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“comfortable, clean, spacious”

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Quality Suites Seasons 5
Ranked #2 of 2 Hotels in Point Cook
Certificate of Excellence
Liverpool, New South Wales, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“comfortable, clean, spacious”
Reviewed 1 January 2014

the room was nice,modern, spacious..the bed was comfortable, it has a microwave,bar fridge,,but no toaster...they supply crockery ect, but the tea cups are too small and there was only one coffee mug, which when i asked for another they told me its a hot chocolate mug...but the staff were very obliging and helpful, rooms are seperate so theres no noise from other units..all shops are close by. we didnt eat there or swim, we were only there for 2 nights...could of stayed longer if we had the time.

Room Tip: all the rooms are good
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gwenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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91 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
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English first
Oldham, United Kingdom
Level 4 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 December 2013 via mobile

We had been travelling for many hours and could not find a room in Melbourne. At our wits end a city centre hotel let us use their wifi and through trip adviser we found this accommodation. A booking was made via Expedia Australia for 180 dollars for 1 night. We arrived absolutely exhausted but relieved when we saw the plush looking resort and friendly lady on reception. I could see a look of surprise on her face when telling her we were there to check in. It turned out the place had been full for a couple of days and even their best rooms don't cost 180 dollars!

Exhaustion was replaced by fury as Expedia Australia had their money and as I write this review I still await a refund.

Fortunately Kim on reception is that rare breed of calm, polite and efficient employee not often seen these days. She got in touch with the booking agent who offered no explanation for their appalling service and as I mentioned earlier they can take money in 5 minutes but conveniently cannot give it back for between 5 and 7 days. The Indian call centre then had the audacity to offer me another booking which I declined! Kim could see that my wife was becoming distressed and assisted us in making another booking via a different agent elsewhere.

We wish we had stayed here and the management should take not that despite the hotel being full and busy with a function clearly on Kim was outstanding.



Stayed November 2013, travelled as a couple
Helpful?
Thank grahamharrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level 4 Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 November 2013

We were just so lucky coming across this hotel. We booked a two bedroom apartment, but is actually called a villa. There is just nothing that I could fault. The rooms are amazing. Very clean and well equipped. The staff were very friendly and helpful, certainly customer focused which I have to say has been lacking in some of the hotels we have stayed in on our road trip. I have to say the Manager who I dealt with on arrival and departure could not have been more helpful and even recommended places for us to stay on our journey along the Great ocean Road. I would certainly recommend this accommodation.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cab1820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddharth G, Manager at Quality Suites Seasons 5, responded to this review, 18 November 2013
Dear Guest,

Thank you for the praises. I am glad that I was of some help to you and I am very glad for that.
Hope you had a wonderful trip around the Great Ocean Road and we shall definitely see you and your daughter' along with the family in the near future. We promise that we will be just as friendly and customer focused always as we were on this trip. Hope to see you all soon and thank you for rating us.
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Melbourne, Australia
Level 5 Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 November 2013

We stayed here in the first week they were open - they didn't even have a proper sign out the front yet. It was a bit of a gamble to book here, as there were no reviews at that point, but we figured 'it's Quality Suites so it will be ok'. And we were right. There were a couple of issues, but those had more to do with the fact that they'd only been open a week, and they were still ironing out things.

The villa we stayed in was more than spacious, and extremely comfortable. The staff were incredibly accommodating, and bent over backwards to sort out the issues we were having. We had breakfast on-site, and were very pleased to see a European-style menu. The price of the food was excellent, especially after ordering a big breakfast, and not being able to eat it all!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zaunerdeville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddharth G, Manager at Quality Suites Seasons 5, responded to this review, 18 November 2013
Dear Guest,

Thank you very much for rating us here. We are glad that you liked your stay with us. Yes we have now ironed out most of the issues, the sign for the hotel is up and we are determined to take care of all issues and unveil a fantastic product in the market. I am pleased that we did go the extra mile and sorted any issues right away and that you appreciated it. We hope to see you soon at D'Olive. Thank you once again.
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Country Victoria, Australia
Level 6 Contributor
283 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 333 helpful votes
Reviewed 9 November 2013

This studio was exceptional, especially generous space throughout was the first impression on walking in, look at the size of that bathroom we exclaimed!
The rooms were light and bright, no need for the inside lights on during the day. High, raked ceilings throughout, good lighting at night, pleasant, neutral stone beige decor colours with darker furnishings and accent touches.
On one side of the wide entry hall a long counter top with tea and coffee making facilities, microwave, sink and under counter bar fridge. The entry door incorporated small glass panels so even with the door closed the area remained well lit.
The sleeping area had queen bed and a good sized work desk with chair, large flat screen TV above, and a small lounge chair with foot stool.
The wardrobe (approx 11ft long ) with sliding doors, had both ample space for his and hers hanging space divided by a set of drawers.
Bathroom beatifully tiled floor to ceiling, featured walk in shower with glass door and panels, good size vanity counter top and cabinet. The toilet suite looked tiny in such large surrounds!
These suites are located in a quiet country setting, on the fringe of a residential area,however only a short distance to shops and amenities. The Suites D'olive are also a short drive to the splendid Victorian State Rose Gardens,( the reason for our stay), and the Werribee Zoo Park.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hitchiker_bear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddharth G, Manager at Quality Suites Seasons 5, responded to this review, 9 November 2013
Dear Guest,
Thank you for your review and thank you for the praises. We will strive hard to maintain this wow factor always. We have noted that the service rating is missing one star and the next time you stay with us we will be aiming to get that one, thats our promise! Thank you once again.
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Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 November 2013 via mobile

We stayed Melbourne Cup eve and I had to drop my wife at the airport at 0930. Located this great place and it was terrific. 20 minutes to airport, very little traffic. Point Cook is a lovely village with plenty of eateries. The accommodation first class, everything one could want. Kim, the receptionist was very helpful, and I would definitely stay there again. There is a heated pool, bar restaurant free wifi foxtel. The studio had quite a large bedroom, huge beautiful bathroom, coffee making facilities, microwave, iron and ironing board, about as much as you will get in a studio. Great place.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddharth G, Manager at Quality Suites Seasons 5, responded to this review, 9 November 2013
Dear Guest, thank you very much for rating us on Tripadvisor and we are glad that your stay with us has been a good one. We hope to see you back soon and allow us to keep you amazed the way we have done this time. Thank you.
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Buderim, Australia
Level 6 Contributor
618 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
Reviewed 27 October 2013

The new d'Olive Receptions offers outstanding accommodation: individual single-storey villas with studio rooms and 1/2 bedroom suites all superbly furnished; amazing bathrooms with quality toiletries. Convenient parking beside the villas. This is truly a gem in the Western Suburbs: all set in several acres of manicured gardens with an olive grove and offering a lovely wedding chapel set against a lake and waterfall backdrop. Indoor swimming pool and gym facities. This area has been in need of such top class accommodation for a long time. In addition there are conference and convention facilities, plus an outstanding restaurant offering fine dining: good menu choice with comprehensive and affordable wine choice. I would not hesitate to recommend this amazing place: when you walk into the stunning foyer you have the feel of a top quality star City hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marigoldKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddharth G, Manager at Quality Suites Seasons 5, responded to this review, 6 November 2013
Dear Guest, thank you very much for great review and all the information about our hotel. We appreciate the time you have taken to write about us. We hope to see you again at the hotel soon and try all our facilities and rate us again. Thank you.
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Additional Information about Quality Suites Seasons 5

Property: Quality Suites Seasons 5
Address: 454 Point Cook Road, Point Cook, Victoria 3030, Australia (Formerly Quality Suites D’Olive)
Region: Australia > Victoria > Greater Melbourne > Point Cook
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Point Cook
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Quality Suites Seasons 5 4*
Number of rooms: 38
Official Description (provided by the hotel):
d'Olive is a prestigious setting where our guests can sleep in serenity and comfort, with exceptional services to help celebrate their most precious memories. located 27.5Kms from Melbourne CBD and 30mins from Tullermarine Airport. Its the perfect place to explore the local area, just minutes away from the RAAF Museum, and Werribee Zoo as well as close proximity to local shopping centers and Point Cook Coastal Park. RELAX IN OUR WELL APPOINTED ACCOMMODATION SUITES Our luxurious Suites are both modern and spacious offering Queen bed Studio's, one bedroom Apartments with spa and two bedroom Apartments with Spa. Each room is set among landscaped gardens all with external sliding doors opening onto verandas. Each Suite offers a basic Kitchenette with microwave and bar fridge, flat screen TV with Foxtel, desk, hairdryer, iron and ironing board. RELAX IN OUR INDOOR HEATED POOL or a workout in the gym followed by a drink in the Gazebo overlooking the water. BOOK YOUR NEXT EVENT OR PRIVATE FUNCTION WITH US We have your event covered, offering a selection of function rooms all equipped with state of the art technology. We cater for meetings, conferences award nights, as well as private celebrations including Weddings Baptism's Birthdays and debutantes. We offer a number of packages tailored to suit your needs. ... more   less 
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Also Known As:
Quality Suites Seasons 5 Australia/Point Cook, Victoria

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