more valuable?like my wallet,or laptop,or our camera?it`s hard for me to believe that they were so interested in our few clothes.And another question is:isn`t your job to keep our rooms safe?don`t we pay you enough money for that?or for what?Besides of that,one of our friends,in the last day,saw a bedmaker with a stack of clothes in which was a white t-shirt with the same characteristics as the one that was missing from me.We left the hotel on 17th of august and told the mananger to contact us by email and to keep in touch about this unbearable situation and today is 19th of august and nobody told us anything!
But this is not the only negative thing about this ''2 stars" hotel.The air condition is tired and ineffectual and the rooms are not insulated from annoying neighbours and external sounds.Service ducts in the bathrooms, so you are woken every time someone uses the toilet.Some nights it was really hard for us to fall asleep because of the noise!
Poolside was rarely cleaned and often there were spent cups floating about with cigarettes in them.
Breakfast is a joke, coffe,had better dish washing water, everything is old and run down,and dirty dishes.If you do get into staying here, bring your own shampoos and soaps. The stuff in the room is of very poor quality and too little for 2 person.And just in case you are interested in the beach, the stretch where the hotel is located has the dirtiest water in the entire Playa d'en Bossa.
I wouldn`t recommend this even to my worst enemy!The staff and the security guard made our stay terrible and they ruined it.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank Ioana-Emanuela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelgoleta, Director de Relaciones Públicas at Sirenis Hotel Goleta & Spa, responded to this reviewResponded 22 August 2014

Dear guest,

Thanks for making us your choice when visited Ibiza and for taking part of your time to share your point of view on TripAdvisor.

We’d like to apologise on behalf of Sirenis Hotels & Resorts; it is not pleasant to read comments where we can see that we have not met the expectations of our customers.

We are very sorry for the incident with your lost items. The hotel manager was personally talking to you about the issues you’re describing. On the other hand, we would like to take the opportunity to clarify that we have full confidence in our staff; if there were something missing in a room, the housekeeping staff would be the first to be questioned and regret that this type rumours could serve to unnecessarily alarm guests currently in the hotel and others due to arrive at a later date. The hotel management has your personal data; if they find something, it will be sent to you.

Your room was checked before your arrival. If you find anything faulty during your stay, please advise reception in order that it might be rectified shortly. Our maintenance team onsite are not aware that you had notified any damage on the air conditioning system. To ensure a correct functioning of the air conditioning system, windows and doors should have been closed properly.

Our main commitment is to provide the best service to our guests, ensuring you in advance of our best intentions to keep on meeting our guests’ expectations at all times.

Sincere regards,
Sirenis Hotels & resorts

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Reviewed 5 August 2014

Hi, Sirenis Goleta is good hotel, we changed 3 rooms in it, but a/c didnt work in all of them.
Excellent personal on reception Sabina, Alessandro and other guys.
If You want 1 big bed for 2 persons, ask the for room 203. =)

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank Viacheslav F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelgoleta, Director de Relaciones Públicas at Sirenis Hotel Goleta & Spa, responded to this reviewResponded 12 August 2014

Dear guest,

Thank you for reviewing your recent stay at our Sirenis Hotel Goleta & Spa. It is wonderful to hear you found the hotel good.

We’d like to apologize for the fault with the air conditioning. We have recorded various reports from room 726, which was the first one you were accommodated in; all of them were fixed shortly. To ensure a correct functioning of the air conditioning system, windows and doors should be closed properly.

Finally, we’d like to express our utmost gratitude for your words towards our Reception staff and will not miss this opportunity to congratulate them on your behalf.

Best regards,
Sirenis Hotels & Resorts

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Reviewed 4 August 2014 via mobile

We visited this hotel at the end of July this year. My friend spent a lot of time researching locations in Ibiza that were close enough to nightlife, but also were somewhere that we could have a good nights sleep in a hotel that we felt safe in and this is exactly what we received with the hotel.

It is the perfect distance to bora bora beach and the clubs and nightlife, and there is a taxi rank right outside the hotel should you wish to go to San Antonio.

The staff were all incredibly helpful and friendly and all spoke wonderful English. The rooms were cleaned on a daily basis and as two girls on our own we felt very safe in this hotel and we are hoping to come back next year!

Perfect if you would like somewhere safe, relaxing and clean to stay in Ibiza.

Stayed: July 2014
3  Thank Manda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

We were 3 couples travelling together and asked to have rooms net to each other. Despite our request they did the exact opposite. We put some music on in out room and were all chatting (it was 5pm) when the security guard came and told us to turn off the music. He came back so many times i cant even remember how many. He was rude unprofessional and treathened to kick us out of the hotel. We are all responsible adults and were no loud. He even came back to harrass my friend accusing her of having a party in her room (she was alone with no music on). After a day or so They said we couldnt be more than two in a room.........
We dodnt even have a queen or king bed it was two beds which always separated when you moved.
The pool doesnt look good theres not even a proper snack bar outside. Theres no spa (lol read the name of the hotel again). Just a jaccuzzi inside another building that you have to pay to get access to depending on which type of room you have and you have to wear a swimming cap (they sell they for 5 euros). Theres no cool bar at the hotel and the buffet sucks.
I wouldnt recommend this hotel to anyone. The """"manager"""""" and security guard made our stay terrible they ruined it.

  • Stayed: May 2014, travelled with friends
    • Location
    • Rooms
    • Service
5  Thank Sophienad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelgoleta, Director de Relaciones Públicas at Sirenis Hotel Goleta & Spa, responded to this reviewResponded 31 July 2014

Dear guest,

Thank you for sharing your thoughts about your stay at our Sirenis Hotel Goleta & Spa.
Although we sincerely regret reading your disappointment on your room allocation, we are grateful for your comments; your feedback is our best source of information.

Let me clarify that our front desk do its best to conquer all our customers’ requests. I hope you understand that these are anyway subject to availability, and sometimes we are unable to please everyone.

There are guest of different nationalities in the Sirenis Hotel Goleta & Spa; that’s why we ask our guests to respect everyone’s rest, by refraining from making noise in the rooms and corridors. If complaints from other rooms occur, our security staff has to make appropriate verifications. We’d like to apologize if the we were not as friendly as intended to be.

We regret to read that the pool area and the Sirenis VITAL Spa didn’t meet your expectations. Free Spa services for our hotel guests are the following: Heated swimming pool, whirlpool, hydro-massage pool and ring, gymnasium, and the wet area circuit which includes sauna, roman bath, cold bath, jet showers, Scottish showers and relaxation area. The use of the swimming cup is a mandatory for the users these types of facilities in the Balearic Islands.

Hopefully we can fulfill your expectations in the future.

Best regards,
Sirenis Hotels & Resorts

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Reviewed 23 July 2014

Fantastic hotel, only 5 minutes walk to Ses Figuretas, 10 minute walk to Playa d'Den Bossa and 20 minute walk to Ibiza town on the road, can also walk along the beaches in much less time. Also the boat departure point for boats to these places and Formentera is directly behind the hotel which has direct beach access. We stayed in the Goleta side on the 4th floor with a pool view on an all inclusive package. The rooms are nice and very clean, cleaned daily. The food was of a good standard and always found something to eat for breakfast, lunch, snacks and dinner. You could also order drinks from 10am to 12am with no restrictions on how many drinks you wanted at the same time and they are very generous with their measures so we found this very accommodating. Wait staff actually came to our table in the pool bar to see if you wanted a drink, we tipped a few euro on a few occassions as I'm sure people on an all inclusive probably don't tip much! Berniz and Ruebens were particulary pleasant and made us feel at home. Cannot say enough about how nice and helpful the staff at this hotel are, from front desk to the restaurant staff, they were always pleasant, courteous and extremely helpful. Next time we go to Ibiza we will be definitely booking this hotel!

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank pocketpedro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

It's a nice hotel. We stayed here four times and realized there are huge differences in the rooms. Last one was just perfect. We were on the last flour and had an amazing view. The room was nicely cleaned but it depends on the maid who cleans it. The hotel has a perfect location, very near Ibiza town and almost all the clubs are in the walking distance. You also have a bus and taxi stop in front of hotel.
The food is nothing much. I would say that it got worse throughout the years. What is really a bjg plus is the fact that it is a quiet hotel where you can relax after partying.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Nella185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelgoleta, Director de Relaciones Públicas at Sirenis Hotel Goleta & Spa, responded to this reviewResponded 24 July 2014

Dear guest,

Firstly we’d like to thank you for your loyalty choosing the Sirenis Hotel Goleta & Spa every time you visit the island.

It is also very enjoyable to read you felt comfortable in the room we accommodated you in.

We took good note of your comments. It is only through feedbacks such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

Please, do not hesitate contact us beforehand to organize every detail of your next stay.

Friendly greetings,
Sirenis Hotels & Resorts

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Additional Information about Sirenis Hotel Goleta & Spa

Address: Avenida Pere Matutes Noguera s/n, 07800 Playa d'en Bossa, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Playa d'en Bossa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Playa d'en Bossa
#14 On the Beach Hotel in Playa d'en Bossa
#15 Luxury Hotel in Playa d'en Bossa
Price Range: £83 - £309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sirenis Hotel Goleta & Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Between sky and sea... Situated in the Playa d'en Bossa area, one of the most popular tourist resorts on the island, you will love the Sirenis Hotel Goleta & Spa The hotel, together with the Sirenis Hotel Tres Carabelas & Spa, forms a complex where you will be able to enjoy fantastic frontal views of the Mediterranean from the balconies. You will also be able to discover the beauty of Dalt Vila, the old town of Ibiza, declared world heritage by the UNESCO, and enjoy all the activities and services in the area, which range from sports to beach clubs and popular shops. The comfort, relaxation and fun in this complex will guarantee an unforgettable stay. The buffet restaurant offers a wide range of Spanish and international dishes cooked on the spot by our chefs using quality ingredients. The Sirenis Hotel Goleta & Spa offers a select, international atmosphere and adjoining is the Sirenis VITAL Spa, offering a space for relaxation, pampering and massages. Also, if you enjoy working out during your stay, you will be able to visit the hotel gym and sports area. The four meeting rooms situated in the hotel are equipped with all the necessary technology for meetings and conferences. We take care of every detail so that your specific requirements are met. ... more   less 
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Also Known As:
Sirenis Hotel Goleta Playa d`En Bossa
Sirenis Hotel Goleta And Spa
Sirenis Hotel Goleta & Spa Ibiza/Playa D'en Bossa

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