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“Sets the bar quite high for service expectations”

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Neemrana's - La Maison Tamoule
Ranked #39 of 80 Hotels in Pondicherry
Mumbai (Bombay), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Sets the bar quite high for service expectations”
Reviewed 5 September 2013

This hotel from the word go proved to be a precious find. A friend who had previously stayed at Neemrana properties elsewhere, spoke highly of the group and the way it runs its properties. Basis this recommendation and other reviews in general we picked this hotel. Stepping into the hotel, especially, after the hot, dusty drive from Chennai, was like getting home. The hotel, a restored traditional Tamil house, feels and is run like one. The fact that there were few guests apart from us in the hotel at the time, may have played a role in amplifying this experience cannot be denied. But even at full capacity, I doubt this feeling will go away. A suggestion, do spend some time exploring the hotel and taking in the nuances. You won't need much time to do this but it is worth it, especially for city dwellers like us who've never seen such traditional houses.

The hotel rooms don't have numbers. They are named after precious stones like Diamond, Sapphire, Emerald etc. We stayed in the Diamond room, designed for triple occupancy. It's split into two levels, with a double bed on top (like a loft) and a single bed and the bathroom on the lower level as you enter. Our room had a sort-of terrace right outside. It doesn't have a ledge, so be careful with that. The room was air-conditioned, cozy, clean, with just the right amount of space for three people. The steps leading to the upper level are narrow and it did seem like an adventure walking up and down them.

Amenities: The hotel has solar heating. Eco-friendly, yay. But also means that it takes a few minutes to get hot running water for bath. There is one restaurant that can take care of basic food needs but not the kinds you'd specially go visit. The breakfast spread is limited (orders must be placed, not buffet style) - eggs, juice, jams, bread, tea / coffee, some south Indian fare and yes, our personal favourite and must-order, Danish. There are no coffee shops, swimming pools or spas in the hotel. But rather than detracting from the charm, I'd say it adds to the tranquility of the hotel.

Location: La Maison Tamoule (when translated, meaning The Tamil House) is situated in the Tamil quarters of the city. The location is convenient, in a way that the main bazaar is just a couple of minutes walk outside the lane the hotel is located in. And yet, the immediate vicinity of the neighbourhood is quiet and rather leafy. In fact one of the reviews we read on the web mentioned that the lane is considered to be one of the best restored ones in the city. The French quarters or the French part of the town, beyond the canal, which is the big draw for the tourists is a 10 -15 minute walk from the hotel or probably a Rs 40 -60 rick ride away. We did not find this an inconvenience though.

Service: was in one word, excellent! We did not interact with many from the staff. But the ones we interacted with, Ram and Selva will forever stand out for their excellent service. They were available at all times to help out with any problems we faced. They guided us well with regard to moving around the city, booking cabs or spa appointments. In fact, we unanimously agree that any of us is yet to stay at a hotel that actually calls and informs you about closing breakfast for the morning.

When we entered Pondicherry, as the cab passed through the crowded sections of the city we doubted our choice of holiday destination. But by the time we were done with our time there, we'd fallen in love with the place. This hotel definitely played the part of the matchmaker. Neither my friends nor I could recommend this hotel more.

P.S: Make sure you take exact directions to the hotel. We realised that not many locals could point us in the direction, basis the name of the hotel alone. May be the Aurobindo Ashram branch next door could serve as a landmark.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MasoomGupte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana's - La Maison Tamoule, responded to this review, 6 September 2013
Dear Guest,

Thank you for your kind review about the La Maison Tamoule heritage hotel in Pondicherry.

We are pleased to learn that you had a comfortable stay in the Diamond room and thoroughly enjoyed the ambience of the non-hotel.

Your gracious compliments about the warm hospitality have been conveyed to the team at Pondicherry.

We thank you for your patronage and hope that as you continue to travel with Neemrana, you’ll find more to tell us about !

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2013

Awesome place, awesome people.. Everything was more than perfect. We stayed in Cat's Eye. We stayed in Pataudi Palace too but here the staff was much better than Pataudi.. Anubhu is one gem. Also we got Friends of Neemrana card we will get 10% cash back on room tariff.

  • Stayed July 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank tinku134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana's - La Maison Tamoule, responded to this review, 7 August 2013
Dear Guest,

Thank you for your valuable review about the La Maison Tamoule heritage hotel in Pondicherry.

We are delighted to read about your experience at the property. Your compliments about the warm service have been conveyed to the Manager and the team.

We welcome you as a new Friend of Neemrana and look forward to welcoming you at our 28 properties across India. Thank you for your continued patronage !

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
1 review
Reviewed 16 May 2013

I stayed at la maison a couple of days back, and I am so much impressed with the service and the beauty of the place that I have planned a second trip very soon!! Trust me! this place is the best you'll find in Pondicherry. Excellent service, superb decor and awesome rooms.

I stayed in the room Cat's Eye, and it was amazing experience. The room was connected to the terrace and had really good place for a sit out. I loved almost everything about the place, the wooden ceiling and steps. the antiques used for decor , room's design and arrangements were all far exceeding expecations.

I was also very much impressed by the service the staff provided at la maison. There was an urgent need for a medicine, and when i contacted the hotel staff they said they do not have a medicine but offered to get it for me. It was 10 PM in the night and the medicine was delivered to my room in 15 minutes. at one other time i did not want to eat anything which was on their menu and i wished to have egg fried rice and the staff prepared it for me, also it tasted really good. I remember the names of the most friendly guys Ram and selva , really good people.

Really good place, staff and service. Enjoyed the 2 day trip. Thanks.

Room Tip: If you can afford choose the duplex rooms, otherwise go for cat's eye!! that room is fantabulous...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ravi_sharma1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana's - La Maison Tamoule, responded to this review, 18 May 2013
Dear Guest,

Thank you for your valuable review about the La Maison Tamoule heritage hotel in Pondicherry.

It is heartening to learn that you had a comfortable stay in the Cat’s Eye room.

We are delighted to receive your feedback, and have conveyed your appreciation to the entire team at Pondicherry. We thank you for your visit and look forward to welcoming you back for another memorable stay.

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kathmandu, Nepal
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 May 2013

By far, the best holiday experience till now and most of it is credited to La Maison Tamoule, from the first experience till we left, it was an amazing experience. I traveled with my wife, and we stayed for 6 days we travelled during 2nd Week of April 2013, thus climate was fairly good.

The best part :
Heritage property, we choosed a duplex room, and I suggest everybody to choose this room for an unforgetable experience, its just a kind of thing u generally dont get anywhere.
Staff par Excellence, I felt like living in my own mansion, with the staff it felt like d king you want to be, Personally, "Ram" was brilliant, with his religiously dedication towards his service.

Good part :
Food, it was just right, not flooded with typical stuffs, rather just exquisite savory dishes, you would just like to try once in a while, then the breakfast was just too rich in terms of quality and freshness you would forget you are on vaccation.

Improvents : None,

This is the finest properties so far, it gives as it promises, the prices are reasonable and I am glad I choosed this for my stay in pondicherry.

Room Tip: Yellow Sapphire or Emerald, because its a duplex room, and you will enjoy this really well, if its j...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank globediscovery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana's - La Maison Tamoule, responded to this review, 8 May 2013
Dear Guest,

Thank you for your kind and appreciative review about the La Maison Tamoule heritage hotel in Pondicherry.

It is heartening to learn that you had a comfortable stay at the property and thoroughly enjoyed the concept.

Your compliments about the hospitality have been conveyed to the entire team at Pondicherry. We have also conveyed your appreciation about the food to the Chef.

The 28 Neemrana 'non- hotel' Hotels across India are instrumental in and custodians of much of India's restored and revitalised architectural heritage. Seven hundred years of history, await humbly for you to extract all the joys of travelling and living out the essence of India in all its nobility and simplicity.

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panjim, India
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 April 2013

This is a tamilian house which has been done up by the Neemrana group. Its a lovely heritage property. They have maintained most of the original design with minimum invasive alterations which I highly appreciate.

As a result the rooms are a bit small for a family of 4. The bathroom also is tiny. They have put in innovative ideas like putting the bed on a loft which my kids thought was quite cool. There were larger rooms which we somehow missed out during our booking. There was a slight musty smell when we entered.

The staff is wonderful and very helpful. We had a problem with our airconditioner but it was attended to immediately. In fact our friends in the next room were shifted to another room immediately.

The location is excellent and is walking distance to the french quarter and the beach promenade. It is also on a very quiet street in between 2 busy roads. The food is ok and I didn't find it exceptional. Their home made ice cream was really nice but they soon ran out of it.

All said and done a good stay.

Room Tip: The rooms have no numbers but names. Ask for the larger rooms without the loft beds
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daxape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana's - La Maison Tamoule, responded to this review, 29 April 2013
Dear Guest,

Thank you for your kind words about the La Maison Tamoule heritage hotel in Pondicherry.

Neemrana not only strives to revive and restore heritage structures but also generates jobs and economic reforms for locals by hiring local peoples. Your compliments about the warm hospitality have been conveyed to them.

Do inform our Sales team about your requirements and they shall gladly assist you in finding a suitable room whenever you stay with us next.

We have noted your other observations and have already taken the necessary steps to improve upon the same. We thank you for your patronage and look forward to welcoming you at our 28 properties across India !

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 April 2013 via mobile

We stated here for two nights.It is in the Tamil Quarter ( Pondi has Tamil & Portuguese Qtr).It is very near to the buzzing market place.The steet is a residential area.The room was decent.Breakfast spread can be worked on.Would recommend people to choose room wisely,ours was on the top floor and we had to climb two floor high plinth stairs.Overall experience was ok but the feel could have been better.Though it was value for money.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swatiseth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana's - La Maison Tamoule, responded to this review, 27 April 2013
Dear Guest,

Thank you for your valuable review about the La Maison Tamoule heritage hotel in Pondicherry.

Do inform our Sales team about your requirements and they shall gladly assist you in finding a suitable room whenever you stay with us next.

Your observations regarding the breakfast have been noted and we shall be taking the requisite action at the earliest. It is our endeavour to constantly improve our services and feedback such as yours helps us to do so.

We thank you for your visit and look forward to welcoming you at our 28 properties across India.

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, Essex
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 April 2013

I'm torn between rating this hotel 'average' and 'very good', for while it wasn't average, it certainly wasn't 'very good'. The hotel was beautiful, with terracotta tiles and a courtyard just like a typical South Indian house. Its winning points were the street it was located on (stunning, heritage homes) and the restaurant. However, I'd give it an 'average' rating because the room we were given was so dusty I could smell the dust from the moment we entered the room. The bedside lamps and ceiling fan had a thick layer of dust. Despite the poor maintenance, I'd definitely recommend the hotel and would stay there again just to sit at the veranda and stare dreamily at the heritage homes!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Menu V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana's - La Maison Tamoule, responded to this review, 18 April 2013
Dear Guest,

Thank you for your valuable review about the La Maison Tamoule heritage hotel in Pondicherry.

We are pleased to learn that you thoroughly enjoyed the location and cuisine of the property.

Your feedback has been conveyed to the housekeeping department and they shall ensure better maintenance going forth.

We thank you for your visit and look forward to welcoming you back soon !

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Neemrana's - La Maison Tamoule

Property: Neemrana's - La Maison Tamoule
Address: 36 Vysial Street, Pondicherry 605001, India (Formerly Calve Heritage Hotel)
Region: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
#14 Family Hotel in Pondicherry
Price Range (Based on Average Rates): £
Number of rooms: 10
Official Description (provided by the hotel):
On a distinctive Tamil street of Pondicherry with red-tiled verandahs and seating platforms, lies La Maison Tamoule. This street was restored under the Asia Urbs Programme. Polished red-tile Attangadi floors surround a pillared courtyard over two floors. The verandahs lead to the rooms with Burmese teak doors and furniture. Light filters through a translucent roof above and the windows in the rooms tint the sunlight with their stained glass panes. This Baroque, Franco-Tamil architecture represents the same fusion as the colonial furniture and Creole food of Pondicherry. ... more   less 
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Also Known As:
Welcomheritage Calve Hotel Pondicherry

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