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“Excellent location but the only thing that's excellent about it”

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Sol Milanos Pinguinos
Ranked #4 of 8 Hotels in Son Bou
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent location but the only thing that's excellent about it”
Reviewed 2 September 2013 via mobile

We stayed at the hotel for a week with my 2 children aged 6 and 4 last week. We chose to go all inclusive which was a mistake as we ended up then having to pay to eat out. The food was fine if you are happy to put it on your plate and then go to the microwave to warm it up which people were doing! Same pretty much for lunch and tea every day. Bread stays out from breakfast so is usually stale by tea time. Service staff appeared fine if you we're anything but English, one waitress slammed my partners drink down an it went everywhere. Also wouldn't recommend the milk for children as it made my son ill.
Onto the cleaners,, we came back from the beach one day to have showers as we were covered in Sand ready to go for lunch to find the cleaner in our room which was fine however she wouldn't let us in to get changed as she was 'being timed' so I had to jump in grab a dress and everyone else a pair of shorts and we had to go to lunch in wet sandy clothes. More shockingly when I was getting the clothes I saw her wipe the inside of the toilet bowl with a towel and then wipe the top of the toilet and begin the floor - not very hygienic at all! Also would recommend paying for a safe as everyday when we can back having shut and locked all doors the cleaner left the patio door open!
We were on a ground floor and 2 of our towels were stolen off the balcony.
The entertainment you need to get seats at least an hour before or be prepared to stand and not see a lot.
Seemed to mainly be Spanish and Italian people in the hotel.
Pool always had sunbirds available and always a life guard. The only good thing for us was the beach, Absolutely beautiful beach and sea and right outside the hotel - we went there everyday! Would visit Son Bou again but never that hotel!

  • Stayed August 2013
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Sho90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
teresa_martorell, Director de Relaciones Públicas at Sol Milanos Pinguinos, responded to this review, 8 September 2013
Dear Sho90, deeply regret your final conclusion was that and make your stay in our hotel was not fully satisfactory Flintstones, since all our intent is to make visitors feel at ease.
If you liked the island, you know that through MELIA website, you can meet the other three hotels of the company of which you can enjoy if you come back in the future. Yours sincerely.
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Traveller tips help you choose the right room.   Room tips (229)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
kingsbridge South devon UK
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 August 2013

there are twin hotels -the one with the flintstones displays statues etc is.........for families. we didnt like our room so they moved us across to sea plus pool view on fifth floor. Menorca is a calm CLEAN island with on time bus services and pro tourism people. the pan island coast path has a lovely section either way from the hotel.

if you need a bow tied assistant to find your table and help with wine selection this is not the hotel for you.........BUT unlike sensatori crete the staff rapidly clear tables and reset for next guests. you could find a child free area as the kids food [ and the desserts] were set apart. there were crevettes whitebait mussels etc every evening plus three fresh cooked fillets of fish Hake Tuna Salmon trout plaice sole.

the range of salads was awesome but if you mistimed your meal it was quite noisy even tho [unlike sensatori crete] parents ate with their kids and insisted they behaved. There was a strict dress code and everyone adhered to it while the young mums and their daughters really put on the style.

the teenagers regrouped with parents for the last acts of the entertainment -- we went to a sunset bar on the beach so missed the 'stars in their eyes ' etc early evening. the closing sets were high class [ if you like acrobats jugglers exotic dancers etc. ] and the bar closed [even for all inclusive ] at 11.30

so if you are a night owl you had to go to the big club with Tina Turner Adele sound -a-likes.

My wife needed a recharge for the new term and that is the strength of the whole hotel and its access[[just over two hours from Bristol 20 minute transfer]. we plan to go back and walk the superbly signed and scenic coast path --good feeling when a place is good value eh??

Room Tip: Ask for floor 5 higher ones the lifts delay you take a kettle and adaptor
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank robin g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
teresa_martorell, Director de Relaciones Públicas at Sol Milanos Pinguinos, responded to this review, 6 September 2013
Dear robin g, we appreciate the time you spent to write your comment. We take note of everything and we are glad you enjoyed your days in Sol Milanos Pinguinos.
It will be a pleasure to meet you at the hotel and again to enjoy the beautiful island of Menorca. Regards.
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Bradford, United Kingdom
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 August 2013

20th July 2013
this was our first time to Menorca we took our 6 year old Grandson
we stayed half board Breakfast was very good lots of choice dinner was OK same most nights & most of the food was just warm not much choice for our Grandson we had to buy him food out
the resort was beautifull the sea was nice & warm we went everyday to the beach
the pool area was very good and had no problem getting a sun bed
the kids club was not so good mainly 2-4 year olds not many English kids there & if our Grandson wanted to join any of the activities in the afternoon like pool slide it was 10 euros so not a FREE kids club as mentioned on Jet2 site
overall the hotel was very cleam room was very nice if a little compact
would go back to the hotel but only stay B&B next time

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
1 Thank maureen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
teresa_martorell, Director de Relaciones Públicas at Sol Milanos Pinguinos, responded to this review, 6 September 2013
Dear maureen s, we thank you swiped your vacation with us on the island.
We regret that your experience was not as you wanted, we take note of your feedback to work on it, and if you give us the opportunity, we will be happy to welcome you back at the hotel on future occasions. Regards.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2013 via mobile

This is the 7th or 8th time we've stayed here, the 1st by accident but have never looked back. The location couldn't be better, the facilities are great and the staff excellent. I have stayed in many hotels across the med and although the rooms in this hotel are very small they have everything you need and are clean. The food isn't as bad as some reviews state, we were at a 4* in Tenerife Jun 2012 then came here Aug 2012 and the food quality was very similar. The staff at Sol are really excellent particularly the entertainment team who work very hard but always have a smile for everyone and actually show true care for the children. I would definitely recommend the Milanos Pinguinos for families looking for fun and a great atmosphere in a safe environment.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bev C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
teresa_martorell, Director de Relaciones Públicas at Sol Milanos Pinguinos, responded to this review, 6 September 2013
Dear Bev C, is a pleasure that after 7 or 8 times keep coming to the hotel. It is a great motivation for all the hotel know that we have met your expectations all these years. We will get your comment to all staff, and especially the animation team.
It will be a great incentive for them to keep working hard. It will be a real pleasure to have you with us once again and that you continue to enjoy your holiday with us. Best regards.
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leicester
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 August 2013

we have been to Menorca for the past 4 years staying at Aguamarina in Arenal de Castell so decided to try somewhere new, we were on the 9 th floor overlooking the pool and sea, beautiful but as i dont do lifts exhausting!
The dining experience was not pleasant, the food was cold and spread out over a large area and it was very noisy, we survived on one visit a day out of neccesity! Betties diner was the worst restaurant out of the two.
The pool area is fantastic, no fight for a sunbed unless you want one under the fixed parasols but we spent all our time on the tables watching over the pool, it was perfect.
The beach is great but you have to walk over rocks to get a good swim, the beach bar was great, really popular at lunch with a lot of people oredering the amaxing looking paella.
Getting drinks was ok unless there were non engish people waiting and then you had to lose your manners and be brave or you would be there all day - they dont do queing or acknowledge people who have been there before them!
We didnt use the kids club because all of the children were not english althouigh the staff all appeared friendly enough.
We were so disappointed with the evening entertainment, the kids disco was 3ish songs in spanish and then the main entertainment was inside with people getting their seats an hour or so befor it starts, i like to sit outside of an evening...love aguamarina for kids disco and entertainmen.. we had a nice time due to meeting great people but we will be going back to Aguamarina, great beach, pools and entertainment and help yourself drinks!

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
2 Thank sarahjpea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
teresa_martorell, Director de Relaciones Públicas at Sol Milanos Pinguinos, responded to this review, 6 September 2013
Dear Sarahjpea, we deeply regret not covering your expectations on this occasion, though certainly no mistake that our efforts are always focused on your comfort and satisfaction. We feel that Sol Milanos no result of your choice, hoping your next election be successful, we invite you to visit one of the other options available to the company on the island through the Meliá website. Yours sincerely.
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Liverpool, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 August 2013

Returned today from a 10 night half board stay at Milanos Pinguinos. This is our second visit after holidaying here last year, as well as my husband and three daughters aged 9,6 and 3 we also took along my mother. I cannot fault this hotel at all. It is spotless, the rooms and all communal areas are cleaned everyday, there are never any insects which is also a plus for me!. We are fussy eaters so to us the food isn't fantastic but there is plenty to choose from for everyone, it is funny to see the British going for the full English breakfast whilst the Spanish and Italians have their cold meats and cheese, the same at tea time all the Brits go for the chips and the others pick the more extravagant food!. The pools are great although a little cold, their is no "sunbed hogging" we always found space even after a morning at the beach. The beach is fantastic, lovely clear blue warm water and beautiful sand, we didn't bother paying for the sunbeds on the beach instead we sat on our towels it would prove expensive if you did that every day. My favourite thing about this hotel are the entertainment staff. They are FANTASTIC, I wish I could name them all but there are so many. Our eldest daughter attended the mini club most days mainly the paid afternoon activity which takes place from 3-5 where she made a kite one day, played on water slides another, and even had a spa day where she had her nails and hair done. She also joined in the mini disco every night on the outside stage, yes there are not many English children there but they all get along and the entertainment staff speak all languages and my daughter never felt left out. The night time entertainment was exceptional, we knew from last year how good The Lion King and Grease were but this year they have also added Mama Mia, all performed by the entertainment team with children from the hotel also being given parts in the Lion King. There are also nights with entertainment from outside groups a boogie night motown group and acrobats etc, we didn't stay in every night to watch these but heard they were all good. The staff treated my daughters like princesses, always hugging them and never forgetting their names. I cannot praise them enough and they work so hard day and night. Son Bou itself is lovely, quiet but just what we wanted. My mum loved it too and the fact that that the reception staff moved her next door to us straight after I requested it after check in was great of them. We had a large family room with a sea view (exactly the same room as last year). All in all another great holiday, sad to be home and may return again although I would like to try somewhere else I don't think my daughters will agree!!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Donnelly123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
teresa_martorell, Director de Relaciones Públicas at Sol Milanos Pinguinos, responded to this review, 6 September 2013
Dear Donnelly123, a pleasure for the whole team to read your comments about your experience at the hotel along with your family. Will forward your words to all the animation team and it's a great incentive to keep working as hard. We rejoice greatly for the second year have covered your expectations on your trip to Menorca, and is a pleasure to see you and greet you again. Yours sincerely.
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Derby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 August 2013

We have just spent a fantastic two weeks at Sol Milanos and didn't want to come home. The location is excellent as it is right on the beach; the hotel is spotless; the entertainment team are truly superb and despite previous reviews, the food is great. We stayed on a half board basis and I was a little dubious about the food but I needn't have worried as the choice and quality was excellent. The children loved the opportunity to try different foods and were far more adventurous than I thought they would be.

The entertainment was excellent the team worked long hours and tirelessly each day to keep the children (and adults ) happy. The quality of care given to the children was fantastic and all the staff genuinely took an interest in the children, were always bright and happy and obviously loved children and their jobs. Daytime entertainment was good for adults too and I especially enjoyed Zumba and aqua aerobics with Ava. Again, I'm very fussy when it comes to exercise classes but the choreography was excellent without being too complicated.

I'm not usually one for evening entertainment at hotels but the shows ( especially Mama Mia, Grease and Lion King) were well worth seeing.

Anything which was mentioned to Reception (leak in the bathroom and a fault with the safe) was dealt with within a couple of hours. The cleaning staff were excellent and very efficient too.

Our only grumble was waiting two hours on arrival to be allocated a room. This was because guests had until 12 midday to check out and staff were still cleaning rooms.

The supermarket on site offered a good selection and it was slightly cheaper compared to others in the area.

We would definitely make a return visit to this resort and hotel.

Room Tip: Ask for a quiet room with a pool and sea view.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CasCH2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
teresa_martorell, Director de Relaciones Públicas at Sol Milanos Pinguinos, responded to this review, 6 September 2013
Dear CasCH2013, we appreciate your taking all your time to write your opinions and your experiences during your holiday on the island. As you've found, Sol Milanos Pingüinos is a very family offers the amenities they need children and adults. We look forward to seeing you again soon in Menorca on future occasions. Yours sincerely.
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Additional Information about Sol Milanos Pinguinos

Property: Sol Milanos Pinguinos
Address: Playa de Son Bou, 07730 Son Bou, Alaior, Minorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Minorca > Alaior > Son Bou
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 8 Hotels in Son Bou
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Sol Milanos Pinguinos 3.5*
Number of rooms: 592
Official Description (provided by the hotel):
Sol by Melia presents SOL MILANOS PINGUINOS, resort located on one of the most famous and longest beaches in Minorca Son Bou Beach. Rooms with stunning views of Son Bou Beach. Ideal for vacations with your family full activity programme, parties, shows, musicals and live music. For Children: Katmandu Adventures Clubs. One lagoon-style pool and the other a sports pool. Enjoy our magnificent international theme buffet and local specialties. Enjoy Holidays with your Family!! ... more   less 
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TripAdvisor is proud to partner with Jet2Holidays , Booking.com, Hotels.com, Expedia, Melia, TripOnline SA, HotelQuickly, Ebookers and Cancelon so you can book your Sol Milanos Pinguinos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sol Milanos Pinguinos Hotel Son Bou
Sol Melia Son Bou
Son Bou Sol Melia

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