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Insotel Punta Prima Prestige Suites & Spa
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      Reviews (250)
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      110 - 115 of 250 reviews
      Reviewed 3 August 2013

      Was our second Trip to Menorca Island and we spend there a nice Beach Vacation Week and can recommend this good middle Class Hotel to others. When we made booking, we did not expect anything special, but during the time in the Hotel, we really saw, that they doing there a very friendly Service to the Guests. also the Food - Breakfast Buffet and Dinner - was fresh and nice decorated. Swimmingpool was very clean there. We had a Standard Room and we found that it was in a good average and top clean. Good Spa!!!

      • Stayed: July 2013, travelled as a couple
        • Value
        • Location
        • Sleep Quality
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        • Cleanliness
        • Service
      2  Thank RioandBeach33
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      InsotelHotelGroup, Gerente at Insotel Punta Prima Prestige Suites & Spa, responded to this reviewResponded 5 August 2013

      Dear guest,
      many thanks for your good review. The feed-back of our guests is very important for us and is the best reward to our effort of giving a good service every day. All our staff is very glad to know that you had a nice holiday ad we really hope to see you again in Menorca next year.
      Best regards,
      Marta

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 29 July 2013

      Spent 4 days here and staff were helpful in trying to aid the internet situation which i need for work. From about 8am-midnight it's basically useless as there are just too many people accessing the same network. I went to lobby of the other hotel and was able to work there.
      Ive never written a review but hoping management will see this and fix what really is the only issue with this hotel.
      Otherwise everything was great.

      Stayed: July 2013, travelled as a couple
      Thank JJSFLondon
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      InsotelHotelGroup, Gerente at Insotel Punta Prima Prestige Suites & Spa, responded to this reviewResponded 30 July 2013

      Dear JJSF,

      many thanks for your review, we really appreciate that you want to let us know what you felt was a down to our service. Since the evening when you had that incident with the internet, we were working on it to solve the problem. The internet service is provided to us by en external enterprise, and we are fixing it with them. For sure we understand that a high standard of internet service is very important for our guests. We apologize for the inconvenience and we hope that the solution we gave to you was good enough to let you work properly.
      We are glad to read that it was the only let down of your holiday and that the rest of the services was as good as you expected.
      We really hope you decide in the future to come back to visit us and check our improvements personally.

      Best regards,

      Marta

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 23 July 2013

      We visited Menorca for the first time with our 17 month baby and the holiday turned out to beat my expectations. Whilst not a cheap resort I felt it was worth paying a little bit more to stay in the Prestige appartments. There was ample living space and the garden terrace was relaxing at all times of day. We did venture across to the lower family and kids pools, which were nice, but not quite as relaxing as the pool in the Prestige section. During our week I enjoyed exploring the coastal path using the free mountain bike hire. For a 5 star resort the gym facilities are very 2-3 star and it would be worth investing some money here. We had breakfast everyday on the Prestige restaurant terrace which is a lovely setting. The buffet chocies were very good but not quite as nice as I experienced at another 5 star resort in Lanzarotte. Sometimes the fruit was a little bitter. Also the restaurant never seemd to be open on time at 8 o' clock! Not that we were in a rush but with a hungry baby and all of that! We did have a very enjoyable salad lunch by the pool but two salads and a couple of beers sets you back €60. The rest of the time we ate out at the one of the sea front restaurants in Punta Prima where the standard of food was very good for half the price of the hotel. I am not a fan of all inclusive so the decision to stay b&b only at the hotel was well justified.
      The bedroom was massive with a very firm but comfy Super Kingsize bed. It was easy to keep the room at a nice temperature. The bathroom was also sizeable with a super jacuzzi style bath and wet room shower. There were enough cooking facilities to have lunch in the room and keep beer and wine chilled in the fridge. The cleaners and turn around service was great.
      In general this is a very good family orientated resort. I would recommend the Prestige appartments for a little bit more privacy from the main hotel and closer to the beach / shops.
      We would definitely like to return to this hotel one day and I recommend it to anyone looking for a great base to explore Menorca from.

      • Stayed: June 2013, travelled with family
        • Value
        • Location
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        • Service
      1  Thank MattC77
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      InsotelHotelGroup, Gerente at Insotel Punta Prima Prestige Suites & Spa, responded to this reviewResponded 24 July 2013

      Dear Matt,

      many thanks for your time and for your feed-back. We really appreciate your comments and we are very happy to know that you spent a nice holiday in our hotel. Your suggestions are very important for us and we will take them in high consideration in order to improve the service to our guests.
      We really hope to meet you here in Menorca again next year.
      Best regards,
      Marta

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 22 July 2013

      Went here with my kids. The pool area was fantastic. The suite also, in particular having two bathrooms and A/C which made everything so much easier and comfortable. Very friendly staff that really made us feel welcome. The other guests were mainly families with smaller children. After 22:00 we pretty much had the place to ourselves.

      Negatives: The wireless internet was extremely slow most of the time. The prices for food and drinks were quite high. We ended up going to restaurants at the beach most nights instead, which actually was much better than staying holed up in the hotel anyways.

      Stayed: July 2013, travelled with family
      1  Thank Tdsdk
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      InsotelHotelGroup, Gerente at Insotel Punta Prima Prestige Suites & Spa, responded to this reviewResponded 23 July 2013

      Dear Tdsdk,

      many thanks for your time in writing your opinion. In name of all the staff of Insotel Punta Prima Prestige we are very glad that you spent a nice holiday in our resort.
      About the prices you mention, they are justified by the quality of food and drinks of first choice that we offer to our guests. Anyway we thank you very much for your comment about it and the wi-fi, we will look into these matters deeply.
      We really hope to meet you again in our hotel in the future.
      Best regards,
      Marta

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 18 July 2013

      We have just returned from our 2nd visit to this hotel - and as ever it was fabulous! It was great to see some of the faces from last year - always a good indicator where there is staff continuity. Nothing is too much trouble for the staff; they are professional, friendly (without being intrusive) and cater for couples and families alike. The sports facilities are fantastic - as my husband and son will testify; I experienced the spa and it was sublime! This really is a place you will want to keep on returning to. Nothing is too much trouble. My son particularly enjoyed playing the piano in the bar; he would have stayed all summer. I cannot recommend this hotel (and its staff) highly enough. We will return next year without a doubt.

      Room Tip: All the rooms in the Prestige are great; we had a sea view this time and was worth the little extra cost.
      • Stayed: July 2013, travelled with family
        • Value
        • Location
        • Sleep Quality
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        • Cleanliness
        • Service
      Thank Patsy C
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      InsotelHotelGroup, Director de Relaciones con Clientes at Insotel Punta Prima Prestige Suites & Spa, responded to this reviewResponded 19 July 2013

      Dear Patsy,

      on behalf of all our staff of Insotel Punta Prima Prestige, many thanks for your comment. It was our pleasure to meet you again in our resort and we are very pleased to know that you appreciate our efforts to give a good service every day. We enjoyed your company and your son's talent with the piano, and we look forward to meeting you again next year.

      Best regards from Menorca,

      Marta

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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