This was my first visit to Hotel Surguru and had read many reviews and heard from colleagues on the excellent food. Hence thought its a safe bet to make reservations here for my 2 day stay with family during holidays at Pondicherry. Turned out to be a good decision since the experience was great. Staff service, availability of water, facilitating cab/taxi services were all very good and exceeded expectations. Its centrally located and this is a big advantage because it costs light on your wallet to visit popular attractions like Beach, Aurobindo Ashram, Vinayaka Temple and the Sunday markets. Restaurant is good , but suffocating due to lack of ventilation, with it being located in basement. There is a flight of stairs which is not an easy climb for aged etc.