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Accord Puducherry
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Reviews (706)
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All reviewsbusy junctionswimming poolbreakfast spreadbusiness tripbusiness hotelvalue for moneyin room diningroom serviceheart of the citycourteous staffmorning breakfastbuffet lunchrooms are spaciouscomfortable staytravel deskexcellent hotelexcellent hospitality
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Reviewed 14 January 2013

We planned for a family trip to Puducherry. We searched a lot of B@B inns and hotels in Puducherry and finally zeroed in on this hotel with slight hesitation (after reading mixed review in Trip Advisor). We were enthralled by the service and courteousness shown by the hotel staff and it turned out that all negative reviews about this hotel are untrue (or may be they bettered). The rooms were clean and spacious. The facilities in the room were great. Our 13 month old kid too enjoyed the stay and didn't miss home any time. We visited all tourist places around and hence were kind of going in and out of the hotel very frequently. The valet guy offered help to park out car and help with our luggages every single time without a frown on his face. We stayed for 3D2N. The buffet breakfast and lunch had vast varieties and were delicious too. We would not hesitate to book this hotel again if we visit puducherry again.

Room Tip: Pool facing rooms are good.
  • Stayed: January 2013, travelled with family
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Thank RamKishoreK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
accord p, Front Office Manager at Accord Puducherry, responded to this reviewResponded 24 March 2013

Dear Mr. Ramkishore,

Thanks for the comment on our service. It gives an extra mile to serve the guest better. Hope we will meet again. Regards Maheswaran FOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2013

i have visited this hotel yesterday and i suggest this hotel for someone looking for a short stay or business trip.

it is at city centre , hence getting into and out of this hotel is time taking (due to heavy traffic in the surrounding area)

The hotel has no recreation if you go with your family. they say its a 5 star property but after staying in ITC, Radisson i dont think one would feel great about this hotel.

The wifi is not proper and very slow, we stayed in 118 and signal is very poor.

We found trouble in getting hot water when needed for bath.

Housekeeping response was slow when we requested for a quick change of towels, toileteries and cleaning the room.

its a new hotel still staff are not completely acquinated.

Resident Manager Mr. Arun was quick and courteous whenever we complained. He tried reaching out for extra care.

  • Stayed: January 2013, travelled on business
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1  Thank Raghav1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
accord p, Front Office Manager at Accord Puducherry, responded to this reviewResponded 1 April 2013

Dear Guest,

Thanks for the review. Sorry for the late reply. In fact we have upgraded our internet facilities. Our swimming pool is fully functional. We are going to conduct swimming camp for kids. We have already strengthened our manpower by recruitment and training. You will definitely find better impressions in your next visit. Regards, Maheswaran FOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2013

I stayed at the Accord in Puducherry in the month of December. And this is my review of the place.

Advantages:

1. Location - Right at the beginning when you enter Puducherry.
2. Close proximity to to sightseeing places like the auroville ashram, puducherry beach etc
3. Clean & Neat Rooms, clean & maintained swimming pool, Gym (good trainer), most of the food was reasonably priced.

Disadvantages:

For a 5 star hotel my husband and I were really disappointed with the customer service,

1. First the pillows in the room are really hard and huge. My husband and I were really uncomfortable, especially my husband..he woke up with a very bad neck sprain and a headache and called the reception requesting for a soft pillow. At first they said the pillows that were available in the room were the only ones that they had and later said they would get a softer pillow which never came at all. The second day the same thing happened and when my husband this time asked if he wanted a pillow for a small child what would happen, they said they would give the same huge and hard pillow!!!

2. We wanted to see a particular channel, when the tech guy came he insisted that the channel was available when we had already checked all the options. He however stood for 10 mins doing the same thing that we did. Later he said he would get back to us and never came back!!!

3. When we ordered room service, for one of our orders they asked us specifically what kind of gravy would we require for the food to be cooked in and suggested one too, for which we agreed. However when the food arrived it was made in completely different gravy!!!

4. At the restuarant when we were having our breakfast while serving tea the lady was making her own decisions of how much we should have and did not have proper serving etiquette at all.

5. The travel desk lady did not know the location of the places around Puducherry and was only courteous to give us the map.

6. The Buffet was an average spread, however repeated the next day too.


Overall I would say the place for a 5 star hotel its not good value for money.They should definitely consider improving their customer service. Hospitality is very important for a service industry as people spending money expect this and that is what they deserve.

The staff overall need to be trained in meeting customer requests efficiently and treating them with top most hospitality.

  • Stayed: December 2012, travelled with family
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1  Thank Agnes2026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2012

It is a promising property, but has a long way to go before it can realise its full potential.

The entry to the Hotel, when you drive in from Chennai, requires you to travel in the opposite direction before taking a U turn to back track to the In Gate. And with the bad traffic, this can be somewhat annoying, taking away from the first impression.

It has just the one Coffee Shop which makes the cuisine restrictive. We had a Christmas Eve dinner there, which was rather expensive, and not commensurate with the fare on offer. The roast turkey was much below expectations, and the salad counter looked visibly tired.

The rooms are comfortable enough, and well furnished, and the reception area is spacious. But the gym is small, and the swimming pool smaller! The tariff of Rs 6,000 plus taxes was clearly out of line.

Some of the staff are very promising, and could make your stay quite pleasant, with their infectious enthusiasm compensating for the other shortcomings. One I would like to mention in particular is Mr Kejapathy at the Coffee Shop. The bartender at the Zodiac was very sweet too.

But overall, not a great value for money experience!

Room Tip: Higher floors are better.
  • Stayed: December 2012, travelled with family
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2  Thank Debu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2012

The suite was comforatble .Quality of food was good .However the quality of service was way below expectations .We had high hopes about Accord hospitality based on what we heard on a TV show and we were disappointed . In -room dining had very limited options (soem of the menu items listed in the catlog were not available , the room service team was trying to market the buffet to us and we had to insist on being served in our room .There was no choice of south indian items that we could order for lunch or dinner .Breakfast spread was awesome but there was no one to serve us coffee on the table .We had to request three times for coffee to be served .The waiters in the breakfast room seemed to have little concern for their customers .Breaksfast time was also chaotic due to slowdown of customer service

Room Tip: The junior suite is worth the price if you are travelling with your family
  • Stayed: December 2012, travelled with family
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Thank freqtraveller_14_07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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