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“Great Value in Good Location”

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Paloma Beach Apartments
Certificate of Excellence
Reviewed 1 December 2013

We had a 2 bed penthouse again, which was spacious, clean and well equipped. TV had all UK channels including Sky. Towels were changed twice in the week! If you want sun you need to know the location - East facing will get it in the morning until mid afternoon - West facing gets sun from midday until the evening. There are lots of local bars and restaurants, but you have much better selection and quality in the centre of Los Christianos some 15 minutes walk away.

Room Tip: Ask location of apartment if you want the sun
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  • Stayed: November 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
1  Thank JOHN W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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632 - 638 of 1,172 reviews

Reviewed 30 November 2013

We stayed for 1 week in a 2 bedroom apartment, apartment was exceptionally clean and spacious however balcony lacked sun at any time of the day due to being in a corner apartment. Staff were friendly both in pool bar and reception. The apartments need wifi within them to become perfect. Apartment was not the most up to date but had been treat well and had the creature comforts of home. Bars out the front of the hotel had a range of karaoke and can thoroughly recommend diamonds for food.

Stayed: November 2013, travelled with family
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnParkes, Owner at Paloma Beach Apartments, responded to this reviewResponded 1 December 2013

Hi Michael,

Thanks so much for your kind review - I have excellent news for you: in the next few weeks we will hopefully have finished installing a WiFi system in every apartment. We have been trialling it for a month in a small number of apartments and we are now about to install it in all apartments over the next few weeks. Hopefully by the end of January we will have Wifi in every apartment - FREE OF CHARGE!

This will mean we will be THE ONLY accommodation in Los Cristianos with in room free WiFi.

In this day and age it is definitely something all guests want and need to stay in touch with oved ones and for some, check in with their work while abroad. I can't wait to be able to say we've got this in Paloma Beach Apartments!!!

Thansk again for your review, and thanks for staying with us!

Kind regards

John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2013 via mobile

This is the second time I have stayed here and cannot complain about it. We booked, I think, a 2 bedroom penthouse but we got a lovely 3 bedroom penthouse. It was clean, comfortable and spacious with 2 balconies. It was reasonably quiet being equidistant from the pool bar and those on the street. Towels were changed frequently and the dealings with the staff were good. They were helpful with the few enquiries we had, including the organising of our taxi to the airport.
We had asked for a slightly later checkout and were happy to get an extra couple of hours in our apartment.
The only miniscule niggle is that, at the times we have stayed, the majority of the residents have been a bit on the older side. Understandable and not a huge issue but when you have excitable young children, one who is autistic, it can be difficult to stop them splashing when they are used to having the pool to themelves and then someone else goes for a swim.
All in all I would most definitely reccommend The Paloma Beach

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank arabforbesie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2013

We have just returned from a week break at the Paloma Beach Apartments it's our 3rd visit this year we always book to stop in one of the 2 bedroom penthouse rooms. The standard of all of the rooms we have stopped has always been of a superior standard compared with and of the other apartments that we have stopped in around Los Cristianos. They have always clean upon arrival, the communal areas are always clean and the pool is cleaned every evening. You may have to empty the bin yourself but it's not hard as the recycling bin and rubbish bin is only a few steps away from the side entrance. You do have to pay 2euro for a sun bed which I did find a bit of a pain the first time we went but there is a big up side to this, you don't have to get up at 8 in the morning to get a sun bed, what ever time of day you want to go to the pool you can get a sun bed. As an overall consideration I would highly recommend these apartments to any of my friends or family.

Stayed: November 2013, travelled as a couple
2  Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

Book early to avoid disappointment! We are in one of Paloma Beach apartments as I write. They are spacious, well situated and well run by a team of friendly, helpful and efficient staff. Any problems (few) reported to reception are dealt with immediately by the reception lads or the cheerful cleaning girls who all work their socks off to make your stay enjoyable. (John is neither obnoxious nor rude and can only pass on management rules so don't shoot the messenger! )There are facilities for a wash and brush up if you are leaving later as apartments are rarely available after 10am because of the high turnover of visitors to this popular resort. Many are return clients like ourselves; this is our 3rd three week stay since November 2012 with another four weeks already booked for February next year. It seems that some bring cameras just to seek out trivialities instead of photographing a beautiful sunset from the balcony or taking shots of the lovely well maintained pool and gardens. Sheets changed, towels changed, just remember self catering means exactly that!

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank maisie226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2013

having read some recent reviews i have to say i was a little bit anxious about staying here i need not have worried our apartment was clean and spacious with everything we could need for our stay i particularly liked having the security gate outside the front door and the lockable shutters on the patio doors the apartment came equiped with ceiling fans a safe and an excellent shower we didnt have a problem with towel changes bed linen changes or emptying our own bins as all of this is clearly stated on the web site i cant comment on the staff as we had very little dealings with them apart from checking in and booking a taxi to the airport overall we really enjoyed our stay and would return again

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
3  Thank maggie1430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnParkes, Owner at Paloma Beach Apartments, responded to this reviewResponded 11 November 2013

Hi Maggie,

Thanks for your review! I must admit it's been a strange month for reviews and we've taken a kicking - prior to the recent run of poor reviews we had 25 consecutive 4 star or 5 star reviews - so we knew we were going to come down to earth wih a bump sooner or later!!!

The positives from the poor reviews is that we have re-invigourated the cleaning & maintenance and paid closer attention to detail, basically we're putting in steps to up our game - we hope our guests will bear the fruits of this over the coming weeks and months. We are all human and we do get things wrong from time to time and in a way it's good to get some criticism - even if it does upset us!!

Anyway, I'm very pleased to read your experience was a good one - we hope to welcome you back again soon.

Kind regards

John

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Reviewed 10 November 2013

Our family stayed for a week in a Teo bed apartment. Staff was nice other customers were calm, mostly retired pensioners, but the pub placed within the hotel both kept us awake and woke us up In the morning. The pubs cut the music at 12 and then closes down quite loudly which also of course is as loudly as when they opens before 0800 in the morning. The very odd thing about loud music and noise is that your are not aloud to swim in the pool after 6pm because you might disturbe the other guests??? Someone said it also was because they put chemicals in the pool during that time. Well why not be a little more precise about the chemicals than between 6pm and 8 am or why not invest in another cleaning system.

Internet exist but is very slow, they clean the rooms once a week when you leave but change towels pretty often.

If the pub could stop playing and the pool could be open I would definitely recommend this hotel. It's a nice area and the pool is pretty warm. But today I recommend you to find another hotel.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Hampewik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnParkes, Owner at Paloma Beach Apartments, responded to this reviewResponded 11 November 2013

Hi there and thanks for your review.

You are correct with regard to the opening hours of the onsite bars and restaurants - unfortunately we have no control over their opening hours - however there are very few complaints like this, so I think it's fair to say this is not an issue for most guests. However had you had mentioned this during yor stay we would have done all we can to move you to another apartment where youwould have not been disturbed.

Regarding the pool, the official opening times are 10am to 6pm because that is the time table for the lifeguard. Guests can swim after 6pm but it is on the understanding that there is no lifeguard and therefore at their own risk.

On the welcome letter which all guests receive it says in the internal rules of the complex:

"Do not use the pool between 8pm and 9.30am. "Why?" – Aside from the perils of swimming in the dark, chemicals such as chlorine are put into the pool in the evenings to help keep it clean, if you go in the pool during these times it can be dangerous if you were to swallow the water or get it in your eyes as the chemicals will be at their most potent. The pool is cleaned manually in the morning and is ready for use at 10.00am."

Internet is slow at the moment, this is becuase we are the furthest complex away from the telephone exchange in Las Americas. We are working on a new system that will send a much faster line across to us via microwaves, which we hope will not only give guests faster free wifi at the pool area but also free WiFi in the apartments - this will hopefully be available in the not to distant future. At which point I believe we will be the first accommodation in Los Cristianos to give free WiFi in all units - that is a fantastic bit of added value that all guests will appreciate I'm sure.

Thanks again for reviewing us and thanks for staying with us!

Regards

John

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Additional Information about Paloma Beach Apartments

Address: Avenida Juan Carlos I 43, 38650 Los Cristianos, Arona, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Arona > Los Cristianos
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #1 of 30 Speciality Lodging in Los Cristianos
Price Range: £51 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Paloma Beach Apartments 3*
Number of rooms: 100
Official Description (provided by the hotel):
Paloma Beach Apartments are a beautiful development of self catering holiday apartments in Los Cristianos. Situated just a few hundred metres from the sea near the headland in Los Cristianos and only a short 10-15 minute stroll away from the main beach and Los Cristianos town centre. Paloma Beach Apartments are built around a large heated swimming pool with a separate children's pool, guests can relax in the spacious pool area and soak up the sun (sun beds & sun shades are 2€ per day). The poolside bar is on hand with a wide selection of drinks and snacks. The apartments are all individually furnished to a high standard and include TV with around 10 UK channels, DVD player and CD player. The bedrooms are spacious with plenty of wardrobe and storage space, the bathrooms are fully tiled with bath and shower, kitchens have fridge, oven, hob, microwave, kettle & toaster plus everything you need to make a meal while on holiday. Each apartment has a living room with comfortable furnishings and a private balcony with a choice of views available.Linen is changed weekly and towels every 2 to 3 days. More frequent changes can be arranged if desired for a small extra fee. FREE WiFi is available around the poolside and at Reception and also in every unit, we are the first and only licensed accommodation in Los Cristianos to provide free Wi-Fi in all units. A broader service which reaches many apartments is available for a small fee from the Poolside Bar. Airport transfers can be arranged at fantastic prices by calling our staff prior to arrival. ... more   less 
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Also Known As:
Paloma Beach Apartments Hotel Los Cristianos
Paloma Beach Tenerife
Paloma Beach Apartments Tenerife/Los Cristianos

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