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“Not as Clean as it Should be.”
Review of The Sunway Manor

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The Sunway Manor
Ranked #7 of 81 Hotels in Pondicherry
Certificate of Excellence
West Orange, New Jersey
Level 6 Contributor
106 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Not as Clean as it Should be.”
Reviewed 20 March 2014

We were told this hotel was only built 3 or 4 years ago but the inside of the rooms look much older. Room size is good and they are furnished with two twin beds with mattresses on a wooden frame. I like a firm bed, but these were rock hard. Rooms also have safes and flat panel TVs. My room had a space for a mini-frig but no frig. Cleanliness in the bathroom was lacking. My bathtub and the back of the bathroom door was filty. I had been looking forward to a bath after a long day of touring, but certainly wouldn't sit in this one. Food at the the downstairs restaurant, one floor below the lobby was excellent and very moderately priced.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Palmtree2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRTHotels, General Manager at The Sunway Manor, responded to this review, 7 May 2014
Dear Guest,

Greetings from the Sunway GRT Grand,

Thank you for choosing our hotel to stay.. Your feedback is very important to us to improve our standards. Thank you for your suggestions and we will certainly take necessary steps as per yoiur advise.

Warm Regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Bengaluru, India
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 March 2014

we stayed here in last summer. Hotel is value for money, clean and friendly staff. I really appriciate the cooperation from staff.
Good breakfast provided, bar food was although average. SPA experience was awesome, we enjoyed the stay here.
Only compromise you have to make is sea beach is far from the hotel. and hotel do not give pick up facility.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Onwheels2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRTHotels, General Manager at The Sunway Manor, responded to this review, 17 March 2014
Dear Guest,

Greetings from the Sunway GRT Grand,

Thank you very much for choosing our hotel to stay. It was indeed our pleasure to read your positive feedback. It is great motivation to our team to do more as per our slogan "The Promise of More". We at GRT always strive hard to satisfy every guest. Your suggestion is taken and addressed. During your next visit please inform the reception for help and the needful will be done. Please do visit our GRT hotels to enjoy the GRT hospitality.

Warm regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level 4 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 March 2014

from the outside, looked to be a newer hotel- inside, the halls were dingy. Rooms were clean as was the lobby. Food could have been better presented, but was still pretty typical for what was offered. Service was good. Although states business center - one computer for guests to share - and no printing available Overall good for rate - but would reconsider if longer stay.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brandybart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRTHotels, General Manager at The Sunway Manor, responded to this review, 14 March 2014
Dear Guest,

Greetings from the Sunway GRT Grand !

Thank you very much for choosing our hotel to stay. We at GRT always strive hard to satisfy every guest who comes to us. Your feedback will be very useful for all the tripadvisor users and a motivation to our team. Have noted your suggestions and address the same. Please do visit our GRT hotels to enjoy the GRT hospitality.

Warm Regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level 5 Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 March 2014

I know my review is very late, but trust me this is a wonderful property, I stayed here for 2 nights, this place is really marvelous, staffs are very helpful, and the B'fast spread is amazing, quite an amazing pool they have got, inroom service is also top class, but it take kinda very slow for them to serve it. rooms were so clean, the bath tub is amazing, they are really a fantastic property !! way to go ppl !!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prashanth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRTHotels, General Manager at The Sunway Manor, responded to this review, 14 March 2014
Dear Mr Prashanth,

Greetings from the Sunway GRT Grand,

Thank you very much for choosing our hotel to stay. Your feedback is very important to us to improve our standard and it is also a motivation to our team. We at GRT always strive hard to satisfy every guest as per our slogan "The Promise of More". Please do come and visit our GRT properties to enjoy the GRT hospitality.

Warm regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 March 2014

I stayed at this hotel recently for a couple of nights. I was guided heavily by the reviews on TA while making the choice. Overall experience was ok, but there are aspects which must be noted. Pros: Clean, reasonable, GRT "standard" (I have stayed at other properties of the group also), polite staff, clean pool, safe, sumptuous breakfast included. Cons: Located away from "happening" areas of the town, food is terribly expensive (the lunch/dinner buffet is 750/- per head), bathrooms are tiny, mattresses are hard, the ACs are not proper - they are set too high and can't be adjusted - we were told all the controls (Honeywell brand no less) on the entire floor were malfunctioning. So we had to shiver the first night. On the second day they changed our room but the new room had the same problem - couldn't adjust either the temperature or the fan speed! Didn't bother to complain again though...
Overall, its a decent, clean hotel with reasonable pricing for the rooms and very polite staff. Wouldn't categorize it as excellent though, in view of the lack of proper sleep...!!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRTHotels, General Manager at The Sunway Manor, responded to this review, 14 March 2014
Dear Valued Guest,

Greetings from the Sunway GRT Grand,

Thank you very much for choosing our hotel to stay. Your feedback will be very valuable and thank you for your compliments which will be a morale boost to our entire team to do more as per our slogan "The Promise of More". Have noted your suggestions and we will address the issue. Please do visit again to enjoy the GRT hospitality.

Warm Regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 February 2014

The only major downside of this hotel is that it is far from the town. Make sure you have your own transportation otherwise you end up paying lot of money for going to and coming back from town. If you can ride hiring a bike is the best option.

The hotel and room was clean but we found little stain in commode.

This hotel offers Spa, Gym, Swimming Poll, Boutique, Restaurants, Complimentary WIFI, and Kids Play area. Overall it is a good hotel at the edge of the town at a good price but keep your options open.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BikashShaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRTHotels, General Manager at The Sunway Manor, responded to this review, 7 February 2014
Dear Mr Shaw,

Greetings from the Sunway GRT Grand,

Thank you very much for choosing our hotel to stay. Your feedback is very important to us and also useful to tripadvisor readers. We at GRT always strive hard to satisfy every guest who visits. Your positive feedback will be a motivation to our team to do more as per our slogan "The Promise of More". Please do visit our GRT hotels to enjoy the GRT hospitality.

Warm Regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 5 Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 January 2014

Clean and safe. It was a bit far from town so a disappointing for exploring Pondicherry. The town itself is wonderful and really interesting. The hotel was clean and tidy just a bit dull although we had a super evening meal. The sizzling dishes were excellent and the choice very good. The bar was sleazy and smelt musty

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jvm25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRTHotels, General Manager at The Sunway Manor, responded to this review, 7 February 2014
Dear Guest,

Greetings from the Sunway GRT Grand !

Thank you very much for choosing our hotel to stay. Your feedback will be very useful and important to us to enhance our services. Your positive words will be a motivation to our team to do more as per our slogan "The Promise of More". Please do visit our GRT hotels to enjoy the GRT hospitality.

Warm Regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sunway Manor

Property: The Sunway Manor
Address: 100 Feet Road | Mudaliarpet, Pondicherry 605004, India (Formerly The Sunway GRT Grand Pondicherry)
Region: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Pondicherry
#2 Spa Hotel in Pondicherry
#7 Family Hotel in Pondicherry
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Sunway Manor 3*
Number of rooms: 61
Official Description (provided by the hotel):
THE SUNWAY MANOR - IT'S A LOT MORE THAN JUST A PLACE TO STAY. It features a contemporary ambience that is blended with traditional South Indian hospitality. Located in the city center, it presents 61 aesthetically designed spacious rooms, OPEN HOUSE - 24 Hour Restaurant, GARDENIA - Multi Cuisine Restaurant, LE VERANDA - Open Sky, DELICE - Cake Shop, ASTA - Bar, Spacious Banquet Halls, PALI - Spa & Fitness Studio, RA - swimming pool, kids' play area, biggest parking, etc., which suit your leisure and business requirements. Opulent in decor and detailed in needs ensure an unforgettable experience. ... more   less 
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Also Known As:
The Sunway Grt Grand Pondicherry Hotel Pondicherry

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