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Fletcher Hotel-Restaurant Nieuwegein-Utrecht
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Reviews (610)
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All reviewsbusiness hotelbusiness tripfriendly servicevery nice hotelwould stay here againfree parkingbig hotelrooms are comfortablemain roadbar and restaurantutrechtissueofficevillageminimumconcern
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Reviewed 29 November 2013

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureNieuwegein, Revenue Manager at Fletcher Hotel-Restaurant Nieuwegein-Utrecht, responded to this reviewResponded 15 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 November 2013

Great location for a stayover when in Netherlands for business (although the entrance is not that easy to find on a dark November night in the rain!). Check in was efficient; dinner was of good quality; room was very clean and functional; wifi worked well; breakfast acceptable.Very clean and functional - everything you need for a good business stopover.

  • Stayed: November 2013, travelled solo
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Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureNieuwegein, Revenue Manager at Fletcher Hotel-Restaurant Nieuwegein-Utrecht, responded to this reviewResponded 26 November 2013

Dear John W,

We are delighted with your positive experience.
Hope to see you soon in one of our Accor hotels and especially in our hotel.
We will order some " sun" !

Kind regards,
Mercure Hotel Utrecht Nieuwegein
Christine van Helmondt

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Reviewed 16 October 2013

This review is based on two one-night stays a few days apart. The check-in process was efficient, friendly and welcoming. The rooms were very comfortable and designed in the very modern Euro style common to other Mercure Hotels I have visited in Europe and South America. The beds were very comfortable and the rooms were clean and well cared for. The free wi-fi worked well. The "wellness center" had several cardio machines including an elliptical trainer, no weight machines, a small pool which is not large enough to swim laps (a failing at many hotels) and an excellent sauna. (I come from a part of the US populated by many Finns and Norwegians.) Hotel saunas seldom reach optimal temperatures (70-90 C) but this one was excellent. Breakfast was adequate. I am a vegetarian and choices were a bit limited (often the case). In particular there could have been more vegetables, cooked or raw. The orange juice, however, was freshly squeezed. I will definitely visit this hotel on future trips.

Room Tip: The back side of the hotel usually has quieter rooms.
  • Stayed: October 2013, travelled solo
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1  Thank Stephen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureNieuwegein, Revenue Manager at Fletcher Hotel-Restaurant Nieuwegein-Utrecht, responded to this reviewResponded 30 October 2013

Dear Stephen,

Thank you very much for the nice compliments!
We will share them with the staff members of the hotel.
Next time, please just ask for some vegetables at breakfast, we are happy to serve them to you.
Hope to see you soon at Mercure Utrecht Nieuwegein or in one of the other Accor hotels.

Kind regards,
Christine van Helmondt
Revenue Manager

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Reviewed 5 October 2013

I've stayed with Mercure at other locations and was always satisfied, Not this time. It took a very long time to check in. The desk attendant didn't seem to have a good grasp of the computer. We go upstairs to the room, the keys don't work. Go back downstairs, get new keys. There was a blood spot on the duvet cover, so when they came to change it, they took it off of the comforter, and the comforter itself had a HUGE yellow stain on it. We had dinner in the restaurant, and although the food was very good, we waited 1 1/2 hours, because they had misplaced our order. Service during breakfast was below average at best.

  • Stayed: October 2013, travelled on business
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Thank MonkeyinSilk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureNieuwegein, General Manager at Fletcher Hotel-Restaurant Nieuwegein-Utrecht, responded to this reviewResponded 14 October 2013

Dear guest,
Thank you very much for the feedback.
We apologize for falling short in these matters.
This is not the norm of our hotel.

Can you please contact me personally at H1164-gm@accor.com?
I would like to get in touch with you.

Kind regards,
Thea van de Meerendonk
General Manager

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Reviewed 22 September 2013

  • Stayed: September 2013, travelled on business
    • Value
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureNieuwegein, General Manager at Fletcher Hotel-Restaurant Nieuwegein-Utrecht, responded to this reviewResponded 4 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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