I happened to book this hotel for my brothers who come to Chennai every year to stay in this hotel. This year also I booked for him over phone. When wanted to check in , the useless persons in the reception asked for passport copies of my brothers family. Fortunately, I was in Chennai at my home at that time to scan and send images of passports of all the three members and sent to the mail ID they had given to me (firstname.lastname@example.org) . Also I had CCed the mail to my brother. I waited patiently to check if the mail got bounced. But it didn't happen. So called my brother to confirm that he could very well get a hard copy from my mail. The untrained, illiterate, uneducated, uncultured, mannerless guys refused to check mail and get the hard copies and denied to check-in. My frustrated brother, booked Jayaram hotel where a warm welcome was given with good hospitality.
Seaside management should better think to avoid appointing pet animals for their booking counters. Being a professor in US my brother has alerted his colleagues, students, friends and family members NOT to choose this hotel when they stay in Pondy.The bitterest experience for a great professor in Pondy