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“Mano is really rude”

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Kailash Guest House
Ranked #45 of 150 Pondicherry B&B and Inns
Newquay, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Mano is really rude”
Reviewed 20 August 2013

We contacted the Kailash guest house directly by email to asked originally for prices for A/C and Fan. We decided to take a fan double room, their most basic which was a reasonable price. As Mano was quick to respond we asked them to confirm the booking by email and i asked if they need any more details i.e passport to hold it and told them we will be arriving by bus and will be there around 5 maybe later. we we're told it was confirmed and they look forward to seeing us later.
When we arrived Mano first of all didn't acknowledge the booking then after a minute he said it was never confirmed. I naturally got frustrated but there was little point in standing there wasting our time as the room had gone.
Anyway though you should know don't take there word for it.

  • Stayed August 2013, travelled as a couple
    • Service
Helpful?
3 Thank Eleanor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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81 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 July 2013

We had such a lovely time at this guest house- the owner is really sweet and so helpful. The service really makes this guesthouse special.

There is a nice communal area with a computer- however the only thing I would say is there could be wifi. But apart from that is was great!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank LottieHume
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kampala, Uganda
Level Contributor
406 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
Reviewed 26 June 2013

Pleasant, self contained rooms, at reasonable rates. Friendly staff, and a nice common area. Decent enough, and free, internet.
My room did not have AC, which was a bit tough during the hot summer I was here.

The beds are a bit narrow.

Room Tip: Get a room on the top floor.
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  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank MastaBaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Med
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 June 2013 via mobile

Our stay was simply unpleasant. First of all the manager/owner was the most rude, un friendly person in India. We endded up there for a lonely planet recommendetion, at the moment we arrived this man suddenly changed the price and now was more expensive than the book by double( which has been very accurate) as soon as we get into the room this man told is that the AC was already set up and we couldn't change it, then we had a huge fight with him because we were washing some clothes in the room and for him in his hotel the bathroom was only for showering. And the second and worst of all!! At night probably 9 PM we wanted some hot water for coffe and he said that it wasn't possible because the kitchen was close!!! Which was obviosly a lie! Don't stay at this place seriously the worst place ever!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 April 2013 via mobile

Very nice rooms, very clean. Including the linnen en towels. The staff is very helpful if you have any questions or want fresh towels. They also offer to clean the room every day.

We slept perfectly. Only downside were the rock hard and to big cushions.

On our laundry day there was a strike so we had no other option then wash our clothes ourselves. We didn't mind to do it but had a bit of trouble with the staff about were to dry our clothes. There is not enough space for drying laundry, unlike the lonely planet says.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank JorenFrielink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
70 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 15 March 2013 via mobile

We booked this guesthouse from the reviews and also lonely planet. Yes, I understand its a budget priced room, but it was pretty grim. At check in the young boy said the owner / manager would be in later. He didn't know the wifi code, but showed us the room. Room 5 is just about big enough for two single beds and that's it. It had 2 small skylights that were blocked with polystyrene tiles and packing tape. A small bathroom, but we did have air conditioning. We wanted to speak to the person in charge but were told he would be in later, later. We did want to ask him some questions and the other person working couldn't help us. When we came back after the day we went to the onsite cafe / bar which is massive and very beautiful compared to the rooms. We managed to get a drink, then nothing more.
We have stayed in all kinds of accommodation in India but would not come back and stay here.

Stayed March 2013, travelled as a couple
Helpful?
7 Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 March 2013

I had spotted the place on my first visit to Pondicherry with friends. We (me and friends) decided to stay here on our second visit, since the place seemed nice and worthwhile. We arrived early because that was the timing of our bus. Once we got to the place, after waiting for 1 hour, I was connected to the apparent manager (who was not available in person) via a phone. He rudely claimed that no reservations were made in my name. And this hotel had made three calls to my friend confirming the reservation the previous day. After some looking around, I found my name in the hotel register. After another call to the person, he tells me "Hotel check-in is at 12, you come at 11 30". This is the attitude of this person, who expects his customers to arrive on his time (or maybe because we are Indians and all other reservations were from foreign travelers - so we did not matter). He could have simply charged for another day by informing us. We skipped the hotel. Will never visit again.

  • Stayed March 2013, travelled with friends
    • Service
Helpful?
7 Thank DHB_1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kailash Guest House

Property: Kailash Guest House
Address: No 43 Kailash Guest House Vysial Street, Pondicherry 605001, India
Region: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Hotel Style:
Ranked #45 of 150 B&Bs / Inns in Pondicherry
Price Range (Based on Average Rates): £
Number of rooms: 10
Official Description (provided by the hotel):
Double A/C room - Rs. 1500 per night Double non-A/C room - Rs. 1250 per night Single A/C room - Rs. 1000 per night Single non-A/C room - Rs. 900 per night ... more   less 

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