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“Great location, nice rooms, recommended”

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Neemrana's Hotel de l'Orient
Ranked #29 of 83 Hotels in Pondicherry
Reviewed 27 February 2009

Really liked this place. We had no reservations and they were very accomodating. Manager charming.

Had to switch rooms a number of times so we saw a lot of them. The pricing structure really reflects the room quality. We stayed in one of the lowest priced rooms (perfectly nice and quiet and clean) as well as one of the highest priced rooms (spacious, fabulous bathroom, nice old furniture, basically 4-star) The prices seem very fair to me -- I wish more hotels would acknowledge the differences in the rooms and price accordingly. That said, even the cheapest room here was more than fine-- the only one I would avoid is the one at the top of a somewhat scary spiral staircase.

Courtyard restaurant is lovely for hanging out and reading/snacking etc. Food was good and service pleasant. Location fabulous. Giftshop ridiculously overpriced. Pooled tipping system -- I wish more places would do that.

  • Stayed: February 2009, travelled with family
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1  Thank kmarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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419 - 425 of 508 reviews

Reviewed 8 February 2009

We stayed here for a couple of nights. Room decor was very good but the toilet being in the same room as the bed was a distinct minus. Hot water was a problem as well. It was quickly fixed but it had a very limited capacity. Breakfast was a miserable affair with not much on offer with very indifferent service. Everything had to be asked for. We chose to eat out in the evening because of this and had some great meals elsewhere. We were especially looking forward to this hotel and left feeling disappointed. It seems have lost its edge.

  • Stayed: January 2009, travelled as a couple
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Thank IndophileLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2009

A return visit to the hotel found me enjoying it more this time and I had already liked it a lot the first time around. Better food (still not spectacular) and very nice service, particularly from the front desk. The property has immense charm and has been restored with exquisite taste. Although there are swankier, more modern hotels in Pondicherry, none is as atmospheric or friendly (in a laid back way). The rooms vary a lot - try to see whether you can trade up if you don't like the one you are offered. Mine (Chandernagor - probably one of the stars) was vast and quiet, with many delightful decorative touches.

  • Stayed: January 2009, travelled solo
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Thank Frequenttraveller076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2009

A fabulous restored building, well situated with very friendly staff. The rooms are large and comfortable though the beds are hard. The decor in the room and out is great. Lots of Ravi Varma chromo-lithographs and old statues. Unfortunately the toilets are open plan in the room leaving little privacy. Screens on the windows which is excellent.
The restaurant is very good: romantic in a beatiful setting with very good French and Creole food. Thier attached shop is reasonably priced. They do pick-ups from Chennai airport at moderate prices

  • Stayed: January 2009, travelled as a couple
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Thank Neil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2009

Great potential (superb house and courtyard) and location (walk to everywhere, in a quiet part of the colonial city), yet, some caveats:

1) Room is a hit or miss. Some are very good (with terraces, etc), others are miserable to shabby (windows open on wall with a partial view on your neighbor's very noisy AC).

2) Breakfast is good (albeit limited buffet selection), but dinner is not worth it (bland food - better options elsewhere).

3) Service was good throughout, yet on our last night, we were apparently double booked (their mistake) and had to change rooms. Asked for a late check out (at 1pm instead of 12pm !) and they said no. Talked to the manager, he was inflexible. Very poor way to end a 3 night stay.

  • Stayed: December 2008, travelled with family
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Thank eric.ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2008

My husband and I both live in Los Angeles. He is Indian and I am American. We booked this hotel through a travel agency and have stayed in Neemrana hotels before and have enjoyed them. (We come to India every year to visit family and do a tour trip of our own as well.) This was an absolute disaster and should be avoided. We were booked into a room called "Masulipatam" on the ground floor, which directly opened out onto the courtyard restaurant, as well as reception desk two feet away, on one side; the street with beeping traffic on the other, and on the third side was the entrance the entrance of the hotel. Constant noise and traffic, beeping and traffic. I appreciate heritage hotels, which is why we booked this, but this was really slumming it at four star prices! In addition, there was no separate toilet or bathroom. Both are literally in the room with no doors or shower curtain, and just a screen separating things. The bed was uncomfortable. There was no duvet, and they gave us one pillow each.

We immediately called our travel agent and were told the management refused to move us to second floor room or rectify what we perceived to be inadequate facilities. What was clear to us is that the Neemrana chain counted on its "heritage" reputation to sell noise and discomfort. ( I am sorry that we did not have the presence of mind to photograph the room for the website.)

No room should be on the ground level, and if you choose to book a room in this shoddy establishment, be sure that you are not on the ground floor. Perhaps the second floor rooms are okay, but the management was also completely smug and unreceptive to our complaints. Within three hours of deciding whether we were going to "tough it out" we called our travel agency in Delhi ( booked though Paris) and found a far superior hotel, which we could recommend: Promenade, and its sister hotel, Le Dupleix unfortunately did not have rooms, but that hotel has real class and comfort as a heritage hotel, unlike the disgrace of the Hotel de l'Orient. The Dupleix is the way to go for high end, incredibly lovely, heritage accommodation in Pondi, but it is new, and unfortunately we did not know.

  • Stayed: December 2008
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2  Thank Caroline-LosAngeles1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2008

From the moment we arrived we knew we were in the right place. The Orient was the perfect place to take a break from the rest of India, if only for a day or two. The property is beautiful and we booked a deluxe suite which was enormous. We loved the place so much we decided just to eat at the restaurant rather than tracking down the recommendation given to us by a friend, why leave when you've got everything you need?

The next morning we had a great breakfast at the restaurant and then walked around the French quarter. The hotel has a great location close to the waterfront and the other quality shops. The best thing about the frech quarter: it's QUIET!!, something that is priceless in India. The hotel and staff were so great we really didn't want to return to the chaos outside.

  • Stayed: August 2008, travelled as a couple
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Thank jayschro12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Neemrana's Hotel de l'Orient

Address: 17 Rue Romain Rolland Street, Pondicherry 605001, India
Region: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Pondicherry
#4 Family Hotel in Pondicherry
#4 Business Hotel in Pondicherry
Price Range: £87 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Neemrana's Hotel de l'Orient 3*
Number of rooms: 16
Official Description (provided by the hotel):
Only a French flirtation with India’s bewildering diversity could have produced the refined and elusive magic of ‘Pondicherry’ which contains the magic of the whole Orient in one name. Now, this French 18th century coastal lifestyle in India is brought alive again in a home which is a virtual art gallery with etchings and hand written postcards all over its walls. Recreated in high-raftered ceilings with savonnerie rugs and easy chairs to lounge away the afternoons. Four poster beds – (one accessed by three stairs ! ) – to help you recreate your past with dreams. Savour a French mansion full of Indian warmth. Enjoy fine Creole eating where Tamil spices mix with subtle French under-statement to titillate the palates of gourmets. ... more   less 
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Also Known As:
Hotel De l Orient
De l Orient Hotel

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