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“Good hotel in Gangtok”

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WelcomHeritage Denzong Regency
Ranked #18 of 126 Hotels in Gangtok
Certificate of Excellence
Reviewed 16 June 2014

We stayed here in June 2014. The hotel is lovely, well maintained with good clean rooms.

The main drawback is the service. We reached in the afternoon and ordered food at the restaurant and waited endlessly for our meal to arrive. As our group was big, some of the dishes we reordered took forever more to arrive, which one doesn't expect at an ITC hotel.

Room service / housekeeping never picked up the phone. Had to request reception for all services which did get serviced, but if housekeeping / room service calls go unanswered - its just unjustified in a good property.

Overall food was ok and the hotel has good views. if only they could work on their service levels especially speed at the kitchen, it would be a treat to stay here.

  • Stayed: June 2014, travelled with family
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3  Thank nidhi27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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108 - 114 of 196 reviews

Reviewed 10 June 2014

I would like to express my sincere appreciation and gratitude for the wonderful hospitality extended to us at Denzong Regency between 02/Jun/14 - 05/Jun/14.



Excellent location & view, clean and beautiful rooms, delicious food with great variety and above all a very very very friendly and helpful staff.



Anu, Nitu, Kabit, Ganesh and Sujatha were tremendously kind to us and took utmost care of our needs. I missed few names though, but a Big Thank you to all of them as well.

You all made our stay at Gangtok memorable :-)



I would thank Anu particularly for helping us to reach the hotel late at night, in spite of not knowing us in person and purely with knowledge that we are guests at Denzong Regency.



I will definitely stay at Denzong Regency during my future visits to Gangtok.



Kind Regards

Anguraj R. Balaguru

  • Stayed: June 2014
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1  Thank AngurajBalaguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

Well maintained rooms/overall property, smiling faces always ready to help & guide and lovely spread for breakfast & dinner

Location is pretty good with lovely views from the first & second floor rooms.
Hot water in morning & evening. Free internet.

  • Stayed: April 2014, travelled with family
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Thank JoeHyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2014

I stayed for 5 nights at this otherwise great location. Our stay was split in two trips on our way to north sikkim. Our first stay of 4 nights was wonderful! the location is excellent. The service staff- restaurants, and housekeeping are excellent and courteous. Overall for gangtok the hotel has a great location and is perfect for all your local sightseeing options. We stayed in a suite room and the room quality was good and overall the hotel was a great stay. On our last day of our first stay we had a minor water problem for half an hour which one typically won't expect in an ITC property, but one overlooks the same when it is a temporary hitch. Didn't dampen our overall great experience at the property

However on our second visit for one night, there was no running hot water, and even cold water in the tap came only for a few hours. 24 hours of no water in a ITC property I thought is completely unacceptable. When I checked with the other local similar star properties in Gangtok, they all had running water available. The lack of water was clearly an outcome of bad management. What was worse was is the management response instead of being upfront and clear kept trying to pacify by giving false hope. That whole week the hotel had water problems as it was running in full capacity.

So would advise you to choose wisely during peak season here. Somehow more that the water crisis the way it was managed made me loose some of my faith in any guarantee of a good service from this property.

So would say its a a hit or a miss case. If you get lucky (like out first stay) this property was 8/10 but if you get unlucky (like our second stay it was 5/10. So if you don't mind risking then you can go ahead.

Room Tip: If you want quieter rooms take higher floors. the right side corner rooms with both side views are g...
See more room tips
  • Stayed: May 2014, travelled as a couple
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2  Thank Neha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

Gangtok , Sikkim is an experience and on a Holiday , the hotel makes all the difference. WelcomHeritage Denzong Regency is a jewel in the city . Some of the things that make this a preferred choice is as follows - The hotel has a fantastic location , far from the madding crowd of tourists and yet only a 15 min beautiful walk from the Mall (MG Road). The hotel rooms, restaurants and facilities are new and maintained well . The last but the most important is the service. Bikash and his team delivered impeccable service across departments , be it the efficient and experienced front desk who took care of your sight seeing arrangements , or the smiling and extremely efficient staff at breakfast and dinner who were there to anticipate the needs of my elderly parents and my lil one , or the committed housekeeping staff who knew what a family on holiday needs. To sum it up , this place is the right choice when in Gangtok. Oh yes ...the Views are amazing .......

  • Stayed: May 2014, travelled with family
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1  Thank Dandiwala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

Beautiful experience with the staff and the view from the hotel.The hospitality by the staff specially Neetu at the front desk & Phorsong in the inning were too good & moved ahead from the prescribed duty.
Infrastructure needs to be improved in comparison with the rates & brand it carries.
Overall toooo gooood

  • Stayed: May 2014, travelled with family
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1  Thank KANUPRIYAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

The hotel is little far from Mahatma Gandhi road where there are many shops . The hotel is having panoramic views of the gangtok city. The food is cooked by the chefs is awesome it is like home cooked food . The receptionist were having a good behaviour they used the word thoola for my son ,which is a Nepali word . The hotel is spacious the lady who was sweeping the floor was doing her duty with her best concentration , all the staff was polite and concentrating on their respective work . Mr Bimal and Mr Sashil , we're excellent in their work , Bimal provided us a good service and local information and helped us to even book the flight . The receptionist were coordinating with us .the hotel is having a beautiful store with local gift articles. The rooms are pretty well decorated the suites are very nice the lock of bathroom of room no 202 in which I stayed was a bit to be repaired . The taxis are available at the hotel so it is not a big problem . If you are going tailor made don't prefer clubside tours and travels it will be a chaos , fuss .

Stayed: May 2014
1  Thank Medhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about WelcomHeritage Denzong Regency

Address: Cherry Banks | Opp. Raj Bhawan, Gangtok 737101, India
Region: India > Sikkim > East Sikkim > Gangtok
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Casino Hotel in Gangtok
#4 Luxury Hotel in Gangtok
#5 Business Hotel in Gangtok
#6 Family Hotel in Gangtok
Price Range: £84 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — WelcomHeritage Denzong Regency 4*
Number of rooms: 25
Official Description (provided by the hotel):
WelcomHeritage Denzong Regency, is a sprawling century-old wooded heritage property in the fabled land of Sikkim, one of India’s last natural, unspoilt destinations. Gangtok, the state capital, is a bustling city offering perhaps the best views of the eastern Himalayan Range.Situated within a 10 acre sprawling, century-old, wooded heritage, family owned property which offers the finest views of the city and the pristine splendor of the undulating hills, valleys and a myriad streams that course through it, with the towering Mt. Kanchenjunga peak in the background. ... more   less 
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Also Known As:
WelcomHeritage Denzong Regency Gangtok, Sikkim

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