We picked this hotel because of its proximity to the promenade and booked via Thomas Cook so had no control over which room we would get.Reception staff had only a basic grasp of English.We got Room 104, a north facing room the balcony of which never enjoyed any direct sun.It looked out to the main road across the car park at the front of the hotel.Perhaps we should have asked to be moved but didn't bother as the weather was not particularly sunny or warm.( coldest its been in February for 30 years so the regulars told us).Could not get the heater on in the room and asked reception for advice.They sent us an extra blanket.No comfortable chairs to sit on in the room.Bathroom fittings tired.Room was very clean and of a good size.
Restaurant staff were not all caring,some banging down your drinks and scooting off.Other staff were very helpful.Buffet style breakfast and dinner.A good choice of dishes for breakfast with very good pastries and a chef to cook eggs etc while you wait so hot and tasty.The evening meal also had a wide choice but the quality was not good.Some dishes had labels to help identification, others did not so remained a mystery.Most food was tasteless mush and we struggled to find something to suit.Sometimes hard to find a table available at peak times and we found the lighting inadequate and some light fittings that hung so low as to be a hazard.
The evening entertainment was varied and was provided every evening about 9.30.The shows were held in the poolside bar which is open to the elements.This would not matter on warm,balmy evenings but during our stay it was very cold in the evenings.The hotel had some plastic walls ,similar to those on marquees,which they dropped on one side,but there were still gaps to the open air.The bar area was consequently cold and uncomfortable to sit in so we sat in reception and missed seeing the shows.Smoking is allowed in the bar area which would suit some people but not others.
The reception area is very stylish with black and white colour theme throughout and some comfortable armchairs.
The location is this hotels strong point.You walk through reception into the garden and pool area to the door which opens directly onto the promenade.There are several large palm trees which do cast shade over the pool area. The pool and garden area was very clean. There is a 8th floor 'chill out zone' with comfortable loungers and good views but it is a small area and quickly becomes full.From the front door of the hotel it is a 10 minute walk to the bus station area.
We could understand the enthusiasm of some of the reviews that we read but were disappointed with how our stay turned out.We had stayed at the H10 Princess at Playa Blanca on Lanzarote and were delighted with our experience there and this second try at a H10 was no way near as enjoyable.The colder weather in Tenerife was a factor and the fact that we did not like the area as a resort, it is over commercialised compared to Lanzarote at this time. Perhaps a stay on a bed and breakfast basis might be better value as there are plenty of eateries near at hand for evening meals.It cost us £1200 for 7 nights half board and we did not think it was good value.
- Official Description (provided by the hotel):
- Located facing the sea in the area of Los Cristianos, the H10 Big Sur (formerly H10 Oasis Moreque) is a new boutique hotel specialised in holidays for adults with an elegant and modern interior design with a very Mediterranean and cosy vintage touch. Discover all its services: Blue Bay Restaurant, Cactus Bar, new outdoor swimming pool area, chill-out terrace with sea views and Despacio Beauty Centre. ... more less
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- Also Known As:
- Hotel H10 Big Sur Tenerife/Los Cristianos