My boyfriend and I visited this hotel for the last week in July. We booked through Thomson and were expecting good things as it was a trusted brand. However, the booking process in itself was unprofessional. The lady who dealt with us was unprofessional (on her phone having an argument), but the male manager who I believe was new was fantastic. We were unsure of where to visit (if tenerife at all), as we had also looked at Majorca. Although the weather wasn't great when we visited (20 degrees and cloudy for 5/7 days) we still had a decent week overall.
The flight on the way there was decent and the staff were attentive, although again they were very unprofessional. The transfer was very good, and as a young couple we wanted to ensure that we felt safe, which we did. Upon arrival at the hotel we were promised champagne.... But we didn't receive any. It didn't matter, but this was the start of some false promises that Thomson had made.
The room was fabulous, very large and had everything you needed, although it was VERY frustrating to discover that if you booked directly through the hotel you could get your wifi in your room, a kettle plus other things, whereas by booking through Thomson you were ripped off having to pay for these extras plus the safe for €15. The prices weren't exhaustive, but as a 'package' deal, it would be good to have these extras included as there's many extras which you have to pay for which Thomson failed to mention upon booking. We did have a small ant problem in the room but upon informing reception they send someone to the room immediately to sort it out (I guess this happens when the balcony doors are left open).
The food overall was good. Although I'm not a very exotic eater, there was still food there that I liked. There was a roast every night (lamb, beef etc), chips, chicken, vegetables, freshly cooked food to order, and there was always ice cream for pudding. On a couple of evenings there was also a chocolate fountain which was nice. Lunch was very different, obviously catering for fewer people there was much less choice, and service slipped. However, again there was always pasta, chips etc and then ice cream and small buffet cakes for dessert. Breakfast on the other hand was amazing! The English breakfast was decent (although will never be proper English!), served with a few types of sausages, bacon, 3 way cooked eggs, beans, toast, plenty of bread, cereals, meats, fruit, tea/coffee and then water and orange juice was provided too. Breakfast was by far the best and the best value too. As a buffet, it served very well and as it was served over two hours it was never overly busy. The food overall was good, although perhaps sometimes a little too exotic for children, but then they try hard to cater for everyone.
The drinks weren't overly expensive, although we were careful with how much we bought over the week. At the end of the week you pay your drinks bill, so if you are not careful it could be much more expensive than anticipated, so remember to keep your receipts too! There is a convenient supermarket over the road which is great value- great for taking drinks on days out / on excursions.
The pool/ outdoor area was fab. The staff clearly work so hard to maintain the area and make sure that there are always things to do. There are 3 pools (one adult, one for playing and one for small children). Overall it worked well, but we were a bit frustrated by one lifeguard when we were 'told off' for having fun in one of the pools! Most of the staff ensured that you always had fun. Our definite favourite was 'aqua gym' at midday! The staff were so enthusiastic as it definitely got you socialising with many people and having a good laugh! The arona gran is definitely a very friendly hotel. The area was always clean and tidy outside and we never had a problem nipping for lunch and leaving our towels on the sunbirds for 20minutes.
Having booked with Thomson, we didn't want to sit by the pool all day everyday so we also booked a couple of excursions which the hotel also had to offer. As a young couple we decided to book with Thomson however. We went to Mount Teide which was a great experience but very expensive for a long journey (an hour and a half plus two hours waiting to go on the cable cars!) and the experience overall was very rushed! We also went to Siam park and Loro park which was good and we had a good time at both, and plenty of time. However, the day we went to Siam park, the free bus broke down and unfortunately we had to pay to get there and back (about €15 for both ways - which wasn't bad but a bit miffed that we had to pay for yet something else)!
We didn't see much of the hotel entertainment, although we did go in on our final night where we watched the dancers. It was good overall and good interaction, but a little cheesy overall. I think that the quality of the entertainment just didn't compare to the rating of the hotel. They had a pianist which was lovely in the evening and we often took advantage of the free wifi in the lobby and listened which was relaxing.
As a young couple, we did enjoy visiting the hotel. We visited at the start of the English summer holidays and it was not full of children, but not full of elderly people either. We seemed to get along with every age group there and everyone at the hotel was very pleasant and kind.
The cleaner in our room was fantastic - we didn't lose trust with the cleaner and she did a fantastic job too, not only cleaned but tidied two. She always made sure that you had everything you needed.
The staff at dinner were fabulous, although sometimes lacked attentiveness during lunchtime.
We never had a problem with the staff on reception- they always seemed very kind and helpful.
Although we felt safe booking through Thomson on our first holiday abroad together as a couple, we would definitely book direct next time as they overpriced us considerably and the extras always add up. Make sure that you check the hotel directly first - even though you think you may be saving a lot of money through Thomson (especially if booking last minute).
The price of £633 was quite expensive for 8 days before the holiday...... And especially as there are free taxi transfers, the hotel offers a great package in itself; book direct.
The flight on the way back was decent, although again hints of unprofessionalism!
A great holiday overall despite the clouds! Thank you Arona Gran!
- Official Description (provided by the hotel):
- The Spring Arona Gran Hotel, it's located in a privileged position on the seaside promenade, facing the island of La Gomera, offers spectaculars views of the bay and the old fishing port of Los Cristianos and is only 3 km from the golf course. ... more less
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- Also Known As:
- Hotel Arona Gran
- Arona Gran Los Cristianos
- Arona Gran Hotel Tenerife
- Arona Gran Tenerife
- Spring Arona Gran Hotel Tenerife/Los Cristianos