As an avid Hard Rock Hotel Guest (mostly Vegas and SD), I had high expectations for my stay at Hard Rock Ibiza. I go Ibiza a few times a year and usually stay at Ushuaia, but wanted to give the HR a chance. While the property itself was stunning, the issues we faced and the lack of response to these issues were extremely disappointing, especially for such expensive property.
We stayed at the Platinum Suite with a rooftop Jacuzzi and daybed, the room itself was nice the view was awesome as well, however, we encountered so many issues during our stay.
1) Jacuzzi did not work - it took someone 4 hours to come to our hotel room and fix it and ultimately they could not fix it. Having the Jacuzzi was the primary reason we got the suite, we tried letting the manager know the issues, however, every time the manager was in a meeting or not available.
2) Phone did not work - every time we tried to order room service, we had to walk all the way to the lobby. Not a huge deal, but how hard is it to make sure the phones work.
3) Unorganized check in - it took 45 minutes to check and there was only two guest in front of us. They could not find our reservation until we gave the our confirmation email from our phone. Even afterwards it seems like they had to create a new reservation for us. Also, none of the amenities or services offered was explained to us.
While I believe the Hard Rock has the capability to be my go-to hotel in Ibiza, my experience there was simply not up to par. For a 5 star resort with the Hard Rock name, the lack of organization and responsibility from the staff is not OK.
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- Also Known As:
- Hard Rock Hotel Ibiza Playa D'en Bossa