We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Could be better”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Hard Rock Hotel Ibiza
Ranked #2 of 33 Hotels in Playa d'en Bossa
Certificate of Excellence
New York City, New York
Level 4 Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Could be better”
Reviewed 3 September 2014

For a property that just opened up a couple of month ago, this hotel looks used and worn. Upon arrival, check in took about 45 minutes with only 2 guests ahead of us. We first booked a studio suite beach terrace but after seeing the room, we literally ran to reception to check if there was anything else available. Luckily, we were "downgraded" to a studio suite gold and given a room in the main tower with a nice sea/pool view.

In my opinion a 5 start hotel needs to have toilet amenities like cotton ear buds and combs… unfortunately this hotel offers none of that, and there's no store downstairs to buy any of it.
People who come to Ibiza for music should probably stay next door or elsewhere. We spent 3 days at the hotel and had noticed that the beach club had music on repeat all of the days. There's live entertainment with great performers but other than that get ready to listen to UK top 40 and some classical rock and maybe some lounge/house.

Another con was the towel situation; you are given a card at check in that allows you to take one towel at a time and in case if that card is lost- you have to pay 20 euros to replace it.. Now that would be acceptable for a 3 star hotel, but a 500euro/ night hotel? I don't think so.

Overall, it's not a bad hotel. Beach beds are amazing, pool area is great and location is perfect but some the hotel lacks 5 star service and "Ibiza vibe".

Room Tip: Do not book a beach terrace studio
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Slavyana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Hard Rock Hotel Ibiza, responded to this review, 6 September 2014
Hello Slavyana S! We really appreciate your comments on your stay at our hotel. All of your suggestions regarding the towels, entertainment and check-in process are essential for us to keep improving and creating the ideal musical experience for all our rockers. We apologize if we were not able to meet your expectations this time around but we can assure you that thanks to your suggestions, your next visit will be out of this world. Have a nice day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,131 reviews from our community

Traveller rating
    1,387
    440
    155
    70
    79
See reviews for
295
867
62
142
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (240)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 September 2014

Stayed in May, great trip. Hotel was lovely and very clean (to be expected as it was the grand opening). Very smart and rooms are nice with Jacuzzi's overlooking the sea and great views of Bora Bora. Cant wait to go back!

  • Stayed May 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank Lily_Walker_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Hard Rock Hotel Ibiza, responded to this review, 10 September 2014
Hi Lily_Walker_88! Thanks for your ravin’ review. We are delighted you found our hotel to be absolutely lovely. We will be waiting for you and your friends to recreate another incredible girls’ weekend here at Hard Rock Hotel Ibiza. See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Harbor, Florida
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 September 2014

We were charged double for a one night stay. We argued with the front desk most of our stay. Instead of enjoying the very expensive hotel room, we were told to come back to get our issue resolved. The Management lied right to our face several times telling us he would take care of it. This Hotel is shady. Don't give your credit card for anything on the property. Our room reservation was booked with Free breakfast, they told us we didn't have that either. We had to cancel our credit card because we are still getting charged after we left. DON'T GO HERE.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Jenny0128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Hard Rock Hotel Ibiza, responded to this review, 6 September 2014
Hello Jenny0128! Thank you for sharing this experience with us. I am very concerned about the incident you have described here and would like to encourage you to give me more details so we can get to the bottom of it. I will be reaching out to you in a private message.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tirana, Albania
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 September 2014

he hotel was brand new.My room was wonderful modern and the bed was conformable.You can find there a relax place.The hotel has a private beach,Since is the same owner that has USHUAIA you can also use ushuaia places free of charge but not the concert ticket.The staff was vey friendly but not helpful.You have to pay extra for the spa.The music was wonderful and the check in and check out was very fast.The beach area was not a safe place.I let my towel and they have been stolen.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sofjana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Hard Rock Hotel Ibiza, responded to this review, 3 September 2014
Hi sofjana B! Thank you for your comments about Hard Rock Hotel Ibiza. Unfortunately, as the beach is public we cannot guarantee the safety of our guests’ personal belongings off our premises and we strongly suggest that all our guests not leave anything personal unattended. We are sorry that you had this experience while staying with us. We would also like to apologize that our staff was not able to be of better assistance to you. Please know that we are always looking to improve and look forward to the moment when we can show you how much your comments mean to us. Come back soon so we can give you some more rockin' memories.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ibiza
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 September 2014

It's a beautiful venue in a great location, but the service is really poor. The overall vibe is that we should be honored to be there, instead of a valued guest. There are much better options at this price point. Some examples of our experience:

1. Website says that VIP concierge available for guests in the Rock Platinum suite. That wasn't obvious anywhere in reception and no one made us aware of this service or how to us it. It's a non-existent benefit.

2. Restaurants themselves are decent. Menus are varied and plenty of options. But service is poor. Hostesses unwelcoming and downright rude. Servers very friendly but slow and forgetful.

3. Tried to reserve one of the day beds out by the beach outside the beach club, but were told that all of them were reserved. There was one that had a reserved sign on it, so I don't think anyone actually had arrived for it. We spent 4 hours at the beach and no one ever came to claim it.

4. I understand that wrist bands are how things are done in Ibiza, but doesn't seem appropriate in a high end hotel. Seems a bit down market. It's not a night club. Room key should be enough (which is what the Hard Rock does in Vegas, and other nice Vegas hotels). But even though I had a room key, without the wrist band, I was made to feel like an intruder.

5. At check out, we left 6 bags in the room and called the front desk to have them collected until we had to leave for the airport. In the baggage room, they only had 5 bags. At the same time, the hotel tried to charge us EUR 130 for a 3pm checkout. When I explained that we left at 1 pm, the receptionist said that their records showed we didn't leave at 1 pm. When I asked why, I was told that when housekeeping went to clean the room, there was still one bag left in there, so that meant we hadn't checked out. Then it became clear that when they collected our bags, left one behind. Comical, really.

6. We removed our wrist bands when we went down to the pool after checking out. We were told we had to go to the front desk and get another wrist band, or leave, or pay. Didn't matter that we had room keys or that we gave them our names. And we were told the manager was insisting this, but at no time did the manager seek to approach us. He or she just left that to one of the servers, who felt really awkward asking.

  • Stayed September 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Hard Rock Hotel Ibiza, responded to this review, 3 September 2014
Hello David R! We appreciate you taking the time to leave such a thorough review of your stay with us. It is very disappointing to us that your experience at our hotel left so much to be desired. Hopefully we can clarify some of your doubts. When our guests receive VIP treatment due to the type of the room they book, they can communicate this upon arrival to the bellhops so they can accompany those guests to the VIP check-in and inform the receptionists of their VIP status. This allows us to know who they are before they wait in the regular check-in line. Furthermore, since the hotel has an open-door policy, the wristbands are a hassle-free and easy way to distinguish our guests from our friends who are not staying with us so that we can give them our best rockin’ service without the need to carry anything with them. Finally, our Balinese beds at the Beach Club can only be reserved with full payment in advance. Once they reserve the bed, they are free to come and go as they wish since the reservations are for the entire day. We are terribly sorry if any of our policies were an inconvenience to you or made your stay uncomfortable and we would like to apologize for the oversight of the bellboy. All of your comments are being taken into consideration. We hope you enjoy the rest of your summer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level 6 Contributor
118 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 2 September 2014

Stayed at this hotel twice this year for a total of 10 days in total - Once in the beginning and once at the end of August. Fortunately the hotel took the hint that pool music shouldn't be ZZ-Top Classics but this being Ibiza should be tunes selected by an on the ball DJ so 2nd time round the pool experience became much more enjoyable. The rooms are very spacious - I stayed in the Platinum & Gold Suites on my stay although I must warn you don't stay on the side facing Ushuaia you simply won't get any rest during the day as the walls are too thin and you will hear the constant beat of the DJ - the best and quietest part of the hotel is the tower facing south towards the airport. Breakfasts are fantastic although maybe a little pricey if you haven't paid for them in advance (so make sure you do). This would be an exceptional hotel if it wasn't for the lack of atmosphere after midnight (yes you should be out by then but in case you want to head out later they should still have a buzzing bar). Had a couple of problems with my TV when I was there - the annoyance was I was told an engineer would be right up - 3 phone calls later and almost 3 hours later someone finally arrived to fix the situation - annoying just as well I had drinks to pass the time! Little things like this make the experience not 5 star. Would stay here again though.

Room Tip: Stay inside the tower South Facing avoid North facing rooms
See more room tips
  • Stayed August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank VANTERHEYDEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Hard Rock Hotel Ibiza, responded to this review, 3 September 2014
Hi VANTERHEYDEN! Thanks for taking the time to share your experience with us. All our guests’ feedback is extremely important to us and we are glad to hear our tremendous progress did not go unnoticed on your second stay. We are always trying to improve to give our guests maximum satisfaction. Our maintenance team works very hard to fulfill all our guests’ requests as soon as possible, but we are sorry if they took a bit too long the day you called them and if they caused you any inconvenience. We look forward to you coming back. Have a nice day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 September 2014

Do not pay any attention to the bad reviews on here this place is amazing.
There are 2 pools one very chilled and one that has a party atmosphere with the music turned up from around 3pm.
Never had a problem getting a towel, as some people seemed to have had, also could always get sunbeds all be it sometimes not right next to the pool but this is ibiza in August. If you want an empty hotel where you can get a bed wherever you want you're on the wrong island.
We had a gold suite on the 6th floor. These have a jacuzzi bath overlooking the sea designed for 2 people. The rooms are very spacious with very large comfy beds.
We ate and drank around the pool and although the prices are quite high the meals are large and my wife and myself tended to share one as they were that big.
The check in was completely fine and the receptionist did all they could to make sure we got the room we wanted, instructing someone to show us a few rooms for us to choose from. The checkout took a bit longer as we had a late check out at 3pm so was very busy in the lobby.
The hotel location is perfect for a party or relaxing. All different ages, some families, some couples as well as groups of guys and groups of girls.
Don't understand why people would complain about the planes, it's on Bora Bora beach and the doors and windows keep the noise out of the rooms. we never got woke up once by them.
All in all we loved it and will definitely be back next year.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Director General at Hard Rock Hotel Ibiza, responded to this review, 2 September 2014
Hi Mike G! Thank you for your rockin’ review. We are positively ecstatic to hear about your legendary experience with us. When you’re itching to rock out again, you know where to find us. We’ll be the ones with all your backstage requests and band equipment ready to start the show. See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa d'en Bossa
0.1 mi away
Ushuaia Ibiza Beach Hotel
Ushuaia Ibiza Beach Hotel
#8 of 33 in Playa d'en Bossa
2,191 reviews
10.3 mi away
Aguas de Ibiza
Aguas de Ibiza
#2 of 56 in Santa Eulalia del Rio
897 reviews
0.6 mi away
Hotel Garbi Ibiza & Spa
Hotel Garbi Ibiza & Spa
#5 of 33 in Playa d'en Bossa
1,312 reviews
Show Prices
Show Prices
Show Prices
11.7 mi away
ME Ibiza
ME Ibiza
#5 of 56 in Santa Eulalia del Rio
910 reviews
1.0 mi away
Hotel Playasol Mare Nostrum
Hotel Playasol Mare Nostrum
#18 of 33 in Playa d'en Bossa
1,932 reviews
1.2 mi away
Hotel Torre del Mar
Hotel Torre del Mar
#7 of 33 in Playa d'en Bossa
807 reviews
Show Prices
Show Prices
Show Prices

Been to Hard Rock Hotel Ibiza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hard Rock Hotel Ibiza

Property: Hard Rock Hotel Ibiza
Address: Carretera Playa d'en Bossa, s/n, 07817 Playa d'en Bossa, Ibiza, Spain
Phone Number:
Region: Spain > Balearic Islands > Ibiza > Playa d'en Bossa
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Playa d'en Bossa
#2 Luxury Hotel in Playa d'en Bossa
#2 Spa Hotel in Playa d'en Bossa
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hard Rock Hotel Ibiza 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Expedia, Odigeo, Booking.com, Priceline, Ebookers, Hotels.com, TripOnline SA, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Hard Rock Hotel Ibiza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel Ibiza Playa D'en Bossa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing