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“Very Friendly and great value for money”
5 of 5 bubbles Review of Diana Palace Hotel

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Diana Palace Hotel
Ranked #2 of 29 Hotels in Argassi
Certificate of Excellence
Arundel, United Kingdom
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Very Friendly and great value for money”
5 of 5 bubbles Reviewed 24 May 2014

We have just spent a week at Diana Palace as part of a group meeting up for a birthday celebration. We had never been here before but one of our party had and so we knew that the hotel had a good reputation. The Hotel proved to be very good value for money. As other reviewers have said the staff are very friendly and extremely helpful. They worked very hard and remembered people, the bar staff would remember your choice of drinks etc

We had lovely rooms in a great position although we can see that rooms and views may well vary a bit. The room was spotless and serviced every day.
The restaurant was well run by Dennis who kept things moving. The Food was very good given the cost of the holiday package for an all exclusive. Plenty of choice and easy to eat healthily if you want to with a very good salad bar. For those with a sweet tooth there were excellent cakes and puddings all made on the premises. Quite a lot of seasonal food and the olive oil was provided through the hotels own farm which was a nice touch. There were themed. There was a terrific choice for breakfast including hot food which varied day to day – also all the usual cereals and continental breakfast options The lead Chef – another Denis was friendly and visible and did us a lovely special meal for our friends birthday. The Hotel provided a Birthday Cake.

The wine was also produced by the hotels own farm, possibly a little too rustic but was improved by adding water or soda. Plenty of choice of other drinks, although as is often the case overseas the choice of sugar free was limited to coke or Soda water. The pool was a really good size and lovely and clean as was the whole facility. There is a second shallow pool for children with a spate family sun area aw from the main pool The Animation crew and all the various activities were part of the package. Whilst they may not all be everyone’s cup of tea there were always some activities everyone could take part in particularly if the weather is not great. The staff were lovely. The evening entertainment area was a little soulless but in the warmer evenings there was an out door area and the interior would be air conditioned. Again all part of the package.

A special mention for the reception staff who all appeared to go by the name Katarina – they made sure our party were all together, organised a bottle of fiz on arrival for the member of our party who had a birthday, and sorted out arrangements for the special birthday meal we had requested. They also went out of their way to sort out a hire mini bus for us with a driver who spoke English – we struck gold with Ionian Transport and Martin our Welsh drive – ( who had lived on the island for years and was married to a local so knew the place inside out) The cost was great value but we appreciate that this would be more difficult in the height of the summer when the transport would be in full use for wider tourist travel. We had a great day out and Martin was very helpful.

Also a special mention for Diana who came over after her reception stint from the Floxena ( a sister hotel) to do a pedicure as their local girl was booked up. Diana did the best pedicure I have ever had and I highly recommend her.

The hotel has a small fitness centre which was great, although it was a little tired and mainly weights, The bike and running machine will probably need updating soon. Never the less they do have the facility which many hotels of this type would not have.

The resort itself is a typical small Greek Resort, with tourist shops and bars, there is a nice beach bar at the Beach The Mimosa – lots of friendly people. There is a lovely pottery on the edge of the resort towards Zante town a very girl runs her own business and makes all the posts which are a little different. There is not a lot else in Argassi but you can walk into Zante Town in a little over half an hour or get a bus or the road train where there is more upmarket shopping and lots of bars and restaurants.

All in all a great holiday value for money and would be great for families.

Room Tip: Overlooking the main pool
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RewelPeople
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, 1 June 2014
Hello rewelpeople!

Thank you so much for taking the time to add your review on Diana Palace hotel and for choosing to share your wonderful memories along with the rest of us here.

Well, first of all, I must say that your review made me laugh because as you have correctly said our reception desk has two Katerina’s. I am the third Katerina running things in the back office and there is another Katerina down at the restaurant! Well, that can be very confusing as in total we are 4 Katerinas! LoL

As for your kind feedback all I can say is a very big thank you for your kind comments on our staff and for giving them such a praise on their work and character. That includes old and new coming staff who directly they became a part of our family and we are very proud to have them here with us. Your comments are very much appreciated.

We would also like to say thank you for giving such a detail to your review as this will help other guests wishing to visit us and your advice in many aspects will be for sure very handy. Thank you for serving the purpose of Trip Advisor properly and for being helpful!

With regards to our mini gym I would like to apologize if it looks tiring. Indeed some of the machinery needs replacement and for next year our plans include moving the gym into a bigger space and replacing many parts of our equipment. We are sorry if our gym did not serve its purpose the way you expected and I hope that you got the chance to do some basic exercise during your holidays.

On behalf of all the staff and the family, I would like to say that it will make us very happy to see you back again in our home for another great holiday under the sun away from all worries. Our staff will be here once more to greet you back with a smile from the heart.

Until then, have a wonderful time back home and always have fun! Sending love from all..xxx
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (367)
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English first
Lincoln, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 May 2014

This was our 7th visit to Argassi in the last 15 years and by far the best hotel we have stayed at. From the minute we arrived at reception to leaving, the staff could not do enough to make our holiday memorable. Everyone was helpful and friendly. The bar staff remembered our names and preferred drinks, the restaurant staff were friendly and efficient. The meals were high quality with plenty of choice and the chef cooked some meals while you waited, eg. bacon and eggs for breakfast and pasta one dinner time. We needed to borrow an electric extension lead, which was provided free of charge. The room was a good size, overlooking the pool and spotlessly clean, in fact the whole hotel was immaculate. The gardens were attractive and the 2 pools a good size. The entertainment staff worked hard to involve everyone and the evening shows were varied. We would recommend The Diana Palace to anyone, and would like to return there next year ourselves.

Room Tip: Room 302 was near the lift and overlooking the pool.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank g1fll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, 1 June 2014
Hello g1fil!

Thank you so much for taking the time to add your review on Diana Palace and for choosing to share your memories with the rest of us here.

Well, you are now considered as veterans in our small resort and that gives us a very big honor. When our guests consider our home their second home it makes us very happy and lucky to know that. Please accept our deepest appreciation in this matter.

On behalf of all, I would like to say a big thank you for your kind feedback to our staff and please know that your praise on them is very important to us and it makes us feel so proud!
Please know that it will be a honor for us to accommodate you once again in our home and take care of you the way you deserve.

Until we get to meet each other again, have a wonderful time back home and always have great fun whatever you do. Sending much love from all the team at Diana Palace! xxx
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Northampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 May 2014

Just got back from Diana Palace Hotel in Argassi Greece, and after reading previous reviews thought it was too good to be true, well it was better than that. On arrival was greeted with such friendliness and being a family run hotel it showed in the caring attitude towards everyone. We saw people who had been previously being remembered by staff and hugged just like a family would do. Stathis in the pool bar remembered you and your drink order. English was well spoken so no language barrier, the whole resort was safe and friendly. I had taken coffee with me for the room and found we had no kettle, asked at reception and within a few hours, housekeeping had delivered with cups and saucers and spoons etc. This hotel is amazing, friendly, clean, and every single guest was friendly and you could just sit with people and chat without even knowing them, the animation was great and you must join in, it is fab. We will be returning again very soon and a BIG thank you to everyone and we miss you...YAMAS!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, 1 June 2014
Hello Elaine!

Thank you so much for taking the time to add your review on Diana Palace and for choosing to share your beautiful memories with the rest of us here.

It makes us feel very happy to know that you had such a great time here at Diana Palace and that you became a part of this big family!

On behalf of all the staff and the family I would like to say a huge thank you for your wonderful comments on our staff and for giving a credit to all on the way they took care of you.

That makes us feel so proud of our people and our guests! Please know that our home will always be open for you and our lovely staff will be here again to greet you with a big smile on your next visit.

Until then, take care back home and always remember us and smile, cause we do! Sending love and hugs from all..xxxxx
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Kent
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 23 May 2014 via mobile

Great if your into all inclusive combined with packed pool area darts bingo constant mundane music and the occupants eating and drinking as much as they can. Your witness occupants ordering multiple drinks at at a time so they get their quota.. Not for us but others will love it there..

Stayed May 2014
Helpful?
3 Thank SummerBreeze1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, 1 June 2014
Hello Mr Green

Thank you very much for adding your review on Diana Palace hotel and for choosing to share your personal thoughts with us.

With regards to your comments I would like to inform you that our home is open for all kind of guests with different tastes and needs. Relaxation for an individual may mean, drinking, reading, taking part in activities and so forth.

We, as a family hotel, respect every kind of taste and we are always here to serve our guests with their requests, even if this means ordering multiple drinks. Our presence here on TA is to listen to our guests’ advice and comments so as to improve our selves, always based on their needs and standards.

Our philosophy is not to make any offensive comments on how our guests spend their time during their holidays, especially in a hotel where the percentage of our repeater guests is very high and we all consider them as a part of our family which is giving us a big honor.

We are very frustrated that you did not have the chance to be a part of this big family in Filoxenia. Thank you very much for taking the time to go through our response. We wish you have a pleasant time back home.
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Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 17 May 2014 via mobile

We visited Diana Palace at the start of May. On arrival we were greeted with a drink and a lovely lady on reception walked us to our room. We was in room 419 which was on the far left of the grounds. Our room was a little smaller than we expected but very clean and there were no problems. Once in the room and settled we discovered that the beds were a little hard but bearable.

Unfortunately we didn't spend much time around the pools during the week that we were there, but everyday when we walked through the pool area there were activities and entertainment taking place which was good. The little time we did spend by the pool was very nice! The pool bar man was lovely as is everyone of the staff at diana palace!!

We spent a lot of time in the entertainment hall during the evenings, the entertainment was brilliant! It never failed to make us laugh, the entertainment was suitable for all ages as we are 20, but it appeared a lot of the older guests enjoyed it too!
In the entertainment bar, we met a lovely bar attender called Markos, he was very welcoming and polite. Markos was very good at making cocktails!! He made a Majito to die for with fresh mint!!
We also met the DJ who worked in the hotel, Mandos, he was very friendly and stayed around after the entertainment had finished and would chat to all the guests!

During the week we ate mostly in the hotel, the food was very nice with different foods on offer every night, there was often themed nights which were also very nice! The restaurant staff were also very welcoming and on hand if you needed anything.

Over all we thoroughly enjoyed our week at Diana Palace and would love to go again. Thank you very much to all the friendly, welcoming staff who made our holiday so enjoyable!!

Stayed May 2014, travelled as a couple
Helpful?
8 Thank Jessicarose2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, 22 May 2014
Hello Jessica!

Thank you so much for taking the time to add your review on Diana Palace hotel and for choosing to share your holiday experience with the rest of us here.

It is a great pleasure for us to know that you had a great time here in our home and that our facilities succeeded on meeting your needs. We apologize for the fact that your room was smaller than you expected and we hope that this did not influence your holidays overall.

On behalf of all the staff and the family I would like to say a big thank you for your kind feedback on our lovely staff and for giving them such a praise on their work and the way they took care of you. Your rewarding comments mean a lot to us!

It will be a great pleasure for us if we had the chance to accommodate you back again the future at Diana Palace for another holidays away from all worries.

Please know that the doors of our home will be always open for yo0u and our staff will be on the spot once again to welcome you back with a big smile!

Until then, take care back home and always smile! Sending love from the team at Diana Palace..xxx
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 May 2014

As a single traveller i went to this hotel hopeing i would be occupied and would not feel alone. I was not dissapointed as all the staff treated me like their extended family it was a wonderful experience. Reception staff were kind and lovely, orlando and alex the entertainment team always made sure you were happy and made to feel special and of course staveri at the bar would never stop to make sure you had a drink bless him. I also loved the catering team lead by dennis, his staff are the best , the chiefs are amazing with a lovely mix of greek traditional and english foods. jordy christina and lovely dharna who welcome you to the dinner table make you feel like their best friends. The quality of the hotel was also amazing perfectly landscaped with exotic palm trees and water features and really nice clean rooms. The hotel has the most dedicated team of people ever. Look forward to coming again next year thank you. reviewed by andreas

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank andreasloizos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, 22 May 2014
Hello Andreas!

Thank you very much for taking the time to add your review on Diana Palace and for sharing your holiday memories with the rest of us here.

On behalf of all the staff and the family I would like to say a very big thank you for your wonderful comments on our staff and for giving them such a credit for their work and personality. Your rewarding feedback is very important to us and we appreciate it a lot! It is great to know that you felt so comfortable in our home and that our lovely staff treated you like a friend.

Please keep in mind that our home is always open for you and our staff will be here as always to greet you back with warmth and hospitality.

Until we meet again, have a great time back home and always remember us and smile. Love from all! xxx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kidderminster, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 May 2014

The only way to describe this hotel is fantastic. Everyone in the hotel is extremely friendly and they cannot do enough to make your visit as enjoyable as possible.
Upon arrival we were greeted with a welcome drink and two very friendly receptionists who could answer any questions we had. After being shown to our room we quickly made our way down to the pool and soaked up the sun around a beautiful pool area.
There are activities running all day long by the 'Animation' team consisting of Orlando, Alex and Victoria. All of whom are great fun and there is an activity for everyone! I cannot speak highly enough of Orlando and Alex for the entertainment they put on in the nighttime as they try and get everyone involved and me and my partner got involved most nights after several Ouzo's. All the barmen remember what you want to drink and you can have a bit of a laugh with them during the day, especially Stathis at the pool side bar.
I almost forgot to the mention the food, which is INCREDIBLE! Every meal was so tasty and there was so much variety.
The resort is quite small but it is perfect for if you enjoy relaxing during the day and having a drink in a local bar, hotel or one of the nice restaurants.
i cannot recommend this hotel enough, and should you stay your new favorite word will be YAMAS!

Room Tip: Get in early to the 'animation bar' to get the best view for the shows.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TeddyTones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, 22 May 2014
Hello Teddy!

Thank you so much for taking the time to add your review on Diana Palace and for choosing to share your holiday memories with the rest of us here.

It was a pleasure and a honor for us to have you here in our home and it makes us feel so great to know that you had such a fantastic holiday.

We feel very proud of our staff for their success on delivering you their best and we appreciate so much your very kind words about them. Your rewarding comments is their biggest motive to keep on doing what they love with passion and enthusiasm.

It would make us very happy if we had the chance to see you back again at Diana Palace in the future. Please know that our staff and family will be here once again to greet you with a big smile from the heart.

Until we get to meet each other again, have a wonderful time back home and take care! Love from all.. and YAMAS! xxx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Diana Palace Hotel

Property: Diana Palace Hotel
Address: Argassi | Zakynthos, Argassi 29100, Greece
Region: Greece > Ionian Islands > Zakynthos > Argassi
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Argassi
#2 Family Hotel in Argassi
#2 Romantic Hotel in Argassi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Diana Palace Hotel 4*
Number of rooms: 119
Official Description (provided by the hotel):
Diana Palace has a superb location in one of the finest and cosmopolitan area of Argassi. It is situated only 3 km from Zakynthos town, 5 minutes walking from Argassi beach and moments from the finest Vasilikos beaches. Everything you expect from a contemporary hotel, but with a unique personal character. Offering an interior of 120 spacious hotel rooms and mature gardens on the outside where palm trees lead down will make your holidays relaxing and worry free. For those who like to get out-and-about, the charming area of Argassi is well worth a visit. The hotel, with its friendly service and loyal staff, offers every comfort and facility for guests of all ages, to ensure the idyllic holiday that brings our guests back year after year. ... more   less 
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Also Known As:
Diana Palace Argassi
Diana Palace Hotel Argassi, Zakynthos, Greece

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