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“very enjoyable stay”

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The Derbyshire Derby
Ranked #2 of 2 Hotels in South Normanton
norfolk
Level Contributor
76 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“very enjoyable stay”
Reviewed 4 June 2009

this was our first visit to this hotel,and we were very impressed with it,it is situated in a very good location for matlock,bakewell,etc,staff excellent,liked the idea of breakfast until 11.am at weekends,excellent value,will hopefully return again

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tuckswood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H0telGeneralManager, General Manager at The Derbyshire Derby, responded to this review, 20 July 2009
Thank you for your feedback on Trip Advisor

It was pleasing to read your comments regarding the Hotel, I have taken the liberty of passing your comments on to my staff as I know they will take great heart from your kind comments

I do hope we have the pleasure of welcoming you back to the Derbyshire sometime in the not too distant future

Kind Regards

Andrew Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (297)
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English first
United Kingdom
Level Contributor
124 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 26 May 2009

Booked the hotel at the last minute and had a good deal at £60.00 per night with a FREE bottle of wine in the room on arrival.
The hotel is modern, the rooms are quite spacious and the leisure centre is efficient and compact with a small pool, sauna, Jacuzzi and steam room.
Reception upon arrival was professional and the drinks in the bar are quite reasonable.

On the minus side I was disappointed to find three stale, hard bread rolls, half a bottle of milk and three yoghurts in the fridge which clearly had been there for a few days as the date was up on the rolls and this does not say much for the efforts of housekeeping.

On arrival we booked our evening meal in the restaurant and when we got there at the exact time of 20.30 hours we were left standing by the door for nearly 10 minutes. Why, I don’t know, as the restaurant was more than half empty. On three occasions the staff acknowledged our presence and told us they would be with us ‘ in a minute’ only to carry on what they were doing whilst I got increasingly frustrated and angry and nearly ready to leave.

After we eventually got seated and had a look at the menu I wished I would have walked away as the food on offer was less than inspiring, there was nothing on this menu I even remotely fancied and, in the end, we both settled for an item from the grill, i.e. a Sirloin Steak at the extortionate price of £21.00 each. With a bottle of wine our evening meal, consisting of ONE course, came to nearly £60.00 and we vowed not to come back the next day.

Fortunately there is a Brewers Fayre pub just over the road where you can get the same meal for half the price saving you £30.00 and I can only advise any potential guest of the Derbyshire to check out the menu before they book a table.

Breakfast on Sunday morning was rather shambolic, there was a continuous shortage of various items from the breakfast buffet, i.e. there was no bacon, then no eggs, then no white bread to feed the toaster, no butter and so on and the staff never seem to fill it up until somebody pointed it out to them.

The tables in the restaurant weren’t cleared and at one point the restaurant was half empty, all the tables were dirty and there was a large queue by the doors waiting for a cleaned table.

The staff on duty seemed to be like headless chickens who just couldn’t cope or see the problems.

Strangely enough, the situation was quite the opposite on Monday morning, a different set of staff, which were efficient and organised and who cleaned the tables continuously during breakfast.

Would I go back to the Derbyshire?

Yes I would if the price is right but I seriously doubt that I would attempt to have another meal in the restaurant unless, of course, they change their menu and offer dining which represents their status of a FOUR star hotel.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rpumpernickel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerDE55, Hotel Manager at The Derbyshire Derby, responded to this review, 28 May 2009
Dear Sir,

thank you for your feedback on Trip Advisor, I am sorry we didn't live up to expectations during your stay with us.

We are currently working on a new restaurant menu which we hope to launch in June 2009 with a wider variety of dishes and prices to cater for everyones needs.

I do hope that you give us the opportunity in the future to demonstrate that we can deliver so much better.

Kind regards
Janet Gurr, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2009

This Hotel in right on the M1 at J28, as a result there are few public transport routes to get to and from it, so a car is essential.
On arrival we received a friendly and efficient check-in, the room was clean and quiet homely for a Hotel. We only used to restaurant for breakfast in the morning, but found a full buffet and although busy, were dealt with without any trouble. You could tell the staff had worked together for years.
Overall for the price we paid, £15 more than the budget Hotel across the road for which we got the breakfasts included, i felt this was a Hotel that if i am in the area again i will use with a second thought. Its a little gem!
ps Just before we left the Hotel we got talking to the receptionist, we mentioned that we planned on visiting the designer outlet village across the road. She gave us a discount voucher for all the shops, if you are going, ask for one;-)

  • Stayed March 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lunchb0x7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerDE55, General Manager at The Derbyshire Derby, responded to this review, 7 April 2009
Thank you for your feedback, we look forward to welcoming you back again in the future. Janet Gurr, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
377 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed 20 February 2009

Stayed at this Hotel for one night for business purposes. Hotel and room were ok. Staff were too young and inexperienced e.g. till work. Given a dirty glass which was clearly visible.

If you stay here eat out. Set meal of £18 not good value considering the quality. Minute Starter of salmon pate, hidden under rocket.

A la carte menu - Soup £5,50 - could only taste pepper. Sirloin steak £18.50 (square shaped! and tasteless), said served with a rocket salad, ie. rocket, half a cherry tomato, few tiny pieces of pepper and onion. Side orders £2,50 each mushrooms, fries, peas (a cereal bowl full of peas for 2 people). Had to ask for serving spoons. Sweet of fresh fruit salad consisted mainly of grapes and pineapple £5.50. For the total price of 3 courses you would get a good meal in a good restaurant. £23.50 for a bottle of Beaujolais.

Breakfast - everything luke warm. Very disappointing.

£79 per night bed and breakfast. Expected better quality. Would not recommend this Hotel to anyone.

  • Stayed February 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluetwo47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucks, England
Level Contributor
83 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 8 February 2009

A good night in a quiet, comfortable room.

As others have noted, this is mainly a Conference and Function hotel, but we were impresed by the quality of the room.

Recommended as a good overnight break on the Motorway if you can get a good price ....

  • Liked — Location and quality of room
  • Stayed February 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank RabbitRoamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 26 January 2009

There is nothing wrong with this hotel: great location for the Peak District, next to the M1, lovely grounds, quiet, nicely layed out, lovely pool area, changing rooms, big sauna and lovely roman-like steam room, very clean and looked after... targeting inexperienced event goers as a priority. So if you don't ask for anything else on top I think you'd love the stay!!!!!!
I said I wish I could say LOVED IT!!! But it's always the bloody poorly paid moany staff that try to annoy the heck out of you!

Having read the description and some of the reviews I put my hand on the phone and called... a lovely American voice (oh no....not one of those...) who had no clue how to spell Derbyshire convinced me that it was time to hang up and try to book online instead.... so I proceeded to do- the website mentioned a few spa packages - but nothing that suited what we wanted, i.e. 1 hour of full body massage and 45 mins of leg massage. So I found the hotel number and called the sales team to check if our requirements would be met. They were great at selling the rooms but had NO CLUE what the leisure centre offered. No good...Of course, no one was available to give us more details and so I gave up on this option as well; went back online, booked a double room on the 79 pound winter offer (thought maybe it'll be a rip-off if I pay more), plus breakfast for two (glad I did not book the dinner too), thinking that we will certainly be able to get more info on the spa upon arrival. Well, not!
I could not fault the hotel in terms of room description and facilities; I am sure we were given one of the worst rooms as part of the sales package - and still I could not fault it. When it comes to the damn services, try to not ask for what's online though. Upon arrival we rushed to the leisure centre in order to ask for information on the various spa packages offered and we stumbled upon yet again another person who works there full-time and has no clue. OK, we gave up on that too and said we'd wait for Sunday morning to speak to the masseuse.
We decided to enjoy the jacuzzi and the pool. We asked for 2 towels each instead of one (we believe in hygiene when it comes to the sauna and steam room and usually sit on towels) but were told that for ENVIRONMENTAL reasons he was asked to be stingy and not give more than one towel each. I shan't say more - 4 bloody star hotel. Anyway, we went upstairs and asked reception for an extra towel but they argued that it was not possible at that time of night (5 p.m.), plus they knew we'd get as many as we wanted from the leisure centre. Great - forget towels, we enjoyed the spa and then went to ask for the dinner package - we were told to go to the restaurant, there there was Mr Nobody cooking nothing for no guests and so we gave up on that too; no reason to pay 53 pounds for a ghost meal... wanted to plug in my laptop so I can fish for local food providers - guess what? the Internet connection does not work in any of the rooms because there is work being carried out!!!!LOVELY! Can we do this again?!!!!
So we went out in the end and bought our own meal from a local dinner; asked to heat it up at the hotel- impossible - yet another reason: "We cannot be held liable for the damage that may be caused to the food whilst heating up in the microwave!!!!" We were determined to eat something warm and at this point my partner got angry and wrote a disclaimer saying we take full responsibility for all the damage the food may suffer whilst heated in the microwave for 5 mins on low.... hoping they would not spit in it!!!!!! Honest!!!!!! Is this for real? And then finally, by 8 p.m. we managed to relax and eat in the bedroom and get a lovely good night sleep. Don't get too excited about the TV programmes, all the 4 movie channels (2 are porn) are pay-per-view and you only get like 4-5 terrestrial for free...
Breakfast? OK but would not go mad about it. I say eatable and for a change, the staff LOVELY!!!! no moaning, no excuses, they just provided by the book. 29 pounds for a 2-people English breakfast - definitely not worth the money, but it's all event-based prices.
As for the spa - well, the lovely clueless gentleman we met the night before had shut the pool for the whole day due to an imbalance in the chemicals, upsetting all the locals who came with their children. First he said at least one hour, but we were there for 4 hours and there was no attempt to solve the problem. The masseuse finally arrived at 11 am and my partner had a massage but I could not get a leg massage so I spent my time in the spa with the moaning parents and the unhappy kids who were less than 8 years old, therefore not allowed in the jacuzzi.... The hotel staff (other than the breakfast ladies) clearly rest on the company image and make no effort to provide the basics and sell any extras. When your trip is all about spa and relaxation, there is definitely better service out there. We love spas and pools as part of our getaways, and so would only go back there if we had nowhere else to go for the night as I would not trust the spa's working, the masseuse is present, the Internet connection works, the restaurant has any customers.... and the environment may not pressurise staff to come up with more pathetic excuses!!!!

  • Liked — room comfort and location (close to the M1 and Peak District)
  • Disliked — general services - they sold us a lot of bullshit excuses!
  • Stayed January 2008
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank VWT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sutton Coldfield, United Kingdom
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 November 2008

I stayed here with my husband as he was on a 3 day course within the hotel. It wasn't that easy to find as we arrived there in the dark, and the sign for the hotel is not lit very well. The hotel is hard to find by TomTom if you put their postcode in, therefore it is important to make note of the directions given on their website.

The staff at the front desk were generally quite friendly and helpful, although when I rang before arriving to ask them a question about whether the TV would allow a DVD player to be hooked up to it, but the person didn't know the answer, and then I was put on hold for a long time, and eventually got cut off. I didn't bother ringing back again.

The rooms are comfortable and spacious but the hotel in general is not very modern, despite them saying it is contemporary. They provide a fridge which is empty, which was useful as I usually travel with my own food and goodies. They provide a couple of free sky channels, including Sky Sports 1 and 2. I did take my DVD player with me which I could connect to the TV (traditional big TV, not flatscreen type), which was good as I was able to watch my own stuff.

The shower was okay, I have seen better and I have also seen worse. The hairdrier is in a desk drawer rather than the bathroom, so it took me a while to find it initially. It was small but very powerful.

I was quite disturbed to find a large dead spider on the floor by the side of the bedside table which I removed myself as I couldn't bear looking at it. Also the bath had a couple of small hairs in it, therefore I wasn't overly impressed with the cleaning. I couldn't be bothered telling the front desk about these issues, but maybe I should have.

I think they are supposed to have good beauty treatments at the hotel, but I didn't go for any of those so can't really comment.

The breakfast was really nice, with a full english breakfast on offer, plus the usual cereal, yogurt, pastries, etc. The breakfast staff were helpful and attentive. My husband also had lunch provided at the hotel as part of his course, and said it was of very good quality.

I had to kill a lot of time myself whilst he was on his course, so on one of the days I found myself at the East Midlands Designer shopping village which is only a few minutes away, where I found a number of bargains. I asked at my hotel reception for a card which they stamped so I could take it to Customer Services for a discount card. Also, I took a drive up to the Meadowhall Shopping Centre in Sheffield which is about 25-30 mins away at Junction 34. The place is massive and you can easily spend all day there! I believe Nottingham and Derby are not too far, so those are other places you can travel to from here.

I would say overall that it was an average experience staying at the Derbyshire. We might have to stay there again if he has another course there, but otherwise, I would not choose to stay here as its not modern enough. The only plus point for us was the food they provided.

  • Liked — food, distance from motorway, size of room.
  • Disliked — dead spider, old-fashioned decor.
  • Stayed October 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diva80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Derbyshire Derby

Property: The Derbyshire Derby
Address: Carter Lane East, South Normanton DE55 2EH, England
Phone Number:
Region: United Kingdom > England > Derbyshire > South Normanton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in South Normanton
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Derbyshire Derby 4*
Number of rooms: 157
Official Description (provided by the hotel):
Family-friendly and very comfortable, you'll feel relaxed from the moment you arrive. Near the heart of the Peak district where you will find delightful walks and spectacular views. Chatsworth House, fun-packed thrills of Alton Towers, and extensive shopping at East Midlands Outlet are all nearby. Enjoy our modern gym, indoor pool, spa bath and optional health & beauty treatments. Beautiful suites available for meetings and events, from conferences to weddings. If you are planning a trip abroad, the hotel is just 30 minutes from East Midlands Airport. ... more   less 
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Also Known As:
Derbyshire Hotel South Normanton
Derbyshire South Normanton
The Derbyshire Derby South Normanton

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