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The Derbyshire Derby
Ranked #2 of 2 Hotels in South Normanton
Reviewed 26 July 2014

We used the hotel as a stop off for the peak district and a visit to Chatsworth, entry which was paid for in the package. Generally clean but window ledges and window framework were dusty. Good rooms and comfortable bed let down by on air conditioning. This is probably the case with too many hotels in the UK but it just so happens we were staying during the latest heat wave and the heat in the room was oppressive. With rising temperatures I believe more hotels will have to consider fitting it to compete.

Overall the service was good and I liked the hotel. I can't speak for the leisure facilities because we did not use them. This hotel caters for business users, conferences and weddings but the food does not match the standard of the hotel. It's like they don't have to put in the effort with the food. Which is surprising because they seem to crow about standards and quality at the reception desk where you will find a picture of a member of staff who has shown quality service. I would be very disappointed to find the chef's face there based on our experiences. One of the dishes which both me and my wife had very few of the elements correct as per the menu.

The ham hock terrine was miserly in the first place, the pea shoots had been replaced by rocket, passed its best, the rye bread had been replaced by a thinly cut piece of toasted white bread. The tarragon Aioli was some very mediocre mayonnaise with some leaves through it which may or may not have been tarragon. Aioli should taste of garlic and it didn't. My wife's croquette which was part of her chicken dish was hard with a grey greenish filling which was tasteless. My potato rosti pale and not crisp so it was just a pile of shredded potato. We were here for 2 nights so the list goes on. The tomato soup was sour, nobody has obviously told the chef that adding just a minute amount of sugar to the mixture remedies that. I quite enjoyed my lamb tagine the second night but "Naz's Syhlet Sizzler" was a let down, the sauce that covered it completely over powered it, so I would not know if the breast had been marinated in spices and the rosti lightly spiced. My wife had "Toms award winning steak pie" obviously a bought in pie which is alright for bar food but not for a restaurant. I would expect this pie to be on the 2 meals for £8 list at a well known pub chain. The breakfast was OK on the whole and that is why the score for food is 2. When I mentioned the poor food to the receptionist I got the impression I wasn't the first to complain. Again superlatives about he chef on the menu don't seem deserved.

Overall just not good enough on the food front, might stay here again on a B&B deal but would be eating elsewhere.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank CowdenBelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel F, Manager at The Derbyshire Derby, responded to this reviewResponded 28 July 2014

Thank you for your comments.

We are sorry to read the food did not meet your expectations during your stay but we are pleased all other aspects lived up to your expectations. We take all feedback very seriously and we will be working with the Head Chef to address your feedback regarding the food to ensure we make adjustments as needed. It was good to read you found the service to be of such a good level.


Kind Regards
The Management Team

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1,051 - 1,057 of 1,665 reviews

Reviewed 24 July 2014

The Derbyshire Hotel is definately the place to hold your wedding ! from the first appointment with wedding planner Tracy to the day of the wedding with Jonathon & Luke, all so helpful and reassuring nothing could have been more perfect, guests could not believe the service, fabulous food and stunning room set up, guest comments " it could not have been better if you were in a 5* hotel"
The day went without any "hitches" and we can only thank the management and staff for providing a fabulous day to remember
The rooms were great too lovely and clean and a nice touch was the petals and champagne and card from the staff on our return in the evening, cannot thank everyone at the Derbyshire Hotel enough, will be back for our first anniversary !
Thank you

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank AAK11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel F, Manager at The Derbyshire Derby, responded to this reviewResponded 28 July 2014

Congratulations on your marriage. It was an honour to host your wedding day.

The team are delighted to have made the day so special for you and all your guests. We have a dedicated team who look after all of our weddings and special events to ensure you get the personally touch and can sit back, relax and enjoy the event.

We look forward to welcoming you both back for your 1st Anniversary.


Best wishes,
The Management Team

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Reviewed 23 July 2014

Overall good value for money, just off m1 therefore easy access and close to Nottingham and derby. Food is a little expensive and room menu limited. Staff helpful and friendly. Small but functional gymn, large pool and spa.

  • Stayed: May 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel F, Manager at The Derbyshire Derby, responded to this reviewResponded 28 July 2014

Thank you for your notes.

We are pleased to hear you found our location near Junction 28 of the M1 so handy, we are ideally located for Derby, Nottingham and The Peak District.


Best wishes,
The Management Team

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Reviewed 22 July 2014

Can't say much about this hotel except to advise that your room must be on the ground floor if the weather is warm. If it has been a warm day the upper rooms are unbearable and have no air-con. It seems unbelievable that any modern building can be so bad. Strangely the bathroom tap delivered only cold or tepid water - could have been a faulty thermostat in the tap itself, so other rooms may be better. No lifts. Staff try hard but cannot overcome a faulty building.

Stayed: July 2014, travelled with family
Thank ImhoSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel F, Manager at The Derbyshire Derby, responded to this reviewResponded 28 July 2014

Thank you for your review. We always welcome feedback and use it make improvements and adjustments wherever possible. We endeavour to control the heat of the hotel wherever we can.

We are pleased to hear the staff enhanced your stay.


Best wishes,
The Management Team

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Reviewed 20 July 2014

Rooms and corridors very dark - and no air con or modern TV. Husband in wheelchair could just get around room OK, but only a double bed. Had a voucher for dinner(2 courses) and bottle of wine. Found out bottle of wine to be got from bar, but unable to take it into restaurant - a very odd thing. Staff recommended we drink wine in bar and take glasses through into restaurant. When offered a lovely cool sparkling French wine however, we couldn't help drinking in first as it was excellent and a lovely choice on such a hot evening. Food in restaurant sounded a bit dull, but waitress produced specials menu, and I chose chicken Caesar salad ( with anchovies) as a starter and salmon for a main course. My husband paid extra for a sirloin steak and we were both pleasantly surprised how good the food was. We had to pay extra for an Eton mess but we shared it between us - delicious.
Leisure facilities down stairs - disappointing as pool was too full when I tried to go there. Also no real access for wheelchair patrons as changing rooms behind desk had steps down to pool.
Problem with bath as had no idea how to get cold water as only hot tap seemed to be working and water was very hot. When asked staff they were very helpful and had turned taps for us when we returned from dinner and cold water was available. A shame that there was no signs as to how to operate these odd taps.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank JennySM606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel F, Manager at The Derbyshire Derby, responded to this reviewResponded 21 July 2014

Thank you for your detailed comments.

We are pleased you enjoyed your stay overall. We have a range of special offers available for our guests to enjoy. It is good to hear you took advantage of our wide ranging Tempus Restaurant menu.

If you want to talk over any of your comments further please do contact me on 01773 812000


Kind regards
The General Manager

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Reviewed 19 July 2014

I was due to stay here on a summer day (we'd booked a few rooms as part of a big group). It was warm outside but nothing too excessive. When we got into the room it was sweltering. We could tell right away we wouldn't be able to sleep. We tried opening the window but that did very little - my room had an aircon unit (for reception I assume!) directly outside so the noise would have kept me up anyway.

We went to complain and got nowhere as the hotel was full. The staff were extremely understanding (perhaps they are used to this) and helped us find somewhere else to stay and gave a full refund. I can't fault them at all. However, regardless of how nice the staff were, rooms like this shouldn't be made available.

If I worked here, it would only be long enough to find a new job.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel F, Manager at The Derbyshire Derby, responded to this reviewResponded 21 July 2014

Thank you for your review.

We are sorry you decided not to stay, all our bedrooms have opening windows and we can happily provide fans. We endeavour to control the temperature of all areas of the hotel all year round. I am pleased the team look after your requirements. A refund would only be arranged inline with each bookings specific terms and conditions.


Kind regards
The Management Team

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Reviewed 18 July 2014

I got married at the Derbyshire in May 2013, it was 16 months in planning and our wedding planner Sharon, was amazing, patient and inspirational. Our host on the day, Johnathon, was like a magician, everytime we thought something needed doing he appeared out of nowhere to tell us it was already sorted. The price was exceptional for the service which was outstanding, the quality of the food still has our guest talking about it a year on, tasty and plentiful. we have since recommended and attended 2 further weddings at Principle Hayley hotels in Derbyshire and both brides have said the same.
Our ceremony was in the smaller room with 80 guests and in the evening we were in the large back suite with 180 guests, the gardens have made for wonderful photos, I would highly recommend this hotel, the rooms are comfy and clean we had no complaints from the 60 guest that stayed and all rooms were discounted for the wedding. We used the hotels own DJ 'Jonny' who really made it a night to remember.

Room Tip: Disabled rooms are all on ground floor near reception, all rooms were quiet, some down long corridor...
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  • Stayed: May 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank leah s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel F, Manager at The Derbyshire Derby, responded to this reviewResponded 21 July 2014

Dear Leah

Thank you for your review.

It was a pleasure to host your wedding; we are very lucky to have Sharon and Jonathon as part of our team. It is wonderful to hear you have recommended the hotel to others and been back yourselves since to enjoy the hotel.

We hope to be able to continue to welcome you to The Derbyshire Hotel.


Kind regards
The Management Team

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Additional Information about The Derbyshire Derby

Address: Carter Lane East, South Normanton DE55 2EH, England
Phone Number:
Region: United Kingdom > England > Derbyshire > South Normanton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in South Normanton
Price Range: £52 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Derbyshire Derby 4*
Number of rooms: 157
Official Description (provided by the hotel):
Family-friendly and very comfortable, you'll feel relaxed from the moment you arrive. Near the heart of the Peak district where you will find delightful walks and spectacular views. Chatsworth House, fun-packed thrills of Alton Towers, and extensive shopping at East Midlands Outlet are all nearby. Enjoy our modern gym, indoor pool, spa bath and optional health & beauty treatments. Beautiful suites available for meetings and events, from conferences to weddings. If you are planning a trip abroad, the hotel is just 30 minutes from East Midlands Airport. ... more   less 
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Also Known As:
Derbyshire Hotel South Normanton
Derbyshire South Normanton
The Derbyshire Derby South Normanton

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