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“Nice place and value for money”
Review of Hotel Surguru

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Hotel Surguru
Ranked #25 of 82 Hotels in Pondicherry
Certificate of Excellence
Reviewed 31 March 2014

I had a visit to pondicherry during christmas time. Booked the hotel in advance. No issue in reaching hotel as it is on prime location. There is ample parking space so you will not have that issue. There is not many choice for room so you have to decide based on your budget. Booked the delux room and it was pretty clean and well managed. Wi-fi was available so you can use it for free. Room service was pretty decent. Ac and geyser are good and worked well.
It has Pure vegeterian restaru so if you are non-veg then you have to eat out.
Overall a satisfactory place to stay and value for money. One plus point was the rock beach, french colony and churches are near by walakable distance and so the food point.
Recommended.

Room Tip: Hotel is always in demand, make sure to have advance booking. South indian food is good. go for it...
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  • Stayed: December 2013, travelled with family
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1  Thank Neeraj V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 March 2014 via mobile

Me and a colleague went to their restaurant on 1st March, 2014 and had one of the most horrible experiences possible.

There was a bit of a rush, and it was only after a full 10 mins that someone asked us about our table requirements. Once we got the table, we realized that the service is truly pathetic. All the staff are extremely slow in their movements, responsiveness, and attentiveness. No one got us a menu or water for a good 7-8 minutes, and once we managed to get the staff's attention, things just got worse.

The steward informed us that half of the menu was not available since everything was over in the kitchen. So we asked him to suggest something based on his knowledge of what was available in the kitchen, we went along with his recommendation...only for him to come us 30 MINUTES later and tell us that even his recommendation was not available.

Eventually, it took another 15 mins for any food to come to us, and the food was utterly forgettable. Overall, a mindbogglingly pathetic experience. Not one staff member had a clue about customer service, or even basic common sense. The manager had a very casual and laid back attitude to us when we informed him of the whole ordeal.

A bad restaurant in nearly every aspect.

Moral of the story: Save yourself the frustration, and don't ever go this place !

Stayed: March 2014, travelled with friends
5  Thank iamabhishekpandit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

We were a family of 6 travelling from Chennai to have a darshan of The Mother and Sri Aurobindoji. We reached the hotel at 2 am in morning . Both the rooms were kept ready and extra bed was in place .(as i had called before leaving Chennai at 11 pm).
The food is super and the restaurant is indeed serves the best vegetarian food. The Hotel is also close to the Ashram. Everything was super but we had the following inputs which we shared with the reception . 1) No provision for small hand towels . The rrom had only big towels , when asked the staff mentioned that they do not have small hand towel.
2) In the bathroom there is no sepration between the bath area (wet) and the wash basin (dry area) .Ideally a strip of marble piece is essential or a shower curtain . Reason bein after bath the entire bathroom was wet and felt extremely yucky to enter at a later time .When i mentioned to the staff , they said please recommend . i find this very strange on the absence of the separation.Other than this point , the stay was good

  • Stayed: February 2014, travelled with family
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1  Thank Ravichandran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

We booked this hotel online as it is nearer to all the prime attractions like the Ashram, beach and the temple. It was a good stay that we had. All the process with respect to check-in and check-out was really smooth. Facilities provided were good but the towels/ bedding could have been cleaner. Their color was almost yellow. But the service makes up for all the shortcomings.

  • Stayed: February 2014, travelled as a couple
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Thank Kiran K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

Good A/C, good wifi in the rooms rooms dated but perfectly functional and spacious for a mid range hotel. Plenty of hot water and clean bathroom and bedding without the usual perma stains! Good value at 1700R's/night.

The restaurant below is pure veg which did get a little same same after our few days here. There are not too many other options for breakfast but for dinner there are other options locally if you want meat. A good local Chinese is available upstairs above the liquor store around 100m on the opposite side of the road to the right.

About a fifteen minute walk to the promenade.

Wouldn't come back to Pondy, didn't impress, but if I had to I would stay here again.

  • Stayed: February 2014, travelled as a couple
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Thank Itcanbedone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2014

We had a very pleasant stay at this hotel. Checkin was smooth. Hotel staff are very cooperative. Rooms are neat and clean. Good location. It has a veg restaurant. Food is good there. The hotel also helps to arrange for cab facility for sight seeing.

  • Stayed: January 2014, travelled with family
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1  Thank MrMrsRao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

Stayed with family at hotel Surguru on January 14 & 15.
Let me list following points as "believe or not";
a. Booking of the room confirmed over a phone call without asking you to remit any advance.
b. Front office not asking you to pay any money while checking -in.
c. Being honest in billing by not charging for extra bed for Day-2, since we checked-out in late evening.
Before booking the room at Surguru, I tried many other hotels in Pondi. all insist of remitting advance and charging for extra bed for two nights though you are effectively using it for one night only.
Another guest friendly practice of Surguru is to follow 24HR check-in, where other hotels follow 12 o'clock check in, which put the tourists under lot of hardship.
Probably the above guest-friendly approach of the hotel puts it among the most preferred place to stay in Pondicherry.
We were certainly impressed with the clean environment inside the hotel, the room was also well kept.
It is no-frills kind of hotels, you would enjoy south Indian dishes in restaurant located in the basement (we enjoyed our breakfasts and dinners).
Location-wise most places of tourist interest are within a convenient reach.
I am not sure when I visit Pondicherry next, but in case I go over there again, I am going to be at Surguru.

Room Tip: Not a great consideration as hotel is located in an urban area.
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  • Stayed: January 2014, travelled with family
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2  Thank prakashmarch31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Surguru

Address: 104 S V Patel Salai, Pondicherry 605001, India
Region: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Business Centre with Internet Access Restaurant Room Service
Hotel Style:
Ranked #25 of 82 Hotels in Pondicherry
Price Range: £28 - £50 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Surguru 3*
Number of rooms: 57

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