I stayed here with a friend in June. The hotel is exactly like the images, the rooms are really nice, the reception area is clean an modern, the colours are great and it's modern and stylish. The pool area beds are nice, it's got a real feel of newness about it. But unfortunately the service just isn't there to match. It's almost like each department work independently of each other in the hotel and there is no one person that is passionately involved in over looking what is going on across the whole hotel. The staff only really speak Spanish. At the beginning it feels like when you go to breakfast, or order food/drinks around the pool, or to the room - that they have forgotten about you. It can be quite off putting. Funnily enough though once you get used to the fact that the service is rubbish and get to know the staff as people they are actually very nice. What lets the place down also is that anyone can walk in off the beach and order drinks and use the faciliites. This is really off putting especially if you have paid to have an element of exclusivity and you are surronded by teenagers, doing dive bombs into the pool. It takes a while for anyone to fix issues like that. Again because it's difficult to work out who is responsible for what! It could be amazing, it really could and the front reception staff are really cool, but the restuarant and pool staff are over stretched and don't do the obvious things that are needed to keep the place looking smart all day and to keep people wanting to stay to spend money. Having a minimum spend in a hotel is cheeky, also our room was never cleaned in the morning, it was usually in the afternoon and sometimes not at all.
- Official Description (provided by the hotel):
- Santos is a new concept that breaks all of Ibiza's norms, setting it up to be the leader in its field. Santos Ibiza Coast Suites takes the Pitiusas' best traditions and passes them through a filter of relaxed luxury. Inside you will find: a fiercely contemporary interior combined with an easy going spirit, avant-garde and vintage touches, rock 'n' roll attitude... and magic, lots of magic. Experience authentic boho chic style situated by the sea, along with the quality music day and night. Enjoy Santos's legendary day and night parties in the spectacular pool area. When real exclusivity means being and feeling different, think Santos lifestyle. More than a destination, Santos Ibiza Coast Suites is the origin. Santos is an innovative project by Il Mio Design Studio. Facilities: Free Wi-Fi throughout the hotel Free private parking 100 metres from the hotel 24h Reception Luggage storage Bar and Restaurant with Mediterranean and international cuisine Swimming pool area with DJs every day. Safe-deposit box Kettle and amenities Services: Boutique Beauty and massage service Concierge / Customer Service Pool area with dream beds free to our guests Laundry Free towels Rental and ticket service Transfers ... more less
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- Also Known As:
- Santos Ibiza Coast Suites Playa D'en Bossa