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“Poor service, bad attitudes and”

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Santos Ibiza Coast Suites
Ranked #12 of 33 Hotels in Playa d'en Bossa
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Poor service, bad attitudes and”
Reviewed 9 May 2014

Stayed for a weekend last week. Arrived to a lovely hotel, all white/blue wash walls. Stayed by the pool all day, must add the waiters/waitresses are lovely however we waited at least 20 minutes for every drink we ordered over the entire weekend - there isnt any urgency. They also will not allow you to drink your own water by the pool - annoying.

We went out to ocean beach on the Saturday, there were three of us in our room - we checked every window, etc before leaving and ensured it as secure - as I am sure most people do on holiday. We left money in an envelope in the case and a draw.

We arrived back at 7pm, the patio doors were wide open and the window in the bedroom was wide open also. I immediately checked passports, money etc and saw it had been stolen. It had to be someone with access to the rooms as they opened all the doors/windows!

When we complained, the lady said nothing we could do, only after causing a commotion did she call the manager. She advised the manager was on his way and would check the cameras in 30 minutes.(There were camera that could see into the back of the room apparently) Manager arrived and told us he didnt know how to work the cameras until Monday (when we had already left for home) He told us we were silly for leaving our money and when we advised we were confident it was a secure room, and the evidence of no break in suggests it was someone with a key - and I quote

" I am 100% sure this is not my maids" When advised he couldnt be 100% sure and that was a silly comment, he advised "I am 100% sure" - Arrogant attitude as you can see. We asked him to call the police - he refused.

Totally disgusted by the service and attitude and wouldnt recommend staying here to any one. Needless to say, we are still awaiting the call about the camera results!!!!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Anon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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410 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
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English first
Solihull, United Kingdom
1 review
Reviewed 8 May 2014

The location and the set up of the hotel makes it stand out.

I was concerned with some of the reviews previous
.
But the owners were very friendly and helped us at every turn . They explained that last year they rented the beach club of the hotel out and it had let them down badly - hence the mixed reviews.
So now they have updated it and improved the service to customers.

We had a plane flight cancelled and they sorted everything out . Flight - extended use of our room without charge.
We had half board and they adapted it to our needs e.g gave it to us as lunch instead so we could go out at night.

Thank you for a lovely holiday

Room Tip: It was great having a sea view with balcony. Like being on a cruise
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Stu957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
1 review
Reviewed 7 May 2014

Stayed here with friends during 3 nights and everything was perfect. Both front desk and restaurant staff were helpful, brand new rooms full of nice details: super sized bed, new kitchen just in case and chic bathroom
The decor is very different with a hint of swedish and cool rockstar touch, but I prefer this over many hotels that try too hard anyway and definitely fell in love with pool and rooms design.
Had breakfast twice and food is nice, I highly recommend the "Sangría de Cava" cocktail as it's simply awesome.
For sure I would come back, while the hotel is placed in Playa d'en Bossa with all the surrounding clubs and stuff, there is no much noise; they play chillout and house music but not too loud and the relaxing experience of being on the seafront is just amazing!

Room Tip: Rooms are quite well isolated from noise as there are lots of planes coming in and out. Every room h...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jorge P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shropshire
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 6 May 2014

Santos is gorgeous! Fresh, new and in a perfect location.

Rooms are well designed, simple and elegant. We loved the whole design. A negative would be the salt water showers, make sure you have lots of conditioner girls and now and again they would same a little like drains.

Excellent customer service is yet to be mastered, we arrive mid-morning just as the buffet breakfast was ending, the bowls and glasses available were dirty, i asked for more but the waiter began clearing away the food before i even got a bowl! Room service took 3 phone calls and an hour later a club sandwich arrived! For the price and time of year i wouldnt expect to wait this long. The pool staff were also slow, and would forget the order on ocaasion.

Beach beds are 25 euro, and i was surprised that residents would have to pay for these, espectially when ordering regular drinks. I would appreciate a little discount at least.

Javier and Carolina on reception were excellent, ordered our taxis and sorted things like wifi and toilet rolls quickly.

Not sure if i would pay the premium august prices but would definately stay here again, pool atmosphere was great and so was the sangria!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snorkles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2014

We were pleasantly surprised at how nice our experience was at this hotel. I visited for 30th bday in April and was personally greeted by the owner. He showed us around the hotel, told us where he got his unique influences on the hotel design, and even bought me a whole bottle of champagne for my bday. The rooms were very beautiful, AMAZING views from the balcony of the beach/pool. The staff is English friendly, very professional and organized. This is a swanky hotel that's very affordable with a Miami beach flavor to it. We'll be back!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dataf84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 April 2014 via mobile

My daughter and I stopped by here in the daytime for lunch. The service was the best we experienced on the island and the decor was fantastic ! The staff couldn't do enough for us. Even though the hotel is adults only my daughter was invited to swim in the pool. Food was lovely and well presented. Would definitely book this hotel for a future holiday to the island !

Stayed April 2014
Helpful?
Thank Gyaama0071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 February 2014

When I first booked this hotel, I was a little unsure, since they had just opened the month before and the reviews were not that great. But... WOW! I am so happy I did! It was absolutely beautiful and really the perfect place for us. We went with a group, (several couples) and everyone really loved it. The service was wonderful and the poolside experience was my favorite part. Best poolside massages by Ivonne, great house DJ and delicious food and drinks. Diego, Laura, and the entire staff really took great care of us through our stay. And the hotel itself has a great location and very fun, beachy vibe. I have already recommended Santos to our friends that went there on their honeymoon (they loved it of course) and I would recommend it again. Hopefully can come back again one day! Thank you Hotel Santos!

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lily A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Santos Ibiza Coast Suites

Property: Santos Ibiza Coast Suites
Address: c/Bruc, 3, 07800 Playa d'en Bossa, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Playa d'en Bossa
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Playa d'en Bossa
#9 Romantic Hotel in Playa d'en Bossa
#11 Luxury Hotel in Playa d'en Bossa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Santos Ibiza Coast Suites 4*
Number of rooms: 38
Official Description (provided by the hotel):
Santos is a new concept that breaks all of Ibiza's norms, setting it up to be the leader in its field. Santos Ibiza Coast Suites takes the Pitiusas' best traditions and passes them through a filter of relaxed luxury. Inside you will find: a fiercely contemporary interior combined with an easy going spirit, avant-garde and vintage touches, rock 'n' roll attitude... and magic, lots of magic. Experience authentic boho chic style situated by the sea, along with the quality music day and night. Enjoy Santos's legendary day and night parties in the spectacular pool area. When real exclusivity means being and feeling different, think Santos lifestyle. More than a destination, Santos Ibiza Coast Suites is the origin. Santos is an innovative project by Il Mio Design Studio. Facilities: Free Wi-Fi throughout the hotel Free private parking 100 metres from the hotel 24h Reception Luggage storage Bar and Restaurant with Mediterranean and international cuisine Swimming pool area with DJs every day. Safe-deposit box Kettle and amenities Services: Boutique Beauty and massage service Concierge / Customer Service Pool area with dream beds free to our guests Laundry Free towels Rental and ticket service Transfers ... more   less 
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Also Known As:
Santos Ibiza Coast Suites Playa D'en Bossa

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