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“Great hotel in Gangtok!!”

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WelcomHeritage Denzong Regency
Ranked #18 of 115 Hotels in Gangtok
Certificate of Excellence
Pune, India
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great hotel in Gangtok!!”
Reviewed 9 June 2014

Well maintained rooms/overall property, smiling faces always ready to help & guide and lovely spread for breakfast & dinner

Location is pretty good with lovely views from the first & second floor rooms.
Hot water in morning & evening. Free internet.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoeHyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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182 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Mumbai (Bombay), India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 June 2014

I stayed for 5 nights at this otherwise great location. Our stay was split in two trips on our way to north sikkim. Our first stay of 4 nights was wonderful! the location is excellent. The service staff- restaurants, and housekeeping are excellent and courteous. Overall for gangtok the hotel has a great location and is perfect for all your local sightseeing options. We stayed in a suite room and the room quality was good and overall the hotel was a great stay. On our last day of our first stay we had a minor water problem for half an hour which one typically won't expect in an ITC property, but one overlooks the same when it is a temporary hitch. Didn't dampen our overall great experience at the property

However on our second visit for one night, there was no running hot water, and even cold water in the tap came only for a few hours. 24 hours of no water in a ITC property I thought is completely unacceptable. When I checked with the other local similar star properties in Gangtok, they all had running water available. The lack of water was clearly an outcome of bad management. What was worse was is the management response instead of being upfront and clear kept trying to pacify by giving false hope. That whole week the hotel had water problems as it was running in full capacity.

So would advise you to choose wisely during peak season here. Somehow more that the water crisis the way it was managed made me loose some of my faith in any guarantee of a good service from this property.

So would say its a a hit or a miss case. If you get lucky (like out first stay) this property was 8/10 but if you get unlucky (like our second stay it was 5/10. So if you don't mind risking then you can go ahead.

Room Tip: If you want quieter rooms take higher floors. the right side corner rooms with both side views are g...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 June 2014

Gangtok , Sikkim is an experience and on a Holiday , the hotel makes all the difference. WelcomHeritage Denzong Regency is a jewel in the city . Some of the things that make this a preferred choice is as follows - The hotel has a fantastic location , far from the madding crowd of tourists and yet only a 15 min beautiful walk from the Mall (MG Road). The hotel rooms, restaurants and facilities are new and maintained well . The last but the most important is the service. Bikash and his team delivered impeccable service across departments , be it the efficient and experienced front desk who took care of your sight seeing arrangements , or the smiling and extremely efficient staff at breakfast and dinner who were there to anticipate the needs of my elderly parents and my lil one , or the committed housekeeping staff who knew what a family on holiday needs. To sum it up , this place is the right choice when in Gangtok. Oh yes ...the Views are amazing .......

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dandiwala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014

Beautiful experience with the staff and the view from the hotel.The hospitality by the staff specially Neetu at the front desk & Phorsong in the inning were too good & moved ahead from the prescribed duty.
Infrastructure needs to be improved in comparison with the rates & brand it carries.
Overall toooo gooood

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KANUPRIYAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thane, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 May 2014 via mobile

The hotel is little far from Mahatma Gandhi road where there are many shops . The hotel is having panoramic views of the gangtok city. The food is cooked by the chefs is awesome it is like home cooked food . The receptionist were having a good behaviour they used the word thoola for my son ,which is a Nepali word . The hotel is spacious the lady who was sweeping the floor was doing her duty with her best concentration , all the staff was polite and concentrating on their respective work . Mr Bimal and Mr Sashil , we're excellent in their work , Bimal provided us a good service and local information and helped us to even book the flight . The receptionist were coordinating with us .the hotel is having a beautiful store with local gift articles. The rooms are pretty well decorated the suites are very nice the lock of bathroom of room no 202 in which I stayed was a bit to be repaired . The taxis are available at the hotel so it is not a big problem . If you are going tailor made don't prefer clubside tours and travels it will be a chaos , fuss .

Stayed May 2014
Helpful?
1 Thank Medhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajkot, India
Level Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 15 May 2014

First I will get the positives out..
- Wonderful staff
- Good food with usually an excellent breakfast
- Great location
- Lovely rooms

but I mark it as poor because,

- hot water : If I am paying 15k a night in a state capital I need 24x7 running hot water. They have a system by which they by pass the geyser and all but bottom line, I had to take a cold bath in the morning
- blankets : again if I ask for an extra blanket at night - you dont call me after 15 mins and say we have run out of blankets. A sorry sir the next morning does not suffice.

I usually prefer Taj properties but all the ITC properties I have stayed it have had superb service. I felt very let down by this property.

Room Tip: Be very specific of which rooms you book by contacting the hotel - get lower floors and corner if yo...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dhavalm420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 May 2014 via mobile

Me and my wife visited Gangtok for our honeymoon in April.. We stayed at the Denzong regency (welcome heritage) for four nights and had an excellent and royal treatment ..
We had booked for the deluxe room but pleasantly surprised by the upgrade to the suite !!
The room was luxurious with a balcony and awesome view of the mesmerizing Kanchenjunga ..
The breakfast and dinner was very nicely served with good options in vegetarian and non-vegetarian, the food quality and taste were top standard
Gangtok had many sightseeing options and the hotel staff was helpful with a handy map.. Reception was always eager to help...overall we had a really nice stay and have good memories of the place !!

Stayed April 2014, travelled as a couple
Helpful?
Thank 608ankurg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about WelcomHeritage Denzong Regency

Property: WelcomHeritage Denzong Regency
Address: Cherry Banks | Opp. Raj Bhawan, Gangtok 737101, India
Region: India > Sikkim > East Sikkim > Gangtok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Gangtok
#5 Business Hotel in Gangtok
#6 Family Hotel in Gangtok
Price Range (Based on Average Rates): ££
Hotel Class:4 star — WelcomHeritage Denzong Regency 4*
Number of rooms: 25
Official Description (provided by the hotel):
WelcomHeritage Denzong Regency, is a sprawling century-old wooded heritage property in the fabled land of Sikkim, one of India’s last natural, unspoilt destinations. Gangtok, the state capital, is a bustling city offering perhaps the best views of the eastern Himalayan Range.Situated within a 10 acre sprawling, century-old, wooded heritage, family owned property which offers the finest views of the city and the pristine splendor of the undulating hills, valleys and a myriad streams that course through it, with the towering Mt. Kanchenjunga peak in the background. ... more   less 
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Also Known As:
WelcomHeritage Denzong Regency Gangtok, Sikkim

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