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“Book direct through the hotel next time”

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Spring Arona Gran Hotel
Ranked #2 of 13 Hotels in Los Cristianos
Certificate of Excellence
Reviewed 5 August 2014 via mobile

My boyfriend and I visited this hotel for the last week in July. We booked through Thomson and were expecting good things as it was a trusted brand. However, the booking process in itself was unprofessional. The lady who dealt with us was unprofessional (on her phone having an argument), but the male manager who I believe was new was fantastic. We were unsure of where to visit (if tenerife at all), as we had also looked at Majorca. Although the weather wasn't great when we visited (20 degrees and cloudy for 5/7 days) we still had a decent week overall.

The flight on the way there was decent and the staff were attentive, although again they were very unprofessional. The transfer was very good, and as a young couple we wanted to ensure that we felt safe, which we did. Upon arrival at the hotel we were promised champagne.... But we didn't receive any. It didn't matter, but this was the start of some false promises that Thomson had made.

The room was fabulous, very large and had everything you needed, although it was VERY frustrating to discover that if you booked directly through the hotel you could get your wifi in your room, a kettle plus other things, whereas by booking through Thomson you were ripped off having to pay for these extras plus the safe for €15. The prices weren't exhaustive, but as a 'package' deal, it would be good to have these extras included as there's many extras which you have to pay for which Thomson failed to mention upon booking. We did have a small ant problem in the room but upon informing reception they send someone to the room immediately to sort it out (I guess this happens when the balcony doors are left open).

The food overall was good. Although I'm not a very exotic eater, there was still food there that I liked. There was a roast every night (lamb, beef etc), chips, chicken, vegetables, freshly cooked food to order, and there was always ice cream for pudding. On a couple of evenings there was also a chocolate fountain which was nice. Lunch was very different, obviously catering for fewer people there was much less choice, and service slipped. However, again there was always pasta, chips etc and then ice cream and small buffet cakes for dessert. Breakfast on the other hand was amazing! The English breakfast was decent (although will never be proper English!), served with a few types of sausages, bacon, 3 way cooked eggs, beans, toast, plenty of bread, cereals, meats, fruit, tea/coffee and then water and orange juice was provided too. Breakfast was by far the best and the best value too. As a buffet, it served very well and as it was served over two hours it was never overly busy. The food overall was good, although perhaps sometimes a little too exotic for children, but then they try hard to cater for everyone.

The drinks weren't overly expensive, although we were careful with how much we bought over the week. At the end of the week you pay your drinks bill, so if you are not careful it could be much more expensive than anticipated, so remember to keep your receipts too! There is a convenient supermarket over the road which is great value- great for taking drinks on days out / on excursions.

The pool/ outdoor area was fab. The staff clearly work so hard to maintain the area and make sure that there are always things to do. There are 3 pools (one adult, one for playing and one for small children). Overall it worked well, but we were a bit frustrated by one lifeguard when we were 'told off' for having fun in one of the pools! Most of the staff ensured that you always had fun. Our definite favourite was 'aqua gym' at midday! The staff were so enthusiastic as it definitely got you socialising with many people and having a good laugh! The arona gran is definitely a very friendly hotel. The area was always clean and tidy outside and we never had a problem nipping for lunch and leaving our towels on the sunbirds for 20minutes.

Having booked with Thomson, we didn't want to sit by the pool all day everyday so we also booked a couple of excursions which the hotel also had to offer. As a young couple we decided to book with Thomson however. We went to Mount Teide which was a great experience but very expensive for a long journey (an hour and a half plus two hours waiting to go on the cable cars!) and the experience overall was very rushed! We also went to Siam park and Loro park which was good and we had a good time at both, and plenty of time. However, the day we went to Siam park, the free bus broke down and unfortunately we had to pay to get there and back (about €15 for both ways - which wasn't bad but a bit miffed that we had to pay for yet something else)!

We didn't see much of the hotel entertainment, although we did go in on our final night where we watched the dancers. It was good overall and good interaction, but a little cheesy overall. I think that the quality of the entertainment just didn't compare to the rating of the hotel. They had a pianist which was lovely in the evening and we often took advantage of the free wifi in the lobby and listened which was relaxing.

As a young couple, we did enjoy visiting the hotel. We visited at the start of the English summer holidays and it was not full of children, but not full of elderly people either. We seemed to get along with every age group there and everyone at the hotel was very pleasant and kind.

The cleaner in our room was fantastic - we didn't lose trust with the cleaner and she did a fantastic job too, not only cleaned but tidied two. She always made sure that you had everything you needed.

The staff at dinner were fabulous, although sometimes lacked attentiveness during lunchtime.

We never had a problem with the staff on reception- they always seemed very kind and helpful.

Although we felt safe booking through Thomson on our first holiday abroad together as a couple, we would definitely book direct next time as they overpriced us considerably and the extras always add up. Make sure that you check the hotel directly first - even though you think you may be saving a lot of money through Thomson (especially if booking last minute).

The price of £633 was quite expensive for 8 days before the holiday...... And especially as there are free taxi transfers, the hotel offers a great package in itself; book direct.

The flight on the way back was decent, although again hints of unprofessionalism!

A great holiday overall despite the clouds! Thank you Arona Gran!

Stayed: July 2014
1  Thank Becky J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Public Relations Manager at Spring Arona Gran Hotel, responded to this reviewResponded 6 August 2014

Dear client, thank you to you....a very detailed and very very nice review and we are very glad to see that you have enjoyed your week at our Spring Arona gran Hotel. Hope to see you soon again. Thanks again for your time in writing this review. Sunny regards from Los Cristianos, Stefanie Dechert, PR

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1,775 - 1,781 of 3,725 reviews

Reviewed 5 August 2014

We have just returned from a seven night stay at the Spring Arona Gran Hotel in Los Christianos, Tenerife. Upon our arrival in the very impressive lobby of the hotel, we were greeted with a much needed cold glass of champagne/sparkling wine before being advised by the receptionist that we had been allocated an upgrade to a full sea view room. The hotel is spotlessly clean, the food was amazing and the facilities were second to none. We have stayed previously at All Inclusive Resorts in Crete and Spain and had also taken a Mediterranean Cruise in the past, but none of these met the standards of service at the Arona Gran. Whilst this hotel has an official 4 star status, it is more deserving of a 5 star. The only complaints we had during our stay were the lack of WiFi in the rooms and the Trio of entertainers (singers/band), who were entertaining for all the wrong reasons (i.e.; they sang and performed very badly). All in all, we would have no hesitation in returning to this accommodation or recommending it to fellow travellers.

Room Tip: Pool/sea facing rooms really do add to your stay at this hotel.
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank Rosemary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Public Relations Manager at Spring Arona Gran Hotel, responded to this reviewResponded 6 August 2014

Dear Rosemary, thank you for using Tripadvisor and for your nice comments about our String Arona Gran Hotel. We are very happy to see that you have been satisfied with our facilities and services and we will have a look into the music band. Hope to have the pleasure of welcoming you again. Sunny greetings from Tenerife, Stefanie Dechert, PR

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Reviewed 4 August 2014

Had a wonderful week at the Arona. I had never been to Tenerife before and until recently hadn't done a package Holiday and was apprehensive as had a bad experience in Cyprus last Summer. I travelled with my sister and my two children 16 and 12. This trip has restored my faith in the package holiday and I would certainly recommend Thompson as a company.
The Arona Gran ticked all the right boxes great food choice lovely rooms lovely staff, pool area perfect, plenty of sun loungers really we all had a super time. I am hoping to return later in the year with hubby.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank WranghamHouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Public Relations Manager at Spring Arona Gran Hotel, responded to this reviewResponded 4 August 2014

Dear client, thank you very much for your nice comment about your stay at our Spring Arona Gran Hotel. We are very happy to learn that you and your family have ebjoyed your stay with us and we are looking forward to seeing you again later in the year with your husband. Thank you for using Tripadvisor. Sunny regards from Los Cristianos, Stefanie Dechert, PR

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Reviewed 3 August 2014

Booked this holiday within 10 days of travel for family of four (two teenage boys). For a family more used to self catering, independent travel this was a very pleasant change. Great hotel - upgraded to full sea view on arrival - and staff very attentive. Pool area was lovely - no-one was allowed to reserve sun loungers for too long so just about enough to go around. The food was good especially breakfast but did eat out sometimes just to vary things a bit. The entertainment was a bit cheesy and not of a particularly high quality. Its a 25 minute walk into Playa De Las Americas or a 10 minute cab ride. Just watch out for the drinks bill at the end of the holiday - it does add up! It looks as if it would be a good hotel out of season for more elderly visitors.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Public Relations Manager at Spring Arona Gran Hotel, responded to this reviewResponded 4 August 2014

Dear Janet, thank you for putting your holiday experiences onto Tripadvisor. It is always a pleasure for us to know that our clients have enjoyed their time at our hotel and we hope to have the pleasure of welcoming you soon again. Sunny greetings from Tenerife. Stefanie Dechert, PR

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Reviewed 3 August 2014

Overall I think the this hotel is the best in terms of the other spring hotels in Tenerife in terms of atmosphere however there are slight improvements in terms of rooms as they aren't renovated and the location isn't exactly central.Food wise it was ok but too oily and they could improve variety of food compared to if you try their sister hotel opposite the Vulcan hotel. My recomendation is if you go to try hiring a car as it goes a long way for us.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jlinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Public Relations Manager at Spring Arona Gran Hotel, responded to this reviewResponded 4 August 2014

Dear client, thank you for sharing your holiday experiences on Tripadvisor with other people. The hotel opposite the Vulcano calls Bitacora and we hope to see you again in a not too distant future at one of our Spring Hotels. Best wishes and sunny Greetings from Los Cristianos. Stefanie Dechert, PR

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Reviewed 2 August 2014

I have just returned from the Arona Gran having travelled with my husband and six year old twin boys, which I booked through Thomson. We arrived at the hotel at 9:30p.m. and check in was fast and efficient. We were given complimentary drinks upon arrival and also offered dinner. We had previously booked two twin rooms (as unfortunately the hotel do not have family rooms / interconnecting rooms) and I had contacted the hotel prior to our visit to request rooms next door, which we were given.

The rooms were clean and comfortable however are in need of updating. We paid slightly more and upgraded to a sea view, which I would highly recommend as the views are lovely. The staff were very friendly, especially the maids and the restaurant staff.

Having read previous reviews prior to my visit about the guests of the hotel being elderly and the lack of children, I was slightly concerned about travelling with my lively 6 year old children however could not understand these reviews as during our stay there were a lot of younger guests and children. This may be due to the fact that we travelled during school holidays.

There are two pools and a small paddling pool, one of the pools being adult only which I thought was a good idea. Regarding towels on sun beds, I never actually saw the hotel staff remove any towels which were left for long periods of time, however we never really struggled to find spare sun loungers.

The food was good and I thought that there was a good selection available.

The location of the hotel is good as it is tucked away at the end of the resort and in a quiet area away from the hustle and bustle of the resort although the surrounding area has been neglected with empty buildings etc. A short walk however takes you to the centre and it was lovely walking along the promenade to which you can gain access by a gate though the hotel.

We would return to the hotel but maybe when our children are grown up as the sleeping arrangements were not ideal with my husband having to sleep in another room unless the hotel can offer family rooms for 4 or interconnection rooms at some point.

The staff however made our stay extra special and in particular we received extra special service from Isobel on the entrance to the restaurant and also Olivia who is a waitress in the restaurant -so thank you. The boys will miss you :-)

Room Tip: It is worth paying slightly extra for a sea/pool view room and also the higher the better, although...
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Public Relations Manager at Spring Arona Gran Hotel, responded to this reviewResponded 3 August 2014

Dear Sharon, thank you very much for sharing your holiday experiences with other people on Tripadvisor. A room option for 2 adults and 2 small children would be a junior suite. If you want to have more information, just contact the hotel. Also you can find in our chain a family hotel which calls Bitacora. Have a look on our website, it is perfect for children. You are right, we have in the summer time more families due to the school holidays. During the Winter the hotel has a completly different clientele. Nevertheless we are very happy to see that you have enjoyed your stay at our Spring Arona Gran Hotel and we hope to see you again in one of our Spring Hotels. Sunny regards from Los Cristianos, Stefanie Dechert, PR

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Reviewed 2 August 2014

It's amazing . The rooms inside need a bit of work but , overall is great . The food is very good . But the deserts are AWESOME !!! :)
You can get free buses from close by to almost all the attractions in the area

Room Tip: ocean view rooms is the one you look for
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank DUMITRU S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Public Relations Manager at Spring Arona Gran Hotel, responded to this reviewResponded 3 August 2014

Dear client, thank you so much for your nice comment about our Spring Arona Gran Hotel. We are always happy to see that our clients have enjoyed their stay with us and we hope to have the pleasure of welcoming you soon again. Sunny greetings from Tenerife, Stefanie Dechert, PR

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Additional Information about Spring Arona Gran Hotel

Address: Avda Juan Carlos I, 38, 38650 Los Cristianos, Arona, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Arona > Los Cristianos
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Los Cristianos
Price Range: £106 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Spring Arona Gran Hotel 4*
Number of rooms: 391
Official Description (provided by the hotel):
The Spring Arona Gran Hotel, it's located in a privileged position on the seaside promenade, facing the island of La Gomera, offers spectaculars views of the bay and the old fishing port of Los Cristianos and is only 3 km from the golf course. ... more   less 
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Also Known As:
Hotel Arona Gran
Arona Gran Los Cristianos
Arona Gran Hotel Tenerife
Arona Gran Tenerife
Spring Arona Gran Hotel Tenerife/Los Cristianos

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