I chose this hotel for my one night stay in ibiza because it looked great on the website and I was celebrating my 30th. Me and my husband(age 30 and 35) were very happy to know that it was only 5 minutes away from airport since we only had a couple of hours to enjoy ibiza. Our first impression of the hotel was WOW!Our room was lovely and we were upgraded(I think) to a beach view because of my celebration. The weather was chilly outside, and the pool was cold so we decided to go to the indoor spa. This is where everything took a turn for the worst. My husband was in the spa pool and was cut by an unknown object in the pool. We noticed it was more than just a little cut when he began to bleed in the pool. We got out immediately, notified the spa attendent(a female). She proceeded to notify the massage therapist on duty(a male) who was more than rude just saying that "its not the hotels fault, its no ones fault." Long story short, they never closed the pool to find out what cut my husbands foot, never notified the other ppl in the pool, and when I complained was told that it wasnt such a big cut or deal. I proceeded to go to the reception desk to speak to manager(Fernando) who once again did not make us feel comfortable at all about the situation. Said he could call a doctor and told us how much it would cost him to do so. Terrible customer service. Told us he would send us a bottle of something to our room for the incovenience. Bottle never came until the next day when I complained again about not being compensated for our inconvenience. Fernando came to our room a couple of minutes before check out to give us two lousy free drink tickets!!!Really!? For such a trendy, upscale hotel I expected much more and I am so dissapointed. I would not recommend this place to anyone and will never return here if I ever go back to Ibiza.
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- Also Known As:
- Hotel Garbi Ibiza And Spa
- Hotel Garbi Ibiza Playa d`En Bossa
- Aparthotel Hotel Garbi
- Hotel Garbi Ibiza & Spa Playa D'en Bossa