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“Very good standard but no lift”

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Premier Inn Mansfield Hotel
Ranked #1 of 2 Hotels in South Normanton
Certificate of Excellence
Llandysul, United Kingdom
Level Contributor
172 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Very good standard but no lift”
Reviewed 12 February 2014 via mobile

Easy to find off M1; good car park; reception friendly (even tho I arrived near midnight); room generous, and clean; huge bed + plenty of pillows; great Samsung TV on a generous desk unit, with mirror; competent bathroom.
These are all reasons why I use Premier Inn so much. But no lift ...

Stayed February 2014
Helpful?
3 Thank georgiahay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 22 February 2014
Thank you for your comments following your recent stay with us. I am delighted to hear that you are a frequent Premier Inn user and that you found we met the high standards in our site. Myself and team all work extremely hard to ensure we deliver the highest levels of Customer Service and Cleanliness for all of our guests. I have read your comments regarding the fact that we do not have a lift in our site, should you stay with us again in the future please call ahead of your stay direct to site and we will make sure that you are allocated a ground floor room for your convenience. Once again many thanks for your comments and we look forward to being able to welcome you back to our Premier Inn should you visit the area again.
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564 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 February 2014

a wonderful hotel. friendly reception staff. this was our first premier inn stay. we normally stay in travelodge. but this stay was much cheaper . the room was spotlessly clean. ive never stayed anywhere so quiet. we only heard people walking in the corridors and opening the firedoor at the side of our room. the hotel has a no noise after 10pm policy and it works. we couldnt hear any outside noise and it was a very windy night. didnt have breakfast in the brewers fayre but had dinner both days. you can take drinks from the bar to your room. really impressed with the premier inn. never seen so many staff in a hotel and this showed in the cleanliness. we will certainly use premier inn again. the beds are very comfy (my hubby probably made the mattress as he works for the company who supply hypnos) although quite high, i had to climb in lol and the rooms are warm. only thing is, my hubby likes to sit in comfort when chilling before bed, we only had one comfy chair in the room so i had to sit on the bed which im not keen to do wearing outdoor clothing. 2 comfy chairs or even a small sofa would make the room perfect. thank you premier inn!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mandy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 11 February 2014
Thank you for your comments following your stay with us at the Mansfield Premier Inn and choosing our site as your first Premier Inn location I am thrilled with the comments you have wrote, myself and team pride ourselves on ensuring that all of our guests are welcomed by a friendly receptionist, all of our rooms are cleaned to the highest of standards as expected in all Premier Inns. We have recently had new double glazing installed which has had a massive impact on external noise and my night receptionists conduct hourly corridor checks to ensure that guests experience a "Quiet Night" during their stay. I have read your comments regarding their only being 1 comfy chair in the room, this is a Premier Inn standard, however if you stay again in a Premier Inn please call the site direct we can then arrange for you to be allocated a room that has a sofabed in, otherwise an extra chair can be placed in your room prior to your arrival. Should you be in our area again we would very much like to welcome you back to our Premier Inn. Once again thank you for your comments.
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Norwich, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 February 2014

Great hotel which was very easy to find. The car park was really well lit. As always fantastic comfy room, really clean and very spacious. Brilliant staff so helpful, especially when a power cut had blown out the wi-fi. Dinner and breakfast were both good with a choice of foods to suit most budgets. Restaurant was very busy on Saturday night so would recommend booking a table early. Room was a bit warm and heating control didn't seem to work, but to be fair I didn't mention it to reception so I can't complain. Much better value for money and comfort than the Derbyshire across the road.
Highly recommend this hotel and will be staying here again when next up for training.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sausagemonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 8 February 2014
Thank you for your comments following your recent stay with us at the Mansfield Premier Inn. Myself and team pride ourselves on providing both high levels of both Customer Service and Cleanliness for all of our guests. I am delighted that you found this during your recent stay with us. I have read your comments with regard to the room being a little to warm for you, we have put the temperature of the rooms up due to the cold weather we are experiencing at present time to ensure they are warm enough for our guests. I am sorry that you found the room to warm for you, if you do stay with us again please ask at reception and will make sure we lower the temperature in your room for your stay. Once again thank you for your kind comments and we look forward to welcoming you back when next up for training.
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Nottinghamshire, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 February 2014 via mobile

Overnight stay only. Friendly receptionist, warm and comfortable room, very clean. would definitely recommend. Think the wi fi should be free instead of having to pay £3.00 extra. Attached to Brewers Fayre excellent evening meal and lovely breakfast.

Stayed January 2014, travelled as a couple
Helpful?
Thank roo40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 3 February 2014
Thank you for your comments following your recent stay with us at the Mansfield Premier Inn. I am delighted to hear that you found your stay with us enjoyable and that we met the high standards expected of all Premier Inns. I have shared your comments with the General Manager of the adjoining Brewers Fayre Restaurant for them to share with their team. With regard to your coments on our WiFi being chargable, Head Office monitor all feedback from guests and I will ensure that your comments are passed onto them. Myself and team look forward to being able to welcome you back to our Premier Inn should you visit the area again. Once again thank you for your comments.
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Northampton, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 January 2014

My family (2 adults, 6yr old & 6 month old) stayed here for a family event in Mansfield. The family room that I booked was great and the travel cot provided was superb. The room was comfy, clean and well looked after. We were on the ground floor and there was no noise whatsoever. We had dinner in the attached restaurant which was ok but nothing special and a little overcrowded. I would recommend finding a nearby pub for some better food. We also had breakfast the following morning in the same restaurant and was pleasantly surprised as to how good it was compared to dinner the night before. Much more casual and well attended by the staff. Overall a great stay and we will use this again. Advanced booking of £29 per night!! :-)

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richark2409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 22 January 2014
Thank you for your comments following your recent stay with us at The Mansfield Premier Inn. Myself and team work very hard to ensure we deliver the highest levels of both Customer Service and Cleanliness to all of our guests and I am very happy to hear you found this during your stay. Our Restaraunt is an extremely busy site and we always do advise pre-booking on arrival. However should you visit us again in the area we are always happy to provide locations of other family Restaurants in the area close by. Premier Inn pride themselves on providing an "All You Can Eat" Breakfast" for our guests and again I am delighted you found this so. I will pass your comments onto the Restaurant General Manager for them to share with their team and address the issues you raised. If your family visits the area again we would very much like to be able to welcome you back to our Premier Inn. Thank you
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London, United Kingdom
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 5 January 2014

We have been to the Premier Inn at Mansfield a few times and never been disappointed with the service we receive.

On this visit we arrived late on Christmas Eve to find, as always, a cheerful, helpful receptionist and a warm welcome. She wished our two young boys a happy Christmas, gave them both a present and hoped that we both would have a good stay.

I mentioned that in a previous review I had suggested nightlights, and that the manager had responded to say she had bought some. Sure enough, the receptionist went into the office and found one for us - perfect service.

The room, identical to every other in the place, was clean, comfortable and cosy. The large double bed comfortable and the two singles for the boys equally so.

We didn't have any breakfasts in the adjoining Brewers Fare this time around but did bring a drink from the bar to our room and relaxed with our boys before an early night.

As always, the staff were great, even those who had drawn the short straw and were working Christmas Day, friendly and fabulous. A credit to the hotel and the manager.

We will be back...

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank si_j_peacock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 7 January 2014
Thank you for your kind comments following your stay with us at our Premier Inn over the Christmas Holidays. It is very nice to hear that you have stayed with us previously and that you continue to return to visit us. Myself and team work hard to ensure with deliver the highest levels of Customer Service to all of our guests all year, but over the Christmas period we especially like to add a little something special to ensure our younger visitors know that Santa Claus knows where they are by leaving them a small gift. Personally I do read all of the reviews that our guests post and any suggestions made to improve your stay wherever possible we do try to accommodate so I am really pleased that you found the nightlight useful during your recent stay. Once again thank you so much for your comments I will share them with my team. We very much look forward to welcoming you back again to Mansfield when you visit the area in the future.
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Edinburgh, United Kingdom
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 December 2013

A good location if you are travelling with easy links from the M1 and A38. (I have stayed here many times when on business). Plenty of parking too. I am always greated by friendly staff and have always had a comfortable and clean room. There is a restaurant/pub next door where you can also get breakfast in the mornings (they start breakfast at 06:30 if you need an early start). There is a Designer Outlet opposite if you fancy doing any shopping while you are there.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 7 January 2014
Thank you for your comments following your recent stay with us at the Mansfield Premier Inn. Myself and team pride ourselves of delivering the highest standards of Customer Service to all of our guests and I am delighted that during your many stays with us you have experienced this. My House Keeper also works extremely hard with her team to ensure we provide the cleanest & comfortablist rooms to all of our guests and again I am delighted you found this. We hope that you continue to choose to stay with us at our Premier Inn when in the area and we look forward to being able to welcome you back. Once again thank you for your comments.
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Additional Information about Premier Inn Mansfield Hotel

Property: Premier Inn Mansfield Hotel
Address: Carter Lane East | Alfreton, South Normanton DE55 2EH, England
Region: United Kingdom > England > Derbyshire > South Normanton
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in South Normanton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Mansfield Hotel 3*
Number of rooms: 120
Official Description (provided by the hotel):
A short drive from historic Matlock and the Peak District, next door to East Midlands Designer Outlet ... more   less 
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Also Known As:
Premier Inn Mansfield Hotel South Normanton
Premier Inn Mansfield Hotel Derbyshire/South Normanton

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