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“Nice Place Horrible Management”

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Hotel Garbi Ibiza & Spa
Ranked #4 of 33 Hotels in Playa d'en Bossa
Certificate of Excellence
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice Place Horrible Management”
Reviewed 26 May 2012

I chose this hotel for my one night stay in ibiza because it looked great on the website and I was celebrating my 30th. Me and my husband(age 30 and 35) were very happy to know that it was only 5 minutes away from airport since we only had a couple of hours to enjoy ibiza. Our first impression of the hotel was WOW!Our room was lovely and we were upgraded(I think) to a beach view because of my celebration. The weather was chilly outside, and the pool was cold so we decided to go to the indoor spa. This is where everything took a turn for the worst. My husband was in the spa pool and was cut by an unknown object in the pool. We noticed it was more than just a little cut when he began to bleed in the pool. We got out immediately, notified the spa attendent(a female). She proceeded to notify the massage therapist on duty(a male) who was more than rude just saying that "its not the hotels fault, its no ones fault." Long story short, they never closed the pool to find out what cut my husbands foot, never notified the other ppl in the pool, and when I complained was told that it wasnt such a big cut or deal. I proceeded to go to the reception desk to speak to manager(Fernando) who once again did not make us feel comfortable at all about the situation. Said he could call a doctor and told us how much it would cost him to do so. Terrible customer service. Told us he would send us a bottle of something to our room for the incovenience. Bottle never came until the next day when I complained again about not being compensated for our inconvenience. Fernando came to our room a couple of minutes before check out to give us two lousy free drink tickets!!!Really!? For such a trendy, upscale hotel I expected much more and I am so dissapointed. I would not recommend this place to anyone and will never return here if I ever go back to Ibiza.

  • Stayed May 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SAniahmylove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (174)
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English first
London, United Kingdom
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 May 2012

If you are reading these reviews right now, look no further. Garbi is the place!
Great value for money, Garbi is a FAB place to stay while in Ibiza. We had the best time ever, we went for a second honeymoon and enjoyed every single minute there.
Half Board was the best choice as buffet is amazing with different choices every day (drinks are not included at night). The Spa is a must. Staff is very friendly and helpful, you can even use all the hotel facilities after the check out. We will defo go back !!
They deserve to be promoted as much as possible.

Room Tip: We asked for an upper room (4th floor) and it was VERY quiet.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex_World39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 May 2012

Just returned from an all girl ( ages 24 to 54) trip to Ibiza where we stayed for 8 happy nights. The staff were friendly and offered excellent service above and beyond, they just couldn't do enough for us. Three of us were put into a room we were not happy with as the outlook was not very nice, but this was sorted out very swiftly the next day and we were more than pleased with the next room which had an uninterrupted view of the the beach. Rooms were spacious, not luxurious but perfectly adequate with plenty of wardrobe space. However, would have liked Tea or Coffee making facilities in the room. This hotel was perfect for us, situated directly on the beach and only a cheap taxi ride away from Ibiza town. Immaculately maintained, lovely pool and sunbeds and chill out zones. The Spa was beautiful and we were even allowed to use it after we checked out as our flight wasnt until late at night, and could spend the whole day on the beach as the hotel offers a safe room for luggage storage.
We only took breakfast so can't comment on food in general, but would say our only complaint would be not enough fresh fruit on offer at breakfast. But the Maitre 'd' (Thomas) was an absolute star, making sure we had a reserved table each morning that would seat all 7 of us, and on occasions going out of his way to accommodate us. The Beach Bar is ran independently and offers Tapas, Pizzas, Pastas and Salads, which were quite pricey but once again the staff were friendly and very helpful especially 'Olaf ' who was delightful. I would strongly recommend this hotel for those who are looking for value for money, you won't be disappointed. We would definitely go back.

Room Tip: Ask for sea view with balcony but NOT on floor 2 directly above restaurant as you will look out main...
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  • Stayed May 2012, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvonne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level 4 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 May 2012

We stayed here for two nights on a hen party in early May. Lovely and relaxing pool area. Rooms spacious and very clean and cleaned every day we were there. Restaurant food was okay, as was breakfast. Freshly made omelettes were available during breakfast. Lovely authentic paella for evening meal. Restaurant on the beach was lovely and relaxing-food was reasonably priced as were drinks at the bar. Would definately stay at this hotel again.

Room Tip: All the rooms seem to have a sea view room.
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IbizababeLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 May 2012 via mobile

Excellent hotel, friendly staff, great spa and lovely food. Stayed for 4 days and was impressed with everything at the hotel. Its location is only ever a short taxi ride to san antonio or ibiza town. The beach is clean and on the doorstep to the hotel. I wouldnt recommend buying drinks or food from the hotel though as its very expensive- use the local markets and restaurants for supplies

Stayed May 2012, travelled with friends
Helpful?
1 Thank Veeking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 May 2012

Visited early May 2012 and whilst a lot of restaurants etc were not open enjoyed our stay. The Hotel was very good, buffet breakfast every morning more than adequate. The hotel was well maintained ie pool area and reception cleaned every day. Reception staff very helpful managed to get room next door to us for my sister who arrived a day later. Pool area good, not too crowded although in summer I am sure it would be busy, busy. Did not try tapas restaurant as this was not opened however we did have lunch several times at beach bar, very nice, especially goats cheese salad:) Another plus is that hotel is only 10 mins, 8 euros from airport and Ibiza town also only 8 euros in taxi. On the Saturday night we visit Nassau Beach for full moon party, this was excellent, food great, atmosphere and music fantastic.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GillCar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 May 2012 via mobile

Stayed in may 2011 just a bit too early. Everything shut was like a ghost town everywhere. But we went to chill for 3 days. Spa lovely . Room we got an old one so very dated but clean comfy and large . Food great . It is buffet style and big restaurant but if u dont mind that its fab.
Pool area lovely. I imagine in peak season the place is rammer jammer. Might be a bit too party party for me then? Hard to say. Stunning location. Would defo stay again.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UkSnowgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Garbi Ibiza & Spa

Property: Hotel Garbi Ibiza & Spa
Address: Calle Murtra 5, 07817 Playa d'en Bossa, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Playa d'en Bossa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Business Hotel in Playa d'en Bossa
#3 On the Beach Hotel in Playa d'en Bossa
#4 Spa Hotel in Playa d'en Bossa
#4 Romantic Hotel in Playa d'en Bossa
#4 Luxury Hotel in Playa d'en Bossa
#6 Family Hotel in Playa d'en Bossa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Garbi Ibiza & Spa 4*
Number of rooms: 298
Reservation Options:
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Also Known As:
Hotel Garbi Ibiza And Spa
Hotel Garbi Ibiza Playa d`En Bossa
Aparthotel Hotel Garbi
Hotel Garbi Ibiza & Spa Playa D'en Bossa

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