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Hard Rock Hotel Ibiza
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1,168 - 1,173 of 2,527 reviews
Reviewed 9 June 2014

I stayed at Hard Rock Hotel Ibiza during the days of International Music Summit in May 2014. When you are busy at music event there is no time for complains, everything is just fun. So here is the story about what I remember well. This is new hotel in the end of Playa d'en Bossa. It takes 5 or 6 minutes from airport by taxi. Very nice lobby, the walls covered with relics of pop and rock music. Nice Hard Rock shop at the entrance where you may buy summer clothes and Hard Rock hotel memorabilia. I got a room 7107 in the seventh building. Balcony with two armchairs and a small table was overlooking the sea, courtyard with stage and sunbeds, kinder-garden and the main building. In the room: very comfortable large double bed, armchair, writing desk, mini bar (over-priced), kettle and cups, large flat-screen TV (local channels, international news and selection of pay TV movies), washbasin with mirror, shower room, toilet, wardrobe, ironing board, iron, hair dryer and great stereo system with iPhone 5 charger. The room also has many lamps, including a highlight with an option to change the highlight color. The Internet is fast, which is rare in Ibiza. Excellent breakfast with a huge selection of meat, fish and vegetarian dishes.
On the dark side: Very very very long check-in. Very very long check-out. Very long cooking in the beach restaurant. During parties or conference inside hotel it is very difficult to get through to the room service. No menu in the room and no room service information. No possibility to order late check-out or book additional day in the hotel – they always tell you that they are fully booked according to ‘their system’ - but it was easy to book and order additional day via Internet booking sites. And they blocked 500 euros on my card during check-in (in the middle of May) and these 500 euros are still blocked (it’s a middle of June). I showed my Hard Rock VIP member number at check-in but My Hard Rock rewards points are missing. I hope everything will be fixed by management ASAP. And I give HRH Ibiza four points for it's potential to become good. I'll be back to check it.

Room Tip: My room 7107 was good, but I think the suit above my room was better with private sunbeds and roof stairway. I think its number is 7207
  • Stayed: May 2014, travelled on business
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1  Thank OLEG I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Gerente at Hard Rock Hotel Ibiza, responded to this reviewResponded 10 June 2014

Dear Oleg I,
Thanks for sharing your comments with us. This is really helpful to short out existing hiccups.
We are happy to hear that our brand new show stage could offer you right rock star experience. The one in a kind location and the modern instalations with nearly 500 rooms, 7 pools, gym, spa and a privat beach are the red carpet we give you - the show is yours. Great you liked our food offer! In our 10 bars and 5 restaurants we try to satisfy every rockers taste - back from a party and in need of a coffee? No problem Constant Grind surly gives you the boost. An ice cold drink while sunbathing at the pool? Try the pool bar. Or a cocktail before dinner - Floyds has really good ones.
Sorry for making you notice little band problems as during check in and check out, but we assure you that we are rehearsing on a daily basis.
Hopefully you come back to give us the chance to show you the real potential of Hard Rock Hotel Ibiza.

ALL IS ONE

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Reviewed 7 June 2014

My boyfriend surprised me with a vacation to Ibiza. During the stay he asked me to marry him. The hotel knew about this. Both Maria's at Guest Service made us feel very special. They rocked our stay! Thank you!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hard Rock Hotels & Casinos
5  Thank Laura V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Gerente at Hard Rock Hotel Ibiza, responded to this reviewResponded 8 June 2014

Dear Laura V,
congratulations from all our Hard Rock band members.
Wedding bells .... this is a very good sound. We are happy that you enjoyed the stage offered and that you had a life time experience. The one of a kind setting and the modern facilities are the notes which together with the rock star lyrics of our staff like Maria, form the perfect song in every single moment. Do you know that Hard Rock Hotel Ibiza offers special honeymoon packages? Just ask for information and come back on stage. We promise to pamper your rock soul to make out of this special period in your life an unforgettable #1 hit.
Again all the best from the Hard Rock Hotel Ibiza family.
ALL IS ONE

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Reviewed 6 June 2014

Right, I have read all the previous reviews and feel we must have stayed in a different Hotel this last week, firstly we were booked in within 20 minutes, although we were lucky as quite a few people arrived just after us so they may have had a longer wait. The staff were very nice and helpful and in my opinion this goes a long way. The smell in the hotel reminded us of walking into the Vdara in Vegas:-). The bell boy was very nice, and was telling us how the 2 year build was done in 7 months, which my explain the small niggles that some people seem to have had.
The room was lovely, clean, modern, bed was AWESOME!!!, so comfortable it was hard to get out of. We couldn't work the Jacuzzi or the safe (main problem for us was the lack of information in the room), went to Reception and the maintenance men were up and had it sorted in 20 minutes.
All the staff were lovely, great service, constant service for drinks around the pool. Although we did have a hot dog at Munchies and it honesty wasn't the best, neither was the food from room service, but the food in the 3rd Half was very nice.
The Hotel has a real Vegas feel for us, the Sports bar although empty every night was brilliant, such good quality fittings everywhere, the toilets are great all over the Hotel.
Breakfast was amazing, everything you could think of, and as for the comments about the juice and coffee!!!, there was at least 5 different juices to choose from, all nice, and the coffee was Nespresso, hardly basic!!!.
It was disappointing to find that you had to pay extra for the Beach Club loungers but if you don't want to pay then there are more than enough loungers around both Pool areas...
People moaning about the Hotel being under the flight path...not even sure what to say about that, check out the area you are going to before you go maybe?...it really wasn't a problem. The only bad things I can say are,
1. the area is very Clubby which we did know but were slightly surprised by how "rough" the surrounding area was but again that isn't the Hotels fault and its only a short bus ride to Figueritas or Ibiza town, and the bars at the Hotel are really nice too.
2. a massive lack of information about facilities at the Hotel, ie a booklet in the room explaining how the TV works, how the safe works, bars and opening times.
3. Lack of information about what is happening from one day to the next, we wanted to try the rooftop bar but when we went up there was a private party, no signs to say so or info , we felt a bit stupid when we went up and nearly got in but then were told it was a private party so had to leave, this would have been easily solved by some signage or something of the like, again the same story with the Beach Club bar on our last night, we only realised when we sat down and saw all the staff setting up tables, the bar man did actually come over on this occasion though and got us a drink anyway as we hadn't known, again easily resolved with signage or the like.
Plus on this night there was a large pool party with loud music right below our room. I honestly didn't mind as the music stopped at 01.00 but again a bit of notice would have been good.


We genuinely loved the Hotel, and found the experience very nice, but there are several things that would have made it perfect, considering its only been open 2 weeks or so i'm sure they will get there.

  • Stayed: June 2014, travelled as a couple
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11  Thank Talulah13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Gerente at Hard Rock Hotel Ibiza, responded to this reviewResponded 7 June 2014

Dear Talulah 13,

We are so glad to see that you took your precious time to read all previous comments and afterwards post your own.
Hard Rock is an attitude and a special experience and of course we want that every rocker gets his deserved award. 5*Rock Star service combined with professional attitude is what makes us standing out of the crowed. This brand new hotel in a one of a kind setting needed some time to get into the flow but we are proud to say that our band members won´t stop rehearsing until the richness of sounds is absolutely harmoniously.

Talulah 13, you know where is your stage. We are prepared for your next concert.

ALL IS ONE

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Reviewed 5 June 2014

1- check in: promised a room in 1 hour, got it after 4
2- sorry sir, the hot water is unavailable, and we do not know when it will be fixed.
3- under cooked chicken burger with a piece of plastic wrap still in it
4- No TV, also sorry, we do not know when it will be fixed

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hard Rock Hotels & Casinos
6  Thank GilbertHaddad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Gerente at Hard Rock Hotel Ibiza, responded to this reviewResponded 7 June 2014

Dear GilbertHa,

Thank you for sharing your opinion with the Hard Rock Community.

The constant high occupancy level since our recent tour start slows down a bit the pace in sorting out last details but we are rehearsing on a daily base with all our band members.

Sorry for not giving you the ultimate Rock & Roll experience as our aim is to offer great concerts to all our guests.

ALL IS ONE

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Reviewed 5 June 2014

Its a shame really because the Staff were genuinely helpful and polite if a little rough around the edges.... The whole experience was shambolic from beginning to end I'd really rather prefer not to relive it, I think at the very least an experienced well respected international organization such as the Hard Rock Hotel should be able to do a much better job than this, it would show their lack of Guest relations if they didn't offer every one who stayed there the opening week a partial refund, fingers crossed they get it right for the staffs sake and the sake of anyone staying there in the immediate future.

Room Tip: There isn't one right now , you are directly over the flight path to the airport ! Good view of the planes though !
  • Stayed: May 2014, travelled on business
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Thank Dirk V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Gerente at Hard Rock Hotel Ibiza, responded to this reviewResponded 7 June 2014

Dear Dirk v,

Thanks for sharing your opinion with us. This really helps to get the band in tune.
It is good to hear that you liked the Rock & Roll attitude of our staff as this is something we would love to share with any of our rockers.
Unfortunately you noticed some of the scratches we are still working on but be assured that it is our daily effort to make this track rolling smoothly.
Your next stop here will be free of bumps and full of the Hard Rock rock star spirit.

LOVE ALL SERVE ALL

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