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“Goynuk is a s***hole”

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Kilikya Palace Goynuk
Ranked #11 of 30 Hotels in Goynuk
Bali, Indonesia
Level 5 Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Goynuk is a s***hole”
Reviewed 28 July 2014

This was the only decent hotel left in Goynuk so we decided to give it a go. After staying in Majesty Mirage which is two hotels down and not having a very good experience we were hoping for something better.
The rooms are much nicer than in Majesty, the whole hotel itself in general.. especially the new building. However the food is extremely disappointing.. it was not that it tasted bad, it was just that it had no taste whatsoever.. I really had no clue what I was eating. We tried pretty much everything to find something decent to eat, but ended up leaving hungry.
After exploring the hotel a bit we found restaurant number 2 which was the same, but seemed much better.. the restaurant itself is nicer and there is less people. The food is the same though.
They have about 4 or 5 a la carte restaurants which all look nice, however there are no people there.. and for an obvious reason. Who would want to pay extra for food when they are staying at an all inclusive hotel? At Majesty Mirage at least the a la carte restaurants was free as long as you booked a day before.
The wifi is not included either of course and for a pricy wifi only one person can use it at a time.. its not possible to buy extra wifi so two people or more can use it at the same time.
In the afternoon while sun tanning by the pool I felt like having an ice cream, like any normal person on a holiday.. so while walking around the hotel and asking around it turns out there is no ice cream included and you can't buy one at the hotel either like you can at all the other hotels. So basically if you want an ice cream to eat by the pool you need to walk minimum 10 minutes to a shop to buy one and then go back to your chair by the pool which is probably taken by then and the ice cream is melted.. quite stupid isn't it?
In Goynuk everything that has quality is extra and overpriced. Most people like fresh orange juice for breakfast, and although you can have as many free oranges as you want in the buffet, if you want to make it into juice you have to pay.. of course..
The staff is not very friendly either and while walking back from the beach to the hotel, the bracelet you have to wear had fallen off and a security guard stopped us to check which is normal of course, but he was being very aggressive and rude, we showed him the room card and he walked off.. but then came running back and grabbed my arm demanding to see the hotel bracelet. Felt very unwelcome and badly treated, the hotel is not cheap after all.
Thankfully the days went by quickly and we are never ever returning.

Room Tip: The rooms and hotel it self is much nicer in the new building.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Emilie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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386 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Bishkek, Kyrgyzstan
Level 6 Contributor
100 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 22 July 2014

The hotel is located right on the shore of the magnificent Mediterranean. The food was fresh and diverse, the staff was kind. We really enjoyed every bit of our vacation and do highly recommend Kilikya.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Gabdulhakov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 May 2014 via mobile

I have been spent in this hotel couple of days during the conference organized for our partners. There are my impressions divided on positive and negative.
Positive:
1. Location is good - just in the center of Goynuk, close to all shops, if you like it.
2. The room was well-sized and good standard equipped.
3. Quality of food is really good. Especially I was happy about fresh cooked flat cakes with airan))) Simple but really tasty.
4. Wi-Fi is working everywhere, even on the beach.
5. Nice hammam and massage. Recommend!
Negative:
1. Very limited choice of meat/fish dishes. Really untypical for Turkey.
2. Drinks are not good quality. Only white wine and beer are drinkable by my opinion.
3. Poor room service. Like example - my room was cleaned only after 2 p.m., free mini bar was not updated well, shampoo was supplied only once.
4. Horrible light in the bathroom. No bathrobe.
5. Big deposit for beach towel - USD 15.

So this hotel is good example of hotel standards flexibility in Turkey.

Stayed May 2014, travelled on business
Helpful?
10 Thank VasilyKh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mashhad, Iran
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 March 2014

I was in this hotel from 19th march 2014 for 5 night but all of the swimming pool were empty, bars were close exept one, and all the hotel services that they wrote in their facebook and catalouges was lie.
Its not just about weather condition hotel was under recostructing, too many workers were repairing the hotel facilities everyday and we were not feel comfortable in hotel enclosure, with this condition they made in the hotel they should not hosting any guest.
service was very poor.NOONE could speak english.reception was a disaster anytime we ask a request from them they screw us.
very very bad hotel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Roozbehganjalikhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larnaka City, Cyprus
Level 4 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 January 2014

I went with a group in December 2013. Very big building with a new (really cold) extension. Maybe they need it in the summer and then it looks better. We were not on all inclusive basis and this might be a problem as I realized that staff is not used with guests who want to pay to drink something. Or to eat for that matter; one night we came back a bit late (21:15 hrs) and buffet was beyond poor. One night we were invited in a gala dinner...service was very poor (i.e. you don't tell a guest who wants to drink a fruit juice that this is not included and go find it in the bar!!!) We were out all day so I can't judge the facilities. I can tell though that the staff is with no experience and rather not helpful. In all departments, especially the reception.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Byron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 August 2013

We had spent 11 days at this hotel between 28 July- 7 August 2013 and I would like to WORN you, everybody interested NOT TO GO THERE!!!! Please choose another hotel, because this one is really dissapointing!!!!!!!!!!!!!! Me and my family had spent the last 5 summers in Turkey and we had been hosted by wonderful hotels like IC Green Palace (2 times), Akka Antedon, Fantasia DeLuxe. We simply could not look for another place to spend our vacation in but Turkey. Every time we felt ourselves so good, that we always decided to come back the next year.
What we saw and what we experienced at Kilikya .... I have no words to tell you:

- you can get only one key-card per room!!! (not to use air conditioning when you are out)

- IF YOU DO NOT SPEAK RUSSIAN, you must wait for the only one person at the reception able to speak English!!

- even when working, air conditioning was so powerless, we felt like melting in the room day and night...

- if you want your beach towels to be changed, you can do it until 3 p,m,, not later! And, the changing takes place in a hidden corner of the hotel, in the Spa Center, at level -1, not in your way to the beach or back!

- Ladies and Gentleman, please note that this FIVE STAR hotel HAS NO WC on the beach!!! You must walk from the beach into the hotel, and reaaaaach the WC- hopefully you succeed. Also, you can not be sure you will find hygienic paper inside...

-food was very repetitive, the restaurant allows very short mealtimes, I have never seen people standing in a row at the entrance of the restaurant to get free table! (especially at dinner)! After 10 p.m. ALL YOU CAN FIND IN THE RESTAURANT IS 1 SOUP, nothing else!!! Wow! What an ultra all inclusive variety!!! In the evenings you could BUY POP CORN! This was not part of the UAI. Also pure orange juice was for 3 EURO!!!

- turkish coffee available only in the lobby bar, where you can (of course) not enter only dressed up accordinlgy.

- no peanuts served, they do not know this word! So we came home from the land of panuts without eating one!

- all beverages are served warm, rarely chilled, ONCE I GOT MY BEER SERVED IN A GLASS ON WHICH I NOTICED ROUGE, FROM A PREVIOUS CONSUMER....:-(((

- Be prepared to find TIP BOXES all around you in the hotel! Disgusting to feel it is all about the money!!!

However, TWO THING was extrelmely good at this hotel: the fascinating landscape and ....the ANIMATOR TEAM! This team is the best we have ever met in TURKEY! Congratulations and many thanks to everyone! Hope you will find another hotel which comes up to you!! ! Best regards! Melinda

Room Tip: 3rd floor and above.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank melicgm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 March 2013

Had nine day stay here in Feb/Mar and were lucky enough to enjoy temperatures around 18-20 degrees. Not quite the five star it bills itself but very comfortable. Lovely views of the mountains at the front and all the rooms face onto the pool and the sea beyond at the back. However, we seem to have been accommodated in a new build whilest the older one was being refurbished, next door. Were not disturbed by noise or anything.

Majority of the other guests were German - we were the only English people, though most staff seemed to have some English so language was not a problem. Some of the Germans seemed to be on extended stays, five weeks or more.

The food was very good for 'all inclusive' and the chefs worked hard (as did all the staff) to ring the changes.

It was not warm enough to use the main pool but I made good use of the indoor one which was a bit cool and the jacuzzi was never heated though it was reported three times.

We had booked this stay through Travel Republic who have now dropped it - don't know why. Would recommend it to anyone who wants a quiet break in beautiful surroundings. It is more than an hour from the airport and would recommend booking transfers before you go, it seems to be much more expensive when you are there.

It might have been a problem not being with a tour company but we happened upon a gentleman called Al-Adin of Joy Rides Travel Agency which we found on the street as we were walking down to Goynuk. He arranged three trips for us including one just for us to see antiquities and the Antalya Museum. He also informed us of the weekly street market. There was no information like this in the hotel.

Room Tip: We had rooms facing one end of the pool with the sea beyond. The sun shone straight into the room i...
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Golby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kilikya Palace Goynuk

Property: Kilikya Palace Goynuk
Address: Cumhuriyet Mah. Ahu Unal Aysal Cad. No:25, Goynuk, Kemer 07994, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Kemer > Goynuk
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Goynuk
#11 On the Beach Hotel in Goynuk
#11 Luxury Hotel in Goynuk
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kilikya Palace Goynuk 5*
Number of rooms: 272
Official Description (provided by the hotel):
Let yourselves go into the arms of the Mediterranean... Our hotel, which is located in Antalya, Göynük - one of the reflections of heaven on earth - is 9 km from Kemer, 30 km from Antalya city centre and 45 km from the airport. You will feel as if you are holidaying inside the rainbow, surrounded by all imaginable colours: from the blue of the sea and the sky to the green of the pines, from the multicoloured flowers to the bright yellow of the sun. ... more   less 
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Also Known As:
Grand Hotel Goynuk
Kilikya Palace Goynuk Turkey/Antalya Province

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