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“Sur-ely Guru amongst Pondy Hotels !”
Review of Hotel Surguru

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Hotel Surguru
Ranked #26 of 83 Hotels in Pondicherry
Certificate of Excellence
Reviewed 8 June 2014

This was my first visit to Hotel Surguru and had read many reviews and heard from colleagues on the excellent food. Hence thought its a safe bet to make reservations here for my 2 day stay with family during holidays at Pondicherry. Turned out to be a good decision since the experience was great. Staff service, availability of water, facilitating cab/taxi services were all very good and exceeded expectations. Its centrally located and this is a big advantage because it costs light on your wallet to visit popular attractions like Beach, Aurobindo Ashram, Vinayaka Temple and the Sunday markets. Restaurant is good , but suffocating due to lack of ventilation, with it being located in basement. There is a flight of stairs which is not an easy climb for aged etc.

  • Stayed: March 2014, travelled with family
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1  Thank hnaganathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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185 - 191 of 285 reviews

Reviewed 15 May 2014

I had been to Surguru couple of times before.Had been with family to Hotel Surguru...Rooms are very clean and staff are courteous.The rooms are spacious...we had enough space despite putting an extra bed.
The worst part of the experience was the restaurant in the annexe."Pathetic service" is an understatement...We had ordered for lunch and an extra portion of rice for kids in the restaurant and it was almost 15 minutes and the food was not served.When we escalated the issue food was served.But service was still bad as the staff were struggling to serve the condiments(Sambar,rasam & curry) on time.When enquired they said they were not supposed to serve extra portion of rice!!! Quite ridiculuos....especially when we initially agreed that we would pay the extra cost.
We gave them a second chance the next day...only to find that the service was even more pathetic.We just left the restaurant as food was not served even after 20 minutes.
The Hotel staff told us that the restaurant has some problems and asked us to place order through room service.
Room service staff are very prompt and polite.
THUMBS DOWN for Surguru Restaurant....however the saving grace were the Hotel staff in room service....

  • Stayed: May 2014, travelled with family
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1  Thank SRSHOBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

One of my best hotel experience. Cost wise unbelievable 1400 INR/night I paid including all. Reception the senior people are too good. Bell boys & Security also very well behaved and friendly. Perfectly located and most of the places can be covered by walking also just 2 km from the hotel.

Minor issues can be overlooked when total experience is considered.

Hotel need to work on their Parking facility as ample place is available but not properly managed.

Room Tip: Don't stay in ground floor.
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  • Stayed: April 2014, travelled as a couple
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Thank EnjoyUrHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014

I had a visit to pondicherry during christmas time. Booked the hotel in advance. No issue in reaching hotel as it is on prime location. There is ample parking space so you will not have that issue. There is not many choice for room so you have to decide based on your budget. Booked the delux room and it was pretty clean and well managed. Wi-fi was available so you can use it for free. Room service was pretty decent. Ac and geyser are good and worked well.
It has Pure vegeterian restaru so if you are non-veg then you have to eat out.
Overall a satisfactory place to stay and value for money. One plus point was the rock beach, french colony and churches are near by walakable distance and so the food point.
Recommended.

Room Tip: Hotel is always in demand, make sure to have advance booking. South indian food is good. go for it...
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  • Stayed: December 2013, travelled with family
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1  Thank Neeraj V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014 via mobile

Me and a colleague went to their restaurant on 1st March, 2014 and had one of the most horrible experiences possible.

There was a bit of a rush, and it was only after a full 10 mins that someone asked us about our table requirements. Once we got the table, we realized that the service is truly pathetic. All the staff are extremely slow in their movements, responsiveness, and attentiveness. No one got us a menu or water for a good 7-8 minutes, and once we managed to get the staff's attention, things just got worse.

The steward informed us that half of the menu was not available since everything was over in the kitchen. So we asked him to suggest something based on his knowledge of what was available in the kitchen, we went along with his recommendation...only for him to come us 30 MINUTES later and tell us that even his recommendation was not available.

Eventually, it took another 15 mins for any food to come to us, and the food was utterly forgettable. Overall, a mindbogglingly pathetic experience. Not one staff member had a clue about customer service, or even basic common sense. The manager had a very casual and laid back attitude to us when we informed him of the whole ordeal.

A bad restaurant in nearly every aspect.

Moral of the story: Save yourself the frustration, and don't ever go this place !

Stayed: March 2014, travelled with friends
5  Thank iamabhishekpandit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

We were a family of 6 travelling from Chennai to have a darshan of The Mother and Sri Aurobindoji. We reached the hotel at 2 am in morning . Both the rooms were kept ready and extra bed was in place .(as i had called before leaving Chennai at 11 pm).
The food is super and the restaurant is indeed serves the best vegetarian food. The Hotel is also close to the Ashram. Everything was super but we had the following inputs which we shared with the reception . 1) No provision for small hand towels . The rrom had only big towels , when asked the staff mentioned that they do not have small hand towel.
2) In the bathroom there is no sepration between the bath area (wet) and the wash basin (dry area) .Ideally a strip of marble piece is essential or a shower curtain . Reason bein after bath the entire bathroom was wet and felt extremely yucky to enter at a later time .When i mentioned to the staff , they said please recommend . i find this very strange on the absence of the separation.Other than this point , the stay was good

  • Stayed: February 2014, travelled with family
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1  Thank Ravichandran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

We booked this hotel online as it is nearer to all the prime attractions like the Ashram, beach and the temple. It was a good stay that we had. All the process with respect to check-in and check-out was really smooth. Facilities provided were good but the towels/ bedding could have been cleaner. Their color was almost yellow. But the service makes up for all the shortcomings.

  • Stayed: February 2014, travelled as a couple
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Thank Kiran K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Surguru

Address: 104 S V Patel Salai, Pondicherry 605001, India
Region: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Business Centre with Internet Access Restaurant Room Service
Hotel Style:
Ranked #26 of 83 Hotels in Pondicherry
Price Range: £28 - £52 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Surguru 3*
Number of rooms: 57

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