We used the hotel as a stop off for the peak district and a visit to Chatsworth, entry which was paid for in the package. Generally clean but window ledges and window framework were dusty. Good rooms and comfortable bed let down by on air conditioning. This is probably the case with too many hotels in the UK but it just so happens we were staying during the latest heat wave and the heat in the room was oppressive. With rising temperatures I believe more hotels will have to consider fitting it to compete.
Overall the service was good and I liked the hotel. I can't speak for the leisure facilities because we did not use them. This hotel caters for business users, conferences and weddings but the food does not match the standard of the hotel. It's like they don't have to put in the effort with the food. Which is surprising because they seem to crow about standards and quality at the reception desk where you will find a picture of a member of staff who has shown quality service. I would be very disappointed to find the chef's face there based on our experiences. One of the dishes which both me and my wife had very few of the elements correct as per the menu.
The ham hock terrine was miserly in the first place, the pea shoots had been replaced by rocket, passed its best, the rye bread had been replaced by a thinly cut piece of toasted white bread. The tarragon Aioli was some very mediocre mayonnaise with some leaves through it which may or may not have been tarragon. Aioli should taste of garlic and it didn't. My wife's croquette which was part of her chicken dish was hard with a grey greenish filling which was tasteless. My potato rosti pale and not crisp so it was just a pile of shredded potato. We were here for 2 nights so the list goes on. The tomato soup was sour, nobody has obviously told the chef that adding just a minute amount of sugar to the mixture remedies that. I quite enjoyed my lamb tagine the second night but "Naz's Syhlet Sizzler" was a let down, the sauce that covered it completely over powered it, so I would not know if the breast had been marinated in spices and the rosti lightly spiced. My wife had "Toms award winning steak pie" obviously a bought in pie which is alright for bar food but not for a restaurant. I would expect this pie to be on the 2 meals for £8 list at a well known pub chain. The breakfast was OK on the whole and that is why the score for food is 2. When I mentioned the poor food to the receptionist I got the impression I wasn't the first to complain. Again superlatives about he chef on the menu don't seem deserved.
Overall just not good enough on the food front, might stay here again on a B&B deal but would be eating elsewhere.
- Official Description (provided by the hotel):
- Family-friendly and very comfortable, you'll feel relaxed from the moment you arrive. Near the heart of the Peak district where you will find delightful walks and spectacular views. Chatsworth House, fun-packed thrills of Alton Towers, and extensive shopping at East Midlands Outlet are all nearby. Enjoy our modern gym, indoor pool, spa bath and optional health & beauty treatments. Beautiful suites available for meetings and events, from conferences to weddings. If you are planning a trip abroad, the hotel is just 30 minutes from East Midlands Airport. ... more less
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- Also Known As:
- Derbyshire Hotel South Normanton
- Derbyshire South Normanton
- The Derbyshire Derby South Normanton