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“Best Holiday =D” 5 of 5 bubbles
Review of Diana Palace Hotel

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Diana Palace Hotel
Ranked #2 of 29 Hotels in Argassi
Certificate of Excellence
Scotland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Best Holiday =D”
5 of 5 bubbles Reviewed 6 October 2009

Best Hotel ever stayed in... all staff were so lovely except the arrogant bald man in the main bar, Pool was good size and we were always able to get a sun lounger
Food was good aswell, Rhys the entertainment guy was very funny and always smiling..
We went late into september but the weather was still lovely only 4 days of rain out of a fortnight but even with the rain Rhys still made sure we got entertained.
Overall we had a fantastic holiday and cant wait to go back next year :D xxxxxxxxxx

  • Stayed September 2009, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Rach006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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South Wales
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 5 October 2009

We have just returned from the Diana Palace and from the minute we arrived we really cannot fault this hotel. We were staying on an all-inclusive basis and the food was excellent every day, I am a veggie, but my husband is not and I can honestly say we both were more than satisfied with every meal we had. The staff in every area were so friendly and helpful, nothing was too much trouble for each and every one of them i.e we asked if we could have a kettle in our room within a couple of minutes one arrives. The cleanliness of the hotel is outstanding. The hotel is well laid out and the gardens around the pool are well kept. If I had one criticism is that the bathrooms do need to be updated, but how long do you spend in the bathroom. I can recommend the trip into Zante town via the little train at 5 Euros its worth it, also the trip around the island, I think at 22 Euros for an 8 hour trip that is nor a rip off. We just generally felt very welcome in Argassi and will certainly return to this very lovely island

  • Stayed September 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank kathspersians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cumbria
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 4 October 2009

enjoyed our stay at this hotel,pool area is lovely ,room clean and linen changed daily.staff were very friendly and always had a smile and enjoyed a joke or two with you,BUT the food was of good quality but lacking variety if they could sort out the menus it would improve the whole experience. all said and done i would return to this hotel without any hesitation.

  • Stayed September 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CumbriaRabster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gatehead
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 27 September 2009

where do i start!!!!!!!!!!
first of all we got to the hotel on the thursday morning and was given our key and shown the way to our room,staff were very pleasant, then it all started to change.
we opened the door and were surprised to see that the room didnt seem like we had seen on the internet,the room was long and narrow dull and dingy.we opened the doors onto the balcony and there in front of us were a plastic table and chair that was half painted and half not in a sandy colour.it looked scruffy and dirty.we had been up since the previous morning and just sat down on the balcony to relax for 5minutes before unpacking our cases.no sooner had my wife sat down she gave out a little yelp and stood up and looked at the chair she was sat on when she realised that it was cracked and had nipped her skin.
we then went back into the room to unpack.there was plenty of space to hang your clothes but no shelve space to put any other clothing,we ended up using the spare bed for two weeks to put the rest of the clothes and towels on.we looked around for the kettle to make a hot drink after our travels and found that the cupboard under the sink held the kettle and toaster and was actually plugged in there aswell.so you boiled the kettle and cooked toast in the cupboard.(not quite what im used to but hey).
three of the lights were out and when you turned the tap on in the sink the whole tapped turned so you had to use both hands to turn it on with one hand stopping it from twisting.For the first time in 10 years we went self catering instead of the normal all inclusive so i thought that this might be the norm for self catering in a supposedly 4* hotel.
In the bathroom there were what we thought were black marks on the ceiling but turned out to be holes all over the bath area.all this we noticed within the first 5 minutes of being in our room.not the best of starts.
we decided to wait till the following day to see our rep about the room before saying anything to the hotel direct.when that time came and we told him we were in block 500 he said thet it was a problem block and he had received previous complaints.
we were offered another room but that was above the indian restaraunt and the smell was a little bit overpowering so we just grinned and beared our room.
we thought it was a bit of a con that we had to pay for air conditioning and a non refunded deposit for our safe key.
the pool area was very compact to say the least and you felt that you were in a tin of sardines.well enough about the the hotel because i could go on all day about it.

TO SAY THE LEAST WE WOULD NOT STAY THERE AGAIN!!!!!!!!(but thats not to say that the rest of argassi was not enjoyable)

  • Stayed September 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank anforal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kmargari, Management Representative at Diana Palace Hotel, responded to this review, 1 October 2009
First of all, thank you very much for adding a review on Diana Palace and for bringing those issues into our attention. It is very disappointing to hear that you did not have the holidays you expected and I must apologize for not letting you carry back positive memories.
I tried to track your reservation and see which was the room you were staying in. I also went through our maintenance records to see any reported damages. The only damage reported for your room was three lights off and that was fixed immediately. I have to say that we encourage all guests to report all in room damages on time so we can act immediately to resolve any problems. I am afraid that in your case this did not happen on time. In regards to the power supply which is located into the cupboard, the reason is to prevent direct access to kids, so this is a matter of room safety precaution. I must apologize if the equipment in our rooms was not adequate for your convenience. Please note that i have taken all of your comments into serious consideration and I have already suggested to our board a renovation to those key parts and facilities of the room that would ease future stays.
With all due respect I must inform you that in our hotel there are plenty of room types and in our web site we have added one room photo for each room type only for descriptive reasons. I must assure you that all pictures reflect the reality and it would not be wise to change something that guests see anyway upon arrival. I guess that you missed to navigate all of our links in our website, so you can have a more detailed picture of your room type. In case you wish to have all of our picture records you are very welcome to contact us offline and we will be more than happy to email them to you for further review.
It is a surprise to hear that the representative of the company stated that there are complains about this particular block of our hotel. In fact, our reception records and customer questionnaires do not confirm this fact. I believe that the best thing the rep could do was to assist you solving your problem with the help of our reception desk, instead of giving that kind of statements without practically helping you. Never the less I will personally investigate this issue by talking to our guests and checking the rooms physically, as the only reliable source is our guest’s opinion.
We work very hard as a team to keep all of our guests happy and returning year after year. Even though your comments are not indicative to the service we normally provide, we consider your opinion valuable and we will take all measures needed to improve ourselves. We are at your service in case you wish to contact us via email.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wales
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 21 September 2009

Just returned from an 11 night stay at the Diana Palace and I have to say that it was not all that! Arrived in the afternoon and was cheerily welcomed with a drink and directed to our room which we were pleasantly suprised with as it was a pool and seaview room which we had not requested or paid more for. The overall appearance of the hotel is very good and very clean looking. We realised during our first night that we probably had been allocated this room as it is very noisy being directly above the outside bar area and pool area which also gets quite noisy during the day which wasnt a problem for us but would imagine a nightmare for elderly guests or young families.
As seasoned travellers having done AI, twice a year, for eleven years, we were rather suprised to find the lack of choice and variety at mealtimes for a 4* hotel. Breakfast (my partners favourite mealtime) was very poor. Only had fried eggs once evey three days, also bacon, again only every three days, which was chopped into little pieces and swum in grease! As it isn't a Muslin country what's with the hotdog sausages? That was just a cheap cop-out as proper sausages were available everywhere else on the island. Lunch and Dinner was also a bit of a let down. They certainly like their chicken as they serve chicken portions most of the time. Lamb, traditional meat of Greece, was only served twice at dinner during our whole stay, as they have apparently started using pork more as cheaper (not for sausages though). Also some of the dishes were good at re-inventing themselves! Spinach pie at lunch became Chef's special pie at Dinner, Ham and Mushroom sauce for the lunchtime taglietelle became Chicken a la creme which was chicken portions with the sauce poured over them. They have taken on board earlier comments about lack of chips and were serving these more at lunchtime. Unfortunately they cooked a huge batch of those skinny french fries at the beginning of the mealtime and didnt replace them so an hour later they were cold and like rubber!! I could go on but all in all the food choice put me in mind of an end of week meal at home where you make do with what you've got left in your cupboards!!
The bar staff were quite friendly,the young girl waitress was exceptionally pleasant and very hard working, as she had to be, because the two bar tenders(Danny&Stathis?) were too busy enjoying themselves laughing and joking with the guests building their populartiy status!! Quite often she had to call to them to help clear tables at busy times whilst they were just standing about talking.
I have to agree with previous comments about the bartender in the Reception bar. What a lazy arrogant man he is!! He must be related to management to be able to retain his job! We went down for pr-dinner drinks and wanted to sit outside but the tables were full of dirty glasses which were attracting wasps. My partner asked him if the tables could be cleared because of this and he said he would get somone to do it. He then spent the next 3/4 hour chatting to the staff on reception in between serving a few drinks or reading the paper. The tables were eventually cleared when the young girl came on duty. Quite a few times during our stay we had thunderstorms and rain and the outside seating was not always brought under cover quickly enough and therefore the seat cushions got wet! One evening the young girl wouldnt put them back out as they were damp on one side, he just tutted and put them out with the damp underside. Very nice for the unsuspecting guests sitting on them and not realising until too late that the damp had soaked through! Would have thought that a 4* hotel would have dry replacement cushions on standby for this kind of eventuality?
The pool area was a bit claustraphobic, plenty of sunbeds but tightly packed together. Again the matresses were victim to getting wet in the rain and as they were foam you didnt always realise till after about an hour that the damp had seeped through and you were lying on wet towels! The music was sometimes played a bit too loudly but it was middle of the road stuff and we quite liked it but some guests asked for it to be turned down which was understandable. The pool is very nice although I was suprised to notice it only gets a proper clean once a week? The day before it was due to be cleaned it had what felt like a greasy film on the water. There was a pool shower tucked away in the corner but this didnt seem to be in use. Also the balustrade pillars which separate the childrens pool have a green slime circle around the base of each one at water level!!
The hotel does have comment cards by reception for guests to fill in and do seem keen to encourage people to use them. However my tip for the hotel would be to do away with lunchtime in the restaurant and turn it into a snack bar where snacks are made to order, such as pizza, toasted sandwiches,burgers,chips,hotdogs(as they have an abundance of the sausages)etc. This would do away with wastage and the need for dishes to re-invent themselves at dinner. I have seen this done at other hotels and it has worked really well as the food is served fresh and people tend to order only what they want and it does away with having to make hot veg when a salad bar would suffice. Also, at the moment they finish lunchtime at 2.30 then prepeare snacks for 3.30, but if they increased the time of snackbar orders till about 4.30pm then there would be no need to do this. Also I would suggest that the management put in an appearance from time to time by walking around the public areas and speaking to guests or spot checking. The pool area at the end of the day is pretty messy with discarded plastic cups and dirty ashtrays by the sunbeds which havent been collected or emptied all day.

Argassi itself is very much a tourist area. The usual array of supermarkets and souvenir shops. Apart from a couple of shops, the staff are very arrogant and rude and just talk amongst themselves whilst serving you. In one shop were I purchased a leather purse, the old lady was positively hostile. She ignored me completely, held out her hand for the money, then double checked the price tag and then looked me up and down as if I may have possibly switched tags as she obviously thought It was underpriced! Talking of prices were not getting much for our Euros at the moment. Two coffees at a cafe in Zante town was 7 euros. Ate out for Dinner couple of times just main meal 1/2 carafe of wine and beer usually about 35 euros, not bad but on a daily basis would get bit expensive every day!! We booked couple of trips but they were cancelled due to bad weather. Got the bus to Tsilivi but they dont go straight through you have to change at Zante bus station so make sure your connection is not too long, limited service Saturdays and none on Sunday from Argassi. Tsivili is nice but dont get off til you get to the harbour. Recommend Popeyes to eat as staff friendly and they keep topping you up with coffee and have British papers for you to read and they do really good food. Also just across the road from the bus stop back to Zante.
You can walk to Zante town, takes about 40 mins but some parts of the road are dangerous so would not recommend if you have young children as there are no pavements and they do like to drive fast. The tourist train is 10 euros return and a nice little run that stops just at the back of hotel.
Our second time to Zante (it rained last time too!) the new airport great improvement however for me this island is not typical greek and very commercialised. Kos and Crete are more to our liking with contrasting towns of old and new and we hope to try other islands too apparently some guests who went to Kefalonia for the day couldnt beleive the difference. Sorry Zante but definitely won't be back!!

  • Stayed September 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank summersunshineWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxfordshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 September 2009

Me and my friend stayed for a week all inclusive June/July and had a really good time. We were greeted at reception with a complimentary drink and the room was a good size for the number of people in it. Maids cleaned our room everyday and replaced the towels etc etc.

Food was good. Sometimes the choices were a bit random, but it was all edible and meal times wern't a huge rush, because the hotel isn't too big. I always found something to eat that I liked. So you didn't feel like you were being herded in and out!! You could sit inside or outside when eating and there is a nice covered terrace area so you can watch the pool enjoy the atmosphere while you are eating.

Pool was really nice and it wasn't too cold! They let you have inflatables and stuff, which is good for families and also young people. Although sometimes the pool got a bit crowded when there were a lot of people deciding to go in or nearby. Music by the pool was good too.

Didn't really talk to reception staff much, but they were friendly and helpful when we did. The man behind the bar in reception area was pleasant enough and also the staff by the pool were chatty and made you feel welcome to the hotel.

Didn't really watch the entertainment there, as we preferred to walk around Argassi and went to Laganas a few times (good if you are someone younger who likes bars/clubs). Return taxi didn't cost that much at all. But if you have young children you could probably stay in the hotel a few nights and they would still be happy. However, if your room is near the reception area (or above it) it might be a bit noisy at night on music nights.

The beach is a bit small, but there is a free bus to a nice beach about 100yds down the road from the hotel, its signposted clearly as well, we had no problems finding it! Lots of places down the road to buy signseeing tours from if you are interested, we did the shipwreak.

I would defintely go back here again in the future!!! I had a brilliant time and there was a lot to do in the area.

  • Stayed June 2009, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ralfie2901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 10 September 2009

We had a nice stay in this hotel, but there are things that could be improved to make it a more enjoyable stay.

Staff - The majority of staff were very friendly & welcoming, some more than others (Reception & Pool Bar Staff A*). Unfortunately the same can't be said for the main bar man located in reception, he makes you feel very un-welcome, like its a chore to provide you with a drink. (Put it this way his tip pot was very empty!!)

Room - This was clean, the maid's came in & changed the linen everyday. The only thing you could have a winge about would be that the air con is quite noisy & you have to pay for it after the 1st September which is pants, but you definately need it as its very warm.
Food - This was ok, I'm not a lover of egg & chips (Traditional English) anyway, so not having that was fine, but i was disappointed that there wasn't more Greek influnced things on offer to try.
But the Afternoon Snack @ around 15.30 was lovely everyday if you couldn't find anything to eat at dinner you could definately bulk up here, as my sister did many a time.

Entertainment - This was alright, our party wasn't really interested in this anyway.

Terrace - The terrace is lovely at night if you don't want to join in with the entertainment, but one night we were told to keep it down as one of the rooms had complained about the noise (Midnight), all i would say is that perhaps having famillies with young children in the lower floor apts isn't ideal. When your on holiday your up for a goodtime & you definately don't want to be going to bed at midnight.

Pool - The pool was great : ) the temperatre was just right you can stay in there for hours & the music around the pool area was fantastic.

Outside the Hotel - The nightlife is brill, try all the bars - especially the nice cocktails in Jungle Plus & Avalon.

This was our first time in Greece & the hotel suited our requirements.

75% out of 100%

  • Stayed September 2009
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TheWalt0ns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diana Palace Hotel

Property: Diana Palace Hotel
Address: Argassi 29100, Greece
Region: Greece > Ionian Islands > Zakynthos > Argassi
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Argassi
#2 Family Hotel in Argassi
#2 Romantic Hotel in Argassi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Diana Palace Hotel 4*
Number of rooms: 119
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Also Known As:
Diana Palace Argassi
Diana Palace Hotel Argassi, Zakynthos, Greece

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