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“Poor all round!!! Staff in particular!”

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Hotel Playasol Mare Nostrum
Ranked #16 of 33 Hotels in Playa d'en Bossa
Reviewed 5 August 2014

We booked an all inclusive holiday at Hotel Mare Nostrum, when we arrived we went to the reception desk to check in, it was a late night arrival 11pm so when we arrived the man behind the counter gave us or wrist bands. We asked for directions to our room in which the man just pointed to the lift... We have to then find our own way around the hotel to our room. Not very good customer service.

we needed a refreshment as we had been travelling for hours on end, we went down stairs to see if we could get a drink and was told that they were no longer doing food or drink until the morning. This was at 11pm.... we were stunned...! We had to go out of the complex to find food and drink which we had to pay for ourselves.

The room: The room wasn't the most pleasant smelling room and seemed to smell of toilets. the bed, was very low to the floor and as hard as a board, my partner took his pillow off the bed and slept on the floor as it was more comfortable. the balcony was lovely. excellent view.

Food: the next morning we went down for breakfast, but after seeing the food and eating some we decided to stop as the sausages in particular were very raw. we had only just arrived so we didn't want to be poorly throughout our first week.

we again went to buy our own food.

Bar: The bar was well stocked, however the attitude of the bar staff was shocking!!! we ordered a drink and immediately the bar staff shook his tip tin at me - and demanded a tip - i had on my wrist band so i didn't carry any coins or notes on me, i felt that i was punished for this through out my stay!

Room Tip: didnt go on the same side as reception or above!
  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank melissa424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
845AGomez, Director General at Hotel Playasol Mare Nostrum, responded to this reviewResponded 6 August 2014

Dear Melissa424,

Thank you for sharing your thoughts about your stay at Mare Nostrum Hotel, It is only through feedback such as yours that we are able to improve our service.

Regarding the All Inclusive timetable it begins at 10:00 till 23:00. It is possible to reserve previously in advance a cold dinner. Also there is a vending machine with sandwiches and salads. The timetable of the bar is till 01:00 at night. But from 23:00 only the normal service (paid) is available.

We will transmit your comments to the Kitchen and Housekeeping and Bar departments so they implement effective measures.

We are sorry that you find this inconveniences and we hope that our hotel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

Kind Regards
E. Maura
Assistant Manager
Hotel MareNostrum

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409 - 415 of 2,063 reviews

Reviewed 4 August 2014

We changed our flights to stay in ibiza a couple more days and had to book a last minute hotel. Got a good deal on this one and only had to put £80 towards the cost so can't complain.

As far as hotels go, its very basic but not horrendous. Location is quite far from most of the main clubs and area of Playa D'en Bossa but still within walking distance if you don't mind a bit of a trek at the end of the night.

Food was quite good - we were half board and the breakfast was about the same as the 4 star hotel we stayed in previously. The dinner was as you would expect, chips, pasta, chicken etc. nothing too fancy.

The pool area is quite basic and small, very average. For the day we were there we decided to head down to Bora bora and spend 33 euros on two sun beds to have a nicer view.

The walls between the rooms were very thin so you could hear what was going on next door, luckily I had ear plugs.

Staff were friendly enough, check in took a very long time but overall they were nice and ordered us a taxi when checking out.

I would say if you don't want to pay more for another hotel then this will do the job. But i don't think I will be staying there again.

Room Tip: I would imagine the higher up the room is, the better the view. We were facing another hotel from ou...
  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank Taya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antoniogomez, Director General at Hotel Playasol Mare Nostrum, responded to this reviewResponded 5 August 2014

Dear Taya D.

thank you very much for sharing your review on TripAdvisor. Opinions as yours are very much appreciated, as they show us that we are working in a correct way to satisfy our guests.

Our main goal is our guests’ satisfaction and all the staff cooperate to reach it. We are always here to assist our guests as much as possible and to create a confortable atmosphere in the hotel. We are glad that you appreciate the quality of the food and the services we offert.

The team and I hope we have the pleasure of welcoming you back soon.

Best regards

Antonio Gómez
Director.

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Reviewed 3 August 2014

good things about this hotel: staff is quite friendly and rooms are quite clean. Location is very good also. downsides: very noisy at any time of day and night, housekeeping opened the door without knocking every single morning, rooms are very basic e.g. no fridge or hairdryer. Breakfast was also really poor. Too expensive for what it offers!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank 186338Manny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
845AGomez, Director General at Hotel Playasol Mare Nostrum, responded to this reviewResponded 4 August 2014

Dear 186338Manny,

First of all we would like to thank you for choosing Mare Nostrum Hotel for your holidays in Playa den Bossa, Ibiza and for the time and effort spent to write your comments.

We read that you enjoyed the majority of the aspects of your stay at our hotel.
We really lament hearing that our breakfast buffet was not of your liking as we are very interested in offer good selection even superior to our standard .We have passed your comments to our Quality Department to do the necessary improvements.

Regarding the housekeeping we also take note and we will pass your comment to them . Normally the best way is to hang the "do not disturb" sign this way our staff knows the room is ocuppied.

Be assured that we take very seriously your comments, as they provide us the opportunity to improve our services.

We hope to receive your visit in the future and that you will find everything more of your liking.

Kind regards

E.Maura
Assistant Manager
Hotel Mare Nostrum

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Reviewed 30 July 2014

Great location in Playa d'en Bossa 3 minutes walk to the beach. You can also walk to Space, Ushuaia and Bora Bora (10 min walk). The hotel staff was very friendly and helpful. They helped us rent a car for a very reasonable price. When we asked for help they were always eager to help. Security at the hotel were very serious which is a good thing. The only downside was that there was no wifi in the rooms. And the never changed the bed linen throughout our 4 day stay! Overall it was great!

  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Rit003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
845AGomez, Director General at Hotel Playasol Mare Nostrum, responded to this reviewResponded 31 July 2014

Dear Rit003,

Thank you for taking time to share your experience and observations about our hotel. Your feedback is much appreciated,

We are glad to see that overall you enjoyed our service as well as the surroundings of Playa den Bossa, Ibiza.

Regarding the Wifi service unfortunately high speed fibre optic connections are not available in Ibiza at the moment .However our Maintenance Department is studying the way to offer a faster service.

We hope to see you back enjoying our hotel.

Best Regards,
E.Maura
Assistant Manager

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Reviewed 30 July 2014 via mobile

Me and my boyfriend stayed here for 10 days in July.

I wouldn't want to have stayed here if it was a romantic holiday and you wanted to relax and have nice meals in the restaurant. However it was PERFECT for what we wanted it for. We went clubbing most nights and Ushuaia, space, bora bora and Sankeys were in walking distance meaning we saved money on taxis.

FOOD - food was good and perfect for what we needed, it's not amazing food but always fresh and perfect to grab something before you went out. We also ate out a couple of times.

ROOMS - we had a double bed and it was really comfy. Maids are wonderful and clean them every day and the hotel as a whole is very clean. Walls are thin but we never had a problem sleeping whether that was midnight or 6am!

DRINKS - all inclusive is worth it for drinks, proper soft drinks and spirits included, made strong so perfect for having a few drinks before you go out! Saved a lot of money with all inclusive.

ATMOSPHERE/POOL - atmosphere around the pool was perfect, people playing music and very friendly. We met two couples who we went out with and made our Ibiza experience that little bit better.

Overall a very good all inclusive in a nice part of Ibiza, would highly recommend for a base for clubbing but not for family's or a 'quiet' holiday.

Stayed: July 2014
Thank ami489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
845AGomez, Director General at Hotel Playasol Mare Nostrum, responded to this reviewResponded 31 July 2014

Dear Ami489,

Thank you very much for your kind words following your recent stay at Mare Nostrum Hotel.

We were really glad that you enjoyed our genuine hospitality and the location and facilities of the hotel. The entire team looks forward to welcoming you back once again in the near future.

We have shared your review with the entire staff at Mare Nostrum Hotel.

We would like to have the opportunity to see you again.

Best Regards
E.Maura
Assistant Manager
Hotel Mare Nostrum

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Reviewed 29 July 2014

This is a very simple hotel. Good to stay for a few days or maybe maximum one week in Ibiza. We stayed there for four nights and I would recommend it to anyone of my age. I don't recommend it for older people or family's. This is really a hotel for people who go to Ibiza to party and relax, so I think the age varies between 21 and 35.
We had a clean room with good airconditioning and a balcony with a view at the pool. We didn't need more. Location is also very good and one of the best things of this hotel because it's located next to a supermarket. You can get there anything you need. Also it's very near to the beach and you can walk within 15 minutes to all de clubs and party area's. There's a busstop in front of the hotel where you can go to Ibiza city or to other beaches.
The pool is very big and clean that's also a positive thing. We didn't eat in the hotel so I can't review that. People in the desk in the lobby aren't very nice, more stressed but I think that is because this hotel is so busy with people walking in and out. So it's a crowded hotel with a lot of party people but that is what we came for. And we didn't have any noise complain at night so it was fine by me.

Room Tip: I would recommend higher floors for the view and maybe they're more quiet.
  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank bowie89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
845AGomez, Director General at Hotel Playasol Mare Nostrum, responded to this reviewResponded 31 July 2014

Dear Bowie89,

Thank you for your kindly comments. We are so happy to know that you had a great holiday with us. It certainly makes us want to continue to improve everyday.

I was really pleased that you enjoyed in general the service . We take note of your mention about the staff bar to make better their service.

We look forward to welcoming you back once again in the near future.

Kind Regards,
E.Maura
Assistant Manager

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Reviewed 28 July 2014

Stayed for a week all inclusive in July - 3 girls in late 20s from UK. Great value for money considering what we paid and that it's Ibiza. Mostly small groups of mid to late 20s from different countries, very few younger or older. No trouble, no noise.

Unfortunately we were there when the young man suffered what seemed to be a heart attack and died by the pool, very very sad. Staff took care of the incident as well as they could. Hoping the distraught lifeguard is ok.

Good location a few mins taxi from the airport for 12 Euros, couple mins walk from beach and five mins walk from the main resort centre. We liked that it was close to everything but far enough to be peaceful. The swimming pool was nice, a lot of sunbeds but also a lot of guests so they were often always taken by late morning.

Rooms as expected from a Spanish hotel. We had 2 single beds and a pull out bed, were pretty hard but we slept fine. Air conditioning in room worked great and stayed on without the keycard in too. There are only two plug sockets in the room and one in the bathroom. Bath and shower in the bathroom.

Food was decent. You could have a full English in the mornings, or a continental, plus there was fruit too. Dinner and tea were often pretty similar, few different meats in sauce, always chips on and another type of potato, rice, vegetables, salad. Go across to the other side of the room for the pasta area and fresh grilled meat. There was also bread around too. Desserts were usually Spanish cakes and also jelly and ice cream. You could have snacks during the day - toasties, sandwiches and hotdogs, as well as ice cream. One word of note - if you're vegetarian check the food properly, my friend nearly ate meat a few times from stuff in the vegetarian salad area!

Drinks again were decent. Notice the poster with the all inclusive cocktails on at the bar. Bar service was fairly efficient, although not always the most friendly! They are quick though and only time was busy was just before all inclusive finished, never queued for more than a few mins though at busy time.

Staff were ok - some really friendly, especially security guards and maids. Bar staff were a bit hit and miss.

Ideal hotel if you want to go all inclusive on a budget in Ibiza - we'll be back next year and staying here again! :D

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank sazzyuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
845AGomez, Director General at Hotel Playasol Mare Nostrum, responded to this reviewResponded 29 July 2014

Dear Sazzyuk,

Thank you very much for sharing your experience with us here in Tripadvisor.

We are really satisfied that you find everything of your liking. Our goal is that our guests spend the best days with us. We are working and trying to improve every day for achieving this.

Thank you also for expressing your feelings about the unfortunate and sad event occured during your stay.

We remain at your disposal and we hope to receive your visit in the future.

Yours sincerely
E.Maura
Assistant Manager
Hotel Mare Nostrum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Playasol Mare Nostrum

Address: Pere Matutes Noguera, 53, 07817 Playa d'en Bossa, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Playa d'en Bossa
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #16 of 33 Hotels in Playa d'en Bossa
Price Range: £61 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playasol Mare Nostrum 3*
Number of rooms: 520
Official Description (provided by the hotel):
Location: The hotel is located in the world-renowned area of Playa d’en Bossa, 20 minutes walking from Ushuaia and the Hard Rock, 8 minutes to the airport, and 2.6 km from the centre of Ibiza. For guests looking to explore the island, there is a bus stop located conveniently 100 m from the hotel. Rooms: The establishment has single and double rooms (two single beds) as well as double queen rooms, fully equipped with air conditioning, full bathroom with hair dryer, free safe, satellite TV, and balcony. Facilities: The hotel has one pool for adults and one pool for children with a large lounge area for chairs and Balinese beds available for a fee. To keep the youngest members of the family entertained, there are kids and teenager clubs with the latest games. It has a gym, conference room, and a sports centre with a basketball and volleyball court, a football field with artificial turf, a pool table, and a ping pong table. Limited parking spaces are available. Breakfast buffet (8:00 am to 11:00 am), lunch (1:30 pm to 3:00 pm), and dinner service (7:30 pm to 9:30 pm) are carried out with a Cooking Show. The bar in the lobby serves drinks from 10:00 am to 11:00 pm and a variety of snacks from 11:00 am to 6:00 pm. There are two bars in the pool area (10:30 am to 7:00 pm) that offer the above as well as warm snacks at some from 11:00 am to 6:00 pm. Services: The hotel has an entertainment team and shows scheduled so that fun is synonymous with our club. There are kids menus as well as babysitting services available at guest request with an additional fee. Free Wi-Fi, both in the rooms and in the common areas of the hotel. Check-in begins at 2:00 pm and check-out is at 11:00 am. The All-Inclusive service allows guests to enjoy the restaurant, lobby bar, and pool services during the above-mentioned hours. It includes warm and cold dishes from the restaurant and a variety of snacks as well as non-bottled soft drinks, juice, water, draught beer, hot drinks, house wine and domestic spirits (well), and ice cream served at both bars. The All-Inclusive Plus service includes all of the above as well as a greater variety of wines and spirits from top brands, of course. It also includes different warm snacks such as sandwiches, hamburgers, pasta, rice dishes, and other international dishes prepared to order; all of this is provided with personalised service in both the lobby bar and at the pool. CHECK-IN 14:00 CHECK-OUT 11:00 ... more   less 
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Also Known As:
Mare Nostrum Hotel
Mare Nostrum Ibiza
Hotel Mare Nostrum
Hotel Playasol Mare Nostrum Ibiza/Playa D'en Bossa

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