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“Decent Hotel But Needs Some Improvement”
3 of 5 bubbles Review of The Earl's Court

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The Earl's Court
Ranked #9 of 47 Hotels in Nainital
New Delhi, India
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Decent Hotel But Needs Some Improvement”
3 of 5 bubbles Reviewed 8 August 2014

I booked this hotel through Mountain Beach Travels

I stayed in this hotel recently with my family from 2nd August 2014 to 4th August 2014. We booked three premium rooms. Hotel rooms were nice but did not had card unlocking rather they were unlocked by keys.

Overall experience with the staff was good, we had good time overall - staff is polite and responsive.

However I requested to meet the hotel manager 2 times but no one turned up.

Following are some good points I noticed

1. Staff was polite and responsive
2. Hotel food was liked by family
3. Breakfast was good and had good number of items
4. Room service was good
Following are some points I noticed which needed improvement

1. There is no taxi pick and drop from hotel to mall road, however some hotels in this area were providing that.

2. Room doors did not locked own its own - even when they had locking mechanism \

3. Poor condition of bathroom doors which was difficult to get locked even after applying some force.

4. Bathroom Towels were dirty - so we did not used them.

5. There is no matt in front of bathroom towels.

6. They really need to have slightly more professional people.

7. Room matt was dirty as well.

The electric kettle in the room was dirty, I asked them to change it but they said they can only wash it - however at the time we went there were hardly many people in the hotel, they could have easily replaced it.

Overall I would recommend this hotel but not very strongly. In case you care about some the points I mentioned then you should look for a slightly better hotel in this area.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank imabhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dheeraj005, Front Office Manager at The Earl's Court, responded to this review, 3 March 2015
Dear guest,
Thanks for choosing our hotel for your preferred destination.This will definitely helps our hotel to enhance our work and will also look into the points you have stressed.
Thanks and Regard,
The Earls Court.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

277 reviews from our community

Traveller rating
    135
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    27
    11
    6
See reviews for
131
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11
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Italian first
  • Any
English first
New Delhi, India
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 11 July 2014

Pros:
A simple hotel with spacious rooms & bathrooms.
Hotel staff was good & helpful.
Clean
A/C rooms with good heating
Nearby city

Cons:
Average food with same small menu options
Expensive food seeking the quality & variety
Average housekeeping
Market & local area over looking rooms

Room Tip: Ask them for a room next to reception area for having Wifi in your room.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank ankitahuja0211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNA I, Manager at The Earl's Court, responded to this review, 21 July 2014
Dear Guest,

UNA Namaskar !!!

Thank you for choosing The Earls Court UNA Hotels, Nainital as your preferred destination.

The concerns highlighted have been duly noted and will certainly be addressed. Your feedback is appreciated and taken more seriously, as it enables us to monitor and improve the care and service we endeavor to provide to our guests.

I sincerely hope that you would treat this as one odd incident that you have experienced.

Reassuring you of best services at UNA Hotels.

Regards,
Team UNA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 8 July 2014

We (4 adults and 3 kids) visited Nainital in June 2014 and decided to go for this hotel post reading a lot of reviews. However, we were really disappointed with the following -

1) Repetitive breakfast (nearly same food menu) served for three consecutive days
2) Food taste just about average (the hotel staff says that the food is more like home cooked food - however, it was no where close to do that)
3) Food quality was again average - their cooks don't know how to cook basic roti/breads - you need to guide them constantly about how would you like to have one
4) Extremely limited buffet
5) No activity (besides carom and ludo) - kids would get bored
6) No cab (pick-up and drop) facility being provided for mall road - all nearby hotels do that and it became more of hassle going to mall road (steep climb) with kids
7) Car cleaning charges (as asked by their staff) - Rs 150 per small car (like alto) per day and Rs 300 per basic sedan like Dzire per day
8) An average view of the hills from the hotel

The only pros -
1) Very large and modern deluxe rooms
2) Clean bathroom
3) Enough parking space

Considering the kind of services provided the room rent is on the higher side.

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank HemantSaigal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNA I, Manager at The Earl's Court, responded to this review, 10 July 2014
Dear Guest,

UNA Namaskar !!!

Thank you for choosing The Earls Court UNA Hotels, Nainital as your preferred destination.

The concerns highlighted have been duly noted and will certainly be addressed. Your feedback is appreciated and taken more seriously, as it enables us to monitor and improve the care and service we endeavor to provide to our guests.

I sincerely hope that you would treat this as one odd incident that you have experienced.

Reassuring you of best services at UNA Hotels.

Regards,
Team UNA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 July 2014

Good
Rooms and Bath rooms is excellent. Rooms are specious. Food is also good. Their Food menu(which changes every day) is good.staff is helpful.
Bad
House keeping is not up to the mark.Bad sheet,blanket and Towel is not properly clean.
Room service is not good.
Far Distance from lake and they do not offer shuttle service to Mall Road. You have to arrange your own or pay additional Rs. 150/- per trip to taxi.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank parveengupta79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNA I, Manager at The Earl's Court, responded to this review, 10 July 2014
Dear Guest,

UNA Namaskar !!!

Thank you for choosing The Earls Court UNA Hotels, Nainital as your preferred destination.

We are extremely delighted to receive such a positive and heartwarming feedback from your end.

It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better.

The concerns highlighted have been duly noted and will certainly be addressed. Your feedback is appreciated and taken more seriously, as it enables us to monitor and improve the care and service we endeavor to provide to our guests.

On behalf of our entire staff here at UNA we thank you for your business and we hope to see you again when your travel plans bring you back to Nainital.

Regards,
Team UNA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 30 June 2014 via mobile

Nice place with all quiet environment but not very well maintained. Rooms are spacious and clean with comfy mattress. Also washrooms have ample space..
Seepage is the biggest drawback.. Also food is just OK..
3 stars only for cleanliness and the location coz the hotel is situated in a zone where you'll get fresh air and no honking can be heard.. For a peaceful stay one can doubtlessly consider the place..

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nimisha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNA I, Manager at The Earl's Court, responded to this review, 10 July 2014
Dear Guest,

UNA Namaskar !!!

Thank you for choosing The Earls Court UNA Hotels, Nainital as your preferred destination.

We are extremely delighted to receive such a positive and heartwarming feedback from your end.

It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better.

The concerns highlighted have been duly noted and will certainly be addressed. Your feedback is appreciated and taken more seriously, as it enables us to monitor and improve the care and service we endeavor to provide to our guests.

On behalf of our entire staff here at UNA we thank you for your business and we hope to see you again when your travel plans bring you back to Nainital.

Regards,
Team UNA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
2 reviews
3 of 5 bubbles Reviewed 25 June 2014 via mobile

Nothing special about this hotel... far from naini lake... rooms were just ok with no great view. Service was ok.. bathrooms were spacious with usual stuff... would suggest them to have some conveyence from tourist placed to the hotel.

Stayed June 2014, travelled with friends
Helpful?
Thank ritu220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNA I, Manager at The Earl's Court, responded to this review, 10 July 2014
Dear Guest,

UNA Namaskar !!!

Thank you for choosing The Earls Court UNA Hotels, Nainital as your preferred destination.

The concerns highlighted have been duly noted and will certainly be addressed. Your feedback is appreciated and taken more seriously, as it enables us to monitor and improve the care and service we endeavor to provide to our guests.

I sincerely hope that you would treat this as one odd incident that you have experienced.

Reassuring you of best services at UNA Hotels.

Regards,
Team UNA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

The property is right next to the High Court. It is one of the Best property in Nainital. The best part about this property is it's food. Right from breakfast to dinner, everything was perfect. The staff was very courteous and prompt to your call.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jsing3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNA I, Manager at The Earl's Court, responded to this review, 10 July 2014
Dear Guest,

UNA Namaskar !!!

Thank you for choosing The Earls Court UNA Hotels, Nainital as your preferred destination.

We are extremely delighted to receive such a positive and heartwarming feedback from your end.

It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better.

On behalf of our entire staff here at UNA we thank you for your business and we hope to see you again when your travel plans bring you back to Nainital.

Regards,
Team UNA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Earl's Court

Property: The Earl's Court
Address: Sukhatal, near High Court Mallital | opp. Balika Vidhya Mandir, Nainital 263002, India
Region: India > Uttarakhand > Nainital District > Nainital
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service
Hotel Style:
Ranked #9 of 47 Hotels in Nainital
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Earl's Court 3*
Number of rooms: 24
Reservation Options:
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