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“Excellent resort for a quiet outing”
Review of Le Pondy

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Le Pondy
Ranked #9 of 83 Hotels in Pondicherry
Certificate of Excellence
Reviewed 16 May 2014

We stayed in the lake view room for 2 nights between May 14-16, 2014. The rooms are very clean and excellent with a king sized bed. The staff are very friendly and accommodating. Pool was also very clean and inviting. As mentioned by others, the resort has a private beach and kids playing area. Strangely, timings for the beach is 6am to 6pm. We opted for breakfast/dinner as part of our package. Food was excellent and well prepared, however houseflies during breakfast killed the appetite. The room comes with a lcd tv, small fridge, kettle, safe, hair dryer, shampoo, shower gel and 2 bottles of Bisleri. Swimming pool was closed for maintenance on our 2nd day at the resort but they compensated by providing a private pool (smaller one at a villa) exclusively for us. Service at the resort was top notch and the staff deserve recommendation for their attitude. The resort may appeal to people looking for a quiet getaway but not to those who like it loud. The resort did not have any kind of entertainment (such as bon fire, fireworks) and the place was super quiet. Since we had an infant with us, we preferred the quiet environment. Overall, would recommend this place to anyone.

Room Tip: Dinner is pretty good at the restaurant. If you don't want to shuttle between the city and resor...
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  • Stayed: May 2014, travelled with family
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1  Thank Vivkrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePondypondicherry, General Manager at Le Pondy, responded to this reviewResponded 6 June 2014

Dear Guest

It was a pleasure to have you staying with us and I would like to sincerely thank you for taking the time to write a review on your stay.

I am glad to hear that you enjoyed our hospitality, food, pool villa and facilities and liked the ambiance and location of the resort.We express our gratitude towards your comments about the service of our staff and thank you for recommending our resort to others.

The entire team at Le Pondy is looking forward to welcoming you back very soon.

Arun Raghavan
General Manager
09585551301 | gm@lepondy.com

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Reviewed 12 May 2014 via mobile

We had a food time at least pondy for 4 nights. Got upgraded from luxury villa to presidential villa. Later found that no major difference except an additional living room space. The villa was very nice and children loved the in house pool. Evenings were pleasant with sea breeze and mornings were warm. Beach was maintained very clean by le pondy folks. Outsiders at the resort during evening can be a nuisance though we did not face any issue except one day where film shooting was done on the beach. Food is average, had variety but seemed to lack freshness and simplicity. Service was average and place is run by junior folks still learning the tricks of their trade. Massage was very good at the spa. Headed out one evening to main pondy town and decided to not venture out again due to construction work. Relaxed reading, swimming and beaches in the evening. Good trip overall and would recommend if you enjoy not doing anything in your holiday except relaxing.

Stayed: April 2014, travelled with family
2  Thank SatishI77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePondypondicherry, General Manager at Le Pondy, responded to this reviewResponded 6 June 2014

Dear Guest

It was a pleasure to have you staying with us and I would like to sincerely thank you for taking the time to write a review on your stay.

I am glad to hear that you enjoyed the private beach, swimming pool and liked the ambiance of the resort. We have also noted your suggestions and very strong and positive steps will be taken to see that the property is elated to your expectations.

We thank you for recommending our resort to others and the entire team at Le Pondy is looking forward to welcoming you back very soon.

Arun Raghavan
General Manager
09585551301 | gm@lepondy.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

it's a greereat place for perfect family getaway,we were there for two days ,if you are in pondy,dont miss to go to le pondy.fentastic service.Rooms are spacious and always kept clean.
we liked this place and like to go there again........

Room Tip: go for first floor room for better view.......
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  • Stayed: May 2014, travelled with family
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Thank mailraghu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePondypondicherry, General Manager at Le Pondy, responded to this reviewResponded 6 June 2014

Dear Guest

Firstly, please accept our sincere appreciation for choosing Le Pondy.

On behalf of all at Le Pondy, I wish to thank you immensely for taking the time to write a review on TripAdvisor and to convey such gracious comments. We are extremely happy to note that we were able to meet your expectation of a memorable holiday and you were able to take home wonderful memories.

We look forward to welcoming you to Le Pondy again for your next holiday.

Arun Raghavan
General Manager
09585551301 | gm@lepondy.com

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Reviewed 7 May 2014

Loved the stay at this wonderful property. Courteous staff, clean rooms, lovely swimming pool (may it was more lovey because of summer). It almost had a private beach with almost no local crowd. Kids had wonderful time at the games center with Foosball, Table Tennis and Snooker tables around.

Room Tip: If you enjoy running on the beach, don't go towards the city side as it not that clean.
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  • Stayed: May 2014, travelled with family
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Thank saditya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePondypondicherry, General Manager at Le Pondy, responded to this reviewResponded 10 May 2014

Dear Guest,

Thank you for staying at Le Pondy and for sparing your valuable time to share your feedback on TripAdvisor.

We are delighted to know that you liked your stay with us. Your comments is what motive me & my entire team to make your stay pleasant during your every visit to Le Pondy.

My team and I would be happy to facilitate it, and look forward to welcoming you at Le Pondy soon

Arun Raghavan
General Manager
09585551301 | gm@lepondy.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

On a tour of India, with my daughter, through Indus Travel of Richmond, B.C., Canada and Hi Tours of India.
Fly to Chennai and drive to Pondicherry which is a 2.5 - 3 hour drive. Checked into Le Pondy on Feb 2 with check out on Feb 8, a six night stay. The front desk clerk welcomes us to the resort and immediately follows with that they have a problem with our reservation. They have a big function (Indian wedding) and want to move us on the last night to a downtown hotel, they wanted to take us to the hotel to take a look & they would arrange all of our move. I advised I had no desire to move downtown and disrupt our stay. I advised that I booked this "beach resort" months ago and we have a confirmed reservation. The clerk was quite insistent that they would take me downtown to look at the hotel. At this point he was joined by another gentleman, who did not identify himself, and I was later to learn was the resort manager, Arun Raghavan, I said I paid for a beach front resort and I that I was not moving downtown. The clerk said they have been trying to contact us through Hi Tours which is not true because I talked to Hi Tours a couple times in the previous couple days & they never mentioned any problems with my reservation. I thought I put an end to my moving by telling both of these people that I was not prepared to move. The next day I had another conversation with the front desk manager and the guest services executive who both tried to arrange for me to look at the downtown hotel and commit to moving on the last night, told them both absolutely not and said I did not want to discuss the matter further. I thought that was finally the end of the issue, it was not. On the third day my daughter, who was obviously upset, came to get me at the pool to say that they were asking us to move again. I immediately went to the lobby and demanded to see the front desk manager and the resort manager. I confronted the resort manager, Mr. Raghavan, and pointedly told him that he had totally upset my daughter & myself with his aggressive efforts to have us move despite telling him on the first day that I was not going to move. I said that I had a confirmed reservation & by law I did not have to move and if he wanted to force the issue he could get the police down to the resort & evict me! He said that would not be necessary and I again and for the last time emphatically told him that I did not wish to hear about the move again and asked him if he understood, he advised he did and fortunately I did not hear about it again. His actions really ruined our first three days at the resort and created a lot of discomfort and stress for both my daughter & I, to the point that, upon my return to Canada, I contacted their corporate office, The Joy's Resorts & Hotels, for reimbursement of those first three days at Le Pondy. There is absolutely no justification for a guest at a resort to be treated in the manner in which we were treated by this manager. When I told him no on the first day that should have been the end of it, and to then sic his staff on us was just reprehensible.

I was left with the distinct impression that the resort management valued their Indian guest over their foreign travelers.

The response from Le Pondy's corporate office, on my concerns, took over a month and what they offered was that they would like to make it up to me for my discomfort and did acknowledge their managers bad behaviour by extending me a 02 nights & 03 days complimentary stay at their resort on my next visit. REALLY!! Had to read it twice because I thought they were joking!!

I replied if they had taken the time to look at my address and that by living on the west coast of Canada the chances of me travelling to India to take advantage of their disingenuous offer was pretty remote. But I suspect that they were very aware of my residence and made the offer with the knowledge that they would not have to come through. Good management practices? I guess it is with the Joy's Resorts & Hotels. It seems that the attitude of management in the resort is a reflection of the corporate level.

From reading another review it seems that my experience is not unique as the astounding review of the guests from Russia seem to highlight the managements disdain for foreign tourists.

Because of my experience I cannot in good faith recommend that any foreign traveler try their luck at Le Pondy. It is a shame because the resort, visually, is a very nice one and we met some very good staff, but we just cannot discount our treatment.

  • Stayed: February 2014, travelled with family
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6  Thank Bryan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePondypondicherry, General Manager at Le Pondy, responded to this reviewResponded 5 June 2014

Dear Guest

Thank you for writing a comprehensive review about your stay at Le Pondy.

First of all let me apologize again for trying to shift to another hotel on the last day of your stay.

We have tried to shift you to a downtown hotel including transfers because we were worried and concerned about your privacy and comfort as this wedding was a big one and when family and friends reunite there will be lot of entertainment programmes and functions which could be a disturbance for you and we never wanted your last day at to resort to be a bad one. Sometimes things done with good intentions will back fire and the same happened here too. When you have told your intention to stay back at out Resort we have made a separate team only for you and your daughter to ensure you get the best service.

We have lot of guests from India and abroad and we treat everyone equally and provide all our guests the best service.

Once again I apologize for any inconvenience caused by me.

Arun Raghavan
General Manager
09585551301 | gm@lepondy.com

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Reviewed 5 May 2014

I had booked a pool villa for me and two of my friends in July 2013 for two nights. The room was perfect, neat and clean but the pool would be the most favorite section of the villa. The privacy we got in the villa helped us relax and enjoy our holiday to the max. The hotel opens to a beach which was clean and not at all crowded. The hotel property is extremely beautiful. The buffet spread available during the morning breakfast is extensive and very tasty. Staff is extremely courteous. Would love to go there again.

  • Stayed: July 2013, travelled with friends
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Thank gitanjali m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePondypondicherry, General Manager at Le Pondy, responded to this reviewResponded 10 May 2014

Dear Guest,

Thank you for your most generous and motivating feedback of your stay with us. We hope that we continue to give you delightful experiences in future also.

We are delighted to know that you liked our private pool villa & you enjoyed to your best, we have also noted that you liked our breakfast buffet spread. Your word of appreciation have been conveyed to the concerned departments.

Looking forward to the pleasure of welcoming you here again.

Arun Raghavan
General Manager
09585551301 | gm@lepondy.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

I had my lunch with colleagues at this place on 30 April 2014. The buffet spread was very good. The staff were very pleasant and cooperating. I felt like staying at this place. I might do this next time. Best place for a vacation.

Room Tip: Go for the buffet at leisurely pace.. it is good..
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  • Stayed: April 2014, travelled on business
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Thank BKDRaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePondypondicherry, General Manager at Le Pondy, responded to this reviewResponded 10 May 2014

Dear Guest,

Thank you for taking the time to share your feedback through TripAdvisor.

We are delighted to know that you enjoyed our restaurant services& the food during your visit to Le Pondy.

We look forward to the pleasure of your continued visits and this visit we want you to stay with us & provide us the opportunity to serve you during your stay also.

Arun Raghavan
General Manager
09585551301 | gm@lepondy.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Pondy

Address: No.3,Lake View Road,Pudukuppam | Nallvadu Post, Pondicherry 605007, India
Region: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Pondicherry
#3 On the Beach Hotel in Pondicherry
#4 Luxury Hotel in Pondicherry
#6 Business Hotel in Pondicherry
#6 Romantic Hotel in Pondicherry
Price Range: £77 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Pondy 5*
Number of rooms: 70
Official Description (provided by the hotel):
Le Pondy, situated at Pondicherry is a premium leisure resort beautifully lounged at an estuary between Chunnambar River and the Bay of Bengal. Le Pondy celebrates Pondicherry in all its true sense - the spirit, the architecture and the revelry. Pondicherry is one of the most popular tourist destinations in South India. It is also known as The French Riviera of the East. ... more   less 
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Also Known As:
Le Pondy Hotel Pondicherry

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