Stayed for a weekend last week. Arrived to a lovely hotel, all white/blue wash walls. Stayed by the pool all day, must add the waiters/waitresses are lovely however we waited at least 20 minutes for every drink we ordered over the entire weekend - there isnt any urgency. They also will not allow you to drink your own water by the pool - annoying.
We went out to ocean beach on the Saturday, there were three of us in our room - we checked every window, etc before leaving and ensured it as secure - as I am sure most people do on holiday. We left money in an envelope in the case and a draw.
We arrived back at 7pm, the patio doors were wide open and the window in the bedroom was wide open also. I immediately checked passports, money etc and saw it had been stolen. It had to be someone with access to the rooms as they opened all the doors/windows!
When we complained, the lady said nothing we could do, only after causing a commotion did she call the manager. She advised the manager was on his way and would check the cameras in 30 minutes.(There were camera that could see into the back of the room apparently) Manager arrived and told us he didnt know how to work the cameras until Monday (when we had already left for home) He told us we were silly for leaving our money and when we advised we were confident it was a secure room, and the evidence of no break in suggests it was someone with a key - and I quote
" I am 100% sure this is not my maids" When advised he couldnt be 100% sure and that was a silly comment, he advised "I am 100% sure" - Arrogant attitude as you can see. We asked him to call the police - he refused.
Totally disgusted by the service and attitude and wouldnt recommend staying here to any one. Needless to say, we are still awaiting the call about the camera results!!!!
- Official Description (provided by the hotel):
- Santos is a new concept that breaks all of Ibiza's norms, setting it up to be the leader in its field. Santos Ibiza Coast Suites takes the Pitiusas' best traditions and passes them through a filter of relaxed luxury. Inside you will find: a fiercely contemporary interior combined with an easy going spirit, avant-garde and vintage touches, rock 'n' roll attitude... and magic, lots of magic. Experience authentic boho chic style situated by the sea, along with the quality music day and night. Enjoy Santos's legendary day and night parties in the spectacular pool area. When real exclusivity means being and feeling different, think Santos lifestyle. More than a destination, Santos Ibiza Coast Suites is the origin. Santos is an innovative project by Il Mio Design Studio. Facilities: Free Wi-Fi throughout the hotel Free private parking 100 metres from the hotel 24h Reception Luggage storage Bar and Restaurant with Mediterranean and international cuisine Swimming pool area with DJs every day. Safe-deposit box Kettle and amenities Services: Boutique Beauty and massage service Concierge / Customer Service Pool area with dream beds free to our guests Laundry Free towels Rental and ticket service Transfers ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, Priceline, TravelUp, TripOnline SA, Evoline ltd, Cancelon, HotelQuickly and Hotel.de so you can book your Santos Ibiza Coast Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Santos Ibiza Coast Suites Playa D'en Bossa