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Grand Palladium Palace Ibiza Resort & Spa
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Reviews (2,881)
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1,745
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All reviewsgrand palladiuma la carte restaurantstex mexnature reservesports barmain restaurantbuffet restaurantwhite islandentertainment teamgreat holidaymini cluball inclusive resortbranded spiritsclose to the airportbeach restaurantdress codefantastic hotel
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1,164 - 1,169 of 2,881 reviews
Reviewed 28 June 2014

Just returned (about 3hrs ago), stayed for a week with my wife, 22 month daughter and the in laws.

The hotel is immaculate, staff very friendly & helpful. The food is as you'd expect, fresh & varied, however very repetitive. The saving grace is the Mediterranean restaurant which is fantastic, I highly recommend the steak (half a cow), it's an additional 20+ euros but worth every penny, also the lobster is fantastic but again at an additional charge.

The beach is lovely with loungers available for hire at 7€ per day (note the parasols are an additional 7€), The main club Ushuaia is a short walk down the beach and looks amazing, everything in d'en Bossa appears to bow down to this gigantic super club. Unfortunately with a 22 month old we didn't get the opportunity to rave it up (to be honest we're past that phase).

My only complaint is the all inclusive beer...it's rank, it's called Cruzcampo & it's the only draught available. for any of the bottled beers, Heineken or sol, it's an additional 3/4€. I don't really understand why the hotel has decided on this as their only beer it seriously is rough & no one we spoke to liked it, whereas the nearby beach bars & bars/restaurants in Ibiza generally serve Estrella & Mahon which are beautiful. My advise to the hotel...add a decent draught!

We also found that unless you request the branded spirits, the tenders will pour local stuff. I am sure the local spirits are fine, however I am not one to chase waterfalls & prefer to stick with the brands, especially when they are included within the all inclusive.

Tip: save money & time on the transfers to & from airport, it's literally 5/10 mins away (15€ in a taxi), which is well worth not sitting on a sweaty bus while doing the tedious drop offs. Our hotel room looked over a lake right next to the runway...it's that close, no exaggeration but don't worry the planes really aren't that noisy & in fact are pleasant to watch.

Hotel: Get Estrella on draught & we'll be back ;-)

Room Tip: Depends on what you want, the rooms closest to the quiet pool will be the quieted or the rooms over looking the lake.
  • Stayed: June 2014, travelled with family
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3  Thank Stevotoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Manager at Grand Palladium Palace Ibiza Resort & Spa, responded to this reviewResponded 3 July 2014

Dear client,

thank you for your remarks on our Grand Palladium Palace Ibiza Resort & Spa. It is great to see that you chose this hotel as your holiday destination and that you were satisfied with the professional treatment of our staff. Thank you for your positive feedback on our variety of food, the location with direct access to the beach and its surroundings. Concerning our beer selection we offer the Cruzcampo as the national beer and then a wide range of international beers adjusted to our client's expectations such as Heineken, Stella Artois, Budweiser and more.

We are looking forward to seeing you soon again.

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Reviewed 25 June 2014

We have recently returned from this hotel, staying 4th -18th June. The hotel is at the far end of Playa d,en Bossa, unfortunately the walk into town is rather ugly. The Hotel is very clean, spacious and well maintained,the rooms are compact but well fitted out.The staff throughout the complex are really friendly& always acknowledge you with a friendly word.The highlight for us was the Portofino beach restaurant with good food,beers,wine, spirits and outstanding staff.The entertainment team were extremely good,putting on some very entertaining shows, the other evenings had tribute acts or other shows, On our arrival at the hotel it was obvious that conference delegates were in attendance, this caused the hotel to appear full, but the delegates generally went off site during the day & again in the evening, this gave the hotel a feeling of emptiness and was totally lacking in any atmosphere. This went on for 4/5 days and seemed very strange for a large 5* hotel in June. We found the main downside with the hotel was the lack of a dress code in the buffet restaurant for dinner. On several evenings we observed women in beach wear covered only by a flimsy garment & men in vests & sport shorts. Why do people go on holiday to a 5* hotel & dress like scruffs for dinner?. Many people we spoke to made the same comments, it was not only our opinion. We did complain to the hotel manager but her comment that they expect people to "dress appropriately" is not going to rectify this, a proper dress code is required & should be enforced. We visited the Mediterranean restaurant 5 times & thoroughly enjoyed the food & general ambience of the place, although let down again by the poor dress code. Overall we thoroughly enjoyed our holiday, the weather was fantastic and I would reiterate that the staff here are superb.

  • Stayed: June 2014, travelled as a couple
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4  Thank RogerB50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, General Manager at Grand Palladium Palace Ibiza Resort & Spa, responded to this reviewResponded 26 June 2014

Dear client!

Thank you very much for taking your time to share your opinion about your stay at our Grand Palladium Palace Ibiza Resort & Spa with us. Concerning your conversation with the reception staff, we would like to apologize for the inconvenience caused and your perception of a lack of dress code for evening dinner in our restaurant “La Sal”. We always kindly ask that all guests dress appropriately. Nevertheless we appreciate your feedback and will forward your suggestion to the hosting staff and ask to be more observing. We thank you very much for your positive feedback on our food, staff and hotel facilities and are looking forward to seeing you soon again at our resort.

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Reviewed 24 June 2014

We have just returned from a week staying here with our 10 month son and had a really enjoyable time. However there is some areas that need improving.

The hotel and the rooms are all spotless but as previously mentioned there is a green slime round the pool which for whatever reason doesn't seem to be cleaned!!! There is no waiter/waitress service round the pool but as travelling with my family this was not a problem to us.

The buffet restaurant had a good selection of food and our son loved the attention off all the ladies especially Mey who always greeted everyone with a smile on the door. There is however a dress code even for lunch where men cannot wear vests or women see through cover ups.

There are 2 la carte restaurants where guests can dine as many times as you like but as there are no reservations needed this impedes the service as they can over fill them at times. There is also a strict policy on men's footwear that they cannot wear smart flip flops but women can??? I had to go into town and buy some shoes just so I could dine in them!

One last thing to be aware of travelling with Thomson / First Choice who fly you out there at 06.00 to arrive around 10.00 local time your room is more than likely not going to be available when you arrive. We had to wait over an hour for ours which wasn't ideal with the little one. In fairness to the hotel there is a sign stating check in is 14.00.

Overall though we had a fantastic time.

  • Stayed: June 2014, travelled with family
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3  Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Guest Relations Manager at Grand Palladium Palace Ibiza Resort & Spa, responded to this reviewResponded 26 June 2014

Dear Mark,

I would like to thank you very much for your comment and for taking your time to share it with us. We are really happy to hear that you had a really enjoyable time and that we met you expectations with our selection of food and the attention of our staff.
We appreciate your opinion, as for us it is extremely important to know our guests experiences and expectations in order to improve our service. I have already forwarded your suggestions and will take them into account.

We hope to see you again at our Grand Palladium Palace Ibiza Resort & Spa in the near future. You’ll be very welcome!

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Reviewed 19 June 2014

This is our third time in as many years staying at the Grand Palladium Palace, standards are still very high, from the rooms to the public areas. Most staff are pleasant and work hard to make your stay enjoyable,in particular the animation team. I would have no hesitation in recommending this hotel to anyone. Only negative point is that mojitos and baileys are not on the AI list and must be paid for,on previous years these drinks were part of the AI list, never the less we probably will return next year.

Stayed: June 2014, travelled as a couple
2  Thank Colin477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, General Manager at Grand Palladium Palace Ibiza Resort & Spa, responded to this reviewResponded 20 June 2014

Dear client,
We are happy to hear that you had again a marvelous time at our Grand Palladium Palace Ibiza Resort & Spa and we would like to thank you for coming back and sharing your experience with us. It is great to see that you were satisfied with our service, facilities and staff members. Thanks for recommending our hotel and for your observations which help us to improve our service even more. The Grand Palladium Palace Team hopes to see you soon again at our resort.

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Reviewed 18 June 2014

My husband (31) and I (29) have just returned from a week staying here and we really enjoyed it, although there were a few niggling bits. Firstly, it took nearly 4 hours to check in, as we were told check out wasn’t until 12pm, and check in was from 2pm, so initially we thought this isn’t so bad as we were given our wristbands so we could start using the all inclusive, but after awhile, we were getting agitated as we wanted to get showered and into our swimwear so we could chill out by the pool (we had been up since 2am as our flight was at 6am so felt grubby). It got to 3.30 and at this point we thought surely it doesn’t take over 3 and a half hours to clean the room? We eventually got to our room at 4pm, only to find that the headboard was dusty at the top and so was the bathroom around the bin and the toilet and there was hair in the bath!
The rooms were well equipped with a large wardrobe, modern bathroom with powerful hairdryer with a nozzle and diffuser. There is also a free mini fridge with water that is replenished daily and cans of fizzy drink which was great. It also had dressing gowns and slippers which we thought was fantastic.
The second bit was that the hotel caters for a lot of older people here (40-70+), and we were overlooked a lot of times by the waiting staff in the buffet restaurant, because they wanted to serve more middle aged people first, probably to try and boost the tips, we felt we were being ignored due to our age. When you’re paying an awful lot of money for a holiday, the same amount as these other guests, you don’t appreciate it. One time at the buffet restaurant, we sat down at our table and a waiter was about to come over to take our drinks order, but then an older couple sat down after us, and they were served first, completely blanking the fact that we were there first! My husband complained about this as this is unfair and ageist. I’m not sure if the guest relations did anything about that.
Another time, they stopped allowing people to go outside on the terrace, and one waitress even went and closed the doors and put the cutlery trolley in the way to block the door to stop people from going outside which we felt was completely out of order. She even walked away giggling to herself and muttered something in Spanish. The terrace is actually the nicest part of the buffet as well. They said we weren't allowed to go outside as there was no waiter service, yet when we ordered drinks, we were told to get them ourselves from the machine! So no waiter service at all!! They definitely worked their way out of their tips!
There were a lot of children there as well, lots age 3 and under, which I was surprised about.
Talking about small children, we thought there was an adult’s only quiet pool, but apparently this isn’t true since we went to this so called pool and there were babies constantly crying there, it felt like a crèche, which doesn’t make for a relaxing time by the pool! I would suggest the hotel could have one pool for adults and one pool for children so people who want peace and quiet get just that! We weren’t the only ones to comment on that either.
The staff are generally lovely, always greeting you when you go to the restaurants. The food is great, especially in the Italian and Tex Mex, I loved the entrance to them where you got a glass of prosecco on arrival with a raspberry at the bottom, what a lovely touch! You would have to book a table during busy times, but we managed to go to each, but couldn’t towards the end as the hotel had more guests.
The bar staff are brilliant, we loved Chris, Richard and Dexter! They are amazing guys, always happy and cheerful. We tipped them a few euro’s most times after ordering drinks and we got so much extra attention, it was great; they made us special cocktails and even wrote VIP on a paper coaster for us! So we definitely felt a shout out to them was well deserved.
The entertainment during the day was ok; water polo, water volleyball, aqua aerobics, archery, and rifle shooting and the reps that ask are very friendly and from all over the world, but if you say no they leave you alone. The evening entertainment was ok, they put on shows in a big tent (but it’s separate from the hotel so if you want a drink and need the toilet, you miss part of the show).
We didn’t use the spa as it was 20 euro’s for 90 minutes and treatments are very expensive – 45 euros for a hand massage – I can give my hand to my husband to do this for free!
The hotel is only a 10 minute walk to Space, which was amazing on the Sunday. It’s a nice walk along the beach to Bossa and a nice walk along the front too where there is a row of bars and restaurants, so perfect location!
All in all, we really enjoyed our holiday and would come back again.

Room Tip: Rooms on the ground floor have ants. Ours had loads of them, and flies and mosquito's too around the balcony.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Rountree_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Public Relations Manager at Grand Palladium Palace Ibiza Resort & Spa, responded to this reviewResponded 19 June 2014

Thank you very much for your comment and your stay at the Grand Palladium Palace Ibiza Resort & Spa. We are really happy to hear that you were satisfied with our rooms and the staff. It is sad to hear, that you did not enjoy the atmosphere at the buffet restaurant. We apologize for the long check-in time, which is very unusual as our staff always tries to proceed the process as fast as possible. Our facilities provide two big pools, the oval one is quieter as the animation team is only performing at the other pool, but children are allowed in both areas. We thank you very much for your observations which we have already forwarded to the responsible departments in order to provide the 5* service you deserve.

We hope to see you again at our resort in the near future.

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