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Hard Rock Hotel Ibiza
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Reviews (2,527)
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1,163 - 1,168 of 2,527 reviews
Reviewed 11 June 2014

The hotel itself is beautiful, and the service is top notch. We were taken care of straight away. We only faced one problem which was with opening the safe and when we asked for help at the front desk the technicians came within 5 minutes. Breakfast buffet is delicious with countless options, which as a vegetarian was wonderful because I had plenty of option. The pool facilities are magnificent as well as the fitness center. The location of the hotel is wonderful for nightlife, all you need to do is step outside and one of the most popular nightclubs, Space, is right in front. The guest service is great to give advise on the best and funnest places to go to during both the day and night.

  • Stayed: June 2014, travelled with friends
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5  Thank Sophia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Hard Rock Hotel Ibiza, responded to this reviewResponded 12 June 2014

Dear Sophia K,
We are happy to hear that you experienced a rocking time at our Hard Rock Hotel Ibiza. This is a very good sound. Our Band members try everything in order to create an unforgettable stage performance for all our guests. You are now part of our Rock & Roll family and we are expecting you at our next concert. ALL IS ONE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Arrived with reservation, needed to add a third person because website was not functioning for "3 person" reservation. Management would not work with us and charged us more than double to add one more person. Mgmt was very rude, using rude language in Spanish about us which they didn't realize we could understand.
The room was small, cramped, had to use a pull-out couch style bed which was awful. No Wifi in the room, Airplanes flying overhead all night so can't sleep, rude drunk guest who harrassed others.
Staff was friendly - but manager was not - they forced us to wait for over 45 minutes at check-in because she left midway through to take her lunch break and ignored us.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Hard Rock Hotels & Casinos
7  Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Hard Rock Hotel Ibiza, responded to this reviewResponded 12 June 2014

Dear Eric W,
Thank you for sharing your opinion with us. We are sad to hear that our stage and band performance did not give you the expected Hard Rock Feeling. We try to offer a real rock star experience to all of our guests but unfortunately there are still some rhythm problems on which we are working on until we reach the perfect sound. Be assure that our rocking staff will try everything to offer you the 5* service you deserve. TAKE TIME TO BE KIND

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Reviewed 11 June 2014

Had a terrible experience with Hard Rock Hotel, Ibiza, definitely something not expected from a five star hotel. We checked in the hotel o 22nd may and the we were asked to provide our credit card information as per the hotel norm. We were told that they wouldn't charge anything on the card.We did confirm if anything has been charged on our account and they answered 'No' and we were good to go. Now after 15 days and endless emails and phone calls we haven't received our 300 Euro back which they have charged on my credit card without a reason.

If you are planning to stay at Hard Rock Ibiza, save your card information!! Highly disappointed!

Room Tip: Chose another hotel!
  • Stayed: May 2014, travelled as a couple
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7  Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Hard Rock Hotel Ibiza, responded to this reviewResponded 12 June 2014

Dear Angela B,
Thank you for taking your precious time to share your comment with us. We are sorry for not being able to give you the star experience you deserve. Our band members will contact you in order to resolve the problem so that the concert will be perfect. We are tuning our instruments and can assure you that the Rock & Roll attitude of our staff will try everything to surprise you at a future concert. TAKE TIME TO BE KIND

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Reviewed 10 June 2014

I think the hotel's management needs to seriously work properly on ironing out important problems and improving the service offered. Here is a summary:

1) We paid for a room for 3 adults which was 350 euros more than the room for 2. We spoke to the hrh reception before and they assured us that 3 adults fit fine in the room. They don't! The third bed was a single sofa bed which is clearly for kids and not for adults. I am not exaggerating it is very uncomfortable to sleep in this sofa bed and it should be clearly indicated that all rooms have one of those anyway and that this is for kids, not for adults. The manager tried to be helpful but in the end offered us absolutely nothing, no refunds and no upgrades as they claimed that the hotel was fully booked. This is simply poor service. It is a problem we didn't create and other 5 star hotels would at least offer a refund for the 3rd bed.

2) Someone needs to urgently train the reception staff. They are incredibly slow and have to ask their manager how to do everything. They try hard to be helpful but this is possibly the slowest service in a reception desk ever. I understand the hotel is brand new but staff didn't know very basic things and had to ask all the time.

3) Very important: If you stay on the left side of the hotel forget all about sleeping after 11:00 AM (including a nap around mid-day). The music from the bar at Ushuaia's Tower (hotel next door) is simply TOO loud to bare. There were barely 5-6 people around this bar all day but still the music is on every day 11:00AM-1AM. Most of us go to Ibiza to party but this is simply too much. We want to be able to sleep in a hotel room otherwise there is no point.

4) Arranged for a late checkout for 40euros and our card keys got cancelled at 12:00 (the time we were supposed to checkout originally). There wasn't a note of our checkout and we kept having to explain to people who we arranged the late checkout with. We were offered new keys that were cancelled again after an hour. In the meantime the cleaners tried to enter our room 2 times to clean and we received 2 calls from a desk claiming to be checking why we haven't checked out at 12:00. When we explained this in unacceptable to reception they apologized but still charged us 40euros which we shouldn't have never paid.

5) Food is not great in general I think. We tried the tapas, the restaurant by the beach and the one by the pool. We didn't particularly enjoy the food in any of those and thus never returned back.

6) We had to wear a bracelet to prove we are residents, carry a key card for our door and another one to get towels. This is simply too much there has to be another way. Ushuaia has a bracelet for everything

It is a pity because the hotel is stunning, the spa for 20euros a day is great, breakfast is very reach, beach and swimming pool great as well and the rooms really nice and modern too. The poor service and the lack of recognition that we should have to pay for such poor service is what upset us very much. I truly hope all this improves in the future

GA (Room 1631) 4-8 June 2014

Room Tip: Ask them to give you a room on the right side of the hotel if you like your afternoon naps or generally you are not up to listening to loud music from Ushuaia's Tower bar/pool all day long.
  • Stayed: June 2014, travelled with friends
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6  Thank Geoalex79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Hard Rock Hotel Ibiza, responded to this reviewResponded 12 June 2014

Dear Geoalex79,
Thank you very much for your comments. This really helps us to create new sounds. It is good to hear that you liked the spirit of our Hard Rock Hotel Ibiza as this is something we would love to share with any of our rockers. Unfortunately you felt that some of our sounds are still not attuned to one another. We are still working on our band and stage performance but be assured that it is our daily effort to make this track rolling smoothly. Your next stop here will be free of scratches and full of the Rock Star rhythm. TAKE TIME TO BE KIND

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Reviewed 9 June 2014

I was extremely disappointed with the way I was treated upon check-in. There was a problem with booking a room for 3 occupants online so we decided to book a room for 2 and to add the extra guest upon arrival. Even though this was a technological glitch on the internet, the staff at the hotel alluded to us wanting to get away with paying a fee for an extra guest. After a one hour conversation, which was interrupted for 30 minutes because the manager needed to go on break, the the staff did not honor the price that we would have paid online. In addition to this issue, the room did not have wifi which was very important to me as I need to stay connected to work while on vacation. Also, the hotel was not fully finished. Many areas of the hotel were still under contruction which was not pleasing for the hotel guests.

Hotel is directly below an airport. You will hear airliners taking off all night!

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Gerente at Hard Rock Hotel Ibiza, responded to this reviewResponded 10 June 2014

Dear James R,
Thank you for choosing Hard Rock Hotel Ibiza for your tour stop.
We are really sorry to hear that our band performance and stage could not give you a real Rock Star feeling. This is the third week of our tour and the high occupancy rate from the very first day on slowed down the pace of sorting out last rhythm problems as the mentioned Wifi problems. We have already hired and trained new band member to fasten and smoothen standard procedures in order to give this new stage the power to become a #1 hit.
James R, hopefully you give us another chance in the future to regain your trust. Just let us know and the red carpet will be there for you.

Take time to be kind

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