We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good but not great” 4 of 5 bubbles
Review of Bonjour Bonheur Ocean Spray

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Bonjour Bonheur Ocean Spray
Ranked #15 of 73 Hotels in Pondicherry
Chennai (Madras), India
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good but not great”
4 of 5 bubbles Reviewed 1 June 2014

Pros :
Ambiance of the room and the infrastructure are great.
We loved the Jacuzzi.
Lot of activities to keep you engaged.
Courteous staff.

Cons:
Very patchy internet.
Food quality inconsistent. (Breakfast buffet is usually good).

Will I visit here again? Yes.

Room Tip: Higher floors have greater privacy.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Balaji_Pillai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, 9 June 2014
Greetings from BONJOUR BONHEUR Ocean Spray!!!

Thank you very much for sparing your valuable time for giving us feedback during your recent stay with us. At the very outset we would like to apologize for the inconvenience caused to you during your stay. I have noted your points of concern about the internet and the quality of the food.
We have discussed your feedback with the concerned department team members to avoid any recurrence of a similar experience in the future.
It is our constant endeavor to exceed guest expectation but seem to have fallen short of it this time we request you to take this as an isolated incident, rest assured; we shall ensure no such recurrences of this in future.
We would ensure that these gaps and lapses as experienced by you are strengthened and adequate measures taken to be consistent.
We look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

746 reviews from our community

Traveller rating
    248
    281
    124
    45
    48
See reviews for
353
166
5
72
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (274)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chennai
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 1 June 2014

We (Myself, my husband and my 4 year old son) stayed in a cottage/villa at Ocean spray from 28th May to 30th May. We checked in at 1pm and being a sunny day, we really look forward to good relaxation in the room. Within half an hour of check-in, we realised that the A/C was not effective and we complained. A technician came and mentioned that the A/c was under repair and it will be fixed in next half an hour. With my 4 year old son, we were sweating badly and they finished the job in ~1 hours time. We thought such things are bound to happen and were looking forward to a good holiday. However, that night at 1.30am when we were fast asleep, we realised that the A/c/fan/lights weren't working and it was suffocating only to realise that there was a problem with the touch-pad. As we called the reception, they respond by sending a technician after 30 mins. The technician checked and said that we had not inserted the key properly which was unbelievable as everything was working fine until 1 am and he went. With in 10 mins, when we wanted to switch off the light, the touch pad was again not working. Finally the technician came again and said he will do some temporary fixing and that it will be sorted the next day morning. The night's sleep was anyways disturbed. Next day as we went out to visit places, he specifically asked the hotel staff to get the touch pad fixed in our room. But when we came back post lunch at 2pm, we realised that the problem persisted and we were beyond frustrated. Despite complaints and patiently speaking to the staff, nobody took the responsibility to fix the problem. Finally that evening around 7pm, they shifted us to another room. By then, 1.5 out of 2 days were over. Mr. Vinoth from Front office promised to do something (offering discount etc) for the inconvenience caused. The next day at 12.30pm, when we were about to check off, one of the hotel staff called up and yelled saying when would we check out as it was beyond 12. We were extremely stressed and upon check out, Mr.Vinoth neither offered discounts nor was apologetic. Infact, he justified that he had provided a solution by moving us to another room as if he did favour to us and that we were staying for free. In all, a horrible experience! Although the property is good, the entire experience was bad given the bad service and unaccountable/unfriendly staff at Ocean spray! Definitely do not recommend if you want to have a relaxing/pleasant stay

Room Tip: Irrespective of the rooms you stay in, the service levels are poor
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Swetasan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, 9 June 2014
Greetings from BONJOUR BONHEUR Ocean Spray!!!

Thank you very much for sparing your valuable time for giving us feedback during your recent stay with us. At the very outset we would like to apologize for the inconvenience caused to you during your stay. I have noted your points of concern about the touch pad and the AC complaint.

We have discussed your feedback with the concerned department team members to avoid any recurrence of a similar experience in the future.
It is our constant endeavor to exceed guest expectation but seem to have fallen short of it this time we request you to take this as an isolated incident, rest assured; we shall ensure no such recurrences of this in future.

We would ensure that these gaps and lapses as experienced by you are strengthened and adequate measures taken to be consistent.

We look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 26 May 2014

Good ambiance and resources with very less hospitality at exorbidant price.Staff are looking really unhappy. There is lot of quarrel among them which is well showcased to guests.Frequent power cuts, WIFI for the name sake.

  • Stayed May 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ur_summii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, 29 May 2014
Greetings from BONJOUR BONHEUR Ocean Spray!!!

Thank you very much for sparing your valuable time for giving us feedback during your recent stay with us. At the very outset we would like to apologize for the inconvenience caused to you during your stay. I have noted your points of concern. We have discussed your feedback with the concerned department team members to avoid any recurrence of a similar experience in the future.
It is our constant endeavor to exceed guest expectation but seem to have fallen short of it this time we request you to take this as an isolated incident, rest assured; we shall ensure no such recurrences of this in future.
We would ensure that these gaps and lapses as experienced by you are strengthened and adequate measures taken to be consistent.
We look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chennai
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 22 May 2014

Stayed for two days with family. Very nice ambience as if the Whole property floats on water. My kids had excellent moments cherishing during the stay. Food and service was also good. A great get away stay for families.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sheaben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, 27 May 2014
Greetings from BONJOUR BONHEUR OCEAN SPRAY!!!

Thank you very much for sparing your valuable time for giving us feedback on the hotel and appreciating the service provided to you during your stay
It is our constant endeavor to exceed guest expectation. We would like to bring to your attention that we are continuously upgrading our product to ensure a high standard for travelers like yourself and your feedback is important to ensure that.
Once again we would like to thank you for constructive feedback and we look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

I had being here twice one through my company and second time with family. One of the best resorts I have stayed in a long time. Actually after my company trip I decided thats its worth for my family to stay there. Good staff, spacious in terms of surroundings, clean and good amenities for the family to spend time inside the resort. Yes bit high on price but thinking about the amenities and room structures, one time pay would be worth here.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bhavin0180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, 22 May 2014
Greetings from BONJOUR BONHEUR OCEAN SPRAY!!!

Thank you very much for sparing your valuable time for giving us feedback on the hotel and appreciating the service provided to you during your stay
It is our constant endeavor to exceed guest expectation. We would like to bring to your attention that we are continuously upgrading our product to ensure a high standard for travelers like yourself and your feedback is important to ensure that.
Once again we would like to thank you for constructive feedback and we look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 May 2014

Very nice place for a perfect weekend. I was staying in lake view room in the peak summer. When you come to balcony you will have wonderful lake view. In the night it was very pleasant to sit out with noises of diving fishes in the lake.

High class swimming pool with private zone and a small water falls in the pool is an extra advantage. They have independent vilas also for the family in the lake.

Except the fish smell when you just come out of your room, everything was very very nice.

Room Tip: You can choose lake view room if you are couple. If you are travelling with family choose vila. If...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vnscit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, 22 May 2014
Greetings from BONJOUR BONHEUR OCEAN SPRAY!!!

Thank you very much for sparing your valuable time for giving us feedback on the hotel and appreciating the service provided to you during your stay
It is our constant endeavor to exceed guest expectation. We would like to bring to your attention that we are continuously upgrading our product to ensure a high standard for travelers like yourself and your feedback is important to ensure that.
Once again we would like to thank you for constructive feedback and we look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai
2 reviews
5 of 5 bubbles Reviewed 18 May 2014

It is really superb all over , quite big pool , nice place to enjoy with friends and relations,excellent architect work and lighting rox, It will be the best with FRIENDS. there is also free internet .
its superb all over

Room Tip: bermudas, open jaccuzi rooms.
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Padma123Chennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, 22 May 2014
Greetings from BONJOUR BONHEUR OCEAN SPRAY!!!

Thank you very much for sparing your valuable time for giving us feedback on the hotel and appreciating the service provided to you during your stay
It is our constant endeavor to exceed guest expectation. We would like to bring to your attention that we are continuously upgrading our product to ensure a high standard for travelers like yourself and your feedback is important to ensure that.
Once again we would like to thank you for constructive feedback and we look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Pondicherry hotels
9.2 mi away
Club Mahindra Puducherry
Club Mahindra Puducherry
#14 of 73 in Pondicherry
4.0 of 5 bubbles 836 reviews
13.3 mi away
The Windflower Resort and Spa Pondicherry
11.3 mi away
The Sunway Manor
The Sunway Manor
#9 of 73 in Pondicherry
4.0 of 5 bubbles 564 reviews
Show Prices
Show Prices
Show Prices
9.6 mi away
The Promenade
The Promenade
#8 of 73 in Pondicherry
4.0 of 5 bubbles 1,056 reviews
10.0 mi away
Palais de Mahe
Palais de Mahe
#1 of 73 in Pondicherry
4.5 of 5 bubbles 463 reviews
9.9 mi away
Accord Puducherry
Accord Puducherry
#16 of 73 in Pondicherry
4.0 of 5 bubbles 577 reviews
Show Prices
Show Prices
Show Prices

Been to Bonjour Bonheur Ocean Spray? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bonjour Bonheur Ocean Spray

Property: Bonjour Bonheur Ocean Spray
Address: 7, 8, 9, East Coast Road | Majakuppam, Tamil Nadu, Pondicherry 604303, India
Region: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Pondicherry
#5 Spa Hotel in Pondicherry
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Bonjour Bonheur Ocean Spray 4*
Number of rooms: 105
Official Description (provided by the hotel):
Conceived as Pondicherry by the French and affectionately known as 'Pondy', the city has its conspicuous French connection. Away from the hustle bustle of the metro's, this quiet little town offers the peculiar mustard-yellow colonial heritage buildings, virgin beaches, a medley of cuisines, the quaint spiritual wave and the alluring art. Here, soaked in the whiff of the Bay of Bengal and stationed in the ripples of its own beautiful man-made lake, Ocean Spray grasps the enchantment and the intimacy in its own breath.   Bonjour Bonheur Ocean Spray Resort showcases the nature at its best. The Majestic grandeur architecture overlooks the overwhelming swimming pool with the sound of the gushing cascades and the smoldering view of the sky. Interiors reflect the warmth of its aristocratic ambiance. Villas with private swimming pools provide an exclusive composition. One of its kind night club quenches the thirst of the night life birds. The mesmerizing experience of candle light dinner on the boat in the lake is just meant for those special romantic moments. Statuesque trees give the unmistakable view from the esplanade. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com and Agoda so you can book your Bonjour Bonheur Ocean Spray reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bonjour Bonheur Ocean Spray Hotel Pondicherry

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing