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“Not A 4 Star Hotel!”

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Sun Spa Resort Quang Binh Vietnam
Ranked #3 of 25 Hotels in Dong Hoi
Reviewed 8 April 2014

First, the beach is closed from the storm in December. They are working on fixing it but you should know this in case it factors on where you stay. The pool fortunately is lovely and the only nice thing about the hotel besides their breakfast. Food was terrible and expensive. Chicken wings in fish sauce were tasty. Squid with Thai basil was ok but it was mostly onions. The sweet and sour pork ribs were inedible. Asked for non-smoking room and was upgraded to a "suite" that actually had a cigarette butt in the ashtray. Complained but they do not understand English. Power kept surging. Lights flickered on throughout the night even though they were off. Fire waiting to happen. Tub drained onto floor, and the whole bathroom was soaked. Hot water but have to wait for second person to shower. Poor amenities. Stayed at much nicer places for less money with far better service.

Stayed: April 2014, travelled as a couple
1  Thank theworldaw8s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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127 - 133 of 299 reviews

Reviewed 31 March 2014

Just spent 5 nights at the resort, partly work and as a tourist. Despite the bleak weather and the beach a construction site due to the recent storm damage, I really enjoyed my stay. My room was spacious, clean and great view. Really good venue for work purposes. Minor detail was the kettle not working but this was instantly replaced. Breakfast was divine, staff courteous and friendly and efficiently assisted with organising tours which also were really good. It is close to the main part of town which is worth exploring. The architecture and landscaping is interesting and unusual and I hope it is maintained at its best. I did feel refreshed and pampered (without even experiencing the fabulous spa) as your are supposed to at a resort.

Room Tip: The villas look perfect but room overlooking pool and beach best. Just remember live music at the be...
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  • Stayed: March 2014, travelled on business
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Thank rellis812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

Sun Spa should be one of those memorable resorts that makes you want to return and to recommend your friends to go. It should be, but sadly it really isn't.

Located on a spectacular peninsula and covering massive grounds, Sun Spa is crying out to reach its potential. No doubt the storms of 2013 have had a major effect on bookings. Our large business group managed a great deal on rooms and meeting space in the four star section. Here's some thoughts:

The Rooms
The four star king rooms are spacious and very comfortable. For me, the firm beds are fantastic and make for a great night's sleep. They're tastefully decorated, with a small TV & DVD player, a working desk and good furniture. Typical with many hotel rooms, lighting is fairly attractive but not so bright. The bathroom, as mentioned by others, is average at best. A general lack of maintenance is obvious as evidenced by my towel rack being very loose on the wall and a fairly dodgy power slot where the room key goes - mostly works but sometimes doesn't. Hot water appears to be fine but the shower in the bath is pretty ordinary and due to the fixed angle sprays water everywhere. Amenities are good.

The Food
Contrary to other reviews, I've found the food here very good, especially for such a large resort complex. Each meal has been well made, good flavours and great value for money. no complaints at all!

The Spa
This is only available in the five star section, a quick golf cart ride away or a nice walk. The spa is vast, stretching forever. Booking is a bit hit and miss, the general staff at the spa need to work on their customer service a little. The masseuse I had was fantastic though! Really did a terrific job - well worth it for a hot stone massage. They have a very good locker security system whereby you can only re-access your locker with a combination of the key ring they give you and a master key held by senior staff. Good security thinking.

The Staff
All staff I have interacted with have been really good. Warm, friendly, helpful and wanting to make the stay as pleasant as possible. Pretty impressed.

The Pool Bar
Beware that a Viet band plays in the evenings at crazy loud volumes. Many of us complained and managed to, briefly, get it turned down or off. It's just silly - no effort whatsoever to read the audience, who are mainly foreign tourists, middle-aged or older. Wanting a nice quiet post-dinner environment to enjoy a drink and listen to either quiet music or the waves crashing on the shore. The music is really bad and way, way TOO LOUD! To top it all off, the manager present at the bar simply told us to go inside if we didn't like it. What a dumb message. Sending guests away so he can enjoy loud music. Really dumb - those same guests (a big group) would stay much longer and spend more on drinks if the music was at a decent volume.

General
The resort suffers from overall lack of care and maintenance. It just looks run down and tired, when it should be amazing! Having looked forward to this for ages, it turns out to be a bit disappointing. While staff are really good, management is arrogant and dismissive when complaints are made about loud music late at night. Something has to change here - management need to seriously think about their attitude and consider the wishes of their actual guests. Until this change, I think reviews will continue to reflect the poor management that afflicts this potentially amazing resort. And that's a real shame. I hope it all changes for the better, and soon!

  • Stayed: March 2014, travelled on business
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2  Thank JustHappilyWandering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014

We stayed only one night in this beautiful resort, with a group of 30 persons. The resort is very well conceived and looks really awesome.
Right on a sandy beach with palm threes and surrounded by beautiful gardens. The rooms are spacious and well furnished, but the beds are very hard. The cheap and very good massage is famous. There is also a nice bar with a tasty "Ho Chi Minh Trail Cocktail" for $ 2,5, with very good local vodka and lemon. The Lotus Restaurant is to small. We could not have dinner together in the same time, the place was overcrowded, even in the low season. But what is worse: the food was terrible! Very bad and not tasting food, Vietnamese and European. The white wine had a lot of cork. And the staff was not interested at all. Nobody of our group was pleased with the very bad food in this beautiful hotel. What a pity!

Stayed: February 2014, travelled with friends
5  Thank Jef R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

We stayed only the one night, view from the room of the ocean and pool was lovely, however bathroom was very average for a 4 star hotel, water ran out after 5 minutes, maintenance came said it was fixed but still the same. Seemed to see the same maintenance guys walking around the hotel with there ladder a lot.

Stayed: February 2014, travelled as a couple
1  Thank Alan_Irene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014 via mobile

The resort was lovely, even in winter, the superior garden view room was great! The restaurant staff were terrible. Slow surly service. Felt invisible and weren't told that dishes we ordered weren't available until dinner was almost finished. Really impacted our overall impression of the place.

  • Stayed: January 2014
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Thank MyssCe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

We were here at the wrong time of the year, so we couldn't use the pools and the beach at the resort. This was our stop for the Phong Nha-Ke Bang caves (would recommend visiting the caves if you have time). Nice rooms, shower is weak, hard bed.

  • Stayed: December 2013, travelled as a couple
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Thank Natalien03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sun Spa Resort Quang Binh Vietnam

Address: My Canh, Bao Ninh, Dong Hoi, Vietnam
Phone Number:
Region: Vietnam > Quang Binh Province > Dong Hoi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Dong Hoi
#2 Spa Hotel in Dong Hoi
Price Range: £54 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sun Spa Resort Quang Binh Vietnam 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Sun Spa Resort is set amidst 29 hectares of lush, landscaped gardens, It is located on the bank of the legendary of Nhat Le river and on the pristine white sands of Nhat Le Beach.This idyllic Resort in the picturesque Central Vietnamese and the perfect gateway to discover the World Heritage. Surrounded by water on three sides, our peninsular resort has 234 international standard rooms and suites, 12 beach front villas and 10 bungalows. All villas and bungalows offer luxurious facilities of 5 star international standards and reflect charming images of Vietnam's rich culture and warm hospitality. The Resort offers a wide variety of international restaurants, bar, numerous activities recreation, beauty spa which bring guest ultimate enjoying and truly memorable stay. ... more   less 
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Also Known As:
Sun Spa Resort Quang Binh Vietnam Hotel Dong Hoi
Sun Hotel Dong Hoi
Sun Spa Resort Quang Binh Vietnam Dong Hoi

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