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Reviews (1,190)
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All reviewspool villaprivate beachlake view roompresidential villaglass bridgevisited leopen bathroomclean beachprivate accessparadise beachbeautiful resortpool sideapproach roadmain citykids play areanice poolthe cottages
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Reviewed 21 May 2014 via mobile

End of may, it starts.getting hot in pondicherry, however the resort le pondy is placed at the outskirts of puducherry. A vast area with a well maintained resort, was our second trip with our three year old and friends. Greenery, plants, sea breeze ; never made us feel the heat.
We booked their luxury pool villa's...a pvt pool to self, at an amazing price...service was impeccable, great chief, and gud food (although south indian only,naturally). Not to forget the newly added kerela ayurvedic massage. It was indeed a treat to be taken...at a cost effective trip with frnds.

Stayed: May 2014, travelled as a couple
2  Thank 405nehab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePondypondicherry, General Manager at Le Pondy, responded to this reviewResponded 6 June 2014

Dear Guest,

Thank you for staying at Le Pondy and for sparing your valuable time to share your feedback on TripAdvisor.

We are glad to know that your stay with us was on par with your expectations and that you enjoyed the comfort of pool villas. We are also happy to note that you liked the culinary delicacies and hospitality provided by our team members. Your appreciation of the resort is very encouraging and will inspire us to achieve greater heights of excellence.

The team and I, look forward to welcoming you back to Le Pondy.

Arun Raghavan
General Manager
09585551301 | gm@lepondy.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

“Beautiful... but beware!! Things can go wrong at any time.”

Pending review
I am writing this review after my second trip to this hotel. The first time I went, I was struck by how beautiful the property was... our AC however conked in the evening, and Maintenance came and took a look at it. It conked again in the middle of the night.... and we could not sleep. Next day was spotted by visits from maintenance.. and while Ms. Satya (GRE) was very nice in her behaviour, our rooms were only changed at 11 PM (yes PM) when we had to leave the next morning. We are reasonable people... and understand that these things happen. So I promised to come back once more and THEN write a review.
2nd time: Here is the unbiased complete truth.

1. The property is beautiful. Breathtaking, even.
2. Rooms are clean and spacious.
3. Food is average.. the buffet spread has a lot of items.. but not much to choose from (the discerning traveller will understand this comment).
4. The staff is courteous and friendly, especially the restaurant staff... especially Ganesh and his supervisor, Jibin.

HOWEVER...

There was a rat in the room. We called Housekeeping, they came and shooed it out. And laid traps all around the window. (No call from anyone with an apology or anything, no offer to change the room).

We laughed about it and.... went to sleep... and ... THE AC CONKED. We called Maintenance in the morning, again they insisted it was ok. We told the Front Desk that we were NOT interested in a repeat of the last visit, and they shifted us to another room, where... WAIT FOR IT... the lights were all NOT working. We asked what the point was... and they offered us a twin room instead. Yeah right, a couple travelling for a long weekend, of course they want a twin room, what ARE you, nuts????? We refused, and the Maintenance guy finally repaired the circuit in the new room, narrowly missing electrocuting himself in the process.

It was almost 10 pm at this time, and we went for dinner. We met the Duty Manager who laughed with us about our travails.. and we checked out next morning.

The thing is.. we are "nice people"... BUT, if you give someone a complimentary rat in their room, and give them a malfunctioning AC twice in a row... and give them TWO bad rooms in the same trip, it takes more than words to apologise. There was NO show of apology or anything from the hotel for ruining a night's sleep and half of the other day while we sat waiting for repairs to be finished in our "new" room. Effectively half our holiday was ruined.

So yes, this is probably the prettiest hotel in Pondicherry. But if you are going to relax, DON'T. You will come back feeling frustrated and cheated.

Room Tip: Ask 153 times if the AC works.
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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6  Thank Ishani M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePondypondicherry, General Manager at Le Pondy, responded to this reviewResponded 6 June 2014

Dear Guest

Many thanks for taking your valuable time to write this review.

Le Pondy takes very seriously its commitment to meeting guests’ expectations. It is unfortunate that we fell short on both occasions. I have acknowledged your comments regarding the inconvenience you have experienced during your stay.

Please rest assured that a necessary corrective action has been taken to avoid the recurrence of such incidents in the future and we do apologize for all the hassle you had to go through.

Thank you again for your review and we do hope you will give us another chance to welcome you back to Le Pondy.

Arun Raghavan
General Manager
09585551301 | gm@lepondy.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

We stayed in the lake view room for 2 nights between May 14-16, 2014. The rooms are very clean and excellent with a king sized bed. The staff are very friendly and accommodating. Pool was also very clean and inviting. As mentioned by others, the resort has a private beach and kids playing area. Strangely, timings for the beach is 6am to 6pm. We opted for breakfast/dinner as part of our package. Food was excellent and well prepared, however houseflies during breakfast killed the appetite. The room comes with a lcd tv, small fridge, kettle, safe, hair dryer, shampoo, shower gel and 2 bottles of Bisleri. Swimming pool was closed for maintenance on our 2nd day at the resort but they compensated by providing a private pool (smaller one at a villa) exclusively for us. Service at the resort was top notch and the staff deserve recommendation for their attitude. The resort may appeal to people looking for a quiet getaway but not to those who like it loud. The resort did not have any kind of entertainment (such as bon fire, fireworks) and the place was super quiet. Since we had an infant with us, we preferred the quiet environment. Overall, would recommend this place to anyone.

Room Tip: Dinner is pretty good at the restaurant. If you don't want to shuttle between the city and resort at night for breakfast, I would recommend opting for the Breakfast + Lunch/Dinner package.
  • Stayed: May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
1  Thank Vivkrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePondypondicherry, General Manager at Le Pondy, responded to this reviewResponded 6 June 2014

Dear Guest

It was a pleasure to have you staying with us and I would like to sincerely thank you for taking the time to write a review on your stay.

I am glad to hear that you enjoyed our hospitality, food, pool villa and facilities and liked the ambiance and location of the resort.We express our gratitude towards your comments about the service of our staff and thank you for recommending our resort to others.

The entire team at Le Pondy is looking forward to welcoming you back very soon.

Arun Raghavan
General Manager
09585551301 | gm@lepondy.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014 via mobile

We had a food time at least pondy for 4 nights. Got upgraded from luxury villa to presidential villa. Later found that no major difference except an additional living room space. The villa was very nice and children loved the in house pool. Evenings were pleasant with sea breeze and mornings were warm. Beach was maintained very clean by le pondy folks. Outsiders at the resort during evening can be a nuisance though we did not face any issue except one day where film shooting was done on the beach. Food is average, had variety but seemed to lack freshness and simplicity. Service was average and place is run by junior folks still learning the tricks of their trade. Massage was very good at the spa. Headed out one evening to main pondy town and decided to not venture out again due to construction work. Relaxed reading, swimming and beaches in the evening. Good trip overall and would recommend if you enjoy not doing anything in your holiday except relaxing.

Stayed: April 2014, travelled with family
2  Thank SatishI77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePondypondicherry, General Manager at Le Pondy, responded to this reviewResponded 6 June 2014

Dear Guest

It was a pleasure to have you staying with us and I would like to sincerely thank you for taking the time to write a review on your stay.

I am glad to hear that you enjoyed the private beach, swimming pool and liked the ambiance of the resort. We have also noted your suggestions and very strong and positive steps will be taken to see that the property is elated to your expectations.

We thank you for recommending our resort to others and the entire team at Le Pondy is looking forward to welcoming you back very soon.

Arun Raghavan
General Manager
09585551301 | gm@lepondy.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

it's a greereat place for perfect family getaway,we were there for two days ,if you are in pondy,dont miss to go to le pondy.fentastic service.Rooms are spacious and always kept clean.
we liked this place and like to go there again........

Room Tip: go for first floor room for better view.......
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mailraghu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePondypondicherry, General Manager at Le Pondy, responded to this reviewResponded 6 June 2014

Dear Guest

Firstly, please accept our sincere appreciation for choosing Le Pondy.

On behalf of all at Le Pondy, I wish to thank you immensely for taking the time to write a review on TripAdvisor and to convey such gracious comments. We are extremely happy to note that we were able to meet your expectation of a memorable holiday and you were able to take home wonderful memories.

We look forward to welcoming you to Le Pondy again for your next holiday.

Arun Raghavan
General Manager
09585551301 | gm@lepondy.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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