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“Excellent Service”

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Premier Inn Mansfield Hotel
Ranked #1 of 2 Hotels in South Normanton
Certificate of Excellence
Market Drayton, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Service”
5 of 5 bubbles Reviewed 26 February 2014

I have stayed here on business on numerous occasions, and the service just gets better and better. This Premier Inn has to be one of the better ones. They will always try and accommodate your requests even when you want to check in early. Added bonus for this Premier Inn is the Touchbase meeting rooms, which are excellent. The reception team are always helpful and friendly. (Gillian, Thank you for your help today) There is an attached “Brewers Fayre” also.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 28 February 2014
Thank you for your comments following your latest stay with us at the Mansfield Premier Inn. Myself and team always work hard to make sure we can accommodate any requests that are guests make and I am delighted that we were able to do so for you on this occassion. Although the check in standard is 2pm we would always try to allow an early check in if at all possible, this is always dependant on the business the previous night in the hotel. Our Premier Meeting Centre (formerly Touchbase) on site is an added bonus for our guests and again the staff that work on reception there work to the same high standards expected in Premier Inn. It is always a nice touch when our guests go out of their way to mention one of my team for their helpfulness and I will pass your thanks onto Gillian. We look forward to welcoming you back to our Premier Inn in the near future. Once again thank you for your comments.
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566 reviews from our community

Traveller rating
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    70
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    17
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Chelmsford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 February 2014

Room was fine for a three year old and 7 month old.. Plenty of space including a travel cot (that we provided). Would recommend. Breakfast was super.

Only disappointment was when I initially looked at booking the room was £39, I came back a week later and it was £59. I then went on another device to book and the price went back to £39.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hazster8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 28 February 2014
I have read your comments following your recent stay with us and am delighted that you had an enjoyable time and that everything was to the highest of standards as in all Premier Inns. I have passed your comments regarding breakfast on to the Restaurant General Manager for them to share with the team - thank you. With regard to the room rate comments - Premier Inn offer a limited number of promotional rooms from time to time on the Internet, these rooms are sold on a first come first serve basis. Once the allocation have been sold the rooms then revert back to the hotel's rack rate, the sooner you are able to book your room means you will be able to guarantee the cheaper rate available at the time. Our head office monitor Customer Feedback and I will ensure your comments are passed on for them to be able to look into your query. Should you and your family visit the area again we would very much like to be able to welcome you back to our Premeir Inn. Thank you.
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Fareham, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 24 February 2014

Always go to Premier inn, good rooms, good breakfast and they smile...Service is great, they show great concern for your comfort...Have tried other hotels of this style and they don't even come close.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simonccs001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 28 February 2014
Thank you for your comments following your recent stay with us at the Mansfield Premier Inn. I am delighted to read that you are a frequent visitor to Premier Inn's. Myself and team at Mansfield pride ourselves on ensuring all our of guests are greeted with a smile and a warm friendly welcome. We work extremley hard to ensure all our of rooms are cleaned to the highest of standards and I am pleased that you found this to be the case during your visit. Should you visit the area again we would very much like to be able to welcome you back to our Premier Inn. Once again thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stotfold, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 February 2014

Two couples all o a p stayed there with motorcycles, as a base to tour the areas close by.
we requested a pair of quite rooms on the ground floor, and got them. all the staff were local
and very help full. We found the bar was doing a great trade, we like real ale they had one of
my favorit ales the Hob Gobin at 5% job done . the hotel not easy to find the first time as it is in a housing estate., but you can soon get to to the main roads, M1 is close by plus A roads.
The food was usual P/Inn fare good choice for a £10 meal, good staff once again .
Plenty of car parking. In all I would say this is a good stay as long as you do not require to walk out into shops as we wanted good beer and food it gets 5 stars from us ,we would stay again

Room Tip: At the rear, down a long coridor away from car park
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 28 February 2014
Thank you for your comments following your recent stay with us at the Mansfield Premier Inn. I am delighted to hear that you found our service and cleanliness met the highest of standards expected in all Premier Inns. Myself and reception team have all been here for numerous years and so know the area very well and we are always happy to advise our guests on places to visit dependant on what you like to do, being motorcylists the surrounding area has lots of places of interest close by, Matlock, Bakewell, Chatsworth - there is something for everyone. I am delighted to hear also that you enjoyed sampling the food and real ale in our adjoining Brewers Fayre Restaurant. If you visit the area again we would very much like to welcome you back to our Premier Inn. Thank you.
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Stockbridge, United Kingdom
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 19 February 2014

I visit the area a lot to visit family & friends, this is by far the best you will find. Rooms are very clean and spacious. The pub next door isn't too expensive & has something for everybody. No hassle with parking, no hassle with anything actually. Will only be using this hotel in the future!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darko2oo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 22 February 2014
I have read your comments following your recent stay with us and I am delighted to hear that you found everything met the highest standards as in all Premier Inn's. Myself and team pride ourselves on delivering first class service to all of our guests. House keeping work extremely hard to ensure all of our rooms are cleaned to the very highest of standards. I will share your comments with all of my team, they will be delighted - thank you. I am really pleased to hear that you will be staying with us again when you visit family and friends in the area. We look forward to being able to welcome you back. Once again thank you for your comments.
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Dundee
Level Contributor
157 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 bubbles Reviewed 18 February 2014

We stayed at this Premier Inn for three night over half term.
It was excellent value for money. We got three nights for the price of one night in the hotel directly across the road.
The staff were very friendly and the room clean. We slept well.
We ate one night at the attached Brewers Fayre and enjoyed our meal.
Location ideal for exploring the area - very close to the shopping outlet and close to all of the local tourist spots such as Bakewell and Matlock Bath!

Room Tip: Room 29 faced towards to back of the building and was nice and quiet.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SleeplessInDundee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 22 February 2014
Thank you for providing feedback on your recent stay with us at our Premier Inn. I am delighted that you found everything met the highest of standards as in all Premier Inns. I have read your comments on our location we are an ideal base to choose to be able to explore the many delights Matlock and the Peak District offers all within a short drive. I have shared your comments with the General Manager of the adjoining Brewers Fayre Restaurant for them to share with their team following your visit. Should you be in the area again in the future we would very much like to be able to welcome you back to our Premier Inn. Thank you.
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Llandysul, United Kingdom
Level Contributor
172 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed 12 February 2014 via mobile

Easy to find off M1; good car park; reception friendly (even tho I arrived near midnight); room generous, and clean; huge bed + plenty of pillows; great Samsung TV on a generous desk unit, with mirror; competent bathroom.
These are all reasons why I use Premier Inn so much. But no lift ...

Stayed February 2014
Helpful?
3 Thank georgiahay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, Manager at Premier Inn Mansfield Hotel, responded to this review, 22 February 2014
Thank you for your comments following your recent stay with us. I am delighted to hear that you are a frequent Premier Inn user and that you found we met the high standards in our site. Myself and team all work extremely hard to ensure we deliver the highest levels of Customer Service and Cleanliness for all of our guests. I have read your comments regarding the fact that we do not have a lift in our site, should you stay with us again in the future please call ahead of your stay direct to site and we will make sure that you are allocated a ground floor room for your convenience. Once again many thanks for your comments and we look forward to being able to welcome you back to our Premier Inn should you visit the area again.
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Additional Information about Premier Inn Mansfield Hotel

Property: Premier Inn Mansfield Hotel
Address: Carter Lane East | Alfreton, South Normanton DE55 2EH, England
Region: United Kingdom > England > Derbyshire > South Normanton
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in South Normanton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Mansfield Hotel 3*
Number of rooms: 120
Official Description (provided by the hotel):
A short drive from historic Matlock and the Peak District, next door to East Midlands Designer Outlet ... more   less 
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Also Known As:
Premier Inn Mansfield Hotel South Normanton
Premier Inn Mansfield Hotel Derbyshire/South Normanton

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