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“We had a fantastic holiday”

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smartline Greenwood
Ranked #9 of 30 Hotels in Goynuk
Uitkerke, West-Vlaanderen, Belgium
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“We had a fantastic holiday”
Reviewed 2 October 2013

We stayed at the hotel during the second week of september. And we had a wonderful time.
Everyone was very nice, always smiling even in the highest temperatures. Especially the animation team: Bil, Nono, Bijtou were very kind. They made sure that there was every day a good animation program and they were always smiling.
The food was very good, basic, but good. They cleaned the room, who was very large, every day.
The pool also was very clean and we liked it a lot.
Next year we are certainly coming back. Thank you for our nice holiday!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SherwoodGreenwood, Halkla İlişkiler Müdürü at smartline Greenwood, responded to this review, 2 November 2015
Dear Guest,

First of all we would like to thank you for your comment on Tripadvisor! Every comment has great importance for us and helps us to reach our aims.

It is a great pleasure to hear that you have enjoyed your holiday in Sherwood Greenwood family.

We would like to welcome you soon in Sherwood Greenwood Resort Hotel.

Best Regards
Mustafa ÇELİK
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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803 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Serbian first
  • Slovak first
  • Turkish first
  • Any
English first
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 October 2013

10 of us set off to go on a family holiday for 14 nights in what looked to be a beautiful 4star hotel... OMG how so wrong !!!! This hotel does not even deserve 1 star!!! Here goes we arrived a day late due to being delayed for 17 hrs when we did get to our rooms they tried to put my son his wife and 4 children into a room which had a double bed and bunk beds god knows were the other 2 children were supposed to sleep!! We went to reception and complained were the hotel manager said there was no more rooms available for them,as we were all tired we just had tea ( chicken) and went to bed. The following day we spoke again and the manager showed us another room ( this was perfect) they wanted us to pay £400 but we managed to get it for £250 and said we would pay at the end of our holiday! After 5 days of being in the family room the manager came up to my son in the lobby bar demanding payment for the room and said if we did not pay that day we would have to leave the hotel!!!! When we said we have already paid for a room so put us back in that one he then changed his attitude and agreed for us to pay at the end of our holiday. Our first day we stayed round the pool were the slides were open for just 2hrs in morning and 2hrs in the afternoon the kids club was open as and when they pleased and my 3 year old granddaughter went and to do a sand picture we was told we had to pay 15 lira NEVER HAVE WE PAID FOR KIDS CLUB!!!!! When my grandsons went to do pizza making because they were 5 mins late they was told they couldn't join in!! Apart from bill and no-no eyup the rest of the staff were PIG IGNORANT!!!!! If you were Russian,Polish or French you was fine. The food was chicken chicken casserole fried chicken stuffed chicken any way chicken could be cooked that's all it was chicken chicken and more god damn chicken!!!!! Drinks were ok but after 12pm if u were thirsty it was hard lines as you couldn't get a drink till the following morning no ice cream what so ever for the children unless you bought it from the hotel shop same as water you got 1 bottle on the day of arrival after that you had to pay!! NO AIRCONDITIONING!!!!!!! Unless you wanted to upgrade at yet another cost!!!! Had to sleep with patio doors open so ended up with mozi bites but it was the only way you could get some sleep. Overall this is the worst hotel I have ever stayed in and would not recommend to my worst enemy!! Like I said apart from the names I have mentioned and thank them for making us smile and getting us involved in there activities but for them I would of returned back home within days. Sherwood greenwood I would never return as unless we throw cash at you you don't make ENGLISH WELCOME!!! THOMAS COOK you should be ASHAMED OF YOURSELVES for sending people there.

Room Tip: I wouldn't advise you to book!!!Unless your willing to pay once you arrive you will get ultra in...
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tracy261110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SherwoodGreenwood, Halkla İlişkiler Müdürü at smartline Greenwood, responded to this review, 3 November 2015
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Sherwood Grenwood Resort Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 September 2013

when we arrived at the hotel they didn't find our reservation then there was some panic but after a few minutes they found our reservation and we got a room for 4 persons instead of 2 persons because we had to waith so long before we could go to our room. the animation team was really good and entertaining because every noon they play cocktail game and they were always enthusiastic also when it was 40 degrees. Bilal, nono are two good guys that now how to animate people even if they have a bad day. They were always smiling!! Then about the position of the hotel, it's not that really good but outside of the hotel you cab take a bus to kemer and antalya and so on. You have to make a sign so that the drivers can see that you wanna take the bus. It's absolutely not expensive the busses. From goynuk to kemer it's only €1,5 for one person and it takes only 10minutes. In kemer you can buy a lot and there are also a lot of shops and restaurants over there. Especially the Leon king bar. We really enjoyed our stay in the greenwood hotel!:) every Monday evening there is a market in the hotel at the swimmingpool. and every evening there is a show also. We especially liked the comedy shows and the best actor was nono! Next year we currently come back!!!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosalie06071991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SherwoodGreenwood, Halkla İlişkiler Müdürü at smartline Greenwood, responded to this review, 2 November 2015
Dear Guest,

First of all we would like to thank you for your comment on Tripadvisor! Every comment has great importance for us and helps us to reach our aims.

It is a great pleasure to hear that you have enjoyed your holiday in Sherwood Greenwood family.

We would like to welcome you soon in Sherwood Greenwood Resort Hotel.

Best Regards
Mustafa ÇELİK
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 September 2013 via mobile

10 of us arrived here on the 15th of September for 2 weeks 6 adults 4 children we had been delayed by 17 hours with our Thomas Cook flight which is another story . After reading mixed review we were opened minded just thought people were being picky.Wrong! !We should have listened, we were put in the wrong room at the start my husband me and 4 children in a bungalow with a double bed and 1 set of bunk beds it was no bigger than a shoe box! !We compained straight away to the un helpful manager who really has no basic customer service skills along with the rest of the reception staff we ended up paying £250 for a bigger room , the aircon was never on because the manager felt it was to cold it was boiling! You couldn't sleep my children were sick a few times because of the heat, most of the staff were very rude with the English and the kids club never made them welcome the entertainment was finished for 22.30 if not earlier every night it was rubbish I don't blame the animation team tho they had to do as they were told, bill and no no were brilliant and really made an effort with us they are fantastic lads and I hope they find a job at a hotel which appreciates them, food was rubbish but you could find something to eat most nights it just wasn't enjoyable like it should be on holiday, there's nothing around the hotel you were in bed by 11pm each night, , this hotel or destination is not catered for the English and the Russians and polish are as ignorant as most of the staff! Id not go back to any sherwood hotel or part of kemer if the holiday was given to me!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anneleah30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SherwoodGreenwood, Halkla İlişkiler Müdürü at smartline Greenwood, responded to this review, 3 November 2015
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Sherwood Grenwood Resort Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 September 2013

Had a great holiday staff were fantastic especially bilam the entertainer.rooms were nice (we was moved from main hotel as air con was not great and in 39c heat was needed )moved to 2 larger rooms with own air con.
Rooms were cleaned daily and food catered for all alcohol is as expected in turkey by the cocktails were great.
Only thing I would say is service a little slow but it was busy in aug
Would say to stay and u will have a nice trip
Boat trip with rem travel shop just up road is a definite was amazing

Room Tip: Stay in bungalows or hotel off main building
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jadehall22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SherwoodGreenwood, Halkla İlişkiler Müdürü at smartline Greenwood, responded to this review, 2 November 2015
Dear Guest,

First of all we would like to thank you for your comment on Tripadvisor! Every comment has great importance for us and helps us to reach our aims.

It is a great pleasure to hear that you have enjoyed your holiday in Sherwood Greenwood family.

We would like to welcome you soon in Sherwood Greenwood Resort Hotel.

Best Regards
Mustafa ÇELİK
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porth, United Kingdom
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 September 2013

My boyfriend and I, along with my family, stayed here in May 2013 and had an enjoyable holiday. Firstly, the most important thing to remember is what you have paid and not to expect a 5* hotel because you won't be getting it. If you remember that, then I think that's a good way to start the holiday.

The rooms were contemporary, clean and spacious. We had a lovely balcony overlooking the beautiful gardens - perfect to enjoy a cocktail in the evening before dinner.

The location of the hotel itself was not that impressive. Everything seemed scruffy and a bit dirty. However, a 10 minute walk from the hotel there is an array of shops selling the usual holiday trinklets and "genuine" Prada, Gucci, Burberry bags ;) To get to the beach from the hotel you have to cross the road, and remember to keep to the left hand side of the beach, as the right hand side is reserved for another hotel (and the watchman will shout at you!!!). The beach was nice and it made a change from being around the pool. However, the sunbeds do get occupied quite quickly so you may have to lay on your towel. We caught a taxi to the market one day down in Goynuk town which was a lovely - found lots of little presents and bits! Then a little stroll along from the market we came across a beautiful beach with a strip of bars and restaurants. Absolutely delightful - I would recommend this to anyone.

The food was good, however we stayed here for 2 weeks and must admit that in the second week we got a little bored of the food, but ventured out for the hotel a few nights and found a couple of gems serving delicious traditional cuisine. One of the top of the strip of shops near the hotel, can't remember the name of it but I'm sure the hotel will recommend it to you as they did us. Food at the hotel was what you would usually expect from an all inclusive, but my favorite was the Turkish night (which traditional Turkish food - absolutely to die for) with the mini market within the hotel grounds, the doughnut lady at 4pm and then each morning at breakfas the lady serving fresh pancakes and omelettes. Oh and the late night snack bar - a couple of times we waited up for it and it never even opened. The one time it did, all that was available was soup, break and some ham and cheese. So to be honest, not worth staying up for. So yeah, I liked the food but catered more for the Russian guests I think. Bars were ok - not a big variety of cocktails which was disappointing but what they had were tasty and did the job!

The animation team at this hotel were AMAZING! Such a good bunch and tried their very best to get everyone involved and were so friendly to us during the course of our stay. Especially BILLIE!!! :) Throughout the day they host various activities such as darts, bowles, football, water sports, belly dancing and aqua gym. In the evening the entertainment was different, some nights better than others but there was always something on!

The pool is lovely and the water slides were fab! One thing about this hotel I found particularly strange was that you get given a beach towel at the beginning of your stay, but if you require a fresh one at any time during your stay you have to pay 1 euro. Very strange and I think this is something the hotel should address!

But overall we had a fab time, but would not return to the simple fact that there are so many other places waiting for us to visit. Thanks for the memories, Greenwood!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kirsty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SherwoodGreenwood, Halkla İlişkiler Müdürü at smartline Greenwood, responded to this review, 3 November 2015
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Sherwood Greenwood Resort Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgrade, Serbia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 August 2013

Two of us spent, with a 2.5 years old son, 15 days in mid August. We have no worries at all, had nice relaxed holiday.
Room is spacious enough, hotel is clean, and staff is helpful. You will need 1-2 days to get used to All Inclusive concept, especially if you are new to that.
Food is good, avoid rush hours in restaurants (7pm dinner time) and you will get the table by the pool, which is totally different experience than eating inside the restaurant.
Bars in the hotel, restaurant and the pool bar could be better. Very often they are out of ice, low quality of alcoholic drinks (wine is not drinkable).
Both pools are clean and nice. Sun goes behind the mountain peak at 6pm in August, so keep that in mind, as well.
Ladies, don't miss aqua gym classes with Anastasia (2 times per day by the pool and at the beach), you will love it.

I recommend this hotel, especially to families with small children as Goynuk is not very exciting place for couples, and i would certainly go back.

Room Tip: we stayed in bungalow, ground floor. Tip at the reception will usually get you the good room. Choo...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Basiaduki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SherwoodGreenwood, Halkla İlişkiler Müdürü at smartline Greenwood, responded to this review, 2 November 2015
Dear Guest,

First of all we would like to thank you for your comment on Tripadvisor! Every comment has great importance for us and helps us to reach our aims.

It is a great pleasure to hear that you have enjoyed your holiday in Sherwood Greenwood family.

We would like to welcome you soon in Sherwood Greenwood Resort Hotel.

Best Regards
Mustafa ÇELİK
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about smartline Greenwood

Property: smartline Greenwood
Address: Cumhuriyet Mh. Kiziltepe Mevkii, Goynuk, Kemer 07994, Turkey (Formerly Sherwood Greenwood Resort)
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Kemer > Goynuk
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Goynuk
#9 On the Beach Hotel in Goynuk
#9 Luxury Hotel in Goynuk
Price Range (Based on Average Rates): £
Hotel Class:4 star — smartline Greenwood 4*
Number of rooms: 267
Official Description (provided by the hotel):
The Smartline Greenwood Resort Hotel is a four star, All-Inclusive Resort, is located in Antalya/Göynük-Kemer with a comfortable blends with natural surroundings of the Taurus Mountains and the Mediterranean Sea. The distance to the private Smartline Greenwood Beach is 180 m. and is a Sandy-Pebbled Beach. It is close proximity to the popular touristic town of Kemer which is known for it is beautiful harbour, great souvenier shops and bustling night life. It has totally 267 rooms.1 Main Building, 1 Annex Building and 9 Bungalow-Blocks Blocks set amongst cobblestone walkways and green gardens. Adults and children alike can enjoy an unforgettable & sun filled holiday with a variety of daily animation activities & entertainment. Kemer is 9 km. far away and Antalya city is 45 km. far away and Antalya Airport is 55 km. far away from Smartline Greenwood Resort Hotel. Local Tips: Kemer is a pivotal spot for enjoying the best of Turkey. Your summer vacation will be enriched by idyllic views of seacoasts, historical ruins and a lot of happening markets and clubs. The Mini Club is for children between 5-12 years old. Turkish Bath, Sauna & Fitness Centre. Additional: 24-hour reception with multilingual staff. All-Inclusive Service with extra charge : Import alcoholic drinks, Fresh fruit juice, Energy drinks, Drinks in the disco, fresh Beach towel changing (1€), Tennis Court Lighting, Massage, Beauty Center, Laundry, Mini Bar, Safe, Telephone, A'La Carte Italian Restaurant reservation, Hairdresser, 24 hour Medical assistance, Baby-sitting, Room service, Rent a bicycle (car), Watersport and Game Center. News: -Smartline Greenwood Resort Hotel is ready for the summer season 2015 with the Smartline (colourful) design which is in specific places.- The Smartline Quality Standards will be also checked. -The delicious ice cream will be inclusive and will be served daily from the Smartline Ice Trolley. ... more   less 
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Also Known As:
Greenwood Hotel Goynuk
Greenwood Resort Hotel Kemer
Smartline Greenwood Turkey/Antalya Province - Goynuk

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