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“Nice stay west of Algiers”

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Sheraton Club des Pins Resort
Ranked #1 of 2 Hotels in Staoueli
Reviewed 7 April 2013

Nice seaside hotel on the cost west of Algiers. Nice room and a good restaurant. High Security. Good underground parking aerea. The safe did not work, and I informed the staff in the lobby, but is was not fixed.

  • Stayed: April 2013, travelled as a couple
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Thank jsaethre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelierealgiers, General Manager at Sheraton Club des Pins Resort, responded to this reviewResponded 11 April 2013

Dear guest,

First of all we would like to thank you very much for taking your time to share your nice comments about your stay at the Sheraton Club des Pins Resort
We are happy to read that you enjoyed your stay with us and that the location, the room and the food met your expectations. With regards to your comment about the safe not working, we are sorry for this and would like to inform you that in case of any problem encountered in the room, please contact the guest service center available 24hrs a day to record and take immediate action regarding the issue. In case of persistence, a track on the system will allow us to take corrective measures.

Once gain thank you for your feedback and looking forward to welcoming you back again.

Best Regards

Hans-Joerg Kreitner
General Manager

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195 - 201 of 515 reviews

Reviewed 30 March 2013

For North Africa its a very nice hotel. As usual service standards are not a priority in this part of the world and finding people to help you in a hotel is hard to find. You need a lot of patience and good luck.

The hotel is very nice. The infrastructure is outstanding and the rooms are very nice. The design of the lobby with the bar its confusing and I still don't understand why do they put thus desk instead of a proper front desk. The tables of the bar are very close by and the smoke cloud can bother you if you are not a smoker.

Location wise it depends what you look for. Its in a very safe area and has a beautiful beach just in front but its very far from the city in terms of time and far from the airport. It can easily take you an hour to reach the city if you are lucky. But considering the political situation in the south part of the country staying in a place like this makes you safer.

For Africa and Algiers its an above the standards hotel. But don't expected Sheraton standard service as in other places.

Room Tip: Off course if you can choose a beach view room would be great but be careful with the windows. All r...
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  • Stayed: March 2013, travelled as a couple
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2  Thank RMartinSDXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelierealgiers, General Manager at Sheraton Club des Pins Resort, responded to this reviewResponded 3 April 2013

Dear Guest,

I would like to thank you for having taken the time to post your experience on TripAdvisor.

We are delighted to read that our hotel, the facilities and the rooms were up to your liking.

With regards to the Front desk, we are pleased to inform you that we do have a renovation project starting in July 2013 which will cover all the public area of the hotel including the Front desk, the Brasserie restaurant, the Fitness Center and all meeting rooms. The Front Office desks will be replaced by a standing Front desk as you rightfully suggest.

Thank you for your constructive comments and your room tip, however please be informed that we do have a total of 249, out of 419, non smoking rooms which are located on the 1,2,3 Floor west side, 4th and 6th are non smoking floors, the 5th center and west side are non smoking rooms.

Again thank you for your feedback and hope to welcoming you back soon at the Sheraton Club des Pins Resort.

Hans-Joerg Kreitner
General Manager

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Reviewed 20 March 2013

This is said to be the best hotel in Algeria, This is my second stay there. The best thing about the hotel is its staff, they are friendly, professional to some extent, but very very very very very slow in doing normal tasks. From check in, check out to any other possible thing you could imagine. Don't do the mistake of staying at the Club Rooms!! They are way overrated, the breakfast in the Club Lounge is very simple and not worth it at all. The plus side is you get free tea at tea time and 2 free drinks (alcoholic) at happy hour. They have a good gym, but old equipment. The free internet is super slow (but at least its free), you can get faster service if you pay. My room was ok, the bathroom looks very new and modern but the water pressure was pathetic! I asked for a non smoking room but they said the hotel was full and put me in a smoker room, it wasn't that bad, it didn't stink of smoke and was ok to stay in. Overall its a good stay for where you are, might be a but over priced, but not so bad. Good luck with your stay. Oh yea and the food is good here which is a huge plus for Algeria as good places to eat are hard to find.

Room Tip: Good Sleep, Good Food, Friendly Staff, expect everything to be very very very very very slow, from i...
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  • Stayed: March 2013, travelled on business
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Thank kmiqdadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2013

Just came back from this stay.
I recommend Sheraton Hotel where your stay will be pleasant. Nice rooms, good food, multiple choice of restaurant, good location...etc.

The only thing I really didn't like is that people is almost allowed to smoke everywhere. In the lobby, in the corridors, at the restaurant...
The non smokers area are not safe and well separated.
I choose for a non-smoking room and when entered I discovered that someone smoke in the room. Immediately chanced the room.
That's was really not good and hope they will do something for that. An Hotel part of an International Luxury chain, definitely cannot allow that!!

  • Stayed: February 2013, travelled on business
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Thank pava78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2013

One of the rare international 5 star hotels in Algiers, sheraton club des pins is one of the worst in terms of service quality. Continuously losing quality since it's opening in 1999, the rooms are now very tired (except few refurbished ones). Very expensive, the hotel is usually used for business events, so if coming for tourism expect to find plenty of people in breakfast regularly, not the ideal when looking for some rest. The area is far from Algiers, if you attend meeting or visit algiers (plan 45mn traffic jam for city center)but in the beach coast which is quite nice with a large swimming pool. Price is also unacceptable for value.

Room Tip: Ask for a refurbished room if available, the others are tired
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  • Stayed: January 2013, travelled on business
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1  Thank DZ_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this reviewResponded 13 February 2013

Dear Guest,
Thank you for having taken the time to share your thoughts with us. We are disappointed that you did not enjoy your stay and that certain aspects of your stay gave cause to less positive comments. Regarding your comments about the rooms, please be informed that all hotel guestrooms have been renovated since four years.

Once again thank you for your comments.

Best Regards
Chanez Tolba
Brand Compliance Manager

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Reviewed 4 January 2013

Languages accompanied by style and lavishness. I was here only 3 days and most everyone remembered my name. Ive been here three weeks now and its like family. All my likes and dislikes are attended to on a daily basis even if I forget something they remind me of what i reulary want have or do. Security is a high priority, multiple check points on the way to the property and as you walk thru the front door. its not every day that that the president of France stays at the hotel when you are there. Very exciting.

Room Tip: club suites are worth the money as well as ocean vue
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  • Stayed: December 2012, travelled on business
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Thank couiethatsabigdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this reviewResponded 13 February 2013

Dear Guest,

Thanks for having chosen the Sheraton Club des pins Resort for your stay in Algiers. From your comments we assume that everything met your expectations and that the helpfulness and the friendliness of our Team made your stay enjoyable and comfortable. Thanks for your tips, no doubt they will help. Looking forward to welcoming you soon

Warm regards

Best Regards
Chanez Tolba
Brand Compliance Manager

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Reviewed 1 January 2013

Generally I classified this hotel as very good
Good room
Clean and comfortable rooms
Good services
Friendly staff
But I notice the mini bar was empty and the english language was not common with the staff

Stayed: March 2012, travelled on business
Thank Maenaddassi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this reviewResponded 9 January 2013

Dear Guest,
Thank you for this review posted on Tripadvisor further to your stay. We were delighted to learn that you like our rooms and the level of service delivered by our staff. We work hard to meet our guest’s expectations and we were proud to read your nice feedback. On the other side we have noted your observation on the Minibar which has been discussed with the concerned department. Regarding the English language please be informed that the hotel is offering English courses to the staff in order to improve their level to better serve our English speaking guests.

Once again, thank you for your comments and hope to see you soon.

Cordially

Chanez Tolba
Brand Compliance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Club des Pins Resort

Address: Boite Postal 62, Staoueli 16101, Algeria
Region: Algeria > Algiers Province > Staoueli
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Staoueli
Price Range: £199 - £853 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Club des Pins Resort 5*
Number of rooms: 419
Official Description (provided by the hotel):
Algiers only beachfront hotel, the Sheraton Club des Pins is the first five-star resort in the country. Ideally located on the western tip of the city in the beautiful and absolutely secured Club des Pins area. ... more   less 
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Also Known As:
Sheraton Club Des Pins Hotel Staoueli
Sheraton Hotel Des Pins
Sheraton Algiers
Algiers Sheraton
Sheraton Club Des Pins Resort Algeria/Staoueli

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