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HG Tenerife Sur Apartments
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Reviews (1,099)
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Reviewed 29 July 2014 via mobile

Booked this supposedly 3-4 star accommodation via alpharooms - avoid these worst customer service ever on this trip

Apartment was dirty upon arrival, paint hanging off front door, walls doors etc filthy, rusty bath, worst beds that you could imagine - complaint raised no action taken, dining table looks like it had been dragged in from tip, broken glass on stairwells, bird excrement covering balcony area upon arrival checked out after one day and informed no refund is possible...500 quid wasted avoid at all cost!

Stayed: July 2014
3  Thank sicalchlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

Nice location, supermarkets, restaurants and bars across the road. Music in the bars finishes at midnight, so if you are facing the main road you will have to wait until midnight for the noise to die down. Who wants to go to bed before midnight anyway.
The bus station is only 1 block away, literally a 5 minute very slow stroll. This means you can get the bus to the hotel and not wait about for expensive shuttles (we waited 2 hrs for our shuttle) bus no 111 every half hour during the day goes from airport to bus station.
Hotel pool clean with water samples taken on a daily basis. Plenty of free sun beds but hardly any umbrellas so you are at the mercy of the sun all day if you choose to stay by the pool.
The rooms are spacious, clean, and well equipped, there is a ceiling fan in the bedroom and the lounge area. We went in June and had very overcast weather so the fans were just about sufficient we are going back in November as we thoroughly enjoyed our stay there. We went on a room only basis, but ate evening meal in the hotel restaurant twice,as the food and service were good.
Hotel staff were helpful and polite.
A locked room is provided for you to store your luggage on the day of your departure but best of all there are several cubicles with seating, toilets and showers for you to freshen up before you leave, separate blocks for males and females.
Smileys bar across the road is used by the locals, don't be put off by the upholstery, the bar is clean, free wi fi and exceptionally cheap drinks €1 for spirits very generous measures. The locals are very friendly and mostly British.

  • Stayed: June 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
10  Thank di777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

We arrived back from our holiday in Tenerife not wanting to this year. Unlike usual on the last day, all you want to do is come home right ! not this time, we wanted to stay on. The HG Tenerife SUR is a top place to have either a peaceful holiday or family one as it is situated close but not too close to the centre of Los Cristianos. The staff are among the friendliest we have ever come across. We e mailed prior to going to ask for a room with a pool view and got exactly what we asked for. I emailed twice before going and got replies within minutes. The reception staff were brilliant, the room service including chamber maid service were excellent. There was a safe in the room which was indeed safe, you would have had to remove and take the wardrobe with you if you were a burglar !!!. The Hotel itself did look in parts like it needed a bit of surface paintwork doing in places but having said that it looked like it was being done at the time. The pool areas were great, a small baby/child pool easy to get into, a slightly bigger one and then the main pool which was large enough to have a good exercise swim in as long as you were early, it was very popular with a nice little bar in the middle. Lots of lounge chairs with cushions (very comfy) The restaurant and main bar were very clean and the staff very good, don't be led into thinking the staff are a bit grumpy as they may come across as. Get them talking and they are very dry & funny and had me and my wife in stiches, especially 'Ronnie Corbett' and 'Uncle Fester' (who always looked like he wanted a day off !!) The food was brilliant, We had a seafood Paella for lunch one day and it was lovely, Ronnie served us and the next day Uncle Fester asked if we had enjoyed it (what a memory !!). There is a very well stocked Supermarket around the corner (Super DIno) and across from the hotel is a smaller one selling home baked bread rolls which are the best and warm through the day (fresh). Loads of very good restaurants close by including a Mongolian one which was brilliant. About a nice 15 minute walk to the beach and centre.

Not a bad thing to say folks, Book early. We will go back, you will not be disappointed..........

Room Tip: None really as it is in a very quite part of town, You could ask for a pool view by e mail
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
8  Thank clogh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

I only stayed 4 nights here. I was visiting friends who have been coming here year after year. Very friendly staff on reception. Buffet breakfast was excellent value. Didn't use the pool so no comment but sunbeds were reserved early every day. Our apartment had two bedrooms, two bathrooms, two balconies, hot tub and was on the top floor so excellent sea views and overlooking the pool area. Would definitely stay here again in the same apartment.

Room Tip: Pay extra for a top floor suite with hot tub and fantastic views.
  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Rachael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

I cannot actually recommend this apart hotel any more. From the transfer journey from the airport, my boyfriend and I were worried stopping at some of the hotels as they looked neglected and dated but when we stopped at HG tenerife sur, we were pleasantly surprised by friendliness of staff, cleanliness of room, ease of access from hotel to beaches and bars etc. the two of us were self catering (as I think all the rooms are) and we opted to eat out every night, so I cannot say much about the food. Great restaurants nearby. The poolside atmosphere was very relaxed and the hotel complex itself was clean and well presented. Loved it here and would definitely return! Thank you!!!

Stayed: June 2014, travelled as a couple
2  Thank Adam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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