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“Good location but some disappointing features” 3 of 5 bubbles
Review of Hotel H10 Big Sur

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Hotel H10 Big Sur
Ranked #1 of 14 Hotels in Los Cristianos
Certificate of Excellence
Essex,England
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Good location but some disappointing features”
3 of 5 bubbles Reviewed 19 March 2012

We picked this hotel because of its proximity to the promenade and booked via Thomas Cook so had no control over which room we would get.Reception staff had only a basic grasp of English.We got Room 104, a north facing room the balcony of which never enjoyed any direct sun.It looked out to the main road across the car park at the front of the hotel.Perhaps we should have asked to be moved but didn't bother as the weather was not particularly sunny or warm.( coldest its been in February for 30 years so the regulars told us).Could not get the heater on in the room and asked reception for advice.They sent us an extra blanket.No comfortable chairs to sit on in the room.Bathroom fittings tired.Room was very clean and of a good size.
Restaurant staff were not all caring,some banging down your drinks and scooting off.Other staff were very helpful.Buffet style breakfast and dinner.A good choice of dishes for breakfast with very good pastries and a chef to cook eggs etc while you wait so hot and tasty.The evening meal also had a wide choice but the quality was not good.Some dishes had labels to help identification, others did not so remained a mystery.Most food was tasteless mush and we struggled to find something to suit.Sometimes hard to find a table available at peak times and we found the lighting inadequate and some light fittings that hung so low as to be a hazard.
The evening entertainment was varied and was provided every evening about 9.30.The shows were held in the poolside bar which is open to the elements.This would not matter on warm,balmy evenings but during our stay it was very cold in the evenings.The hotel had some plastic walls ,similar to those on marquees,which they dropped on one side,but there were still gaps to the open air.The bar area was consequently cold and uncomfortable to sit in so we sat in reception and missed seeing the shows.Smoking is allowed in the bar area which would suit some people but not others.
The reception area is very stylish with black and white colour theme throughout and some comfortable armchairs.
The location is this hotels strong point.You walk through reception into the garden and pool area to the door which opens directly onto the promenade.There are several large palm trees which do cast shade over the pool area. The pool and garden area was very clean. There is a 8th floor 'chill out zone' with comfortable loungers and good views but it is a small area and quickly becomes full.From the front door of the hotel it is a 10 minute walk to the bus station area.
We could understand the enthusiasm of some of the reviews that we read but were disappointed with how our stay turned out.We had stayed at the H10 Princess at Playa Blanca on Lanzarote and were delighted with our experience there and this second try at a H10 was no way near as enjoyable.The colder weather in Tenerife was a factor and the fact that we did not like the area as a resort, it is over commercialised compared to Lanzarote at this time. Perhaps a stay on a bed and breakfast basis might be better value as there are plenty of eateries near at hand for evening meals.It cost us £1200 for 7 nights half board and we did not think it was good value.

Room Tip: Avoid 104 if you want a sunny balcony.Ask for a pool view.
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  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Londoner3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (641)
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East Yorkshire
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 19 March 2012

As a one night stop over on our way to La Gomera, we only required a room and breakfast. The room was perfectly adequate, but the self-service breakfast not good. It was well presented, but the cooked items looked to have been there for hours, tasted awful, and everything looked processed. The bread was OK, but the preserves were coloured gelatin and tasted so. Disappointing.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank docmooro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 26 February 2012

stayed here oct 11 ,found the reception staff very helpful and couldt do enough for you ,reception area is beautiful and spotless .food was fab loads of choice and rooms very clean .... loved the pool never many in was heaven ... ,shall be returning in june hopefully can,t wait truely a little gem x

  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank amanda024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
529 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
5 of 5 bubbles Reviewed 25 February 2012

We have been to this hotel a number of times and so were looking forward to the changes that had taken place. It has changed its name to the 'Big Sur ' and is classed as a boutique style hotel but in essence remains the same, mainly because the staff. They were all from the cleaners, bar staff, reception, restaurant waiters, excellent. Friendly, they acknowledge your presence and are genuinely glad to see you. They are an asset to H10 and I hope they are appreciated. The pool has been updated and resurfaced, with the addition of a jacuzzi. Sunbeds are still being reserved early but there is plenty of room as the sun moves around during the day. There is a gym with exercise bikes, weights, and running machines in the basement, together with a sauna and other health and beauty facilities, new this year.The lounge is attractive with rows of comfortable white leather armchairs and sofas. My only criticism is that during the cooler evenings people like to gather in groups and chat or play cards the layout is not conducive to this kind of activity. A few more comfortable upright chairs and tables will solve the problem. Some of the spotlighting is also also badly aligned and at times you can be blinded as you walk around but these are minor points. The nightly entertainment was much better and the usual suspects featuring snakes, parrots and birds of prey have gone, The daytime ' animacion ' seemed a bit subdued this year. The food remains of a good standard, although the sighting of the one tea and coffee area near the cereals leads to long queues and congestion at breakfast time. An additional service area will solve this problem. The dining area has been updated and looks very smart, although the low lighting makes it difficult to see your food if your not directly under a light, with the additional hazard of banging your head on the shades as you get up. The bedrooms are bright and clean with a sea view to die for. but could do with some drawers. There were more english channels this year, including feature films. You still pay for a fridge and safe which mounts up if you stay longer than two weeks. 6 euro's for an hour and half on the hotel computer is also a bit steep, compared with a euro outside, when you only need 15 - 30 minutes. All in all despite the above minor criticisms, this is an excellent friendly hotel for a relaxing, hassle free break.

Room Tip: Sea view still worth the extra
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank eonaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sevenoaks, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 19 February 2012

I have been visiting Los Cristianos several times a year since 1977 but recently have selected this seafront hotel originally because the H10 booking system allows me to book exactly the type of room I am looking for at a reasonable rate. Namely a full double room for single occupancy with a good view.

Arriving at the hotel I always find the reception team to be most welcoming. As good as any 5 star I have visited but more friendly.

Many of the rooms have been renovated but I still prefer the old style "solid feel" type which are always well maintained and equipped, spotlessly clean and with very generous balconies mostly with spectacular views. The cheerful and attentive room maids are always about during the daytime.

The redesigned restaurant is a great improvement. There may be a queue for the evening meal although recent management attention has significantly improved this.
Once inside, the buffet system offers a good selection of food to suit most people.

The service in the restaurant - attending to diners drink requirements, ensuring tables are clear of clutter, maintaining food levels etc. is really excellent always with the appropriate level of politeness.

The garden is attractive and well maintained. It is not my style to spend time on sun beds but I did observe there are plenty of them. More than last year. At this time of the year some are shaded by the gardens trees. Accordingly, I have observed some guests reserving their sunny positions well before sunrise.

The adult only arrangement is a plus point as it does away with the curse of badly behaved parents.

I really like this hotel and judging by the very high number of guests of many nationalities who return each year I am not the only one.

I have already booked three fortnight visits for next winter!

  • Stayed January 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank DSH29971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redditch
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 2 February 2012

b hotel has been to this hotel lots of times hotel has been renavated very nice but food gone down didnt have a hot meat all the time there even christmas garla meal cold veg and potatoes also meat we wont be going there again if they want an up grad they willhave to find a better way of keeping food hot

  • Stayed December 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank tina2402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilnius, Lithuania
Level Contributor
134 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
5 of 5 bubbles Reviewed 2 January 2012

I enjoyed this little hotel. If you are looking for a glamorous 5 star hotel, this is probably not for you. But if you are looking for good location, food, entertainment and charm it has everything you need. The outdoor terrace is lovely for dinner and breakfast. The bar has a charming ambiance. The food is good quality and is cooked to order. The evening entertainment is usually very good. The internet was free and fast.

What could be improved? There were a few grouchy waiters who could learn to smile. The internet could be offered in the bar area so you can sit outside while checking your email. My room was a bit outdated and could be renovated. A few small touches like this would be very appreciated.

But I would definately recommend it and would go again (PS: I liked the hotel so much I decided to try the H10 Gran Tinerfe, part of the same chain. I will report on that soon.)

Room Tip: I can not say. My room #800 was adequate, but was outdated and in need of renovation.
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  • Stayed December 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
15 Thank Eugene E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel H10 Big Sur

Property: Hotel H10 Big Sur
Address: Avda. Juan Carlos I 28 | Los Cristianos, 38650 Los Cristianos, Arona, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Arona > Los Cristianos
Amenities:
Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Los Cristianos
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel H10 Big Sur 3*
Number of rooms: 167
Official Description (provided by the hotel):
Located facing the sea in the area of Los Cristianos, the H10 Big Sur (formerly H10 Oasis Moreque) is a new boutique hotel specialised in holidays for adults with an elegant and modern interior design with a very Mediterranean and cosy vintage touch. Discover all its services: Blue Bay Restaurant, Cactus Bar, new outdoor swimming pool area, chill-out terrace with sea views and Despacio Beauty Centre. ... more   less 
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Also Known As:
Hotel H10 Big Sur Tenerife/Los Cristianos

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