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H10 Big Sur Boutique Hotel
Ranked #1 of 13 Hotels in Los Cristianos
Certificate of Excellence
Reviewed 17 June 2014 via mobile

Second visit to the hotel and i will be back again! Love the fact it is adults only! Staff are all great, rooms are clean, pool is fab and so are the cocktails ;-) food had a wide variety and think its great they do engliah bacon for breakfast!

Stayed: June 2014, travelled with family
6  Thank taliswoman1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded 27 June 2014

Dear guests,
What a wonderful feedback! (Y) Thank you very much for sharing! We always do our best to make everyone feel welcome and treated as a friend which of course also means that we take the extra step to fulfil our guests wishes. We are glad that you have enjoyed your stay.
We are happy it all highlighted your stay in Tenerife and we are looking forward to welcoming you back very soon as well as your valued clients!
Kind regards,
Gabi Wessels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,101 - 1,107 of 2,181 reviews

Reviewed 16 June 2014

I travelled alone to this Hotel, just returning on Sunday the 15th June. I cannot fault the Hotel in anyway what so ever. The staff were extremely friendly and took time to chat, plus help me with connection to the Hotel's free wifi, which was excellent. The food was very good and the fish, which I had freshly cooked every night, was very varied and cooked to absolute perfection. The staff in the restaurant and bar, no matter how busy, had time for me and I cannot commend them highly enough.

My room, on the second floor was superb and the addition of the Nespresso machine was a lovely touch.

I would certainly return to this Hotel in a heartbeat. Well done to everyone for a fantastic holiday.

  • Stayed: June 2014, travelled solo
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8  Thank 27Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded 27 June 2014

Dear Guests,
Thank you for having taken time to share your views about your stay in our hotel H10 Big Sur! My team and I are very grateful for your remarks, all positive comments helps us and will encourage us to maintain our efforts so that the services we provide for you fully meet the expectations of all our guests.
Looking forward to welcoming you back shortly!
Kindest regards,
Gabi Wessels

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Reviewed 12 June 2014 via mobile

Myself and my girlfriend spent a week at the hotel at the start of June. Our first impression of the hotel was very good with a lovely reception area and very welcoming staff. Check in was very quick and easy and we even had a glass of Buck's Fizz.
Our room was room 507 which had lovely sea and pool views. The room was very clean and well equipped with nice fixtures and fittings. The room had air conditioning as well as the Nespresso machine which they re-stock for free everyday! The room was cleaned everyday to a high standard and the cleaners were very courteous and the towels changed daily and bedding every other day!
We were half board and the food was very good. For breakfast there was everything from a fry up to a continental breakfast. The waitresses were constantly walking around refilling your tea and coffee.
The evening meal was always hot and there was a large choice everyday. The waiting Staff were always very friendly and couldn't do enough for you. They operate a tab system so you pay for your drinks at the end of your stay meaning you don't need to carry money with you which was great when you're lounging by the pool.
The pool area was fantastic and was always spotlessly clean and tidy. There were always plenty of sun beds available and as it's an adults only hotel it was very peaceful and relaxing.
The only negatives are nothing to do with the hotel but are about Los Cristianos instead. This was the third time I've been to the resort but I have to say it's looking very tired and needs some serious investment to lift it back up. If you're looking for a bit more life Playa de Las Americas is a far better place to stay but if staying around the hotel is more your thing then this hotel is perfect.
All in all it was a lovely hotel with wonderful service and staff and would heartily recommend it if you want a nice relaxing holiday!

Stayed: June 2014, travelled as a couple
11  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded 13 June 2014

Dear guests,
Thank you very much for taking the time to post such a positive review on Tripadvisor.
I am delighted you enjoyed your stay. Customer service is something we strive to excel at here at the H10 Big Sur Boutique Hotel and I am delighted that your experiences have been such pleasurable ones. Our location is a great advantage to us. We are lucky to be central, very peaceful and still being at walking distance to many places.
Of course we will have in mind your suggestions about the resort and share them with our council in the next meeting!
We look forward to welcoming you back to our hotel in the not too fare future and thank you once again for taking the time to post your wonderful review on our hotel.
Kind Regards

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Reviewed 4 June 2014 via mobile

Me and boyfriend have just got home from a lovely week here, hotel was amazing and staff are friendly.

Very clean, we are 24 and 26 so probs the youngest there but the older couples are just has friendly we had lots of chats with a few couples who remembered us when they saw us so was very nice, we are polite people with manors so that's probs why they didn't mind making friends with us lol but there were a few other younger couples here who were pig ignorant!! But thankfully we wasn't classed the same just because of our age. Be careful with the tab has it's easy to wrap it up to a few euros, but a good service if u ask me. My boyfriend was poorly on the first day no idea why, only thing that would of helped is when I mentioned it at reception they said there's nothing they could do but a complimentary bottle of water or something would of help had he was sick four times and got no sleep, the water there is €2 so a bottle or two to keep him hydrated would of come in handy but never mind hopefully they will see this and do it for the next person.

we loved our holiday here only spend a few days by the pool had it gets really hot here but we went on very long walks to costa adeje and back and then chilled up on the roof terrace, we don't stay in posh hotels and this was out first holiday together and we would love to come back, hopefully in October. The food is good mostly cooked fresh on front of u, the chefs are nice but don't get chance to chat to you had they are usually cooking 3 different meals at one time, another chef or two would be nice to take the pressure of them, so ignor the bad reviews about the chefs and staff. They are extremely busy working, but
still polite and friendly!! Xxxx

  • Stayed: June 2014
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9  Thank Katieb1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded 13 June 2014

Dear guests,
Thank you so much for writing this excellent review on Tripadvisor. I appreciate your time for sharing your experience and I am happy to hear that you enjoyed your stay. Please join us again when your travel plans bring you back to Tenerife! The Big Sur-Team will be waiting for you!.
Sincerely,
Gabi Wessels

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Reviewed 3 June 2014

Visited with my wife & flew in with a group of 26 golfers from Usk! who were all very friendly. this resulted in not getting a welcome drink as reception was overwhelmed on arrival, which seemed the norm from other reviews & other guests we saw arriving. However room was ready & we were soon in it, unpacking testing the sea view & over the pool which was good although only on floor 1. Obviously the higher the floor the wider the view. Excellent food with a good variety every day. Felix, a show cook, was very imaginative & very good, & Johnny was equally very friendly & willing to cook whatever you wanted. We often ate outside on a small terrace where Miguel the waiter was very attentive, polite & willing to chat. Andrej was in charge of entertainment in the day & was very patient & never pushy & always seemed ready with a smile & was great with the older ladies doing aqua aerobics!! A special mention for our maid Veronica who was very pleasant & diligently made sure the room was spotless every day with regular changes of towels & bed linen which thrilled my wife! We did have a couple of lunches out & La Tasca7 last eatery as you turned left from the beach side of hotel did the best Tapas ever. We had a few trips out but the Teide by night was excellent, great restaurant stop & star gazing above the clouds awesome! We would certainly have no fears of returning to this hotel & may well do so when we next visit Tenerife.

Room Tip: Sea views are worth the premium, but we do like sitting on a balcony watching the sea!
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  • Stayed: May 2014, travelled as a couple
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3  Thank GPR148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded 13 June 2014

Dear Guests,
We want to thank you for choosing our hotel H10 Big Sur Boutique Hotel for your stay in Tenerife, as well as we really appreciate your review on Tripadvisor.
is a pleasure to receive comments like yours that confirms that our company policy is the right one, recognizing our customers as the foundation of our daily work.
We love our job, and reading reviews like yours makes us feel incredible happy. We hope that in the not too far future we will have the opportunity to welcome you again between us!
Yours sincerely Gabi Wessels

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Reviewed 3 June 2014

We stayed from 23rd may totally enjoyed our stay hotel lovely modern kept clean, rooms lovely sea view , food plenty and very good would definitely go again , all the staff are really nice and friendly , and the evening entertainment was very good

  • Stayed: May 2014, travelled as a couple
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5  Thank andrew l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded 13 June 2014

Dear Guests,
Thank you for taking the time to complete a review on Trip Advisor following your stay at the H10 Big Sur Boutique Hotel. I was pleased to read you enjoyed your stay !! Thank you so much, it feels really good when we get positive comments. So many people forget to say the positive, and highlight any negatives more often.

I look forward to welcoming you back to the hotel in the very near future when I can assure you of our very best attention.
Best wishes
Gabi Wessels

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Reviewed 2 June 2014

my wife and I stayed here in may 2014 for two weeks.excellant hotel, very clean,beds comfy, food good, situated on the sea front you can walk for miles along the sea front all on the flat.
this is one of the best hotels we have stayed in cannot praise it enough.
this hotel has been modernised recently and they have made a great job of it.

entertainment every night not all to our taste but each to is own
bar prices fair but cheaper in town.
this hotel does not have under sixteens most guests where like us, oldies

  • Stayed: May 2014, travelled as a couple
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3  Thank flour8699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded 3 June 2014

Dear guests,
Thank you for making us your home away from home when you were in Tenerife, as well as for posting a review from your last visit on TripAdvisor. We are so very happy that you enjoy our hotel and have had such positive experiences staying with us. It's really a pleasure to hear from our guests that we are doing a good job.
Your comments will be shared with our entire team.
We look forward to welcoming you again very soon.
Thank you again for your loyalty.
Kind regards,
Gabi Wessels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Big Sur Boutique Hotel

Address: Avda. Juan Carlos I 28, 38650 Los Cristianos, Arona, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Arona > Los Cristianos
Amenities:
Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Los Cristianos
Price Range: £116 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Big Sur Boutique Hotel 4*
Number of rooms: 167
Official Description (provided by the hotel):
Located facing the sea in the area of Los Cristianos, the H10 Big Sur Boutique Hotel is a new boutique hotel specialised in holidays for adults with an elegant and modern interior design with a very Mediterranean and cosy vintage touch. Discover all its services: Blue Bay Restaurant, Cactus Bar, new outdoor swimming pool area, chill-out terrace with sea views and Despacio Beauty Centre. ... more   less 
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Also Known As:
H10 Big Sur Boutique Hotel Tenerife/Los Cristianos

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