Just returned from a two week stay at the Big Sur over Xmas and New year. We had an enjoyable stay and found the staff excellent and a couple of problems in our room were sorted quickly. We had a room on the second floor which had not been refurbished but the room was still good, clean and comfortable and we had a large balcony with sun beds and great sea views. The hotel is situated at the quieter end of Los Cristianos so you don't get disturbed at night.
I would have given a 5/5 review but a few points let it it down. Firstly why oh why did we have to pay 3.20 euros a day for the use of a fridge in the room. Come on H10. The Big Sur is a four star hotel. These should be provided as part of the room and not at an extra charge. Speaking with a couple in one of the refurbished rooms they said they had a mini bar and had to buy 6 drinks at 2.20 euros each before they could use it as a fridge!!!!! Again this should have been provided free as part of the room. I have been to a number of hotels across Europe in the past years and this was a first!!!! Aren't you making enough money from guests without this extra charge?
Secondly we did find on a couple of occasions that the food served for the evening meal was luke warm. A number of other guests we spoke to had the same compliant.
Thirdly each room comes equipped with a "nespresso" machine. But if all you want to do is make your own tea and coffee I suggest you take a travel kettle. These machines at best heat the water to 70 degrees.
Finally, and I suppose this is a standard for hotels, but the price of drinks in the hotel bar was extortionate. On one night I bought a single whiskey on the rocks and my wife had a single Baileys. The price? 13.60 euros!!!! I could buy a 1L bottle of whiskey from the supermarket for 11.55 euros!!!!
So overall a nice hotel, great location but a few things let it down from being an exceptional hotel.
- Official Description (provided by the hotel):
- Located facing the sea in the area of Los Cristianos, the H10 Big Sur (formerly H10 Oasis Moreque) is a new boutique hotel specialised in holidays for adults with an elegant and modern interior design with a very Mediterranean and cosy vintage touch. Discover all its services: Blue Bay Restaurant, Cactus Bar, new outdoor swimming pool area, chill-out terrace with sea views and Despacio Beauty Centre. ... more less
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- Also Known As:
- Hotel H10 Big Sur Tenerife/Los Cristianos