We stayed here in June 2014. The hotel is lovely, well maintained with good clean rooms.
The main drawback is the service. We reached in the afternoon and ordered food at the restaurant and waited endlessly for our meal to arrive. As our group was big, some of the dishes we reordered took forever more to arrive, which one doesn't expect at an ITC hotel.
Room service / housekeeping never picked up the phone. Had to request reception for all services which did get serviced, but if housekeeping / room service calls go unanswered - its just unjustified in a good property.
Overall food was ok and the hotel has good views. if only they could work on their service levels especially speed at the kitchen, it would be a treat to stay here.
- Official Description (provided by the hotel):
- WelcomHeritage Denzong Regency, is a sprawling century-old wooded heritage property in the fabled land of Sikkim, one of India’s last natural, unspoilt destinations. Gangtok, the state capital, is a bustling city offering perhaps the best views of the eastern Himalayan Range.Situated within a 10 acre sprawling, century-old, wooded heritage, family owned property which offers the finest views of the city and the pristine splendor of the undulating hills, valleys and a myriad streams that course through it, with the towering Mt. Kanchenjunga peak in the background. ... more less
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- Also Known As:
- WelcomHeritage Denzong Regency Gangtok, Sikkim