I stayed at the Hard Rock Hotel last week.
Check in.... Outrageous.
My experience was extremely painful! Too painful to go into words...
Air con.... None for 5 days. Each day told someone would come and check it out. No one came ....at all!
No hot water one evening for 4 hours.... Every 5 minutes promised it would be restored. Whole block down.... Major problem.
No one answers the phone at reception or room service.
Spa.... E-mail to confirm on booking my room it was complementary for my stay. Told there was a charge?!
Jacuzzi didn't work.
Restaurants expensive. The munchies cafe should be avoided at all costs! The food is disgusting... Not one of us could eat it... Yet still charged! Seriously would not serve it to my dog!
Staff were friendly and I actually felt sorry for them as they had been inundated with complaints and seemed unable to cope!
I would like to thank the bell boy....
Valerio Giacinti. His kindness and understanding did not go unnoticed! He was a true star!
I feel all the 'Guinea pigs' who stayed and experienced numerous problems were not taken care off in a 5 star manner!
Check out..... Relatively smooth! Considering.....
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- Also Known As:
- Hard Rock Hotel Ibiza Playa D'en Bossa