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“Great experience”
Review of Kabul Serena Hotel

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Kabul Serena Hotel
Ranked #1 of 7 Hotels in Kabul
Certificate of Excellence
Reviewed 20 February 2014 via mobile

Serena is a wonderful hotel with all facilities, very spacious and exquisitely furnished rooms, good service and excellent restaurants offering variety of foods. Wifi access wasn't the best of all I have experienced and had persistent problems that needed attention of their IT support technicians very often.

Overall it was a good experience.

Stayed: July 2013, travelled on business
2  Thank Muhammad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded 7 September 2015

Dear Mr. Muhammad,

Thank you for taking the time to write to us. We apologize for the inconvenience you experienced during your stay. It is always our aim to deliver the highest of service and hospitality standards to our guests and it saddens us when we fall short of this aim.

To this end, please e-mail us at info@serena.com.af; with your name and room number so we may investigate the matter further. Apologies again.

Best Wishes

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (149)
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88 - 94 of 149 reviews

Reviewed 29 January 2014 via mobile

One of the best hotels I have ever stayed in..... it's the hotel for being relaxed and experience the high quality services... it's great if you are staying in this hotel while your duty or business in Kabul. I have stayed there for two weeks and everything was just COOL what's more, I had lots of fun and pleasure while staying there. On the other hand, the tight security really sucks sometimes I confess this sort of security is really needed for this city but it shouldn't be such tight even for the guests who are staying there for weeks..... All in all, It's still the best for stay in even solo LOL
Helena helen ♥♥

Stayed: January 2014, travelled solo
4  Thank helena h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded 1 September 2015

Dear Ms. Helena Helen,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant stay with us and look forward to welcoming you back in the future.

Best Wishes,

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

I highly re command this hotel to those who HAVE TO GO to Kabul for business. i was in Kabul for 2 days and it was my first visit from this city and i couldn't believe my eyes when i just arrived to the hotel. let me tell you about the entrance: the entrance was somehow like a high security castle. you should pass 4 different gates before you could see the hotel building (this kind of security is an usual thing in Kabul), after entering the hotel you think just step to another city of another world. the hotel decoration and cleanness was so great and staff was so friendly and all of them could speak English very well. the hotel had a very nice yard, nice GYM and also a good swimming pool. the size of the rooms was just great (they were extremely big), the room service was amazing and also the bathroom s was so big and clean. the food was great too. (i'm sure you all will like the Afghany food and bread). definitely i will go to this hotel again in my next visit.

  • Stayed: December 2013, travelled on business
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4  Thank Alireza F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded 1 September 2015

Dear Mr. Alireza,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant stay with us and look forward to welcoming you back in the future.

Best Wishes,

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

Last April I stayed at the Serena Hotel in Kabul for the first time and I must say it was definitely a place you can relax at and not worry about the outside world. Security at this hotel is very good, in fact very tight as it should be. Getting through security is pretty much like going through an airport screening, so if you are a traveler it will annoy you, but it is for the good of everyone including you. Once you are inside the hotel things are a total delight, reception staff greet you with a smile and make you feel relaxed, lets face it as a westerner it is a great feeling. The rooms are very nice, décor is very classy and the AC works well. Bathroom was beautiful and the bedroom fantastic.
The restaurant and coffee shop was superb, the food and the service was absolutely impeccable. You will enjoy everything about this hotel. Breakfast was terrific, great spread to choose from.
My only complaint was the price of a room, but when you take into consideration of what could be on the other side of the gate, you tend to take the high rate a little better.

To the Hotel staff, sorry for not sending this review in a timely manner, but you all deserve full marks. Thank you for making me fee right at home and thank you for keeping me safe during my stay.

To any travelers needing a safe place to stay in Kabul, you now know where you want to be when you want to relax and forget the world around you.

Room Tip: Be prepared to pay some serious money to stay at this hotel, but your safety is worth it. Stay safe.
  • Stayed: April 2013, travelled on business
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2  Thank Nathein O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded 7 September 2015

Dear honorable guest,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant stay with us and look forward to welcoming you back in the future.

Best Wishes

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013

High standard hotel even in comparisson with non-afghani hotels. Great breakfasts, good restaurants. Also security is of high standard and staff is proffesional and friendly. Good choice there. Already was there twice and it was ok on both occassions.

Room Tip: Choose with view to the garden of the hotel and possibly top floor to increase security.
  • Stayed: October 2013, travelled on business
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3  Thank Filip K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded 1 September 2015

Dear Mr. Filip,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant stay with us and look forward to welcoming you back in the future.

Best Wishes,

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2013

Friendly, attentive staff in Food and beverage department was wonderful , Excellent food and fresh desserts , coffee was so good in coffee shop , paradise in all .
Very relaxing atmosphere , clean and tidy lobby , friendly staff in security and reception make safe and warm environment.

Room Tip: Did not stay.
  • Stayed: September 2013, travelled on business
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Thank Rasika W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded 7 September 2015

Dear Mr. Rasika,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant experience with us and look forward to welcoming you back in the future.

Best Wishes

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2013

Hotel Kabul Serena is considered to be safest hotel in Kabul. For time visitors entry to reception is very horrible experience. You are subjected to go through number of security checks, tthrough scanners or physical checks till you reach to reception. But this bitter experience goes off once you hear the outside news.

  • Stayed: December 2012, travelled on business
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4  Thank Uday1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded 7 September 2015

Dear Mr. Uday,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant stay with us and look forward to welcoming you back in the future.

Best Wishes

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Kabul Serena Hotel

Address: Froshgah Street, Kabul, Afghanistan
Phone Number:
Region: Afghanistan > Kabul Province > Kabul
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Kabul
Price Range: £165 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kabul Serena Hotel 5*
Number of rooms: 177
Official Description (provided by the hotel):
The Kabul Serena Hotel, conveniently located in the centre of Kabul city overlooking the famous Zarnegar Park, is situated close to all the embassies and ministries, and is just 20 minutes from the airport. Built in 1945, amid landscaped gardens, the hotel has undergone a complete refurbishment, through the rehabilitation of the existing building and the addition of a completely new section. The hotel dominates a busy junction and is situated in the city’s commercial centre. The hotel has undergone a phased up-grading to incorporate 177 luxurious rooms offering various categories of rooms and suites. The hotel has two restaurants, modern banqueting and meeting facilities, wellness facilities, an up-market shopping area, a pastry shop and a laundry shop. ... more   less 
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