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“Good location and good value”

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The Richmond, Puducherry
Ranked #36 of 82 Hotels in Pondicherry
Reviewed 21 February 2012

This is a comfortable and clean, if somewhat tired, colonial-style hotel that has been renovated, but not very well.
Positives
1. Great location within walking distance of the Promenade (there is no beach at this point). It’s close to shopping and restaurants.
2. Good sized rooms with comfortable beds and bathroom.
3. Staff are friendly and very helpful and can arrange airport pickup and transfers.
4. Restaurant is small but has a pleasant ambiance with good lighting.
Negatives
1. Noise from work area above 3rd floor 1204 – there was pounding at 6:30 a.m. and noise through bathroom vent from workers above
2. Plastic faux wood flooring in the room is hardly in keeping with colonial style.
3. Breakfast – minimal selection and inefficient service. Yes you can order eggs, but they leave them sitting around until they get cold before they serve them. But they did go out and buy bananas when we asked for them at one breakfast.
4. Wifi not in room, but Ethernet is available

Room Tip: Avoid 1204. Some rooms have no outside windows.
  • Stayed: February 2012, travelled as a couple
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2  Thank DanoCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this reviewResponded 11 April 2012

Dear Valued Guest,

We thank you for your feedback on trip advisor.

We are pleased to note that you had appreciated on the ambience & friendliness of the staff.

We will take necessary action on improving the areas highlighted in your feedback.

We look forward to welcome you back at “The Richmond” Puducherry.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (240)
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170 - 176 of 240 reviews

Reviewed 16 February 2012

We went for a short trip to Puducherry, and decided to stay at Richmond. The location is perfect as its near to the Pondi Main Beach as well located near the shopping area but still its very serene. The staff is very helpful and well-mannered. The rooms were clean and all the basic amenities were already provided in the room. Simply Loved thier Morning Buffet.
Wish to stay again in future..Cheers !!!

Room Tip: For a couple, I would recommended to take their Standard Room !!
  • Stayed: January 2012, travelled as a couple
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Thank Indian_Nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this reviewResponded 12 April 2012

Dear Valued Guest,

We are pleased to note that you had appreciated our hotel location, Service & Breakfast.

I will certainly convey your comments to the team.
We look forward to welcome you back at “The Richmond” Puducherry..

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2012

Vacationed with family in December - lovely French ambience in this small yet pretty hotel.
We were here on the night that a cyclone hit Pondicherry.
We arrived in Pondicherry to a charming city but left after the cyclone had caused so much devastation to the buildings and general infrastructure.
I have subsequently read that the city recovered quite quickly - the human spirit is wonderful and condolences to those who lost loved ones.
The staff mopped and cleaned tirelessly throughout and even managed to serve Breakfast.
Compliments to them!
I will never forget the impact of our stay in Pondicherry. best wishes to everyone.

  • Stayed: December 2011, travelled with family
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1  Thank modoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this reviewResponded 11 April 2012

Dear Valued Guest,

We thank you for your Positive comment on trip advisor.

We look forward to welcome you back on your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2012

Our room was very nice and very comfortable but there was no hot water.Wifi only available in the lobby and we think that our email was hacked while we were there!Lots of staff hanging around doing absolutely nothing . Fine for a one night stay.

  • Stayed: January 2012, travelled as a couple
    • Value
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1  Thank oscar0734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this reviewResponded 11 April 2012

Dear Valued Guest,

We thank you for your comment on trip advisor.

We will take necessary action on improving the areas highlighted in your feedback.

We look forward to welcome you back on your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2012

Room was nice, bed I thought very comfatable and location is great. Price a little on the high side, but I guess it was high season, but for this sort of price I do expect wi fi in the bedroom which wasn't available. Staff, as other reviewers noted were not that knowledgable about transport options and when I did get a quote it was way over price (I found an agent around the corner over the canal who offered the same trip for R1000 less). Breakfast service was a little slow, staryed quite late and when they are full as when we stayed there were not enough tables and chairs to fit everybody at the same time, they should of had more then one guy responsible for setting it up. This space also doubles as a restaurant at night and one evening the noise was quite audible in the rooms

Room Tip: I notice one room on the ground floor next to the restaurant avoid it I imagine it would get noisy...
  • Stayed: January 2012, travelled as a couple
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Thank MrPaul50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this reviewResponded 18 January 2012

Dear Valued Guest

We thank you for sharing your experience from your recent stay on trip advisor.

I have made a note of your comments and we have initiated step to improve on our services.

I look forward to Welcoming you back at The Richmond Puducherry!

Warm Regards

Murali.K

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2011

Very nice boutique hotel at the heart of colonial Pondicherry. Rooms are very cozy and well decorated. Service is good as well. The staffs are very hospitable. The hotel is built within very small land area, but every effort has been made to give look of colonial structure, especially the wall in front of the restaurant. Additionally, it is very close to the beach and Shri Aurobindo Ashram.
Some points future travelers should know: a) Hotel staffs are unable to give the transport options to be in and around Pondicherry. b) Shower faucet doesn't work

Room Tip: Try to get a room facing the road e.g., 1210, 1212. You will get to see people with different cultur...
  • Stayed: December 2011, travelled with family
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Thank Debashis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this reviewResponded 18 January 2012

Dear Valued Guest

We thank you for sharing your experience from your recent stay on trip advisor.

I have made a note of your comments and we have initiated step to improve on our services.

I look forward to Welcoming you back at The Richmond Puducherry!

Warm Regards

Murali.K

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2011

This hotel is located in a very nice part of Pondy and is very nice inside. The rooms are quite nice and the lobby restaurant area, much like all of Pondy are very well kept. Usually I would rate a hotel like this higher but there were a few disappointing things that I think are important. Firstly the faucet in the shower would not always stay locked onto shower and would sometimes go to bath mode due to a lack at times of water pressure. Also the staff was not particularly knowledgeable about transport options out of Pondy or if they were, they were not very keen on sharing accurate info. That said I find that common with most Indians where you get a little wave towards a direction and not so much pinpoint directions. The final kicker though was the a lack of wifi in the rooms. I feel this is mandatory nowadays and I expect it at a hotel of this level. You can get wifi but only in the lobby.

Aside from that this hotel is a safe bet. Very close to the beach and action and very clean!

  • Stayed: December 2011, travelled with friends
    • Value
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1  Thank cozziad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this reviewResponded 18 January 2012

Dear Valued Guest

We thank you for sharing your experience from your recent stay on trip advisor.

I have made a note of your comments and we have initiated step to improve on our services.

I look forward to Welcoming you back at The Richmond Puducherry!

Warm Regards

Murali.K

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Richmond, Puducherry

Address: 12 Rue Labourdonnais Street | Near old Law college, Pondicherry 605001, India
Region: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#17 Family Hotel in Pondicherry
Price Range: £43 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Richmond, Puducherry 3*
Number of rooms: 14
Official Description (provided by the hotel):
The Richmond, Puducherry is the fifth property of The Residency Group of Hotels. The Richmond has 14 well appointed rooms with the following in-room facilities: 1.Tea/Coffee station. 2.Digital safe. 3.Well stocked Mini-bar. 4.Hair dryer. Location: Immediate proximity of the promenade beach. In the quiet French colonial quarter, Pondicherry is completely accessible from here. ... more   less 
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Also Known As:
Richmond Puducherry Pondicherry

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